AirPlus AC and Heating

in the past I enjoyed their services, sadly ownership changed and new owner totally do not deliver or behind his work, their interest is mainly break your system and sell you new parts and finally new system. I had a very bad experience at my offices they came to inspect my A/​C system for annual service, they told me they need to clean a pipe, next day my system stopped working, and next day they came again suggested me to change startup capacitor and also suggest changing run capacitor otherwise my fan motor will be dead, which I agreed after they left my fan motor stopped working and they came and said we need to change fan motor and when I raised question it happened after your work they felt bad and offer me 50% reduction of their regular price, of course I refused when I hired a new company they fixed with their regular price still cheaper than their 50% reduction, now I will take them to Small Business Court please be careful while using this company if possible find another company

Excellent company! The owner, Mr. Kim, is not only a true professional, he is a very nice and caring person. To give you some background, before I purchased my home, I knew it needed a new HVAC system. I needed a quote for a new system and I wanted the owner to have it replaced before I purchased it. My friend referred me to Mr. Kim and he came out to the house in April 2014. He was extremely nice and explained things well. I told him it would be up to the current home owner who would get the job but I wanted to submit his quote and hopefully the owner would pick him. Long story short, the owner did not go with Mr. Kim and hired an awful contractor. Within the first 6 months the new system was having major issues and was also not up to Fairfax county code. By November, I was running on emergency heat and my electric bills were very high. I wasn’t expecting such a large expense seeing that the previous owner had the unit replaced not even a year ago so it had me really stressed out.
I knew I had to call Mr. Kim and get him to come back to the house to get a quote and explain the situation. I contacted him in February and it was such a nice surprise that he remembered me and the house! He quickly identified all the issues with the system the previous owner had installed and even saw that I needed some duct work. I would like to add Mr. Kim is not pushy with sales and he even encouraged me to get other quotes. He gave me an excellent quote for a Trane system and once I signed his proposal, he came back to the house a few days later to develop a design for the ducts and system. I was impressed with how detailed Mr. Kim was and you could tell he truly cared about me and the system. The day of the installation (Feb 12), Mr. Kim’s crew showed up right at 8:30 like they said they would. Not only that, Mr. Kim came to check in around 9 am with me and his crew. The installers did a great job and were very professional and nice. I would like to mention his crew worked very efficiently. They had staff outside for the heat pump and then additional staff for the air handler. Also, after the install was complete, later on that afternoon, Martha (who worked in the office) called and schedule to have Mr. Kim personally come out and check on the system and to see if I had any questions. In today’s day and age, it is unheard of to get such amazing customer service. Mr. Kim came out on February 18 and again, was right on time. He explained components of the new system and answered the questions I had. He was so appreciative of the business and I am so grateful to have found a great company that helped me.
Mr. Kim, I cannot thank you and your staff enough! My house has been cold and uncomfortable for months, and now it’s warm and comfortable. I am truly thankful for you and your company. Thank you for caring about your clients and their needs. I wish there were more people like you. :) I already referred you to one neighbor and will keep on referring you and the company!

I scheduled an appointment to have a checkup for my air conditioning system. The employee who showed up did so on time and was nice. He, however, was unfamiliar with my particular brand of AC system. I appreciate that he noticed that my system had no filter (! my husband took it out and never replaced it…), but he recommended the wrong size. The price for the service was not too high.

We have had a great relationship with AirPlus. They installed our HVAC and hot water heater which have performed extremely well. The maintenance folks are very helpful. Recently they came out on a call and quickly resolved our problem and did not even charge us for the visit. Highly recommended.

I recently bought a house in the Springfield area that was in need of repair. Needed a new heat pump and furnace, I got 4 bids, Mr Kim was by far the lowest. The techs who came out to do the install were very nice. The units they install are much better quality than what the other contractors who came out were offering. I was getting higher estimate for brands like Goodman, Nordyne, and other low end brands.
I will gladly recommend Mr. Kim’s company to friends and family!

I DO NOT recommend AirPlus.
I called to have my HVAC serviced for the summer and I was told that there was a month wait. I decided to stick with AirPlus based on the Unilocal reviews… fail.
Fast forward one month. The technician came within the scheduled window. Within one minute of entering my home and eyeballing my indoor unit, he tells me that I need to replace the whole system because it’s «old». This is before he did any diagnostics and before he even opened up the unit. Just for giggles, I asked him why he thinks I need a new unit and he tells me because it’s old, he can tell it’s old and there is a small amount of rust on the corner of the outside casing. I told him that my entire unit was overhauled (compressor, motor, etc) within the last 6 months and he said it doesn’t matter because the casing is still old.
So he sets his dirty tools and bag on my carpet and turns on my AC and proceeds to head outside. After tracking dirt on my rugs and carpet by forgoing the customary boot covers, he makes it to the outdoor AC unit and tells me that he was «right». I need an entirely new system because even the outdoor unit is too old. This is before he even put hands on it. I told him again that my system works perfectly but he stuck to his point that it’s still old.
At this point I pretty much made an executive decision to let him do the maintenance and never deal with AirPlus again. And then it gets even more interesting. He takes the pressure of the outside unit, checks the wiring (after complaining that it’s old and the diagram peeled off”), checks the amperage AND THAT’S IT.
He refused to work on my HVAC any further because he said it’s not worth it because it’s too old.
He flat out REFUSED to do the maintenance even when I told him that’s the purpose of this appointment. He just kept telling me that I need an entirely new system.
HE REFUSED TO CHECK THE FREON LEVELS.
He didn’t even remove the cover off the outside unit to check it there was debris or if the fins were bent, or the drain pipes/​pan, etc, etc, etc. How do you even do an inspection or maintenance if you don’t even look inside the damn unit???
He walks back into my house and checks the temperature of the air at the supply duct by STABBING A HOLE into the duct boot and sticking a thermometer in it. He didn’t take out the air filter to check it entirely.
This is the worst part of the day. I called the AirPlus Springfield office to complain. The girl that answered the phone transferred me to the office manager «Martha». Martha was completely unapologetic, did not seem to offer any condolences for poor service, and tried to justify things. She told me that she would talk to the Tech the next morning and that’s all. No sorry, no nothing. Martha did not even bother to reach out to me after that day.
You may end up having a better experience than I did (I hope you do) but this is me sharing my experience.

I’m writing this because i am so upset and disappointed in what i thought was an honest HVAC company. Hero to zero. I bought a system three years ago with a warranty. As described by others here the warranty is a lie because they charge you labor plus a $ 99 handling fee. So a $ 60 thermostat that a handy person can easily install will cost upwards of $ 200+!! They won’t let you do it yourself.
Mr Kim sold me on his company as fair and how he lectures his brothers that they don’t make all their money at once. He is right they do it by misleading us to buy now and get cheated later. When he was telling me about his two sons going to the best college prep school in the area and the apartment buildings he owns I should have smelled a rat.
One more thing, they are most unorganized business you can find for anything requested after the install, maintenance or parts, I don’t think they have a clue. Canceled three appointments on the past for routine maintenance and the first year had no clue what air filter they had installed.
Just don’t expect service after the install if you use them.

Called on Friday because my AC wasn’t blowing cold. Nice guy showed, looked at the system, noted compressor not running. Told me capacitor was bad, and showed me how he tested it, demonstrating it was bad. Asked him how much to replace it, and he said he would have to call back to the office and find out.
So far so good. While I’m waiting, I get on
and find that a replacement for my capacitor can be had for a total of $ 14 delivered. Tech comes back and says … wait for it … $ 390 to replace it.
Yes, I’m a little shocked, but I need the AC to work, so OK — replace it, which he does.
Then he says system is a little low of R22. $ 125 for the first pound. OK, sez I; do it. He puts in a pound of coolant.
Then he says the high side is running too much pressure, and I should clean my condenser coil. He’s happy to do it, but I said no, I’d had enough.
The final straw was when he told me I had a schrader valve leaking — the same schrader valve that *he* was just using to put in the R22. He showed me the tool he would use to replace it. While he calls to the shop to find out how much to charge me to replace a simple valve core, I go to Amazon again: the tool can be bought for $ 39. Their price to do the job: $ 295. Seriously.
I ushered the tech out of my house $ 609 poorer.
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EDITED on 28 July 2014: Everything you read above is factual, not opinion, witnessed by two people in my home in addition to myself.
On 23 July, I received a call from a Mr Kim at AirPlus. Mr Kim was very agitated, and he threatened me with legal action if I didn’t take down this review. Later that day, I received a call from Martha, also at AirPlus. Martha left a message on my voicemail, which I still have, telling me that Mr Kim had instructed her to tell me that if I removed this Unilocal review, he would let the matter drop, but that if I didn’t, that I would be contacted by his (Mr Kim’s) lawyer. Martha even suggested that instead of removing the review, I should add another review stating that everything I’ve posted above is a lie.
Well, it’s not. That’s what happened.
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EDITED on 12 DEC 2014: No contact from Mr Kim or anyone else at this company. No calls from any lawyers.
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EDITED on 21 APR 2015: No contact from Mr Kim or anyone else at this company. No calls from any lawyers.

I consider myself an informed shopper and an enemy of contractors. AirPlus was excellent. My 44 year old condenser finally died and it was time to find a replacement. I had a quote for «system A» by another contractor for $ 7k. A second contractor (who was a very honest broker) offered me «system A» for $ 4,600 or an upgraded version for $ 5,600. The honest broker offered me model numbes and I was able to obtain more prices via the phone (getting model numbers is critical). Mr Kim came out personally and discussed his approach to my HVAC system, provided a lot of suggestions and ultimately we agreed on the upgraded system wth some modifications at a more competetive price. I oversaw the installation and his worked were very professional and new exactly what they were doing. It was nice that each person new what the entire team was doing (vs having a single niche). The installation was flawless with an air tight seal. I have had friends in my neighborhood that used the contractors that you see on the backs of trucks or offer time and temperature. they paid over $ 12,000. AirPlus is proof that expensive marketing is not indicative of great quality/​services/​products. If you are in the market, let them come out and make a bid. It is worth the time! Make sure you get model numers from someone that is giving you a bid so no one pulls a bait and switch.

Thank you Air Plus! Mr. Kim is truely a gem. Very honest and hard working man. He installed our unit in March and came by to make sure our A/​C was running correctly. Thank you so much!
I would reccomend this business to anyone who is in need of HVAC services. You will not go wrong!
I’ve never met another company that sends their CEO for house visits, this just shows how much he loves his craft and his customers.

Having been a business owner and a contractor in the home and commercial building industry, I feel qualified to review this company for the public. I have used their services twice and was left with confidence that the company is built on one principle, integrity. Sung Soo Kim, the owner, runs a very organized, efficient, and professional group of installers and repairmen. He visits each site daily to ensure quality control and excellent time management. Air Plus has your home up and running in very short order. Sung Soo uses his expertise to design a system custom outfitted for your home or business and is there for you if ever there is a problem. His pricing is competitive but know this– you are purchasing not only top quality products but the assurance that the system will be installed perfectly (and neatly) saving you heartache and money for the duration. Air Plus ensures each customer is a part of their professional family for the life of the home. I proudly recommend this company for any HVAC needs.

After enduring years of torture dealing with United Air Temp and the horrible ‘Merlin’ system they sold us years back, we are thrilled to have found Air Plus. Mr. Kim is not your typical salesman. He tells it like it is and seems very sincere about wanting to make you (the customer) happy. We just had a complete system installed on Saturday 10÷5÷13 and we were surprised how quickly the technicians completed the work. They were professional, respectful, friendly and clearly knew what they were doing. After dealing with a company like United Air Temp whose employees were rude, unprofessional, lacked knowledge, and seemed completely miserable working for them — we very pleasantly surprised when the Air Plus crew came out to our house.
We will gladly recommend Mr. Kim’s company to friends and family!

Would not do business with them. Had whole new system installed with defective component but am being charged to have that component replaced.
Mr Kim was nice on the sale, but not good on the customer relations after.
Their technicians are knowledgeable, but can only go so far with him.

I recently had AirPlus in to replace my old HVAC unit (air handler and heat pump). I would definitely recommend them. Sung-​Soo provided a fair estimate with several options for me to choose from. The work crew was very professional and clean. Most importantly, the system works great.

Nothing but great service and friendly folks working for Air Plus AC and heating. The lady who complained here on Unilocal about the freon leak is being unreasonable because she apparently doesn’t understand how costly and difficult it can be to identify the source of the leak. My own good experience with Air Plus came based on a recommendation from a friend who also had a great experience. Just recommended them for my brothers AC issue and so far so good.

They installed a new system for me and did a good job getting it installed and the best part was a 10-​year warranty for free!
Except it isn’t free. Three years later it burns out a contactor so they come out to fix it. Obviously a warranty repair, right? Well, the warranty doesn’t cover the visit fee, the labor to fix it, and the worst part? A $ 99 warranty handling fee. So my warranty repair costs me over $ 400. I sorta understand the labor part, but why do I have to pay $ 100 for a free part?
Anyone want a free HVAC part? Only cost you $ 100!

This past spring our A/​C went out. We called the company that we had a service contract with to give us a price on a new one. Then through recommendations from clients/​friends, we called Air Plus, Mr Kim. Not only did they give us a better a/​c for the same money, but the installation was seamless and professional. I have referred them to many other clients since then, all whom have been very happy with their work. Today, they were back for our semi-​annual cleaning. Again, very professional, recommending things we could do as a homeowner to help extend the life of our equipment. In the past, I have had some service people try to sell me junk, but not with Air Plus. Very good, professional company

Bottom line: A wonderful experience with a capable, honest contractor who provides solutions instead of selling products.
We live in an older home in Arlington. Our HVAC system was dated and did not adequately heat or cool our home. Because of several remodels the ventilation was a patchwork mess. As a result, we were never comfortable with the temperature in our house. One floor needed to be 10 degrees too cold just so another could be only 10 degrees too warm.
We met with a number of HVAC companies to no avail. Every company we met with simply wanted to sell us on a replacement system. I was uncomfortable with simply replacing our furnace, compressor, and air handler with a new model because it would not address the inherent problems with our system.
Finally I met with Mr. Kim. He instantly understood our problems. He poured over our home, working to understand the various intricacies and complexities of the dated, patchwork system. He had considerable experience working with older homes in the area and was familiar with our problems.
After studying our home, Mr. Kim presented us with a series of options, each carefully detailed. He discussed the options with us at length until we were familiar with each option. He never tried to sell us a product and was always focused on providing us a solution. He was patient with us as we weighed our options and worked with us to find a solution that fit our budget.
After we choose an option, the work was performed quickly and cleanly. Mr. Kim’s team installed the new system, including duct work and drywall work, with no problems.
The new system works exactly as Mr. Kim promised it would. We are very happy with the results and the process we took getting here. I wish we had met with Air Plus first, but if we had not held dozens of fruitless meetings with other HVAC companies, we might not fully appreciate our experience with Air Plus.
If you can’t tell, I highly recommend Air Plus. One of the most pleasant contractor experiences we have ever had.

Be VERY wary of doing business with these people. They damaged my ceiling putting in an air vent. Then, when I turned on my heat for the first time of the year a few months later, it didn’t work. They came out, tightened some wires, and said next time they would charge me a «traveling fee» to come fix their mistake. I live right by their shop.
Never again will I do business with these people.

Mr. Kim runs one well oiled machine! Air Plus is an excellent company providing excellent service.
I recently had my AC and Furnace replaced by Air Plus. The entire team was courteous, professional, clean and thorough. Air Plus provided A Plus service!
From start to finish the entire process was friendly and complete. Mr. Kim listened to our desires and issues. Mr. Kim provided his professional opinion on our needs and installed the perfect unit for our home.
I will be recommending Air Plus to anyone I encounter that needs AC/​Heat service.