Benson Lumber & Hardware

STAY AWAY FROM THEIR LUMBER DEPT! A few days ago I went to the Londonderry store to purchase 3 16′ chair rails. The associate behind the lumber desk (Mike) told me they were out of stock but their Derry store had them in stock. So today I go to the Derry store where they told me they had them in stock. I paid for 3 chair rails and then proceeded to the lumber yard. The guy in the lumber yard told me the inventotry was wrong and they had none. He did say the Londonderry store had 7 in stock. I then had to go back into the Derry store to get a credit since they told me I would have to pay for them at the Londonderry store. So after I get the credit from the Derry store I head back to Londonderry and I purchased the 3 chair rails there. Not even a «I’m sorry» from the Londonderry store. Their lumber depts seem to be very disorganized and Mike needs to attend a Dale Carnegie Course.

My doors and windows for my house in 2013 we’re done by benson lumber. The rear slider given that understanding it’s a cheaper slider was put in all walked out and without a track for the screen. For three years I have tried to either have them sell me what I need to allow the screen to work or give me a price on a new door. No one will get back to me to save anyone’s life. The road guy came by several times a bout two years ago said what it needed and then he was a ghost. Stopped returning calls. I was just left with a screen that sits in the door frame and falls out if you push on it .The manager never called me back after speaking with him either. Now three years later still just send info to a different individual with thr tag with their name on the door for the specs. Two reach outs with no response. Being in construction I would never recommend dealing with the support from this company.

Just heard back from huscavana and lowes. Bensons lied. They never even tried to get repairs covered. Just lied and tried to extort money out of me. Got all repairs done now fully covered by warranty. Bensons charged 180 in diagnostics for electrical as I told hem water and dirt was coming in head lights. After almost two hindered dollars of research they said the light bulbs were dead and charged me the replace them. Idiots. Had all repairs done by a honest company. Can’t say enough bad about the crooks and liers at bensons.

Employees are rude. Everyone here needs a lesson in customer service. We’ve been talked down to both times now that we have gone in… BOTH derry and londonderry locations. We may not be contractors but don’t talk to us like we’re a couple of idiots.

Benson’s is not Home Depot. That is a GOOD THING. The folks I’ve dealt with have gone the extra mile on several occasions. I actually email them to ask if they have stuff and if they don’t, they order it and it’s in in two days waiting for me. What a modern approach. email! Recently, I bought a special edition Weber grill from them that Home Depot is not even allowed to carry. A MUCH better grill (stainless grates, etc.) for very little extra money. They assembled it for me. FOR FREE! Then they all wheeled it out to the car and put it in. You won’t get that at Home Depot, you’ll get a box and a receipt. This is the difference in service which is why I shall always try to go to Benson’s first and depot only in an emergency.
They are first rate in my book.

I was looking for a replacement top to a Henri Studio birdbath and Benson’s went out of their way to contact the sales rep for this company and order me a new top. It came very quickly and I couldn’t have been more pleased with the terrific service this store provided. The price was excellent too, since I saw ridiculous prices quoted on the internet for the very same item. Sarah Benson was great to work with. You certainly could not get this kind of personal service at the big box stores.

Not sure what happened on the day that Mark O went to Bensons, but it’s one of my favorite local businesses. Around 70% of money spent in a local store stays in that community as opposed to money spent in a big box store which mostly goes straight to corporate headquarters. I’ve always gotten great service at Bensons and have found the staff to be very knowledgeable about their products. In terms of competitive pricing, I’ve found some items to be a little more than someplace like Home Depot, but overall the prices seem to be similar. Add that to the fact that it feels like a place «where everybody knows your name», and I know where I’m going to choose to shop over and over again.