Caliber Collision

I can’t say enough about this place. My insurance recommended this place, and I couldn’t be more impressed. They were professional from the moment I arrived. I got regular updates through text of how the car was progressing (nice and warm texts too). The car was ready on the day they said it would be. Dan is the man! He was really helpful and professional, he replaced my Michelin with not one, but two! (for the price of one). The car was delivered to my house. It looked great! It was even washed and vacuumed (and it’s a van). The delivery guy took my rental van back with him. Gabby told me on the phone she would try to waive the extra daily fee that Enterprise was charging me. Again, I can’t say enough about these guys. Dan, Gabby, delivery guy (David…I think?) …you were all THE BEST! I hope to never need you again, but it is great to know you are out there.

This says it all:

I recently had my vehicle repaired at Caliber Collision and I was very pleased with their service. Cameron really understands what customer service is all about. He kept me informed every step of the way. I highly recommend Caliber Collision!

A couple of weeks ago going north on the five highway driving with my wife toward the bay area, an 18 wheeler that was traveling in the same direction next to me — something came off of his load/​it was about 6 foot long/​about a half inch thick, it was flip-​flopping in front of me but I couldn’t avoid hitting it without going over the side of the highway… it hit the front of my car and went underneath it came out on the passenger side… It’s sliced through the passenger door — the truck never stopped… We pulled over to survey the damage the car was drivable so we went on our way… we immediately reported it to 21^st-​century insurance company and they recommended caliber collision, when we got back in town we went straight to caliber and they took care of the the highest degree of professionalism, they had the paperwork ready you gave me an estimate. they texted every day to let me know of the progress. They return the car in perfect condition. Detailed to my satisfaction; Caliber collision is the premier business to get your car repaired — they are professional friendly courteous and efficient

My wife’s car is a 2012 Audi Q7. A rat got into the engine compartment to keep warm last winter and the dog chewed and scratched both front fenders and the front bumper trying to get the rat. I knew it was going to be expensive to repair and probably take a long time. Caliber showed up on the Audi website as an Audi approved body shop and it is just down the hill on La Brea from where I live. Caliber did an insurance appraisal for our auto insurance last month and sent us result. We had to pay our deductible but the rest was covered. I dropped the car off last Thursday and Caliber gave me a ride to a rental car place near LAX for free. I picked the car up on Tuesday (yesterday) after five days to order trim, repair and paint quarter panels and bumper and fade paint into the doors and hood for perfect paint match. The car looks great. They washed, waxed and detailed it and I have the car back two days before I thought I’d have it. But, most importantly my wife is happy so I have to give this place five stars.

If your car is an accident, then this is place for you.
I was in car accident where a food truck hit my car from behind. The damage looked worse than it seemed. I had the major damage to driver side panel, trunk and bumper. I really love my car and was really hoping my insurance would not total my car. I was referred to Caliber Collision by my insurance, Farmers Insurance. Caliber is one of their approved shops that they use for their customers. Originally, my car was gonna be fixed at the Long Beach location.
1. The great thing about using Caliber Collision is that like in my situation, when one shop is busy, they will bring your car to another Caliber Collision location who is NOT BUSY to WORK on your car IMMEDIATELY. Isn’t that great? They understand your time is money and want to get your car started on right away with no delay’s
2. Alex is your guy to help with you all your needs. He was the person who ended up assisting me with getting my car fixed. He’s super helpful at explaining everything and stand out professional.
3. UPDATES: Can’t say it enough. What I loved about using Caliber is the constant updates they gave me either by phone call, email and yes TEXT. Alex gave me an update every step of the way. From the day they receive the parts. when it the frame was getting worked on, when the car was being painted, etc. You name it. Again time is money and I really appreciated them giving me the constant up to date. Originally, they had told me maybe 4 weeks from the day dropped off. My car ended being done in 3 weeks. I still appreciated the over estimate on the finish date because that way i can plan ahead in the up coming weeks on my own schedule without hoping for the sooner. I’ve been through this before and i tell people you’d rather over estimate the finish time and then expect to soon or early.
4. THE CAR: it’s like the accident never happened. People thought I had a brand new car. I said no, it’s probably the courtesy car wash they gave my car when they gave it back to me. You can always drop by to see the progress of your car in the mean time whenever you like. Again, originally looking at my car, you’d think there was a possibility my insurance would total my car which I was hoping they wouldn’t. Caliber was able to save my car and it really made my year knowing they did.
5. Rent a car: Caliber will also set you up with a rent a car if you need one.
Bonus: The day my car was finished. Alex was gonna tow my car to my house and drive the rent a car back and return the rent a car? Unfortunately, I was on my way to work already so we couldn’t make that happen. But again, who does that for you? NOW that’s what you call CUSTOMER SERVICE AT ITS BEST
So again, I would defenitely recommended this place in getting your car fixed and ask for Alex. They got me car back looking brand new and back driving. Thank you Alex and Caliber Collision Ladera Heights for doing such a fantastic job!!!

I went to Caliber after an accident and they were extremely efficient, fast, understanding, and friendly. What else can you possibly ask for right?:)

This was better when it was Hooman Collision Center. At least they had more reps on hand to help you out even if it was a quick quote during lunch time. Today one rep was busy with another customer while I was told to wait for another rep who the receptionist assumed was in another room on the phone, only to find out that the rep was actually at lunch. Meanwhile the receptionist was training another woman in Spanish.

Ron at the Caliber Collision Inglewood location is the man.
I’ve had to bring my car in for two separate issues, and each time Ron was super helpful. He has been prompt about getting back to me as to what the estimates on my car have been and has made my overall experience as easy and convenient as possibe!

I was referred to Caliber Collision by AAA, who gave them a very high rating. Upon arrival, I received excellent customer service from Ron Rocha and Diana Alvarez, who made my experience extremely pleasant. From the awesome repairs that were completed on my vehicle, in a very timely fashion, to the complimentary coffee, water and popcorn provided, I was so pleased with the outcome of my visit. You don’t experience this type of great customer service everyday.
During the process of the repairs, they kept me posted every step of the way. When I picked up my vehicle, it was cleaned and looked like a brand new car. Ron’s extreme professionalism and warm personality definitely deserves a huge BONUS! You can count on me for future referrals. Thanks, Caliber Collision! You’re the BEST!!!

Brought my car in after a minor accident. I primarily dealt with Ron Rocha, who was the man! He was very personable and informative when answering the many questions I had. Great customer service! He also took my financial situation into consideration! (Fresh college grad)
Awesome auto repair! Would definitely recommend to anyone!

They turned my car around quickly and it looks good. Art was great.
Give Art a big, fat bonus!

Very disappointed when we were called to pick our car up. No quality control whatsoever. The car was absolutely not ready, we had to point out everything wrong with it and to top it off, months later we notice the bumper is not lined up. Not looking forward to going back!!!

Going to a collision center is rarely fun — about as much fun as getting a tooth pulled, since it usually means you will be extracting a small fortune from your wallet. However, going to Caliber Collision in Inglewood helped make this process pleasant.
My insurance company referred me here — Caliber Collision is one of AAA’s recommended repair shops, which is ranked by 4 gold stars (I think.) I was blown away by the exceptional customer service Ron and Diana provided. Super-​friendly and nice, they made my repair experience painless.
They provide complimentary water and have a popcorn machine, in case you need to snack on while waiting for your assessment. The waiting room is clean and has plenty of room.
Ron was great about calling me and keeping me informed about cost and timeframes. He went above and beyond what I expected — from making me popcorn (we literally were moving to a house at this point and had no kitchen,) to rescuing my car from being totaled, to offering an exterior detail, since my car needed a little TLC. Three years of street parking had oxidized my paint job on my car and made it matte, so instead of white, it was more grayish.
When I got my car in two weeks, my car looked like it was brand new! I am so pleased at how it turned out. Now, I can’t wait to get all of our crap out of our garage and protect that lovely shine.
I wouldn’t hesitate to recommend Caliber Collision in a heartbeat — in fact, I already have!!!

We had a great experience with Caliber Collision — they had our car looking and driving like brand new, and their EXCEPTIONAL customer service (particularly with Ron Rocha) really surprised us and sets this company apart. Would hate to be in an accident again, but if I were, Ron would be one of the first people I’d call!

I was on a time crunch with getting my Grand Cherokee repaired after a hit and run… Ron Rocha came to the rescue and sped up the process! They sent someone very last minute to pick me up so I would have my car back today! and they did a wonderful job! Everyone was really friendly! Totally recommend this place!

I was referred to Caliber Collision by my insurance company and worked with Ron. I’m very skeptical of car shops in general but Ron is genuine and honest. He did not exaggerate, lie, and always kept in communication with me. He at one point did not return my call and felt so bad that he went above and beyond to make sure the rest of my experience was perfect and it was much more than what I would have expected in service and in end result.
For example, one of my shocks made a scary sound after my accident and the first time they looked over the car, they just mentioned that my shocks were old (which they ARE) but I insisted that the sound did not occur before the accident and instead of writing me off, Ron addressed my concern by taking a second look and then replacing the shock for me.
In terms of the rest of the company, the place is clean, welcoming, and hospitable. Everyone who walked by smiles and asks if I am being helped and offers coffee too. I did not expect so much care and attention and made me feel sort of at home (as much as a collision shop can be…)
I have recommended one friend already and will continue using Caliber Collision in the future.

So as a girl, it really sucks to go to get work done on your car. People assume you know nothing about how cars work. I was referred to Caliber by a friend (to Ron specifically), and right off the bat I could tell he was trustworthy. Instead of telling me that I had to replace my dented fender (which would have cost MUCH more), he said they could repair it. Ron helped me out so much. He explained the whole process to me, and made me feel comfortable knowing that I was spending my money smartly. Thanks!

Ron Rocha kept me apprised of my car status every day, walked me through all his calls to the insurance company, and even got my car done early for my trip I needed to make. Would highly recommend. Everyone was courteous and nice and my car looks like new and with the Caliber life-​time guarantee, I have no worries.

Needing an auto body shop is never fun, either you hit something or someone hit you. Mine was the later, my insurance company sent me here and I can’t give them high enough praise. VJ was my guy and you would almost think he was a family member he treated me so well. He called to check in with me and called me almost every day with an update and went out of his way to make my experience as good as possible and even smoothed out a few minor blemishes on my bumper at no charge. He was so easy to get a hold of, every time I called he came on the line within a minute. I only hoped that the quality of work would live up to his perfect customer service. Well, it did. My bumper is flawless and I am a new fan. Now, I want to do my front bumper at my own cost to match their great work. It’s never fun to deal with an auto body shop, but this is as good as it gets. Ask for VJ and tell him I sent you.