Best Buy

Really bad customer service at this store. Best Buy do yourself a favor and don’t even hire customer service people if they don’t even help customers! I asked a customer rep a question but didn’t even acknowledge my presence and when he did he rudely said I’m helping another customer right now you can ask those other people over there. Few seconds later comes another rep guy and they were just conversing amongst themselves. Very rude people. Your customer reps give Best Buy a bad name.

Raypaul doesn’t ring up Asian customers!!!
I was skipped because of my race, I did not receive an apology again because I’m Asian!
If you don’t want my money just let me know, don’t need to humiliate me! Hope to hear back from management.

Honestly, easily the worst customer service I have ever seen. Tried to go in and buy a simple ps4 game. Not only does it take 20 minutes to get a rep to see if they have the game, but the rep disappears to help another person before finishing up with me and does not even come back .
Had to go get another rep and that rep had no idea what a ps4 was and he kept giving the excuse that video games wasn’t his department … Are you kidding? All I want is a game, tell me if you have it or not. Not only that, I asked two questions about there new unlocked program and none of them had a clue. Great job best buy, I guess frys now has earned my business since you can’t sell me a simple ps4 game

Thank you Shannon for your skilled hands replacing my HDX screen on my iPhone. Staff in the cell phone area were very helpful.

Worst best buy I’ve ever stepped into, if all of the stores were this bad I wouldn’t go near them, staff can’t be bothered to help, ignored and after I got hold of someone I’ve been left standing for 10 mins while they find the SuperDrive I’m after, ridiculous, if I didn’t need the item today I would go somewhere else, the place is empty, after yourselves why.
20 mins later i was still standing there, began to walk to pay for another item and saw the person who was meant to be checking the back for the superdrive, he was busy talking to a co worker, he walked over and said they didnt have the superdrive, which i explained was odd as on line and when i called earlier in the day i was told there were plenty, he said ’ well what you gonna do’ at which point i put down the other item and walked out.
Dont buy from this store, management only know there is a problem when sales drop

Worst Customer Service EVER! Do not waste your time here! So rude! Especially at the apple phone area! I waited forever and walked out angry because they made me wait forever! All of the associates were busy talking to each other about partying. So unprofessional!

Need a better Customer Service! They are very lazy particularly the guy that supposed to be helping us but not! we are already infront of him and he wants us to call the Telephone Customer Service to get information on the computer that he have infront of him. Really!

Haven’t been to this place in years since I do pretty much all of my shopping online now. The place hasn’t changed much. The service is still great and they have a lot of options. But at the end of the day I used this Best Buy as a location to test out products before I go online and buy. It is just a little bit sad because there was not too many people here. This place used to be absolutely packed all the time. Steve was a great help and gave me all the information I needed on the printer, I just can find a better deal online.

Ok .So I swore I would never step into another best buy! But I did. After all my problems with AT&T I switched to verizon. Went to the Best Buy Mobil in the Mall. The guys here were GREATTTTTTT. Knew Alot about the phones and the service. Super funny guy made the purchase easy. Went above the what I expected getting the right plan for me. The store was set up great and it was easy to see what I was paying. Thanks Ricky!!! and lunchable guy! :)