PostalAnnex+

Upon entering the store, there was a line. In front of me was a mother of a newborn and an almost 2 year old. The little girl was sweet, not really bothering anyone. Occasionally, she’d sneak behind the counter but for the most part she remained in the customer area. Her mother just needed to get something notarized. It appeared she came walking, noted by the stroller and baby carrier. The wait time was a little longer than usual per someone getting something packaged. (I assume) The Mother was next but before anything could happen; the manager (I again assume, he was calling the shots) notified her that it would be a 20min wait time and that before he could help her; the little girl would have to have her diaper changed. WTH. Seriously? Sh*t happens. Especially with little kids. I couldn’t even smell it much and I still have that super sensitive got it while pregnant SMELL-​EVERYTHING sense of smell. Where does he come off!!! Ugh I wish my brain would have kicked into gear and said something but I don’t think it’d do any good. I assumed she’d change her real quick but it didn’t hit me that she didn’t have anything on her because she CAME WALKING WITH A NEWBORN AND A TODDLER, to make a quick trip!!! And now she’s forced to go back to her house. People act like they weren’t kids once before, have some compassion and don’t embarrass a mother like that, calling her out. For the most part the employees seemed to be polite and professional, until that. SMH.

I’ve had a mailbox here for about 2 years. Since the first day, the owner, Vimal has always greeted me by name when I walk in. All of the staff are friendly and helpful. I haven’t had much need for the other services Postal Annex provides, but I’ve overheard many interactions with other customers. People who come in with shipping needs always seem to leave happy.
I wish the mailboxes were accessible for extended hours, but the staff here is so nice that it’s still a five star experience, even on the days when I get home too late to pick up my mail!

I can’t say enough about this postal annex! Vimal was absolutely amazing and went above and beyond to help me get my passport renewed. He guided me through each and every step, from when I initially called his store via phone, to when I arrived the same day. He even took my photos and CLEARLY sated every stipulation I needed to be aware of when choosing my shipping options. My passport subsequently arrived in a timely manner. I would highly recommend this location and use their services again in the future. Everyone who knows me knows that I LOVE excellent customer service. This location surpassed my expectations by far!

I almost never go to the Post Office anymore — you wait in a long line and you can hardly understand the USPS employees. This business is great, their customer service is awesome and it is my «go to» for notary services, faxing, and any kind of shipping. Thanks, PostalAnnex!

If you need to mail or ship something go to the Postal Annex. I get the very best customer service I have ever gotten at any store or business anywhere!!! They are super helpful and will box what ever you need up for you and charge a very fair price!

Really great customer service. So very helpful & friendly & very good at offering suggestions. Very reasonable prices on the mailbox rental. This is our go-​to place for any type of shipping of mail or packages.

The best customer service.
Staffs were nice all the time and price is reasonable too.
I will come here in the future if i need to ship package to international.

Excellent customer service every time I’ve been there. I use them exclusively now for all my shipping needs. Also, my wife had her government ID photos taken there and they were perfect.

PostalAnnex is SUCH a great business. I have a book blog so I am ALWAYS receiving advance reader copies of books to review. Some of those authors can be le cray-​cray so having a P.O. box is a must! The boxes here are a great deal, and Vimal (I think he’s the owner) calls personally to let you know when a package has come. It’s really helpful, because then you don’t have to keep checking back and can incorporate the trip to PostalAnnex in your list of errands for the day.
Postal is very efficient, cost-​effective, clean, and just over all one of the best package delivery places around. Highly recommend this to people who do a lot of shipping and handling, or who need P.O. boxes!

This place is great! After waiting in line for 15 minutes in the awful Post Office up the road to get a passport photo taken, it’s finally my turn and I am told they don’t start taking passport pictures for 20 more minutes. Really? So weird.
I looked for a better place to get my passport picture taken and send in my passport renewal forms, because I couldn’t stand to be in that dungeon of a Post Office for another minute. Thanks to Unilocal I found this PostalAnnex+ just a few blocks up the road! Such a better experience! No line, got my passport photo taken right away, and everything mailed in. Got everything done in less than 5 minutes. Wonderful customer service. Parking is very convenient. Highly recommend!

This is the best postal Annex the owner accommodate you in anyway he goes far and above of 10 stars do not go to any other post-​want to drive this is the best best best every time I come here I’m happy I keep coming back and back and back

Went to the UPS store in Fremont for a notary on my Lease Agreement and was told that I needed a notary form and I needed to contact the people who are requesting my second proof of residency. I could tell the guy had no idea what he was doing.
So, I came to this Postal Annex in Livermore close to work and was greeted in a professional manner by the associate Brendan. He told me the gentleman who does the notaries would be arriving in around 30 minutes, he took down my name and number and sure enough I got a call from the gentleman who does the notaries right around 30 minutes.
His name is Vimal, he had his own form and worked efficiently to notarize my signature. He was extremely professional, assuring all of the customers waiting behind me that they would be helped shortly and I have no doubt that they were taken care of as well as I was.
Thank you both so much for your professionalism. It is rare for me to have any type of postal needs but if they do arise, I will surely be giving my business to you.

I have used this business for copies, passport photos, and notary services without issue. It is always a pleasure working with this business, as it is hard to find such a friendly customer service oriented business these days. I would recommend to anyone.

Love the sweet lady… Vimal! Great service and very professional but friendly too. I frequently send packages to my college kids and she and I catch up on them.

Anytime I’ve gone in I’m helped in a timely matter by a friendly associate.
The store is clean and well organized and they offer many different services.
Parking is easy too! Front row every time so far. Definitely will be coming back, Postal Annex is an awesome alternative to the Post Office madness!

I’ve been a customer of PostalAnnex+ for more than a year and am delighted to report it is a high quality establishment. Vimal delivers concierge-​level service to all his customers.

I will go out of my way to ship packages from here. So much better than the post office and super friendly. They also have that archaic device called a fax machine for those rare times that communication is required that way.

Very helpful and they show you what type of shipping would be cheapest for you to use. Saves me from waiting in long lines at USPS and I still can ship USPS First Class from here. Another time I used UPS because it was cheaper. So they will help you chose.

The owner Vimal is always very personable, very helpful, and willing to strike up a conversation. He tries to remember everyone’s name and is quite good at it too. His store is clean, organized, and the other employees are friendly and helpful.
Whether you’re a newbie at shipping (like me), in a rush, or in some other situation, Vimal will help you explore your options. In addition to going over different services, he’s helped me both find the right box size or resize my current box to bring down the shipping rate to a lower price tier. He explains the different options available, their advantages and disadvantages, so you can make the best choice for your situation.
I remember when I was running late shipping a package via UPS. I had missed the UPS pickup for that day, but Vimal came to the rescue by calling the driver to find out his location. It turned out he was nearby, so I was able to catch him and send out my shipment for that day. This is just one of many examples where Vimal goes the extra distance to help you out. Highly recommended!

I am so thankful to Vimal!
I had a package that I needed to send out at 3:30 on a Friday — overnight to the east coast.
Vimal helped me find the right, and cheapest way to ship it, helped me with choosing the best size package to make it cheaper and he brought my stress level down to a manageable level.
Thank you so so much! I now know where to go for my shipping needs in important situations!