A-Ace Sign Company

As other reviews have said, unprofessional, often rude, business dealings and a complete inability to keep promised deadlines or accept responsibility for missed deadlines. Find another company.

My experience with A-​ACE SIGN CO, was horrible. I had them build a sign for the school I work for. Throughout the process I was given deadlines for completion but they were not able to meet those deadlines. I called Johnathan several times during the build to check on the completion date and he would not call me back. When the sign was finally installed, it was missing the locking cover. Johnathan reluctantly agreed to install the cover but when his guys came out and installed the cover they damaged the sign. I told Johnathan about this and he said he would not do anything about it. The sign had several other issues as well. The tracks that hold the letters were to narrow at one end making it so you could only enter the letters from one end of the track. This is a huge inconvenience and he was not willing to fix the problem. A-​ACE was clearly the cheapest sign company when getting bids but, I would use another more expensive company and get the job done right!

They seemed like a small, local business, which is something I like to support. Often the service from such a business is great because you deal with the owner. Unfortunately, it wasn’t so in this case.
The address you might find at San Antonio and El Camino is not an office, so don’t expect to visit them.
We worked primarily with Alice. She was extremely nice and polite. Unfortunately, she seemed unable to keep her promises, be it sending estimates, doing proofs, picking up parts, or delivering the goods.
We were very busy moving, and needed signs up so our customers could find us at the new location. Despite having a month to work, it wasn’t until 1 business day before we were to open that they actually started working on our signs, and then discovered that they (a) could not do what they had promised, and (b) had ordered the incorrect lettering material. This after we spent *hours* bugging them to try to get things done.
I know, I know, we should have seen the writing on the wall, but Alice was so nice I thought surely she would pull herself together. Well, I’m a sucker.
They could not get the correct materials in time for our opening (note: they could have if they had started the work when they promised to), so we asked that they put up the lettering in the color they had, and correct their error as soon as they could get the correct material. Does that seem reasonable to you?
Jonathan called later and said they would do that, but they would charge us DOUBLE, even though we had a contract (which they insisted on) that clearly stated that the closest matching material would be used, and several written promises from them that the signs would be done way ahead of time. With one day to go, we had no choice but to agree to his extortion.
Nearly 2 weeks later, they finally replaced the signs with the correct material. The actual sign maker, Ken, did a great job. 5 stars for him.
2 stars for Alice for being, I believe well intentioned and nice, but just not reliable.
Negative stars for Jonathan who does not stand behind his company or his commitments.