Verizon

My wife and I went into the store to upgrade Are iPhone 5s to6s and transfer my old phn to my son. Sales rep sassan seemed genuine with assisting us. In the process of upgrading the phones he mentioned a deal to get a free mini iPad with NO activation charge. He provided the stores and his cell phone number because he said for some reason it was being charged on bills and to simple call him to correct if the case. After several calls and no return calls I contacted Verizon who of coarse never heard of such deal. Word to the wise they are scammers get everything in writing or shop elsewhere.

I was with AT&T for a long time, but switched to Verizon to save money on a family plan.
While their network has slightly better coverage than AT&T, their LTE won’t allow a phone call while simultaneously using data with an app. That seems very 2005.
I will give Verizon credit for finally implementing phones with GSM radios and plans to take a phone to Europe. I didn’t move to Verizon until they could do that.

My pictures disappeared on my Samsung Galaxy S5 and Mark Tinkel had the knowledge to help me retrieve my pictures. Mark is technology savy and has helped me resolve technical issues with my pgone in the past. Mark is number one when it comes to costumer service.

Just purchased another upgrade iPhone and I have no idea why this particular store doesn’t get 5 stars consistently. Companies like Verizon is all about customer service and this place truly gets it right. I was greeted by the manager, Vince, who really does a terrific job of overseeing his staff and tirelessly greets customers. Lorena was UNFORGETTABLE! She carefully explains step by step procedures redundantly for anyone that’s tech challenged. She doesn’t oversell a product but frankly explains the pros and cons of each item. Funny, she was scheduled to go home early but enthusiastically stayed until closing to ensure our expectations were met. LORENA, thank you! You exemplify the highest level of professionalism.

Absolutely worst experience. These guys make used car salesman look professional and honest.
They ran multiple credit checks and created multiple orders, opened two accounts with a promise to merge but washed their hands off (verizon tier 2 customer service is still struggling to undo these clowns mess) and I have spent a frustrating amount of time with Verizon 800 number to fix things. It’s still not fixed :(
Go here only if you want to be taken for a ride and you have lots of free time to listen to hold music and learn of all Verizon internal processing issues caused by all promising and worthless sales folks that work at this location.

I don’t normally like to complain but this store here is exceptionally bad. I was given incorrect information 3 times in 2 days. Service was rude, and wouldn’t let me in the store because they were too busy when there was about 6 people in there. Service was so bad I actually took time from my day to call and submit a complain. if you can, go to other branches.

Luis was such a great help. We purchased the iPhone 6 plus. Great customer service. He was really patient with us! We really appreciate it. Thank you sooooo much Luis!!! Truly happy with our new phone. Recommend you to ask for Luis for any of you Verizon needs!!!

Horrible service. I walked in and there were no customers. It took them 5 minutes to realize I was there. One guy was literally sleeping in his chair. Really? Then he gave me some answers to my problem and mid way thru an attractive girl walks in and he immediately stops to help her. HELLO! You’re not done with me yet. Just horrible service. Absolutely useless employees.

they are very rude & no one new How to transfer data from your old phone to your new phone they mess up the data

There’s nothing like good, honest and straightforward customer service! Lorena helped me out and she was wonderful! I was really impressed with her knowledge and even helped resolve an issue that had been brought upon by Verizon via phone techs. I’m now a satisfied customer and a proud owner of the iPhone 6! Thank you Lorena!!!

I’m actually really happy with the service I received here. We wanted to upgrade 2 of our lines, but the contract was not up yet. However, the phones were giving out on us. The manager, Mike, was amazing! He kept thinking of creative ways to help us out. We ended up adding a portable wifi device to our plan and were able to subsidize the costs of our phones through that additional line.
He was persistent in his efforts to help us. I don’t usually see this kind of service from people/​managers at large corporate businesses. Big props to the Manager!
We had an appointment at 2pm and were seen within 10 minutes of our appointment time. Great service! Great store!

I wouldn’t even give 1 star if it was possible. These guys scammed me into a piece of crap tablet for «free» that I never used. 6 months later after canceling the service I have over $ 300.00 in cancelation fees and service charges for something that was never even turned on. $ 10.00 a month my ass. DO NOT GO TO THIS VERIZON STORE. They will do anything to make their small commission. Idiots.

Horibel service I am only 2 weeks out and they will not let me swap phones. Man I’m glad I don’t have a contract the more people they loose the worse of the company will.

I went into the store to deal with a problem with my new Galaxy 6. I was being helped by 2 different guys, one being Marco who I believe is one of the store managers. The experience was pleasant as usual, I’ve never had a problem with any of the staff at this location. They’ve always been super helpful and attentive to any problem I may have.
Fast forward a few days I get an email at about 9:30pm that my bill was almost $ 300. WHAAAAAT? I call Verizon because the store is already closed at this point. To make a VERY long, weird, story short, someone from the store forgot to close out my account on their computer before helping the next customer (I think I know who it was — not Marco) and ported this customers phone line AND new iPhone 6 to MY account. So random. I called the following day and Marco took care of it right away and THEN some. 5 stars for sure, he did the right thing by me and I’m appreciative of it. No stress, no hassle.
Thanks Marco!!!

A while ago I was helped by Justin. Justin is awesome! He is a genuinely great and honest person and any other positive adjectives you can think of. He also happens to be a great salesman. My mom and I have become regular customers of his and he has helped us out immensely! He is extremely knowledgable and knows how to get you the best deals possible. He is also willing to spend time listening to customers’ wishes and genuinely wants to help them. Thus why he is so great :)

Came here recently to get a new line added. I was treated super good and got promised a lot of discount on my second bill so I will let you guys know if they follow through on that. Crossing my fingers this is finally the location of my dreams where I can come for my Verizon needs.

This is a backhand forth and long story. It’s my boyfriend’s story but he doesn’t Unilocal so I’m writing for him because I was there the whole time.
So my boyfriend wanted to switch from his carrier to Verizon and get the new iPhone. We went into the store and it’s sold out obviously so we had to order it. The younger, tall guy there said ok no prob we can set it up and get all your info and you won’t actually be charged or start service until you receive the phone. Ok cool, and we get awesome $ 200 discount for trading in our phone and $ 150 for porting the same number… sweet!
Ok now the problems set in. My boyfriend then receives an email saying there’s a problem with your payment and your phone will not be shipped please call us blah blah… so he calls and after being transferred 4 times, they have no idea what he is talking about. They can’t find the order number and since his account hasn’t started yet he has no record and they tell him to just start the process over but they said they can’t authorize those discounts… what?! Boyfriend says nah I’ll go into the store.
We go back, they said they don’t know what happened whatever whatever so instead of charging you when you receive the phone let’s have you buy it now but service will start when you receive the phone. Ok got it all squared away finally.
Phone comes and my boyfriend wants to go in to check on the discounts and turn his phone in there.
And here comes the WORST customer service I’ve probably ever experienced in my life and it wasn’t event for myself… my poor boyfriend was way more calm than I would have been! This older guy (did not catch his name) was SO rude. We inquired about the discounts and right away he starts being condescending and rude. We asked about the $ 150 for porting the phone and he says NOPE! You can’t do it now after the fact! It can only be applied when you first port the number. So we were like wait… we couldn’t right away Cus we didn’t have the phone yet. He’s like NOPE sorry can’t, it’s after the fact. Then he actually LOOKS up the account and says verbatim «oh never mind it was done so all this stressing you are doing is for no reason.» Excuse me? You were the one with the misinformation and of course I’m going to be upset if one person told me something and now you are telling me NOPE you can’t do that, too late! Then when we were turning in the phone he asked for the plastics bag that came in the box with the phone and we said oh no we left it at home because we didn’t want to mail it. He says «well that WAS your $ 200 but I guess I’ll see what I can do» and it was said in the most rude and condescending way. All we did was have simple inquiries and this guy was just belligerent and seemed to be looking to argue and talk over and dismiss us. I almost said to him as we left, you should really go to customer service training and learn how to talk to customers without sounding like a complete jerk. Luckily as we were walking out before we turned away my boyfriend said to me that’s guy is a jerk huh? (He may have used a different word that rhymes with sick but I won’t say it on here!) it was good timing and I hope sed employee heard it but we got out of there as quickly as we could to get away from this guy.
If any manger or district manager looks over this review and wants to know who this employee is, it was Wednesday morning 11÷5÷14 at this Verizon store inside the Topanga mall.

I am torn here, there was a blond girl that helped my wife get set up with a new IPhone and she was very nice. That is the only reason I am giving this place two stars.
What rubbed me the wrong way was MARK. I was in there trying to get a new Droid Turbo, was ready to roll and he didn’t do a good job of getting me set up. He knew nothing about the phone, was very short with me, and overall it seemed like it was a burden for him to help me. I won’t be going back here unless I am in the mall and absolutely need to…

Lorena helped me and my fiancé Christina get new iPhones and merge our plans and she was super great. Very thorough and didn’t try to scam us or anything like that. She was very personable and cordial. Glad we came here. We got a bonus 150 credit for christina porting over from AT&T. Yay!

If you want great customer service go to Lorena. I have been dealing with Lorena for a few years. She has always been helpful. Gives great suggestions and explains things to where you understand things. She has helped us with getting new phones for the family to changing our home phone service to Verizon. She is super friendly.
If Verizon checks these reviews they should definitely acknowledge Lorena and the Topanga store.