Lucky

SAFEWAY’S INCOMPETENCY LED ME TO LUCKY’S.
I wanted to thank you for the inconvenience for the last delivery attempt.
When I followed up with the store to make sure you had the the item in
stock and your store filling the order said they would make sure and if not in stock they would call me. I don’t appreciate being lied to and foremost wasting my time. I specifically told your store if you don’t have the item do not bother with the delivery. when the delivery driver showed up first question I had was do you have the item (basil) he responded no with that being said and lied too I refused the order. Because of your stores incompetency you have lost my business in definitely. thanks again for wasting my. thanks to Lucky’s I spent about 200.00 dollar there and they had everything I needed plus better value for my money.

The staff here are very friendly and helpfull. I used to shop at Safeway, but the employees seem to have a bad attittude and always seem too busy to be friendly. Good selection, friendly staff, convenient.

I have frequented this store for 5 years now, but two times in a row I have purchased spoiled meat from the sale isle. It was not the manager special «have to sell today» section, but the max pack meat. I will never buy meat there again, and will encourage those close to me to do the same;.

EXCELLENT service in the deli by I believe her name is Krystal very happy and willing to help…

I was visiting my family earlier in Livermore and my family mentioned there was a special on your 21 – 25 size two pound bags shrimp earlier so we went in to buy them. There were 4 of us in the group shopping and we got 4 bags total. We also grabbed a couple of other items that were at great pricing. As we were heading up to the checkstands from the Produce department, we were stopped by an employee in a rude, snotty tone informing us we must purchase at least $ 15 minimum in grocery to be able to buy the shrimp. Before I could tell her we thought the minimum purchase includes the shrimp, she went on in an even ruder tone saying that it’s only 2 bags limit per household and that we have to put some back. We were all so shock at how rude she was and before we could explain that we were actually from four different households, she hurried away. I didn’t even catch her name and wished I did. She looked to be in her early to mid 40s and has long brown wavy hair. I don’t think she was a cashier as we didn’t see her anywhere up in the checkstands. She had on an apron like everyone else did except her shirt was a somewhat gray color and not white like all the other cashiers. My family was so embarrassed and shock and angry at the same time. We put all the shrimp and some items back and ended up only getting one produce item. We’ve been to this Lucky at least once a week and we have never been treated this way before. All the employees are usually friendly so it really caught us off guard by how rudely we were treated. Furthermore, and it even upsets me to say this but I feel like she just assumed we were all just one household because we were the same race when in fact, we live in Livermore, San Ramon, San Jose, and Milpitas respectively. It is tradition that we come visit my mother in Livermore every Sunday and I feel like she just really ruined our shopping trip and weekend as we left the store embarassed and in a sour mood. We don’t think we will be shopping at this Lucky or any other Lucky anymore in the future.

Terrible service. Was really treated rudely by store manager. Asked a simple question and told «it is not my job.» Really!

Wish there was a safeway closer to me. :(
Poor selection of fresh produce, even less in the organic section. Not enough variety carried throughout the store.
Deli section kind of lacking.
Friendly employees though.

Lucky’s has a glacier water filling machine @.35/gal outside the store, inside multiple machines avialable @39’gal. pay at the register.
not much micro brews available, lots of wines, locals too, available.
buys: «arbor mist «moscato, mango strawberry close out (2.67)
–fruit flavors barely tasted, mostly sugar from high frutose corn syruo.
1 star: can feel the headaches coming.
take outs:
–friendly checklout
–made donation to boys & girl’s club
–gave some change at the door to some «nurse» at front door.

We haven’t shopped at this market in years. Last week, I found myself in need of a birthday cake with less than 24 hours to have one made. I knew that Safeway requires more time, and quite frankly, the last cake I got at Safeway looked like a 3^rd grader did the icing.
Lucky’s was able to make my custom and it was tasty, that I ordered another cake for a baby shower,
Both cakes were ready at the pick up time, both were beautiful and tasty.
And the rest of the market is clean, bright and easy to shop. Unlike the overstuffed, dark, and crowed Safeway .
Only giving this market ⁴⁄₅ stars because the meat counter could use more beef/​chicken items.

This is my market of choice when doing my shopping, the store is always very clean and the staff is friendly.

The store cleanliness & neatness continues to amaze me. Do not forget to ask about their gas discount program. Check out staff is very friendly and accommodating. Prices are good especially sales items.

This is a first for me: I have never reviewed a grocery store. But my wife and I were in Livermore for the day and needed to make a quick grocery run. This Portola Ave Lucky was the closest one.
Let me tell you. We walked into this Lucky and stopped dead in our tracks, speechless. We are intimately familiar with Lucky grocery stores, it’s our neighborhood supermarket. But this was like no Lucky we had seen before. This store is immense — easily twice the size of any Lucky we have shopped in, and makes the supposedly-​super Safeway near us a mere piker size-​wise.
We stumbled around the store, gawking at the widest of wide aisles, available selections, and more. Only visitors, we obviously can’t comment on prices, produce quality, etc. But know this Livermore Lucky shoppers: you are envied by visitors from elsewhere in the East Bay!

Some of the produce is quite a bit more expensive here than at Safeway. $ 1.19/lb for sweet potatoes at Safeway vs $ 1.69/lb here. But they do have quality, and a bit more of a selection on produce, than Safeway.
The meat department is very good. Lots of different cuts of everything.
The store is clean and organized. But why is it so bright in there? I’m blind for the first minute I’m in there while my eyes adjust.

Only grocery store I use in Livermore, not only because it is so close to my house but also because I’ve never had a bad experience here.
Parking is SO great, and they’re very good about collecting the shopping carts.
The staff is friendly and helpful and they always have a good amount of check stands open.
The store is also clean and easy to navigate. Not to mention they have a redbox which is awesome!

It’s a Lucky’s, exactly like you expect. Ok, it’s a little cleaner than you’re picturing right now.
They DO have Pepper Plant sauce, BUT they only have the Chipotle (marinade) style. Evolutionarily you typically find Original & Chunky Garlic, then Chipotle & Habanero. I’ve never seen just Chipotle all lonesome by itself before. There wasn’t even a place for Original. And in a horrible B movie plot twist, I was actually there looking for Original since I was COMPLETELY OUT, and was NOT amused by this anomaly. I’ve since chalked it up to all the radioactive testing in Livermore, and moved on.
Luckily I know of a handy list on Unilocal of Pepper Plant Sauce Sources and picked some up the next day. The man who wrote that list must be some sort of visionary superhero genius…
Pepper Plant Sauce: YES!
ONLY Chipotle!

I’m not a «regular» at Lucky since the «other» store is closer to my house, but I do come here when I am on my way to work and need food for a work party. The employees are always friendly and helpful.
They were my saviors in October when I needed a bunch of balloons blown up for our daughter’s birthday party. Apparently there was a helium shortage and the «other» store was out of helium. I called around and thankfully Lucky allowed me to bring in my own balloons and inflated them for me. I did buy some of their balloons as well, so I was still supporting the store. But the floral lady was awesome and helped me out tremendously. I made two trips to the store that day– I had forgotten more balloons at home and went back to get them inflated. They had no problems helping me out.
The store is in a nice shopping center on a fairly busy road, so I can only assume they get a lot of traffic. Plenty of parking.

When it comes to markets I guess it’s each to their own. This Lucky happens to be mine after I vowed to avoid Safeway as much as possible. As a sales shopper, I could never seem to get a good deal at Safeway. I would buy items from Safeway thinking i got a deal, only to find out that Target would have the same item at a lower cost on the norm. So I have re-​directed my attention to a further away Lucky and have so far been pleased.
Like others have said, their produce is a hit or miss. Sometimes old stuff are left out for a while like the avocados. Their staff in the produce has always greeted me and asked if I needed help. The meat department folk are the same. The meats can go pretty cheap if on sale. There have been times they were much cheaper than 99 Ranch.
So for me, this store has been my preference. I have a feeling I would be a Nob Hill shopper if it was closer to me though.

So apparently I was asleep at the wheel when California passed a law banning sales of alcohol at self-​checkout machines. Even if it’s only a feel good measure, it seems reasonable enough. Although I doubt this is how teens are getting their booze. But anyway…
This review isn’t about the law since it affects all stores equally. Although I’m not sure how Fresh & Easy gets by. Come to think of it, I’m almost certain I’ve self-​checked out booze at Safeway since Jan 1^st. This review is based on the fact that Lucky’s usually only has one register open. Maybe two if it’s busy. Since pretty much the only thing I buy from here is cheap hooch, Lucky is dead to me. Especially after my last trip.
So me not knowing the new law spots some Negro Modelo and a bottle of Zin on sale. Cool! I grab it and head for the self-​checkout aisle. Two employees chitchatting away don’t say anything as I attempt to scan it. The usual message pops up about «age restricted item». Normally they come over, check your ID and enter their super secret code. I wait. And wait. And wait… Finally one of them pops their lil’ snake head up like he just heard some Indian flute music. He says something about the new law «blah blah blah’. Umm… ok, but why don’t you post a sign? And why does the machine still say to check my ID?
I then proceed to the less busier of the two lines when a chick comes up behind me and says «This register is closing. You’ll need to move to the next». I shoulda just said F-​it at this point and head to Safeway. I was already there so I stood in line thinking about what I would say on Unilocal.Never again Lucky’s. Never again.

Now that I’m totally done with Safeway, hellooooo Lucky. (At least, when I don’t get groceries at Target.)
The store is bright, clean, and surprisingly empty nearly every time I’m there.
My only real beef is with their rewards card thingy program; I just sort of want to scan the card (Safeway spoiled me in that regard, I guess), and I had a devil of a time using it at the self-​checkout lane. Fixed the problem, however: now I just make a clerk do all the dirty work, and I stand there and watch them do the work I’d have to do myself at self-​check).

The only reason I ever go to Lucky’s is if I’m on Livermore Ave on my way home.
If you want a rotisserie chicken just keep on driving over to to Costco or Safeway. Just something not right. Why does the meat department always smell, well, like spoiled meat?
I am one of those people that shops the outside aisle. So if I have to skip the meat deparment, which has the deli right next to it, that only leaves the produce.
I am happy to say the produce is fresh here and they have many options to choose from. They also have those fantastic self checkout register cuz sometimes you don’t want to make small talk. Oh yeah don’t forget the Redbox machine by the entrance.