Best Western Los Alamitos Inn & Suites

Very friendly! Very clean! Outdoor pool and jacuzzi! Free WiFi! Free printer! Free breakfast!

TERRIBLE CUSTOMER SERVICE/​NOT GOVERNMENT FRIENDLY…
I made reservations for myself and four others for a night stay whom were all traveling on government business at a rate of $ 107 p/​n. Due to a mix up in communication I cancelled four of the reservations, and two days later the mistake was realized and I recreated the reservations; however, this time the rate increased to $ 134 p/​n.
After three nights and three requests to hear from the manager to adjust the rate back to $ 107, I was finally informed by the manger that the owners would not allow the rate change for my four rooms and an additional seven rooms for someone else who also received the same information.
I just think this terrible customer service regardless if it’s on the government dime, or not.
I will suggest that this hotel be taken off the recommended list.

The customer service here is really horrible. I booked a room for two nights through Trip Advisor and I’ve never had an issue with them. When I came to this Best Western I told them I had a reservation and their concierge JOSE was like «well I don’t see it here or have it» and I was like «well I have a confirmation email and everything if you want to see it» and he told me he couldn’t do anything with it, so I was forced to call Trip Advisor, he only reluctantly helped me out once an advisor from Trip Advisor called him to follow up. I guess he finally saw where my reservation was once they had to walk him through his JOB. Normally I’m not this irate and I don’t make reviews, I just felt like this employee wasn’t helpful and rather rude. So after all that mess, he wants to cancel my reservation with Trip Advisor for Best Western Plus for a smaller room with two full beds when I booked a King. Jose tried to say it’s like the same thing, uh like how is two full beds a king. Freaking space cadet. Anyways so when I went to pay I had to pay with a prepaid credit card because I didn’t think they’d take cash, then Jose proceeds to tell me «oh we don’t accept prepaid cards» and throws my card back on the counter. No where online or during the conversation did they say they didn’t accept them and I don’t understand what the problem would be if the money is on the card and it’s a Master Card. Needless to say I was very angry, told them to cancel my reservations just to get away from Jose before I cussed him out. I ended up get reservations at a nicer hotel La Quinta Inn in La Palma!!! Stay there because unlike this hotel they have a great lobby and an actual parking lot! No way JOSE will I ever book at this hotel again!

Terrible customer service. I accidentally booked the wrong night (day before) and when I showed up they said I was supposed to be there last night and charged me for the room.
The manager was unwilling to help me with any kind of a break on the «second» night so I took my 85 year old parents somewhere else. Money trumps customer service.

Recent renovations so far are pretty good, and I’ve returned to this hotel for the second time. And I love it. Why stay at another higher priced hotel in the area when this hotel will serve all your needs. Friendly front staff, very knowledgeable, free breakfast with a big selection to choose from, coffee, wi-​fi in your room and plenty of parking. There isn’t an onsite restaurant but there are many eateries within ten minutes walking of the hotel. The 605 freeway is nearby, which connects to the 405 San Diego, which is great. This is my hotel of choice now whenever I visit California.

I usually stay at the Best Western in Norwalk. I booked this location because the Norwalk location was full. I’m glad I gave it a try. The customer service was EXCELLENT the whole time during my stay. A front desk girl named Shannon helped me when I checked in. She picked the perfect room to accommodate me. The room was very clean and quiet. I’ll definitely stay here again.

i was surprised to see so many bad reviews. I guess every one had a different experience. This is how our stay went.
We got in to town very late because we didnt leave Northern CA until 9pm. We got into the LA area by 3am and went to check in at Best Western Los Alamitos. We called earlier in the day and notified them we will be checking in late and they were happy to accommodate our late Check-​In. The guy working the lobby at that time of the night was very nice and pleasant to deal with. He made the Check-​In process seem like a breeze and we were in there and out with our room keys in less than 5mins.
Our rooms were very clean. The carpet was clean, the shower and toilet was very clean and looked updated. The walls on the exterior and interior of the hotel looked like it was recently renovated. Everything looked nice and clean. I hope it stays looking this way. We had plenty of clean towels and the sheets on the bed was clean and smelled nice. The flat panel tv, microwave, fridge, and other amenities were nice and helpful. I always thought Best Westerns were an upper class Motel 6 or Super 8, But for the low price we paid I’d rather pay a little more and stay at a Best Western like this one. Our room was on the 3^rd floor with a sliding door that opened into a balcony facing the lobby and main road. Things were quiet while we were in our rooms and at night while we slept. We really didnt have any disturbances. We never had parking issues either, we always found a spot to park in every time we got back to the hotel no matter what time of the day or night it was.
This location is very close to 605 freeway and right down the street from stores and restaurants where you can eat and grab your necessities.
The pool and hot tub was very clean! it felt good to go out and take care of business during the day and come back to your room and go for a swim and relax in a clean well kept pool and hot tub.
I recommend this Best Western to anyone looking for a good, clean, comfortable place to stay while in the Long Beach, San Pedro, Los Alamitos area.

This Best Western is home away from home. Very clean surrounds. Well managed and very friendly staff from front desk service to housekeeping. Thank you for making me feel so welcome like family. I highly recommend for your home away from home.

this was the loudest hotel I’ve stayed in since spring break back in college. none of the rooms are insulated. I can see light through the door crack and the doors face the parking lot on a narrow side walk about two steps from the doors. granted there was construction going on but even the cars coming in and out was so disruptive. many people back their cars into the lots as is their choice to make. but then it sounds like the car is actually in the room with you. the parking is tiny. while eating breakfast with my daughter, we watched some poor fellow pull out and misjudge the distance between him and the side of the hotel and he took out the whole back left of his car. it was his fault but I’m good at parking but this was a dicey squeeze for my little subaru impreza. breakfast was awful. it did make me laugh when I saw the coffee machine looked like an automatic cappuccino maker where you push the buttons and choose how you want your coffee. later I watched one of ladies poor instant folgers in the top. that made me laugh. nothing against folgers, they just didn’t need a fancy machine to make instant coffee! we ate bananas and packaged oatmeal. not the end of the world, but I really wanted to strangle the guy out front with the spray washer while my daughter was trying to nap.

Stayed here for a week. Staff great & extremely helpful & friendly. The reason for 3 stars is the extremely small parking area. If you leave for dinner you may not have a place to park when you get back forcing you to park on a busy street. Rooms are descent and clean.

Very disappointing! Stayed there on my way home from vacation. They did not have any vending machines with drinks or snacks. The bathroom was dinky, and the showers were horrible. The breakfast they serve was Aweful. Fake eggs and sausage and Tang for the OJ! GROSS!

A hidden gem of a motel for the Cypress, Los Alamitos, Cerritos area. Very inexpensive and an excellent value for the money. The staff is very professional and early check in was accommodated. The room was dated but clean. Free breakfast was available in the lobby.

I had a very memorable experience at this Best Western. To start off my check in time was 3pm but I arrived at 9am and the staff was very helpful and allowed me to check into my room at that time. Once inside the room the amenities were very neat and clean. The bed was very comfortable and the TV was a very large flat screen. They serve a continental breakfast every morning with a great selection of foods and Coffee. They were there to answer any questions I had and made checking out simple and efficient. I would definitely stay at this hotel again.

I had a pretty pleasant stay here this past weekend. Since I am not from the area and was just here for a retreat, you kind of forget that you’re in Los Alamitos. The 2 bed/​sofa-​couch room was really big for 6 – 7 people. Two TVs, table, dresser, closet with iron, board, and hangers. The bathroom was kind of small, but had your toiletries and all. Also, FREE wi-​fi! (The TVs are HDMI accessible, so if you want to hook it up to your computer to see Netflix or other things bring your cables!)
The pool is 3−5ft deep with a jacuzzi on the side. Its open from 9am to 9pm.
I was surprised with their morning breakfast. They had waffles, toast, bagels, fruit, hash browns, sausage links, bacon, tea, coffee, cereal, milk, orange juice. Granted it wasn’t anything fancy but it was very convenient and much appreciated. Other places only give you cereal, coffee, and fruit, not much else.
The funniest thing did happen though, I returned to the room with my friends and left the door unlocked. So it was three of us on the sofa couch lying down and watching a movie when suddenly our room door busts open and this poor kid looks in like ‘uh this is not my room, sorry’. It was the funniest thing ever, more so because we were watching Hercules and were all bundled up, haha. Poor kid.

My military unit paid for two nights here and I have paid out of pocket once myself, It is a clean hotel with a flat screen tv, comfortable bed, AC, and fridge. If you need a good place to stay I recommend Best Western, As a plus it has FREE wifi, and the staff are knowledgeable on where to eat!

My «Calm» place to call it a night when visiting the family… ;0)
I have stayed here a couple of times now, and they do not disappoint.
Always clean, comfortable and the staff is nice as well.
They are in the middle of a «re-​paint» on the property. Nice job!
Their continental breakfast is pretty good. (hot and cold cereal, waffles, eggs sausage etc.)
All told, it’s a great spot that is close to everything in L.A. and O.C.
(And my Family) ;0)
Oh ya, don’t skip the pool and jacuzzi!

i stayed here because my apt flooded. i wasn’t killed. imagine my surprise.

I come down to LA twice a year for business and opt to stay in this Best Western Inn when around the Long Beach area because it has warm breakfasts (sausage, eggs, pancakes, etc.) and the rooms are more spacious than other motel chains. All I’m looking for is a good and clean place to crash for the night while I’m in the Southbay and this does the job for the price I pay ($~85-​$ 90 w/​a AAA discount)
The location isn’t great in that there’s a lot to do, but it’s safe and close to Katella, which has a number of eating options. Unless you want to pay more money for a better location, this Best Western does the job (note: you can’t expect to go any point-​of-​interest in L.A. *without* driving* or paying a pretty penny). It’s close to the 605 entrance, so this place is good for travelers or vacationers who are on their way to someplace else or will be driving around a lot.
Cons:
Walls are somewhat thin and you can hear folks walking above you, so bring earplugs. If your room is under or next door someone who has a child who runs around or screams… good luck.
Street is very busy so expect to make lots of right turns and U-​turns unless you’re brave enough to go across a lot of busy streets.

I have to stay here often for work. It’s all right. It’s clean and livable. Unlike the Westin that I just panned earlier today, rooms come with fridge and microwave, and there are two bottles of water in the fridge for you to drink for free. WiFi is free and might work, but the data port always does. The breakfast is unremarkable but okay. I just wish there were more cable channels on the TV.

I stayed here because the place I normally stay at was booked. What can I tell you… it’s a room. You can hear everyone pass through the halls and slam their doors. It is on a busy steet. You can hear all the cars.