Banana Republic

SUPER obnoxious service. I had a salesperson name Judy following me around the store like a vulture. I told her THREE times that I was good and she literally would not stop trying to bring my items up to the register to ensure that she got commission for my large purchase. I have never been so annoyed when shopping after repeatedly asking her to let me shop in peace. Horrible service, never going back!!! Please train your staff to not be over the top abrasive with customers — it is incredibly annoying and tacky!

It was a great shopping experience for me. Every staff member was nice, asked and helped everything I needed to find. Especial thanks to Myra and the small lady.

I have found the fit of BR clothes to be perfect for me. The device at this store has been fantastic. They have always asked if I needed help and have respected my answer my only complaint us that my fiancée enjoys the store too much.
Also, they have been great help with returns from online purchases.

Like Christine, my experience here was actually quite fantastic. Mark, the head of the leadership team was attentive and listened to me ramble about what I was trying to purchase for my boyfriend. This has to be one of largest BRs I’ve been in. Aside from Mark, the other associates were really helpful and even checked to see if there was an item in a particular size at another location. I think if it’s been a while since you’ve been to this store, I think it’d be worth checking it out again.

I used to work at a Banana Republic in D.C. that was always tremendously busy, but I can assure you that I gave customers better service and paid better attention to the clientele than I received here.
I came in with my brother to browse for Father’s Day, and once we stepped inside, we were bombarded with the «BR Guest 30% off» special shpiel… yes, I had already read this on the posters plastered on the outside, which is why I stepped in. At any rate, the girl who greeted us also tried to help when I asked for another size, but right after she handed me the item, she disappeared completely. There were no questions like «Can I help you find anything else?» or «May I suggest something to go along with those shorts?» (not a big fan of up-​selling when I’m the customer, but it’s a good tactic used by good salespeople)… she just *poof* and was gone. Okaaay… so then my brother and I were left to try and figure it out, whatever «it» may have been. It could have been a new outfit, but since we were not assisted further (though another associate did come over, just to fail at helping us find something else), we decided to grab the one thing and get into line.
Oh, but that’s a whole ‘nother story there. We got in line, with about two or three other customers before us and another two at the registers. We waited. And waited. And waited. There was at least one other associate NOT on the register flitting around like a creeper NEAR the registers, and yet the two ladies did not call for back up. One did acknowledge that she’d be with the next customer in just a moment, but somehow that moment escaped us… FINALLY, after spending a few minutes in line, we decided to forget it and ditched the item (don’t worry, put it back where it belonged — pet peeve after working in retail for so long is strewn garments every which way).
Brooks Brothers got our business that day instead.

My experience at this store was quite the opposite of the other reviewers. I had a really nice shopping experience that was, quite frankly, enhanced by the friendly and helpful associates I encountered.
I shopped here on a particularly busy Saturday (no signs of a sluggish American economy here!). I needed a lot of things for work, and there was a sale. Several associates greeted me with a smile, asked if I needed help, and told me their name. Even though the dressing room was crazy-​busy, more than one associate came by to ask me how I was doing and even grabbed other sizes or styles for me upon request.
This help extended to the checkout counter. An item I wanted was out of stock in my size at this store, so the manager called another location to arrange a shipment to my home. He applied the coupons and discounts to that item as well and got them to waive the shipping fee.
Everyone that I encountered was friendly, and even though the store was a madhouse, they retained a pleasant attitude. This is clearly not always easy given the rather demanding attitudes of some of the people who shop at Banana.
They deserve some appreciation! ^_​_​^

I agree with the other reviews. I walked in and every staff member I walked by looked at me, even made eye contact, but didn’t say hello or anything of the sort.
The people looked like pretentious snots. Come on it is banana republic not anything super special.
Ridiculous.

I second the opinion of the other reviewer except I wouldn’t give them 2 stars at all! Wish Unilocal had NEGATIVE stars.
The lady store manager had the most arrogant attitude I have experienced from any retail manager. I have been to the store twice in past few months and experienced a very condescending attitude from her. She represents the store and has lost my respect for the brand.
If I am not rich and not going to buy hundreds of $ of stuff, then I don’t mean anything to them.
I feel bad for the staff — in fact one of them even whispered to me that she herself doesn’t buy her stuff at BR because she has hassles returning it and prefers buying clothes at Nordstrom or other retailers.
Another staffers also whispered that she is trying to get a job somewhere else!!!
I went to the store to try to use a coupon I had forgotten to use on a previous purchase and man, they embarassed me in front of other customers and made me feel like a jerk because I didn’t bring the item with me. However, they did this for another lady in front of me who the store manager knew because she shopped there a lot. OK. so much for a coupon.
Never gonna walk into this BR store (or another) unless someone tells me that BR has become more customer friendly and they have eliminated staff who do not serve interests of the customer.
My personal opinion formed based on my own experience.

The staff has the «I have more important things than to deal with you» attitude.
My response «I have better places to spend my money» action.
I like BR, but I’d rather shop the location over at Aspen Grove or Cherry Creek.