Crown Coachworks Auto Body & Paint

I cannot say enough great things about Crown Coachworks Auto Body and Paint. This auto body shop is simply excellent. When my parked car suffered a hit and run, I took it to them upon a friend’s referral to get fixed. I found them to be honest, knowledgeable and precise in their work. Their customer service was very prompt, pleasant and professional.
Heather in the office answered all my questions, eased my upset and worries, and kept things moving forward quickly. Their repairs and bodywork were exquisite. They made my car like new again! They went above and beyond in getting me my rental car and even dropped me off at work nearby on the day I needed it.
The people at this business are true blue professionals and were delightful to have taking such great care of my car and I. I will certainly refer them to my family and friends. Thank you so much, Crown Coachworks Auto Body and Paint! You guys rock!

My rear bumper paint was scratched and tail light got scuffed from someone hitting it while parked in the street. I just recently bought my car so I wanted to get it fixed.
I brought my car here on Saturday to see what could be done, and the manager Eyal said they could touch up my car.
I came back on Monday and they polished out the scuffing on my tail light and it looks brand new! They filled in the chipped paint, which looks way better than before. They even let me keep the small bottle of paint they mixed just in case.
Everyone there who I’ve spoken to was pleasurable and nice. If I ever wanted to do some serious work to my car I’ll definitely be coming here. Thanks again to Eyal and his team, you guys are amazing!

Yet another superb job on my car. I happily drive an hour to get to this place each time I need body shop services, because I would not trust my car to anyone else. These guys know what they are doing and go beyond what needs to be done. Professional, caring, and patient crew does everything in their power to make your car better than it was before the accident happened. Truly the best body shop I have ever used. Thank you very much to everyone at the company.

From the first phone call to the final farewell, Eyal, Lisa, Heather, and their crew at Coachworks delivered distinguishable service that deserves recognition. They went out of their way more than once to save me from what could have been a long and stressful night of being stuck miles from home with no shops open. I can’t emphasize how valuable that was for someone facing sudden car trouble in Los Angeles.
I highly recommend Crown for their fantastic service and professional results. As much as I don’t plan on returning to a body shop any time soon, should I have to, they’ll be my top choice.

Oh my, you really have made this worse with a completely inaccurate response to my legitimate complaint. Again, I was not complaining about the quality of the work, only the quality of your company’s people skills which have now stooped to a new low.
The only accurate comments from you are that I did go to another shop and come back to say that they were double the price, at which point I booked my car in to be repaired. And I did cancel. The rest is completely and, embarrassingly for you, untrue.
I called Eyal to reschedule but could not get the same date I had previously. I took the first available date. I was not irritated, never insisted that I had to have it done that week, and was in absolutely no rush. We never got into any conversation about how long the car would take and the only mention of a rental was whether you could book it for me for when I came in, which by the way was never done. When I did drop my car off Eyal barely spoke to me. The only words I got out of him were «hopefully Friday» when I asked when the car would be ready. That was the sum total of our interaction.
No one called me on Friday. I called YOU to see if the car was ready and you told me it still needed painting which would be done on Saturday, and that I should pick it up on Monday. I asked if it could be picked up on Saturday and you told me no because it would need to dry. Now it seems it wasn’t to be painted at all, and if your techs had come in I obviously would have been able to pick it up on Saturday since there would have been no drying needed.
When I came to pick the car up Eyal happened to be in a better mood and was almost pleasant, asking me if I liked the result. I said yes, but it would be better if they booked the cars in when they were ready to work on them. That was it. I did not keep repeating anything, I did not snap in anger, I did not tell him how many days the job should have taken. He went nuts, asking me if I knew his business and telling me he did not know mine and would not try and tell me how to run my business. It was quite upsetting.
Even on matter of the battery you take no responsibility. Yes it may have been time, yes, it may have been a coincidence, but you have the arrogance to lecture me on the need to maintain my car, a fact of which I am completely aware.
You may not like my review around that, but it is completely true. I am sure that most people don’t care about customer service, especially when getting a great repair job on their cars at a great price, but I do. And you fall well short.

Everyone at crown coachworks is amazing! I brought my car in after it was hit on the street and they quickly gave me a fair estimate and said they were able to do the work in a day after the part arrived. The part arrived in one day and they painted it and installed it the next day. I couldn’t say better things about Albert and everyone there! I definitely recommend to anyone and everyone!

Great service– came at 8am and they took me in right away. They were very friendly and finished the work on my car in less than 30 minutes. Would definitely recommend!

Body shops are like plumbers, you really can never tell what you’re going to get. I wish I found a plumber as good as these guys. I have now fixed my various cars here more than a few times and every single time I couldn’t be happier with the quality of work, the level of Service and of course the cost.
I consider Eyal an the rest of the crew the best kept secret in town. Use them and I really think that you’ll be as happy as I am.

I came in to get an estimate for some minor paint damage to my bumper. They kindly offered to repaint the nicks for a great price! What a way to go! I totally appreciated their kindness and honesty. They’re fixing it now as I write this. Hopefully I’ll never need bodywork. But if I do I’m coming back for sure!

These guys are awesome, they care about your car, they do their best, they try to stick to their time line, they deliver quality service and they do all this while having a nice friendly look on their face.
I only had one previous experience with them but I’m on my way for the second one which hopefully they’ll be as good as always.
If there is anything wrong with your body work try to talk it with them instead of leaving angry, they are very reasonable.

Crown Coachworks was highly recommended by a friend and one of the customer service staff, Heather, was very helpful to me over the phone with a previous accident I was in so I decided to give them a try when my brand new car was rear-​ended. They promised me I would get my car back in a few weeks, better than new, even though I only drove it for 9 days before it was rear-​ended.
Unfortunately, regardless of the minor damage my car incurred in the accident, CCW had my car for one month. When they gave it back, I got home and noticed lots of new damage all inside the car– deep scratches to the ceiling and side panels of both rows of seating, paint masking still attached to the ceiling in the back, overspray in various places, the car was pulling to one side.
I took it back and showed the issues to the owner, and he apologized that his workers’ CARELESSLY DAMAGED my brand new car beyond the accident it had been in, and he promised to order new interior pieces and have the car fixed. Also, I showed him that the 3^rd row of seating that swivels flat and upright did not lock and if you climb back there on top of it, or put a heavy item or a dog, the seats clam-​shell closed onto you. I asked them to make sure that wasn’t the design of the seats and then fix if (when) necessary.
We scheduled a date for me to bring the car back and they promised me they would have everything fixed, however, at 330 that day, they called to say everything was fixed except for the back seats, they didn’t have time in the 3 days since I told them about them, to go check to see if the seats were broken from the accident or not. Which, of course they were, they were the one thing popped-​up into my back trunk area of my car that clearly had damage and they NEVER fixed those seats, they just put them back into my car broken, hoping I wouldn’t notice… or maybe they were too careless to appropriately inspect the car before they gave it back to me after having it an entire month.
I yelled at the owner and reminded him that he promised me 3 days ago to go find out about those back seats and he never did… and that he should have told me he didn’t have time to fix my car that day and saved my entire day of having to go back and forth.
I got my car back and we scheduled for me to return it a week later after they have a specialist look at the seats and fix them. They had my car for another two weeks because the specialist returned them still broken after the first week and they had to send them back.
Every time I have to take the car back, they set me up in a rental car at Midway, where they have an account– and they paid for the car, however, it is very inconvenient and time-​consuming to sit in a rental shop and fill-​out all the paperwork, wait for the car to be cleaned, and inspect the car, etc every time you rent one, which I learned from dealing with CCW that I do not like having to waste my time doing over and over again.
I will say, I really like Heather, she is great at her job, and the owner seems to care but there is a major disconnect happening over there. Maybe if I drove a Ferrari instead of a brand new 2015 Ford Explorer XLT, they would have treated my car with respect and not destroyed the inside «not fixing it the first month they had it» and maybe the owner would have done a better job of getting my car inspected along the way to make sure nothing fell through the cracks.
I will not be recommending this company to anybody. I hope they fire the staff that damaged my brand new car and work on becoming the well-​respected company they once were. My only solace is that I know the Owner had to eat costs, at least on the rentals and the new interior pieces they had to replace in my car– I just hope they’re factory made and not some cheap knock-​off that I’ll later have issues with.
** Just fyi, they will make a point to tell you that they do not get paid more for having a car longer than necessary to fix it, however, keep in mind that taking longer means they can accept more cars– and that will generate more revenue. They seem to be at capacity now, maybe that’s the problem, they got greedy and decided to let the quality of their work suffer.

Crown recently repaired my wife’s car incredibly fast, well, and cheap. Her Prius was rear-​ended with minor damage, and Eyal suggested a polish and touch up would look as good as new. It did.
Then I had the misfortune to scrape the front bumper as I was backing out of a cramped garage. There was a streak of rough white paint on the bumper. I mistakenly took it someplace else for an estimate: Three days, remove and repaint the entire bumper, $ 700.
I took it to Crown. Heather looked at it, said it was superficial, cleaned the white off in one minute (no foolin’), then a painter dabbed a drop of red over the one small spot that remained. Cost? No charge.
Eyal seems as interested in saving customers money as in making a profit. May his attitude result in many happy customers and lots of profits for him.

The first time I came to Crown Coachworks was when I got rear-​ended in a freeway accident and my insurance company referred me here. Eyal provided amazing customer service, as he absolutely went above and beyond to fix my car (VW Beetle). They even washed my entire car upon returning it to me; I’ve never been anywhere else that provides this kind of superb service!
Subsequently I would go to Eyal for other car repair services (broken headlights, windows, etc) and he would provide the same type of quality service. When Eyal does not provide the type of service I seek, he would reach out to other shops and take the time to negotiate a good deal on my behalf.
Eyal is personable, friendly, kind, and genuine. I would highly recommend going to him for any type of car repairs you need as he will go above and beyond to take care of his customers!

I was rear-​ended in a hit-​and-​run accident and was shopping around for which auto body shop to use. I researched several nearby shops on Unilocal and went to three to get information and quotes on the repair. I met with Ayal at this shop and he was BY FAR the most patient and informative of all three locations. From start to finish, he gave me the BEST customer service, offering a wide range of complimentary services to help me, including having the adjustor come to the site to give the estimate, rental car, had my tires realigned/​rotated, and much much more.
I was 100% satisfied with their work and my car looks brand new again. Great quality, and AMAZING customer service. I hope I never have to again but next time my car needs some body work I will no doubt come straight back to Ayal and Crown Coachworks. Thank you for everything!

I received my car on Thursday. Everything turned out great. They even made sure to polish my headlights, leaving them as good as new. There was a small issue that came up in which my key had some damage, but they were willing to work on getting it replaced. Overall I am pretty satisfied with their work and service and would definitely consider coming back. Let’s hope I don’t need to any time soon though. :)

Excellent place! I have been a long time customer here.
I have had a lot of incidents from being rear ended on the road and I hate dealing with insurance. Eyal from Crown Coach Works deals with all the insurance whatnot. I just drop it off, and they take care of the rest. Did I say there is an enterprise car rental close by too?!? Sometimes I can’t make their closing time to pick up my car and Eyal will try to accommodate me.
I have sold the car that I had 3 repairs (not for the same incident) here since then and the selling price? Fantastic. They didn’t even notice there is any repairs.

Horrible and unprofessional and extremely racists. I called to ask if they are Volkswagen Certified Collision repair and instead of listening to my question she keep answering «we repair all kinds of car» … That was not my question. After repeating my self 3 times and had the audacity to say that she does not understand my English. English is my 1^st language so she must has hearing issues.
Hopefully the boss is reading these comments because who knows how many potential customers they lost due to this rude and unprofessional lady that answered the phone.

I got into an accident in October of this year and needed to fix my car (2008 Audi A5) out of pocket. Eyal and Jacob were willing to work with me much more than any other shop I called. I really did my research on all the repairs and was trying to cut cost wherever I could. I called a lot of shops and most of them would get frustrated with me because I was trying to see where I could save money. Eyal worked with me for several days over the phone and in person.
The car was in the shop for a week and a half for the bodywork and the repairs came out great. I was expecting a longer turn around since both my door and fender had to be replaced. After the work was done there was a little bit of an issue with air leaking in around the passenger window but after a couple of attempts it was fixed. During the repair time, Crown coachworks provided me with a rental car at no charge.
I was very happy with the service. However, given that they do such good work they are in high demand and over capacity at times, which can cause little details to be over looked.
Overall great job.

I used their «request an estimate online» link on their website and submitted 6 photos of the damage on my car as well as the VIN and all of the requested information. I received an estimate for $ 1850. I had been submitting online estimates to many body shops because I was still debating whether I even want to get body work done because my car is older so it might not be worth to invest so much money into it. However, for $ 1850 I figured it would be worth it, plus this place had really good reviews. So, I set up an appointment to drop it off on Thursday with an estimate that it would take 5 – 7 days so should be ready by the following Thursday.
I dropped my car off around 8 am on that Thursday and walked into my office in order to save money and not pay for a rental car. I expressly set up a time around when I had worked out my rides to and from work for the following week. Around 4 pm, I get a call from Crown Coachworks telling me that the 6 pictures did not adequately show the damage and it was going to be a much more expensive job. So the revised estimate was $ 2750… A 48.6% increase in price. At that point I had already dropped my car off and walked into the office. I even talked with the guy about whether it was worth getting the work done or if I should just get a new car. He said that was a valid concern but when they were done with it, the car would look like as good as new. So I said fine, even though the jump in price made Crown Coachworks no longer the lowest offer I had found. However, they already had my car and had already had it for a day so I just wanted it back as fast as possible rather than going through the hassle of picking it up and taking it elsewhere. I asked if they could still have it done by next Thursday and he said yes that should be fine.
The following Wednesday, the day before he had told me I could pick up my car, I call, just to be safe. Good thing I did because the guy who answered told me that my car would not be ready until Monday or Tuesday. Uh… didn’t you think to let me know that? I am trying to get around without a car in LA. So I ask if there’s anyway to get the car done sooner and he says he can let me know tomorrow (Thursday) if I could get it by Friday. On Thursday, I don’t get a call, so I call on Friday to find out my car will be sent to the painter and should be ready by Wednesday close of business. On Wednesday, I get a call at 8 am, the lady tells me that the paint that they used doesn’t match my car so my car is two different colors, so to paint the whole car they will give me a deal for $ 250 and the car would be ready by Thursday mid-​morning. I ask her what would be the point of me getting body work done to end up with a two different color car, so I will do that. I figure lunchtime pick up will be fine so I can get to the King’s game that night. On Thursday, I call mid-​morning to see if I can pick up my car and the lady tells me that it won’t be available until 5. Thanks again for letting me know in advance and I tell her I have plans tonight so it will be difficult for me to get over there right at 5. She says that I could pick up tomorrow… Uh, I need my car to get around, every day is an inconvenience, so I agree to pick it up at 5. But nope, I get a call again at 3 pm, this time from the guy who tells me there are two guys working on it and sanding and polishing my car but it won’t be ready until 11 am the following day but that he wanted to call me so it «wouldn’t be at the last minute» that I found out. I responded that I didn’t really have a choice in the matter and his response was «I know but your car will look great.» Wasn’t that the deal when I dropped it off 2 weeks ago at a quoted rate of almost half the price?! So to be especially safe, I call at 10 am that Friday morning and they agree that my car will be ready by 1 pm. At 1:15 I show up and my car is not done and the guy is sitting there eating instead. So they have him finish it up while I pay and then stand around for another 15 minutes. They apparently gave me new rubber pieces on the side of my car on the house and a little tub of paint… since apparently the extra $ 250 that I paid was not for a new paint job but only for detailing.
Update: after picking up my car and leaving the above review with one star, I got an email and call from Eyal telling me that he had instructed his employees to deduct $ 300 so the detailing job would be «on the house.» Then I received a sad message from Eyal for my review. Accordingly I’ve increased my review to 2 stars because the work looks good although my back door is difficult to open. However, by the end of it, I had spent $ 2700 and 15 days without a car. As such, I would not recommend them for an out-​of-​pocket repair job, although I readily admit that if insurance is paying for the repair and rental car then I wouldn’t have minded the inconvenience.

Crown Coachworks is AWESOME!
Let me preface this by saying I’m a pretty terrible driver — hence my reason for coming to Crown. I, like an idiot, cut the corner while I was making a right turn in a parking garage. Results: rear passenger side door dented and scraped, scraped rear panel and the whole rocker was dented and scraped as well. My door handle got bashed in too and didn’t close properly anymore.
Cue *FACEPALM* and many many hours of feeling like an idiot. I asked around and got some recommendations from friends as well as scoured Unilocal for possible places. I did online/​email estimates from Crown and SOS Dent and followed that up with in-​person estimates at: Crown, SOS Dent, V&V, and FixCarNow.
Crown: $ 1750.00 for replace & repair. 7 day turnaround.
SOS Dent: $ 3000.00 for replace and repair. 3 week turnaround.
V&V: $ 1500.00 for mostly repair. 3 – 4 day turnaround.
FixCarNow: $ 1300.00 for mostly repair. No estimate on turnaround time.
I went with Crown because my friend recommended it and I would rather have parts replaced than just repairs. I also really liked Eyal, the owner, when I met him.
I dropped my car off on a Monday. They work with Midway Car rental up the street, so I was picked up by Midway and set up with a rental car. Midway will also drop you back off at Crown when you return the rental. Great service!
My car was finished in 8 days (including the Veteran’s Day holiday) so not bad. And it looks GREAT! Everyone is so friendly and polite there — Eyal, Albert, and the nice woman who took care of my paperwork when I went to pick up my car. The paint color matches perfectly and my car was detailed when I got it back. And man its SHINY.
I would definitely recommend Crown to anyone and they offer lifetime guarantee on any work they do!