Vigil Appliance Service

Al can fix anything! he is great, and we highly recommend him! We have used him for years for everything from a sub-​zero, stove top, washer, dryer, ice-​maker etc.

DO NOT USE THIS COMPANY (OWNER/​TECHNICIAN) !!! HORRIBLE CUSTOMER SERVICE!!!
I requested a service call because our ice maker stopped working. The owner/​technician came to our house and quoted about $ 500.00 to fix the ice maker and recommended replacing the refrigerator door gasket. He ordered the parts and completed the service in April 2015. By early August, my ice maker stopped working and the door where he installed the new gasket no longer seals causing temperature issues in my refrigerator. When I called and explained the problems, he told me nothing was covered because it was outside of the 90 day warranty. I am now out $ 500.00 and both things he repaired broke within four months… and according to his «warranty» nothing is covered! Be sure to Unilocal a different appliance repairman before choosing Vigil Appliance.

He was sent out by whirlpool to service my new kitchenaid dishwasher and bad manners, wouldn’t put down any protection for wood flooring before pulling out unit even though I requested him to and said he would leave if I want him to! Of course I wanted DW fixed so… My 11 year old girl was a bit frightened.
And later I found out when he put DW back into place he bunched the outer sound insulation such that it would not go all the way in.

Owner/​technician arrived to address an issue with a new appliance. When we demonstrated the issue we were experiencing with a new appliance, owner/​technician was rude to the appliance owner and disrespectful. When asked to address the owner politely and respectfully, he left. Owner needs to address customers respectfully and politely.

If I could give this man negative stars I would.
THIS PLACE HAS BY FAR THE WORST CUSTOMER SERVICE !!!
The man is a grumpy, rude person who has no business trying to «help» people.
It’s bad enough he’s only in the office from 8 – 9 am only. But when you do make an appointment with him and tell him you will be home all day and happen to miss his call –he doesn’t come.
Excuse me but some people are busy with young kids as explained previously.
TWICE he came to our house and didn’t end up fixing anything.
The first time, he didn’t have the parts.
The second time, he didn’t even start his work because we got into a feud over his dirty shoes.
It was raining, and I didn’t want him to walk all over our new carpet (where the baby crawls, by the way). He refused to take his shoes off and told me he is suing another customer because he did take his shoes off and got hurt. He refused to wear booties.
He just wouldn’t relent, so as I was looking for towels to lay down on the ground, he takes off.
That was it, no trying to work on a solution. He just leaves and says when I have things set up for HIM, he’ll come back. NO THANK YOU.
Shame on Maytag or any other big corporation for using such a shoddy repairman with a nasty attitude.
I hope no one else encounters this ill mannered man.

Very difficult to work with. Appointment window is from 8 to 5. He will make his calls from 8 to 9am. If you missed his call then too bad, he is not going to show up. He only has a land line and you end up leaving him a v-​mail, very old school. The guy has an attitude problem too, as other reviewers have mentioned, he is a grumpy old man. It is unfortunate that whirlpool uses this guy as their contractor.

Worst service I have ever experienced! Al was impossible to get a hold of, never showed up when he said he would, and was extremely rude. Only reason we did business with him was because the company contracted him to fix our appliance. I would have rather bought a new dishwasher than deal with this service for the past month.

I came into contact with Vigil Appliance because they were the contractor recommended by Whirlpool when I called about my refrigerator. I will never make that mistake again.
As others have said, the owner is very rude and unaccommodating. He refused to accommodate my request that he not come between 11 – 1 because my toddler is napping at that time. When I asked for an early appointment he said, snottily, «Everyone wants the first appointment of the day.» When I volunteered that we could do a late afternoon appointment, he said his afternoon is 12 – 4. I asked if we could do 2 – 4 (foolishly assuming he could go somewhere else in the afternoon before my house). He said, «My afternoon appointments are 12 – 4.» I cancelled the appointment. I then called Contra Costa Appliance, which was more than happy to work with my schedule.

Had a refrigerator/​ice maker repair this afternoon. Al called at 12:02pm on my house phone and cell phone I was in the bathroom. He was not at the house at this time. He did not have the courtesy to leave a number to reach him except his office that he would check on Monday morning. I called his office at 12:07pm. I stayed home from work to meet this man and he does that to a new customer. I don’t care how good a repair man he is that is UNACCEPTABLE!!!, if not downright rude!!!
I DO NOT RECOMMEND VIGIL APPLIANCE SERVICE. Read the other Unilocal,etc. reviews and I think you will see a pattern with this man.
A Very Upset non and never will be customer.

Vigil is great. Yes, it’s a one-​man shop, but he’s one man who knows appliances inside-​out. He has a system that works just as he says it will: catch him between 8 and 9 am or leave him a message and he’ll return the call either that evening or between 8 and 9 the next morning. He walked us through one problem on the phone so we resolved it without a service call. When we had a problem that we couldn’t solve over the phone, we scheduled an appointment two days out. He called that morning to confirm the time of the appointment and he arrived on time. He diagnosed the problem immediately and had it fixed in very little time. He left the service tag open in case we still had issues, but it worked perfectly. I couldn’t have asked for better service.

Do not use this service! Total rip-​off and VERY slow to respond and complete work. I had this guy come look at my dishwasher, he pulled a piece out in about 15 minutes and said he just had to soak it in cleaner for a day or two. A week went by and after a few phone calls he finally came back spent 15 minutes putting a little part back in and handed me a bill for almost $ 200! I could have purchased the same model new for $ 250. What made it worse is that this guy literally lived around the corner from me and he charged me a $ 75 traveling fee! This is after he had quoted me $ 40 to come take a look at the dishwasher with no mention of a $ 75 traveling fee. Stay away from this company, they are crooks.

I called and made an appt for 3 days later. That morning I called and the owner (Al) did not have the appt written down even though he was the person that made the appt. He decided not to show up for the appt. This person is very unprofessional.

We love Vigil Appliance — its old school, but the owners is straight-​shooter who knows what he is doing, and can fix most things. You don’t find guys like this anymore. I’m surprised at some of the comments around the owner’s attitude — he’s been nothing but polite and courteous to us, fixing a refrigerator, washing machine and a dryer over the past 10 years. I suspect that people are unhappy when they get a repair bill, so they take it out on the repair guy. In any case, I highly recommend.

We try to support local businesses and used Vigil to have a refrigerator repaired. The owner was not very pleasant at all, even when he came to the house, but we were in a spot and needed our fridge working again. The work took longer than expected, and the attitude almost made it not worth the cost. I would rather pay a little more than deal with a sarcastic and condescending repairman. You would think a local businessman would appreciate people in his community calling him for work… I somehow found the exception.

I concur. He wasted six hours of our time. He gives you a window of four hours and calls you once before he gets en route. If you miss the call and call back he won’t answer the phone! I left my work number so a secretary will answer right away and confirm that someone is at the house waiting to let him in. He reused to call the work number!!!
«I speak to the homeowner and no one else!!»
When he finally showed up he refused to work in a kitchen that had «little dogs yapping» He left and said to get another repair guy. I think he is totally psycho!!! Avoid