Visionworks

I recently purchased 2 glasses at this location and I have to say the service I received was AWESOME. I had a bunch of questions and I have to say they were very patient with me. I have to commend the staff at this location, each one said hi as I entered the store by far one of the best customer service experiences I’ve had in a long time.

I’ve been going to this Visionworks for years and was hesitant in returning. I’m so happy I did they have a brand new staff the manager is great! I worked with Juan he was patient and super friendly while I was super indecisive picking out my frames. Overall my experience was great I loved the doctor and the rest of the staff was great as well. From start to finish best Visionworks experience! Thank you Juan and everyone at Visionworks!

Great service and knowledgeable staff! They also have a great selection! Happy to be a return customer.

I’ve been to this location a few times, and each time all the associates were awesome and so friendly! I was assisted right away. They were very patient when helping me pick the right frames and very knowledgeable on the add-​on options. The manager even checked in to make sure all of my questions were answered and that I had everything that I needed. I will definitely return to this location when looking for my next frames!

I recently went into this vision works location looking to update my glasses. Star, the manager, was very helpful and knowledgable about their products. I wasn’t really sure what I was looking for but she was able to help me narrow down my choices. I’m very picky and when it comes to glasses you always have to think of not only cost but style! Although, I didn’t purchase glasses that day I will be coming back to this location. Thank you Star for your help!

Omg, why did I come here! The worst customer service and the doctor doesn’t know what the hell is going on. The staff is rude and always trying to sell something to you rather than help you with what you need. Yuck! I’ll never come back again

This place is apalling on terms of customer service. Not only did I wait 15 minutes to simply pick up frames, but the service I received when I had questions regarding my frames was abismal. To pay the amount of money I did for TWO pairs of glasses I expect way better service and care. Will not be returning.

They jerk you around and make you wait forever. I would not recommend this place to ANYONE.
I have been going to Visionworks in Lombard every year at least since I believe 2009. I started seeing Dr. Y… I can’t remember her name. She is a good enough doctor, does her job well and is pleasant. The rest of the staff… a different story.
I’ve had some kind of issue every time I’ve been there. I started going here in high school so at first it was my mom who mainly had to deal with the brunt of their ridiculousness. My visit last night and today is the straw that broke the camel’s back.
For one thing, they are super pricey. For a place who constantly boasts great prices and deals, they are overly expensive. The frames tend to be decently priced but they always have a catch. My insurance kind of sucks so I don’t save much but they also only take one deal at a time. So for example, you use your insurance for the exam and the 15% off the lenses and they won’t honor a corporate deal such as the 2 for 1 glasses. I understand why do that, it just sucks that they lure you in with all that and then you end up paying $ 250 for a pair of glasses (cheap frames) and $ 35 a box for contacts.
Next thing is that their customer service is awful. They never tell you anything and the second you ask a question they get short and snappy with you. I went in last night to see if I could try a new pair of contacts out. The guy told me sure but you need to see the doctor first for that I said okay no problem. He set me an appointment for this morning. He didn’t tell me anything else. Well I go in this morning right on time and the front desk employee was on the phone for 15 minutes with someone meanwhile the other employee takes a walk-​in back first to see the doctor. Strike 1. After she finally came back up front 10 minutes later she asks if I filled out the online form. I had no knowledge of this so obviously I did not. So she asks me to fill it out and I do. While I’m doing that she leaves. Another 5 or so minutes later the other employee comes over and asks me if I want a bunch of exam upgrades. I simply asked her why I needed an exam just for a trial pair of contacts. Immediately she turns rude and says well that’s just our procedure, the doctor needs to fit them on to make sure they are the right shape. I was off-​put by her response, only because of how rude she was, not the actual answer. So I asked her well I checked the measurements and they are the same as my last pair, can I just have the doctor check them and make sure, I don’t understand why I need to go through a full exam. She replies, this time even snappier, with «No, this is the procedure. You need to have an exam for all new contact lenses.» At this point I was done with this attitude. I said well then okay, how much is the exam without my insurance. She says $ 58. I asked well there is a store special going on right now that is an exam for $ 19 can I use that? Then there’s that pesky only 1 deal thing so she tells me no. I think it’s a tad ridiculous how I cannot combine a manufacturer coupon with a store offer.
So I then said well, I can’t afford the exam today so I’ll have to cancel my appointment today. She responds with «ok, fine.» Not have a nice day, or asking if I want to reschedule… just a good riddance.
Oh well, off to find a new optometrist! Sorry about my rant, I’m steamed.

DONT GO HERRRRRRRRRREEEEEEEE!
What a LONG story I have to tell, but the main point of it all will be: just don’t go there! Other bulleted points: waited for over a month for a TRIAL pair of contacts hindering me from getting my prescription, next day delivery when I ordered contacts did NOT COME IN THE NEXT DAY even though I paid, and you always have to wait.
My insurance changed and my dr’s office didn’t take it so I figured I would go here, get the prescription and take it back to my dr to avoid a huge bill. The exam went fine UNTIL… the dr said he didn’t have any trial contacts in my prescription, so they would have to order them. When the order came in, I would try them out, go back, if everything was OK– I’d get my contact prescription.
Week 1 went by.
Week 2 went by.
Week 3 went by.
So many phone calls back and forth. First couple times they were never ordered. Then I was told they were on back order. Finally a month later they came in so I went right way to get them and… NOT THE RIGHT CONTACTS! Apparently the dr wanted me to try something new which I told him I would NOT because I have an issue with my cornea and didn’t want to change from something that works for the past 2 years. When I told them which contacts I wanted they went into the back room and grabbed them. «SO THE ONES I REALLY NEED HAVE BEEN HERE THE PAST MONTH!?»
I took my prescription and left. (Side note, the guy who had me put my contacts in never suggested I wash my hands and I had to ask if it was OK that I use the sink to do so…)
A last minute trip came up and I had no contacts. It was quickest to order them through visionworks so I called on SATURDAY to order NEXT DAY delivery. They said unfortunately, orders can only go in Mon-​Fri. No Biggie, I wasn’t leaving until Wednesday morning.
Tuesday rolls around and guess what? No phone call. I called and was told they just got a shipment in, once they sorted through it they’d call me. Call back: MY CONTACTS DIDN’T COME IN! Surprised? Me neither.
So of course I explain that I paid for next day shipment fees, I was going out of town and I NEEDED those contacts. They offered me a couple days of trial pairs but it wouldn’t last me my trip. At this point I was pissed and I said they would need to refund my shipping fee, and give me more contacts right away. They ended up giving me free trials of a different brand to get me by.
I return from vacation… DUN DUN DUNNNNNN… I go to pick up the contacts that should have come in over a week ago and… they’re there, calm down. I tell them why I’m there, I point to the contacts literally sitting there with my name and they make me wait. And wait. And wait. 20 minutes! Finally a young kid comes in and they told him to help me. #1– he smelled terribly of smoke, and not cigarette smoke. #2– they told me I had to wait because they needed to mark which eye was left and right. I KNOW THAT! IT’S BEEN THE SAME FOR TWO YEARS!
I’M NEVER GOING BACK THERE AGAIN! I WILL PAY HOWEVER MUCH TO GET AN EYE EXAM INSTEAD OF USING MY VISION INSURANCE HERE.

Had a worker lie to my face about the price of the exam. I double checked that would be all of the costs and he said yes. Then at the end of the visit there was an extra $ 40 added. Go somewhere else.

This doc is a quack! My vision is greatly compromised in my right eye and the doctor repeatedly made jokes that I should wear a eye patch and that I would make a good pirate. It was a little funny at first but he kept laughing and saying it. I grew more offended the more he laughed like a mad man.

I can’t say that my entire experience was awful, but I would not recommend other people to go there nor will I return again.
Due to my fluctuating vision, I was forced to return multiple (4?) times to see the doctor (I saw a different one EVERY time) and they ultimately referred me to a specialist after much time was wasted. Unless the store is completely dead– do not count on being greeted/​welcomed or serviced in the right order. The wait was usually long (even with an appointment) and there was an upset customer most times I returned.
We just went to Pearle Vision for my fiancé’s glasses because he did not find a style he liked at Vision Works and it was like night and day! I thought that our experience at Vision Works was «normal» — I was sadly mistaken!
I would say being able to schedule an exam on the evenings and weekends was great, but now knowing I can go to Pearle Vision– this will be my preference.

This is the first review I have ever written. I feel compelled to tell the world that Visionworks is by far the worst business I have ever encountered. My wife and I brought our 5 year son in for an exam last week as he began kindergarten. This exam is required by state. After 30 minutes we were told he was a +1 with .25 stigmatism and need a prescription. They repeatedly asked us if we had picked out frames as they were offering a 2 for 1 (another scam). I just didn’t believe these so called professionals. They were pushing glasses too hard and I became extremely annoyed, especially since they were not concerned with the true health and well being of my son; instead they were selling unneeded glasses to patients therefore ruining their eye. I paid the bill and left. We subsequently took our son to two other doctors (one was Costco) and neither found any problem with my son’s eyes or the need for a prescription. This is truly disheartening. I would never recommend Visonworks to anyone. What a true disservice and disappointment.

Great prices, great staff. Ana was very helpful when choosing my glasses and ordering them. I received them in less than a week. I would go back to this Visionworks. Also, they were not busy at all either time I went in.

I have always liked the selection at Visionworks. I always thought they do a great job keeping their styles diverse.
My girlfriend lives out in this area and so we decided to stop in. I had been looking for the perfect new frames for a few months. I finally found the perfect pair and decided to pull the trigger. The sales lady was very friendly and helpful. I live in the city and cannot make it out to Lombard super often so I asked if she would be able to mail my new glasses to the Visionworks on Clark st in the city. She said no problem! It took about 6 days to come in but that’s fine with me. Good things are worth waiting for. I absolutely LOVE my new glasses!

Sooooooo.
I’ve needed new glasses for like two years. I’ve essentially been living life like Mr. Magoo. We have an eye doctor in the family but his office is in Bloomingdale and I’m too lazy to go all the way out there.
Mostly out of utter and complete desperation (I’m going on a vacation a week from tomorrow and need to see!) I came here figuring I could score some economical specs in a hurry — and we saw some sign in the window about clearance frames.
This is only the 2^nd pair of glasses I’ve ever bought in my life so I’m not really sure how it’s done and I felt like something of a dumbass throughout the process.
I have BCBS with no vision coverage and was surprised when they informed me of the discount I got nevertheless. It took me awhile to believe that it was just a straight discount. I didn’t want to get some huge bill from BCBS.
The eye exam was uneventful.
The frames I picked out were like $ 50 on clearance. There was some misunderstanding about what that included. My husband seemed to insist that it included the frames.
After the exam and picking out my frames (regular and a pair of sunglasses as well), I was seated at the little table/​desk with some other woman who seemed to me to be quite a salesperson. I was very blunt and said I just needed some cheapass glasses. Nothing fancy. I didn’t want anything special. I turned down any possible upsell (which I am proud of myself about). For the sunglasses I guess there was some extra fee of like $ 100 to turn them into sunglasses. Whatever, I just needed them.
So before I know it, my total is like $ 551. This confused me seeing as I was of the mind that my non sunglasses were $ 50 and the sunglasses were like $ 132. I wasn’t understanding how that added up to $ 551. I tried looking at the itemized receipt that was a mile long and noted that there was like a $ 91 charge for EACH lens but I got that crazy BCBS «discount» and somehow ended up paying $ 300. I was so confused by the time she finished explaining it to me that all I wanted to do was leave. I’m curious how much it would’ve been if I DIDN’T have BCBS because their sign in the window made no mention of it only being after insurance discounts.
An hour later, I was leaving with my brand new glasses! Overall, I was happy. All I needed was to be able to see which I now can. I’ve only had the glasses for 2 weeks or so and so far no issues. After such a short period of time, one would hope there wouldn’t be any issues.
I don’t know that I would return here since I get more personal and what I feel to be more «honest» service from our relative. I didn’t have to sit through what felt like a sales presentation about various fancy lenses etc.

Don’t like handing out bad reviews… there’s always an «off» day — I have em myself!
But, I think in this case, it’s deserving — as a warning! — DO NOT GO TO THIS LOCATION! Or if you should decide… at least you know what you’re getting into UPFRONT!
Because I would need to write two reviews to cover everything that happened here… will just keep it as brief as possible.
Was a huge plus for these guys initially when they got me in last minute for an exam and contacts back in April. Was quick on the exam… first person in for one, associate took me almost immediately to run the standard series of tests… then met with the doctor (who was quite pleasant) for the remainder of the exam.
The majority of time was spent in the waiting room AFTER! Browsed the glasses selection for a good half hour… until I finally had to ask someone about helping me finalize my purchase — one year of contacts please! — Associate was slow as molasses… not able to multitask (or think ahead!) she would run one piece of paper over to the other desk — or computer — at a time… returning back to us… then leaving again to do the same thing! This process dragged on for a good 40 minutes — and I’m NOT exaggerating here! Wish I were! Just came from a long day at work — was tired and hungry — and getting frustrated at the entire process! After all the couple who came after me, had already received their exam… talked with an associate about their purchase and were out in the hallway at this point!
Was told AFTER this all occurred, that the doctor would need to see me again before I left! Being as hungry and tired as we were at this point — and the fact that we were already here for 2 hours! — didn’t make this comment easy to hear… but whatever… decided to wait to see the doctor. That’s when I heard yelling from the hallway. Turns out, the couple who came before, knew the doctor… were on the phone with the doctor and arguing with her because they couldn’t make a deposit on their glasses and pay the balance off when they returned.
Asked the associate how long the wait will be… just got a shrug… waited a couple minutes more… and left. Was there for 2 ½.going on 3 hours now at that point! Know problems arise and you have to square them away… but shouldn’t have to be the brunt of that issue… need to get on with my day too.
Left. And as mad as I was about the experience, was pretty excited to just have my eyesight back again!
Being that it had been a while, figured I’d give my eyes a few weeks to adjust — didn’t wear them at night, gave it a few hours a day, yada yada… all the stuff you’re supposed to do when wearing contacts for the first time.
Started getting some really nasty yellow crust around my eyes at night. Eyes were itchy, dry — used drops THEY gave me as a trial — figured it would clear up as my eyes got more used to the fact wearing them. but was wrong!
After a couple of weeks of this nonsense… did some research to find out that you can only use a certain solution with Silicone lenses! And guess what?! Wasn’t the one they gave me! Hurried out to the store, bought the right solution. and seen some better results with wearing the lenses.
Problem was, that because of the yellow crust eye and dryness, was blowing through my lenses like you wouldn’t believe! Expected to toss some out… but at the end of 2 months… was down to one set!
Finally went in to talk to them — yes, should have been sooner. But I’m a busy gal. Run a business, family, you know how it goes… Also thought it would clear up at this point… but didn’t think they would try to pull a fast one.But. Yep! Sure did! The girl I spoke to just rolled her eyes at me as I explained the situation… while the guy gave me the look I’m sorry, but can’t do anything for you…
Girl finally says she’ll talk to the doctor, comes back a few minutes later to tell me they don’t give out that type of solution and because it was past 30 days they can’t — and won’t — do anything for me.
Was pretty steaming at this point!
Funny how they hide behind a warranty, but make no mention of you needing to adhere to that warranty should a problem come up! All I had was mention of the rebate I was supposed to get at the time I paid… and even then that information was false because I used my insurance!
Called corporate… who of course is a mediator… and called the store while I was on the phone.
Wasa, told her that in my file it was written that they offered to «refit» me for $ 40.00, but I stormed out of the office instead… declining their «offer». Offer? There was no offer! I explained! Haven’t been back since… although my «offer» is still supposed to stand. Blew the cash I had set aside for lenses, on one very bad experience. If they had offered me that at the time I went back to complain, would have jumped on it… but now, not so sure. Why would I want to be dragged through the mud again with some shady people?!! Think I’ll pass on that! Beware! ~

Just needed an exam, didn’t buy glasses or contacts here.
The good:
— Easy scheduling, including Saturday and Sunday
— Pretty good price, $ 68 for a contact exam with a BCBS discount
— Staff was pretty friendly
— Dr. was amiable and did what appeared to be a good exam
— For me, close to home
The not-​so-​hot:
— I sat in the waiting area with my completed info form for at least 10 minutes while various staff people walked past, and yet not one of them offered to take my form; the doc had to tell me to give it to them.
— I spent at least as much time waiting as I did being examined, including waiting for a teenager girl to pick the right shade of green contacts out and spending awhile contact-​free and unable to see much.
— Got an attempted hard sell on buying contacts from them — I kind of appreciate the attempt to price-​match but I was very much not interested.
Seems like if you’re patient, firm, and just need the basics, this is a decent choice.

I was just at the Lombard location last week and can say it was a decent experience.
I did not experience any issues and everything went smoothly. The person at the front desk was very courteous so that was a nice start. She got me started on the paperwork and did some prelim tests.
Now I got there about a half hour early because I wasn’t sure what to expect so I had to wait a little bit for the doctor since he was at lunch but that I expected.
If I had to say one thing I would like improvement on is I felt a little bit rushed with the doctor but he still made sure I understood my prescription and asked if I had any questions or concerns.
Finally, I especially liked how the people were not at all pushy about buying frames and lenses. During my checkout they asked me if I was buying them today and said no and that was the end of it, it was nice not being pressured.
I don’t know what this place is like on the weekend but if you are looking for a quick appointment in the middle of the day during the week, I would probably recommend this place. There was no one else in line and the experience was fine. Also, you can’t beat the $ 39.99 exams and then my insurance got me even more of a discount!

I didn’t think it was possible for this many things to go wrong with one transaction.
Background story is that I had a pair of rose-​colored sunglasses that weren’t long for this world, and I came to Visionworks to basically get something to replace them.
First, the salesperson would NOT stop bugging me about setting an appointment for an eye exam.
Then, I sat for almost 45 minutes just waiting for someone to take my order.
While I was waiting for their slow dial-​up system to process my order, the supervisor helping me went to clean up my existing sunglasses (I don’t know why… he insisted). While he was tightening the screws, he broke off one of the arms. The supervisor was kind enough to give me a replacement pair from their prefab selection, though.
Their lens machine was broken, so I had to wait a couple of days for my order. When I came to pick it up, they screwed up the lenses… they put in regular lenses instead of sunglass lenses. So they took ‘em back to try a second time.
I came back again today, and they managed to get the lenses right this time, but BOTH pairs of frames had some sort of damage. On the 1^st pair, one of the arms was twisted about 45 degrees at the hinge (we couldn’t get it to go back). The 2^nd pair had a mismatched silver screw by the right lens (the frame is antique bronze) that was poking up and was sharp. The employee helping me took it back to have it fixed. All they did was clip it a little bit closer to the frame, scratching the finish off the frame in the process. When I asked why there was a mismatched screw in first place, the employee told me «it must have fallen out. The probably just put in whatever was at hand». WHAT?!? Were they just hoping I wouldn’t notice? Anyways, the employee ordered new frames to replace the damaged ones, and now it’s going to be another 1 – 2 weeks before I get my sunglasses.
I paid $ 185 for these sunglasses. So far, they’ve broken my existing sunglasses, screwed up the order, and given me not one, but TWO damaged frames, at least one of which they KNEW was damaged but tried to put a band-​aid on it and hope I didn’t notice. I’m just hoping that Attempt Number Three will produce solid, nice-​looking sunglasses that will last a long time, but at this point I’m not holding my breath.