Roger’s Vacuum Center Inc

I called to see if Roger’s was interested in my old Kirby Herritage II. He said he was not interested, and then asked why I wanted to sell it? I told him I replaced it with a new vaccum. He said «That was a foolish mistake» before finding out what I bought! What a jerk.

I have a residential cleaning service. This establishment was my go to for repairs, service, vacuum bags etc etc. They were great.
I had a couple of major services done, one was not to parr. Dropped by as they were closing the shop unbeknownst to me :-(The helpful person in charge took my vacuum and sent it off to Junior their head repair guy to rectify the situation. All good. Junior dropped off my vacuum with a local friend demanding cash for repairs…(repairs that were already paid in full and were to be rectified) fortunately said friend only had minimal cash on hand and paid.
Apparently junior was a fraud — scamming cash on business owner? (Per business owner)
Contacted Roger — conveyed my experience. Was given a whole sob story of how his employee defrauded him etc — they’re only in operation in Utah now etc. that he would contact me to repair the (still not functional) cleaner despite 2 paid for services.
Roger never contacted me.
I Took my machine to another reputable servicing establishment — and they informed me that the main filter was missing — the filter that I cleaned every two weeks per manufacturers specs. Because it wasn’t functional I hadn’t used it thankfully.
If Rogers vaccum re-​opens (as they’re said to be doing in a ‘mobile’ sense) caveat emptor. Don’t walk, run …

Roger’s vacuum shop has been gone for a while now, does anyone know why he moved?
Does anyone know what is going to happen to the building?

Talked with Roger Mantz on 10÷23÷14 after we came to work this morning just around the corner from his shop and found a bunch of their junk in our dumpster, old vacuum bags Kirby boxes and ups boxes with «Rogers Vacuum Ctr «printed on the labels. As soon as I saw the junk I knew where it came from. Roger stated «he didn’t know any think about it» and in his next breath told me «he lost his lease and had made a trip to the Tracy dumpsite yesterday afternoon», funny how this stuff wound up in our dumpster the next morning. Asked him to com and get his stuff without an success good riddens dirt bag.

So sad that the landlord is forcing the doors to close!!!
I have been stopping by here throughout the last 6 months, to do Kirby research and buy supplies for my Mom’s Sentria II. The gentleman who was there each time, Bill, was very informative and patient with me. They have an AWESOME collection of refurbished Kirbys: Dual Sanitronic 80, Classic, Classic II, Tradition, Heritage II, Legend II, G3, G4, G5, G6, Ultimate G Series, Ultimate G Diamond Edition, and even Sentria. I got to see these beauties up close, and got to feel, push them, and see how they work. For a dork like me, this is the ultimate experience!
I was shocked to find Kirby staff liquidating this museum-​like collection. I got to chatting with a gentleman, Steve, who stopped what he was doing to talk with me. He gave me an AMAZING deal on an awesome rebuilt Kirby G5 Limited Edition, complete with ALL (mostly brand-​new) attachments and shampooing system! He said, «I can take your money for a Sentria, or you can get the same exact machine in an ‘older’ model for much less. If you were my family, I’d tell you to choose the latter.»
When I got home, I noticed one of my attachments was for a different Kirby model. I called them and they said, «No problem we’ll switch it out for you.» Not only did they switch that one piece, I brought my shampoo system back because there were minor cosmetic flaws. They gave me a whole new shampoo system and then gave me a free bottle of shampoo for my trouble. WOW!!!
Where else would you find such integrity when dealing with such a valuable piece of American engineering?
Such an awesome store with awesome folks working. I am sad to see all-​American Livermore losing this family operation to an immigrant landlord’s greed.

they asked me to pick up their broken down van in Nevada and store it for a few days and now will not return calls and have racked up nearly $ 2000 in charges — WHERE ARE YOU ROGER???

Review is specifically for a sewing machine repair… in a phrase, they don’t repair them. Sewing machines are sent out ($ 129 is the opening bid) for repairs, regardless of the nature of what’s wrong.
They may remain great for vacuum sales and service, but the ‘Sewing Center’ portion of the name on the sign is a tad misleading in my view, I regret…

I called Roger’s to find out a couple of things. 1 — How much they charge to «tune up» my Kirby. 2 — Do they buy Kirby’s (I want to sell it). The man that answered the phone was seriously the RUDEST man I’ve ever spoken with. When I asked if he buys Kirby’s he went off on me saying, «You need to learn a thing about Kirby’s» and how he’s been dealing with Kirby’s for 52 years and what a big mistake I was making for buying any other type of vacuum, bla bla bla. It got to the point that I finally had to hang up on him because he told me how he had just wasted his time talking to me. REALLY? Wow!

I recently called to see if they had a part for my eureka vacuum. I explained to the owner what happened to my almost new vacuum and he didn’t want to here me talk. He said if your done talking now and I can speak we will get somewhere. He then said just bring it in because I don’t know what model it is. In the beginning I told him the model number and he didn’t want to listen to the the new customer. I told him he was being very rude and abrassive, and he told me that he is the owner and if you don’t like what I have to say then go somewhere else. This guy was the rudiest jerk that I have delt with in a long time, and if I could give him 0 stars I would. I guess he has more money than Bill Gates and doesn’t need anymore buisness. As a friend to you all who are listening never give this entitled jerk one penny. I live one mile from this store and pass it daily, thinking it’s about time I give a small buisness some money, never again.

Was talked into purchasing a «reconditioned» model of my vacuum rather than having mine repaired. The «reconditioned» vacuum made it through the warranty period and fell apart. Never again.

I was very pleased with the service, cost, and call back time. I went to a repair shop in Dublin just prior to this and it seemed like he could care less about a minor service and repair. Thanks for all of your help.

I used to drive by this place when I lived in Escalon years ago and dropped my Kirby off for service when needed.
I recently went back to try them out again. Back then they did a full run through of your vacuum and then polished it to bring the chrome back to life. I mean what man would not want his chrome polished?
They lost a star this last time since they did not polish my old school Kirby G6. I use it for business and in the garage now when needed but keep it maintained since it sucks good!
All in all I would use them again but since I live in Hayward now I may look into local businesses to help them out from now on. If for any reason the locals cannot service me properly I shall return to Roger’s.
DMF 2÷5÷2013

This review is late in coming. I keep meaning to post this but have forgotten to a number of times.
Took my Dyson there to fix a small seal problem. They said come back in a week.
I came back in a week. I had to wait for about 20 minutes, then when they finally brought it out they told me they couldn’t fix it after all. Upon inspection there I then found a chip where it was clear that they had made trying to pry it apart. Upon confronting them on that issue, which caused the entire bottom of the cannister to fall out, they denied that they had done it.
They offered no value, and made the problem worse. Thanks for nothing!

If you need a vacuum, this is a great place to check out. They’re super helpful and knowledgeable. They also fix vacuums, so they have practical experience with what sucks the best, and what to stay away from.
I came into this place thinking I’d probably get a Dyson from somewhere, but wanted to check out my options since I had heard mixed reviews on the Dyson. I ended up trying out 4 different models they had from a variety of brands. They sold me on a teal Panasonic vacuum. I didn’t even realize Panasonic made vacuums. I’m glad I went with it because I’ve had it for 6 years now, with no issues.

Awesome! They cleaned and repaired my Dyson because it started to lose suction. $ 89 and it took a couple of days. It looks new again!

Hi viewers,
My husband’s grandmother gave him her antique Kirby, I, not knowing much about it, took it to Rogers vacuums to have serviced. You know to have them clean the bag, belts. When I picked it up they had put these cheap plastic wheels on it replacing the antique collector’s bak– o –lite wheels. When I took it home and my husband freaked about the cheap wheels.
He asked me to go back to get them put back on, however they told me that they Thu them away. They didn’t want to give them back to me. One guy said that not around here anywhere.
These were antique wheels bak –o-​lite; anyone in this business knows what they are and that they are a collectors item. They knew that they had scored. We got ripped off. When you take your car in to have it serviced they never replace the wheels, or tires.
They also had a Christian sign in the place. BAD people that will take advantage of you if they can. Please do not support these crooks. I really would give them no stars if I could.

The gentleman there was friendly and knowledgeable. Prices are very reasonable and quality is great! I just bought my first vacuum there and the gentleman told me all the pros and cons of each vacuum I was looking at. I admire that kind of honesty and integrity. Hopefully my vacuum lasts a lifetime and I wont have to buy another one but if I did I would go to Roger’s Vacuum again.
I rated this place as a «moderate» price range because I got a great deal. But a good quality vacuum is usually pricy.

I went in this place and was very pleased with the service I recieved. The Gent actually fixed a minor problem for free. Usually this would have to be written up AND probabaly be charged a nominal fee. There ARE nice people in this world. Thanks Mr. Roger – if that is your name – you deserve this.

Had a great experience with both customer service and quality of work. My Dyson Animal blew its internal belt and Dyson wanted $ 125 for me to mail it back east to their repair facility. I am glad I called Roger’s, he did all the work for $ 89, plus a super cleaning/​service. Vacuum was done a day earlier than they said it would be. It looks and operates like new, just as they said it would. To top it off, they repaired the carry handle of my Dyson’s dirt compartment at no charge and without being asked. I’ve read the other reviews here, just thought I’d add my experience exactly as it happened.

Just do go there is my warning about this place. I took my sewing machine to them for repair and two months later it still was not repaired. The repair was going to take a week.
Week 1 — Rogers tells me the repair company need approval for a part. I give it
Week 2 — They don’t know the status and say they will call the shop.
Week 4 to 7 — Lie after lie. The guy fixing the machine is old and unreliable, he works when he wants to work. He delivers on Tuesday’s. He delivers every other Friday. The van broke down on the way here. My friend is picking it up.
Week 8 — We ask for the machine to be returned without repair.
Week 9 — Still no machine and my husband finds out from the kid that the machine is in San Mateo and that he had sent a friend to pick it up. There are two shops, so my husband calls both repair shops and finds the machine. He went to pick it up and finds out they don’t deliver, the van did break down a year before, and they have been waiting for weeks for the repair estimate.
This is the worst experience I have ever had with a business. I say buyer beware!