Steve’s Appliance Repair

Impatient and rude. Called to hire for installation and was told that he didn’t see why I needed to hire someone. Wouldn’t listen to me explain the issue. I guess he doesn’t need business.

I have used Steve several times, in the past, and received good service. If Steve wasn’t able to fix an item he’d let me know and suggest an alternative. However, the most recent experience I had with Steve will be the last. I called Steve because my refrigerator was leaking. Steve went to the house and pulled out the refrigerator. The copper water line (for the ice maker) behind the fridge broke which obviously caused water to pour out. Steve tried to shut off the water under the sink and broke the handle. Steve informed my husband that he wasn’t a plumber and couldn’t fix the water issues. My husband told Steve that he didn’t believe the water line caused the initial leak. The leak was coming from under the fridge. Steve insisted that it came from the line and didn’t inspect any further. He stated that some refrigerators leak and it could be condensation He charged $ 65 and was on his way.
A couple days later the refrigerator is leaking again. I contact Steve to ask him if he inspected the fridge or assumed the leak was cause from the water line. I wasn’t aware of my husband’s conversation with him… Steve immediately tells me that he thought the leak came from the line and that whoever installed the line installed it incorrectly. He states that he’ll come out for no charge and rambles on. Again I ask him if he checked the fridge or just assumed the water leak came from the line. Again he tells me he’ll come out for no charge and whoever installed the line was a numbskull (or some similar name). This is a guy who said he wasn’t a plumber criticizing a licensed plumber’s work. At this time he is rude and condescending. He tells me that if he looked for another leak it would’ve cost more. He says, «let me tell you for a third time what I’ve already told you twice, I’ll come out for no charge.» By that point I had enough of Steve skirting around my question and talking down to me. I told him not to bother coming out. I wasn’t accusing him of anything I just needed an answer as to whether or not he inspected the refrigerator. I needed to know how to proceed.
My husband decided to take a look at the refrigerator himself. There was a loose nut under the fridge that was causing the leak. My husband tightened it and no more leak!
It would’ve been nice if Steve would’ve done what he was contracted to do the first time. The worst part is how rude and condescending he was. That is no way to treat a customer. Especially a repeat customer.

I called Steve late Saturday morning about my dryer that had stopped heating. He had the part on hand, arrived promptly, a couple of hours later and within 90 minutes had the dryer tuned up and repaired. It works like new.
We will definitely call Steve, again, should the need arise with another appliance.

I have called Steve a number of times and he is always available. When talking with him you know he knows his stuff. His pricing is fair and I believe he gives honest recommendations. Upon very short notice he came over and installed a washer and dryer. While doing so he also corrected how it had be set up previously. He will continue to be our go to guy.

So, I live in Dublin, I called Steve with a Cash Cow project and instead of taking my money, steve directed me to a more economical option that would make him no money at all.
This kind of advice only comes from good people.
Thanks Steve.

Not sure why this guy has so many five star, It must be all fake… I called him last week, came in checked my dishwasher and said its gonna cost $ 200 and suggested to bu new. Ofcourse he charged his $ 65 and walked away. I was a new home owner so did not know about my appliances insurance, I called insurance that guy comes and fixes it within an hour and he charged $ 65 but that was well deserved… Please do not take services from this guy and save your money!!!

Because of all the positive reviews here, on Unilocal,I called Steve to repair our refrigerator. He replied right away and offered to come at 5pm the same day to take a look. He was friendly, knowledgeable and understanding when I called to tell him I would be a few minutes late. Upon diagnosing our fridge, he repaired it quickly. We are so glad we called Steve! We saved thousands on having to buy a new fridge!
Thanks, Steve!

Steve repaired the dryer quickly and knew his stuff. He took the time to sweep up after his repair services. Great customer service. He responded quick and was professional. Highly recommended!

I called Steve at 9:45AM. He said he could be out by 10:30. He arrived at 10:25 and apologized for being early! He assessed my refrigerator issue (loud, stranger squealing noise), said it was ice buildup due to door not closing, and recommended a no cost solution that worked (unplug it to completely defrost). He was polite, concise and knowledgable.

We’ve used Steve a number of times over several years: washer, dryer, dishwasher, cooktop, refrigerator… He’s very knowledgeable and helpful, and we’ve always been happy with his service. With the washer and dryer in particular, he’s been great about giving us repair options while telling us how long we can expect the repairs to last, so we can make an informed decision about whether to repair or replace.

Steve is the only appliance repair person I will ever use. He is a one man show, and he prioritizes his service calls based on the biggest emergency. So, don’t get mad at him if he says he can come fix your clothes washer tomorrow instead of today because he is repairing a freezer that has a few hundred dollars of food in it. You would want him to do that for you if and when it happens. He has helped me out that way before. Also, he doesn’t have a big expensive staff to answer his calls, so if he is on his hands and knees fixing something, just let him call you back, he ALWAYS does.
Here are some of my experiences with Steve.
I had a freezer section go out on an old side-​by-​side. I asked Steve if I should just buy a new one and he said that the one I had was much better made than anything I could buy. He even guaranteed that if anything went out on my freezer in the next year after he repaired it, he would repair it for free. Now, I am sure he can’t afford to make that promise to everyone but that is how sure he was that the unit I had was reliable. And yes, he rearranged his schedule to make sure we didn’t lose all the food in the freezer.
Several years ago, we had a massive heat wave with several days over 105. Our AC fan went out and all the HVAC companies were ripping people off saying the only way they would come out is if you bought a new AC unit for $ 10,000. I called Steve and he said an AC unit isn’t any different than a refrigerator. He diagnosed the bad part and picked one up a few hours later and put us back in business. And NO, he didn’t charge us extra, just a couple hundred including the part.
I also have a rental property and I had a leak on the dishwasher. I gave the model number to Steve and he was honest in telling me that he would likely have to make two trips out to the rental property (out of his normal area) and that model wasn’t worth what it would cost for him to repair it. HOWEVER, he gave me troubleshooting instructions over the phone and where to buy the part when I found it. It ended up costing me $ 10 to fix a cracked nut on the heating element. Steve saved me $ 400 for a new unit.
Another time I had the relay on our newer inside side-​by-​side fry itself. I actually had to call the fire department because the house was filled with smoke. Turned out the relay had caught fire and welded itself to the compressor. A new compressor is something like $ 1000. Steve rushed out and spent about an hour with a dremel tool grinding off the old relay to get the connector back into a condition where a new relay could be attached. No way any other repair man would have spend the time to reshape melted metal to save me $ 800 (or a new refrigerator).
He has also fixed several other appliances. He saves you time and money because of his experience. He usually can guess what the problem is and go straight to it. Ignore any of the negative comments as I have known Steve for years and he is polite and professional. If there was a problem, it was likely the attitude of the potential customer. You know how rude people can be. If Steve tells you it isn’t worth your money to have him come out and fix something, he isn’t giving you the run around but taking money out of his own pocket to give you the truth… whether you want to hear it or not.

I hate to write bad reviews, hate it, but a customer should not be made to feel bad for trying to give a company business. I called Steve because he popped up first on Unilocal,the service I needed was quite simple, and he was close by. I told him the issue, he wanted the model # of the fridge, and I told him I would have the tenant of my home call directly with that info, I just wanted to make sure I found the right person to fix the problem and that he had time available to do the work relatively soon. Immediately he said he wanted payment at time of service, that he has been burned too many times before and on and on. Of course he should expect payment at time of service. That would not have been a problem, but we hadn’t gotten past the model # question yet, when he could come out, etc. Steve may or may not be a great repair guy, but keep him in the field and off the phones. Just an educated guess; revenues would skyrocket!

Steve is great! Has repaired my washer, dishwasher, refrigerator and microwave. I always have my model number ready when I call him, along with a brief description of the problem and he usually has an idea of what needs to be done and what parts he needs with just a telephone description. Shows up on time and is fairly priced. I don’t know why he has any negative reviews. He is professional and knowledgeable, and has saved my time and money many times. He doesn’t waste time on chit chat. I have referred him to friends and he always does a great job. He also will recommend getting a new appliance if he feels it isn’t worth repairing the broken one.

Don’t call this guy. Period. Total buffoon.

Steve really knows his stuff and I have found him to be very helpful. He will give you a complete rundown of what your appliance needs, how much it will cost, and if it’s worth it. He will work with you over the phone before you have him come, to make sure he has parts needed and you have an idea of cost. He is honest and reliable. Steve is a great find. I highly recommend him.

Called in the morning and got an appt for same day early afternoon: Steve arrived on time and got right to work. Diagnosed dryer problem quickly and had all parts on the truck to fix it. In and out in 45 min or so. He answered all my questions in language I could understand. I trusted him. I like that he is a local small business owner, not part of a big regional operation.
The only reason I don’t give 5 stars is that he charged for a Service Call AND also a separate Labor Charge. Somehow on the phone I thought the Service Charge WAS the Labor Charge. So I paid a bit more than I anticipated. But, will definitely call again.

Steve came out late on a Friday to rescue us from a weekend of dirty towels. He was fast, professional, and gave good tips and advice. I would recommend him to anyone.
BTW, he is short and to the point on phone calls, but like one poster said, he uses the phone to set the appointments and gets things done. I appreciate him being quick and not wasting time.

Had to come back a few times. Installed a faulty piece with a warranty and wouldn’t come repair it when it broke a few days later. Doesn’t make sense half the time. Not professional– full of gossip and shared my «business» with others.

I have used steve for multiple repairs for multiple items. Great guy, on time, reasonable prices, tells me how to fix problems myself if I can… I highly recommend him! I will recommend him to anyone! He is very direct in his conversational style which I think some people might read as rude but I appreciate the way he communicates.

Fast, Professional, Knowledgeable, and a genuinely nice guy. He’s fixed the Fridge and the Washer and really knows his stuff (or where to quickly get the parts!)
Totally comfortable with him in our home, completely reliable — Hire This Guy!