Norm’s Automotive Center, Inc

I love Norm’s Auto… I have only been taking my car here for a few years but they are very honest and won’t fix anything on your car that doesn’t need it even if you ask them too! They are also very knowledgeable about cars and have excellent customer service along with reasonable prices!
I was just there the other day and took my Volvo in for an oil change and an alignment… I was told I didn’t need the alignment so I was shocked when I went to pick up my car and the bill was $ 200. They told me I had needed front brakes and went ahead and replaced them without my knowledge or approval… with that said once I told them I didn’t approve that repair and was on a tight budget because my husband wasn’t working right now they apologized for the mistake and took the charge for the brakes off of my bill!
Thank you Sarkis! Your honesty is truly appreciated it… I will continue to bring my car back and tell others about your business!

Sarkis did a fantastic job with fixing my rig. I had a great experience. It’s not easy to find a decent, honest mechanic especially when you drive a diesel. This place is absolutely as good as it gets.

I have taken my car as well as recommended friends to take cars to Norms for about 15 years. Sarkis is very honest and trustworthy. If you don’t need the work, he won’t do it. My friend was told she needed to spend $ 4500 to get her car back on the road. Sarkis was able to do it for $ 650. It may take a little longer and if you are in a hurry, let him know up front as he has so much word of mouth business he is always busy.

I had a great experience. I felt like they went above and beyond. The staff is very friendly, efficient and honest. Thank you so much!

The first mechanic I have ever trusted! Always professional, honest, quality service. The staff is knowledgeable and friendly.

Sarkis, the owner of Norm’s, is the most ethical, fair and honest automotive professional I’ve ever met. I tell everyone I know to go there. He’ll NEVER suggest work that isn’t necessary, and his prices are incredibly reasonable. This makes Norm’s a very busy place, but worth the wait if there is one. And yes, you may have to call them for updates if you haven’t heard from them… but it’s only because they are taking care of so many customers and focused on what’s most important… fixing cars! Not a huge price to pay for such excellent results. We had an oil leak fixed a few months back, and it started leaking again. We took the car in and after taking out the transmission, they found that a part they installed before had failed… a rare occurrence. They replaced the part… no charge for any of it! How many places do you think would be that honest? Love, love, love them!

Excellent repair services. Sarkis is very honest and does the correct repair work every time!

Worst worst worst automotive company you could possibly go to took my car there for hoses and a power steering fix and it has been there from Wednesday at 12 to Monday and still isn’t done it’s a absolute mess pretty scared to see the bill. Should of gone to the usual shop. Which is jfr motors by John Wayne airport highly recommend them! And now they act like they have never seen me or my car fucking idiots!

Lady at the front desk was very nice, She was very professional. Other than that I’ll definitely come back next time I need something done to my car.

NORMS AUTOMOTIVE is probably one of the top Independent Auto Repair Shops in Northern Orange County. Sarkis the owner manager is the best and the most popular auto repairman around Northern Orange County. The whole business runs around Sarkis and his expertise and INTEGRITY. I can easily bring in an unknown intractable auto problem .and be confident that Sarkis will fix it and will charge a fair price for fixing it. He also does not pad your bill with unnecessary repairs. Sarkis is absolutely trustworthy. The downside to Norms Auto is that he THAT MUCH IN DEMAND that everyone brings their cars to him to fix.

You think after being a customer for 10 years Sarkis the manager/​owner would be reasonable about how he deals with longtime customers. Everytime I went there It seemed like the very first time. Once I brought some parts with me Sarkis wanted to charge me for the parts anyway even though he’s using my parts.
Once I brought in my car for a simple radiator flush and Starkis recommended that I get a new radiator but other auto garages did not give me the recommendation and said it was fine. Once I went to go pick up my car when it was finished and Sarkis gave me the keys and made me walk almost a half a block where it was parked on the street. Their lot is not that big and when they get full they park your cars unguarded on the street overnight and yes they have been broken into and the auto garage is not responsible it’s in your contract.
Sometimes They cannot handle the load of volume of work and their customer service lacks in quality. Sarkis should know better customer service. Oh yes some customers get it much better than others. he may walk all over you especially if you are unexperienced in dealing with a mechanic.
My experience then does not reflect any service today. Hopefully Sarkis has reformed his customer service. Take care of your repeat customers.
That’s funny each poor review follows with their response «we dont have any record of you ever using our auto service»
figures

Sarkis is always available to listen to my car issues and very flexible as to the pick-​up time. He is also not in favor of looking at other than reported issues and his prices are very reasonable. I am very happy to have found such an honest individual that never tries to gauge me with unnecessary repairs. Keep up the good work Sarkis, we value your efforts and we really appreciate the personal service as well!

Found this place off Unilocal,it’s my new go to place for my wife and I. Honest and fast service!

Norm’s is finally one of those auto shops that you can trust. After having a reliable dealer in Anaheim but moving to Los Al, I found out that the Browning Mazda dealer in Cerritos was not trustworthy at all. I searched for a local autoshop and saw reviews for Norms. I was able to get affordable quotes by phone and when my car was fixed all previous «recommendations» by the dealer were not current problems at all and I was in and out for $ 100… Compared to my dealer quote around $ 1000. I was also told that Norms guarantees quick oil changes for cars brought in the morning and offers rental cars for $ 25/​day. I highly recommended.

I recently made the dummy mistake of emptying out the tranny fluid and not the oil. Unfortunately my car has a sealed transmission and required pumping the fluid back In. Since I wasn’t feeling to confident, I took it to norms after they were closed. Sarkis was still there and said that he will take care of it tomorrow and around $ 40. I thought no way it would be that cheap! Every other place I called said it would be T least $ 120. Sure enough it was ready for pick up the next day and it was only $ 40 like Sarkis said! They are honestly the last honest mechanics out there. They may take extra time but give them a break. This shop always has at least 30 cars a day to work on. They are busy, because they are the best!

Been going here for my 545i, Sarkis is a great and honest guy. He won’t rip you off, trying to upsell and work on something that don’t need to be fixed. While I was waiting, there’s an elderly gentleman who had a busted light on his 2011 Toyota Sienna. The guy and I had a chat at the waiting lounge. He’s been coming here for 15 years or so and said he’ll never go anywhere else. The mechanic worked on his van and changed several bulbs. The guy pulled his wallet out getting ready to pay but Sarkis didn’t charge him even though he was insistent in paying. No wonder people keep coming back.
If you’re looking for a place to work on your vehicle, look no further. Highly recommended.

I wish 0 stars was an opition.
My family has used this mechanic for years, and have typically been satisfied with their work and prices. With this in mind I brought my 91 Mr2 in for a tune up, have some gauges connected (boost pressure, turbo temp, and speedo), and to investigate a low oil pressure light.
They had the car more than 3 months, and every time I called Sarkis said that he would have the car back together in a day or so, or that he was having trouble getting ahold of some obscure part, or some other excuse. Not wanting the car back in pieces or to put undue pressure on Sarkis, I always allowed them additional time. Fast forward to today — I picked up the car, and literally no work has been done on it at all. Nothing changed. At all. No money changed hands obviously, but I’m confused as to how keeping my car for months on end, lying to me, and not actually working on the car benefits either of us.
I’ll never bring anything here again.

NORM’S AUTOMOTIVE IS AWESOME !!!
I have known Sarkis (and Norm’s Automotive) for over 20 years now (OUCH!), and have only had positive experiences. They have also done great (and fair priced) body work on my mom’s car a few times.
Sarkis is both EXTREMELY HONEST and FAIR. I am not saying he is «cheap», because good work is never going to be «cheap», particularly if they are using quality parts. But I don’t want «cheap» work done on my car anyway — I want GOOD WORK done at a FAIR PRICE, and I don’t want them selling me a bunch of things I don’t need. Sarkis’ crew does GREAT WORK at a VERY FAIR PRICE, and I have never had any complaint. Sometimes you have to wait, because they have such a huge client base due to their outstanding work. I will never take any of my cars anywhere else as long as Sarkis stays in business.
Regarding the telephone attention and the lady at the front desk: she is NOT rude — she is lovely, charming, and probably a bit over-​worked. She may get slightly stressed out at times, but she is always hard-​at-​work and honest, just like everyone else at Norm’s. She has also been great with my elderly mother over the years, often helping her arrange a ride home after dropping off her car. GREAT SERVICE!!!
Not that it matters, but I also like seeing that the American Dream is alive and well, and that if people work hard and do a good job, then they are successful, and this success is well deserved. Sarkis personifies the American Dream, and I like that.
NORM’S AUTOMOTIVE ROCKS !!!

We own 3 vehicles and have been going to Sarkis at Norm’s for more than 15 years. I have accepted the poor turnaround times, because I always felt he was honest and when something wasn’t fixed right the first time, he made good on it when we went back. It may be that his shop has become too busy.
On the other hand, we have taken everything to him for service including a big ¾ ton diesel truck with the camper on it, a little Camry, a Ford van and an Acura. This is a full service shop with capability to fix anything. We always have felt that he charged a fair price and never needed to worry about being gouged, or that he was looking for work and doing things that were unnecessary. He opened up for us at night once when we had our car towed off the freeway, and I really appreciated that.
I’d maybe say that when you drop your car off, probably it’s best to make a couple of phone calls to keep apprised of when your car will be ready, instead of just waiting to hear from them. Good communication is the best thing to keep from getting disappointed.

Called to get a quote and estimate on the wait for an oil change.
The lady who answered the phone was extremely RUDE (and looking at other Unilocal reviews, I’m not the only one who’s complaining). After she quoted me on the price and told me nobody would be back until 1:30 because of lunch, she hung up on me. Whaaaat!!! HORRIBLE SERVICE.
I think I’ll take my service somewhere else without the attitude cuz methinks this place is not worth it.