Aloft BWI Baltimore Washington International Airport

Aloft at BWI is a very nice hotel. I was greeted by the front desk receptionist who thanked me for staying at their hotel. Upon entering the room I smelled the clean and fresh smell of bleach. I saw that the room was very clean and well maintained. I enjoyed the BLISS soap products (body wash, shampoo, and bar soap) that were inside of the room.
This hotel is very trendy and hosts a young clientele. The hotel hosted a painting party inside of their WXYZ lounge which was entertaining and fun!

I would like to preface this by saying I have never written another online review, but my experience here was so disappointing that I felt I had too.
Started off great. My flight arrived around 12:10am. The hotel shuttle arrived in less than 10 minutes. I told the front desk staff that I had a wonderful experience after randomly choosing Aloft in Nashville, and now I wanted to try Aloft all over the country. I may have jinxed my stay.
Arrived in my hotel room which looked a little dark and underwhelming compared to Nashville but appropriately nice for an $ 84 room (lower-​price range for BWI). I noticed that the pillowcases were more wrinkly than I had ever noticed before in a hotel so I took a closer look. I found a medium-​length brown hair and faint makeup stain (?). I removed two of the pillows that seemed dirty and went to get towels to cover up the remaining pillows and portion of the bed I planned to sleep on. At this point, it was past 1am and I didn’t want to bother calling downstairs or switching rooms.
When I unfolded the towels onto the bed, I found a 2-​inch curly, coarse black hair embedded in fibers of the towel as well as several other faint stains (??). EW. ew ew ew. ²⁄₃ towels had stains on them. I HAVE NEVER HAVE ANY COMPLAINTS ABOUT TOWELS OR BEDDING AT ANY HOTEL. Usually towels are bleached white; these were clearly not. I called downstairs to tell the hotel about the hair and stains. Front desk staff member was helpful and apologetic; he immediately brought me fresh towels. ¹⁄₃ of these towels had stains on them, leading me to believe that perhaps the towels were cleaned but there is a problem with the laundry service. Anyway, by this time it was so late that I just went to sleep for a 6am wake-​up call and interview.
I checked out at 7:15am and told the front desk about my experience with the linens. They were nice and apologetic. I mentioned that even the «fresh» towels had stains so they should investigate their laundry service. At this point, I was in a rush and not planning to write a review over what might be a one-​time mishap. Otherwise I would have taken pictures of all this nonsense. Anyway, as I was waiting for my über, the front desk staff apologized again and added 500 points to my Starwood account. Nice. I was over it.
After I got in my cab and started driving to my interview, I realized I had left my black portfolio either at the front desk while checking out OR on the desk in my hotel room where I placed it the night before. I double-​checked the cab and it was nowhere. I immediately called the hotel; front desk transferred me to Lost and Found, and I left a detailed message with my phone number at about 7:50am.
By 3:30pm after my interview I received no reply, so I decided to stop by the hotel on the way back to the airport to inquire in person. Front desk was unaware of report. Called housekeeping. No one seemed informed. No record of lost portfolio in housekeeping log. No help. I called my über driver JUST in case I somehow overlooked the portfolio the first time, but he couldn’t find anything in his car. The portfolio had to be at the hotel or the car. I checked the car myself. SO THE PORTFOLIO HAS TO BE AT THE HOTEL. Guess what, I’m at the BWI airport with no portfolio.
Worst 7 hour stay at a hotel, ever. Please spare yourself.
Front desk staff and shuttle service were great though.

Aloft BWI = Hotels from Hell.
Not sure where to even start. It’s a huge shame that the Aloft is tied into the Starwood Hotels & Resorts network. The easiest way to describe this hotel is a hybrid of a Hard Rock Hotel and a Motel 6 (no joke), I might even dare to say that Motel 6 is nicer. One night will set you back a little over $ 100 on any given night. For that, you should expect a decent and clean room.
This hotel is all about simplicity, modern and being chic but instead it just looks like a Motel 6 with how unsanitary and dirty it is. This is a run down of my experience being at the Aloft BWI.
I checked into the Aloft at BWI, the front desk was incredibly understaffed. There was phones ringing, guests checking-​in and guests purchasing food with one person staffed at the front desk. With all the chaos I was able to check into my room. Before I arrived at my room I noticed a horrendous mold smell in the hallway. Once I opened my door my room reeked of mold, literally hotel from hell. I called front desk promptly and they told me that it was normal due to the heater. I can reassure you this is not normal. I asked for someone to check it out and I left the premises to get food. When I arrived back, nothing was done. I called again, waited an hour and still nobody. On the third call the manager finally came to my room. There was visible mold growing in the AC unit and was covered in a thick layer of dust. Unfortunately breathing in this mold for an hour also made me sick. This room also has a ton of stains from pets on the carpet. DO NOT stay in Room 334.
The manager immediately switched my room to Room 412. In this room, the window was completely shattered, the AC unit didn’t work and the room had various other issues. If a guests goes from room A to B, shouldn’t you make sure everything in room B works?
Just save yourself the hassle, book elsewhere, run, don’t walk.

We stayed here 3 years ago & couldn’t wait to come back again. Unfortunately, a lot has changed in 3 years. The hotel definitely isn’t what it used to be. It just looks and feels like it went downhill. We went up to our room & the halls reaked of weed. Won’t be staying again. I gave 2 stars b/​c the guys @ the front desk were very nice.

Booked this place off Priceline and they charged me again. I had to call about 4x to actually have someone finally get it refunded. 2 out of the 4 times someone said they refunded it. Then the last time I called, the manager said it was never refunded and she went ahead and did it and sent a bill. Ridiculous. The guy who checked me in I don’t even think he was a front desk agent, saw him painting doors.

I stayed at this hotel on thanksgiving eve, and the woman at the front desk flat out lied. First and foremost, she was rude and lacked manners. Second, I requested a rate that I had seen online and she deliberately charged me $ 40 more and did not provide a receipt. I had no clue how much I paid until my credit card statement was update a few days later. I plan to call the hotel and initiate a complaint. Being an SPG member, I do not expect this kind of treatment at their affiliated hotels.

The ONLY reason I am not giving this hotel more stars is because of the service at the BAR, the server at the bar was not knowledgeable of ANY mixed drinks. The drinks were watered down and nasty. Thank goodness the drinks were comp’d or i would have been upset.
Now back to the hotel review,
1. Check in – check in was fairly easy. I called ahead of time to let them know that I would be checkin in rather late and they accommodated accordingly. Brandy was the person that checked us in and I have nothing but great things to say about her. She was very professional, polite, and knowledgeable about not only her job but the area in general.
2. The room — the room was quite nice. it wasnt ran down, everything worked properly, and the shower extras was a plus (shampoo and soap dispenser in the shower). Oh wait, I did have an issue with my refrigerator but it wasnt that deep enough to call down to the front desk and complain. The bed was hard, and when i say HARD i mean H-​A-​R-​D. My back was hurting the second night staying there.
3. Amenities — wifi was free, and there was enough cable channels to keep a person occupied for the duration of their stay. I didnt try the pool out but it looked clean. The only thing i really had a problem with was there was NO ice dispensers on each floor like a regular chain hotel has. You literally have to go to the front desk to get prepackaged bags of ice.
4. Check out — very fast, no hassle.
Overall I would recommend this hotel for someone looking for a nice place to stay at a reasonable price. The inner harbor is about 10 – 15 minutes away so if you dont mind that then stay here at the ALOFT.
Honestly, this hotel is the reason why i am staying a STARWOOD REWARDS MEMBER because i had the worse experience with the Sheraton Suites in Philly and the ALOFT BWI redeemed the STARWOOD BRAND.
and I want to give another special shout out to BRANDY at the front desk, her customer service she provided was impeccable.

Stayed here in July of 2015.
Pros: Competitive Pricing, Modern Aesthetics, Close proximity to Arundel Mills Mall/​Casino, large area to congregate for drinks and games
Cons: Room reeked horribly, Lack of customer service, small pool, small gym
Visited this hotel in early July of 2015. I enjoyed the colorful/​modern aesthetic, the large rooms, and the abundance of parking. The hotel is very close to BWI and a 15 – 20 min drive into downtown Baltimore. This place gets two stars for attempting to be a trendy hotel and loses three stars for its poor customer service and negligible hotel maintenance. Like previous Unilocalers have stated the hotel is operating under some very disgusting conditions. Stains on the carpet, rusted/​crusted bathroom accessories, and dirty sheets were all a part of my lackadaisical experience at Aloft. When I phoned the front desk to ask for an air freshener to eliminate odors coming from my air conditioning system they cluelessly said they had none and offered no resolution to my smelly predicament. When I asked to switch rooms the onsite manager rudely said that there was nothing available.
Not much else has to be said. I’d suggest staying elsewhere or at least waiting for them to remove whatever is lying around dead in the hotel.

This is possibly the worst run hotel I’ve ever stayed at. I stayed here because they are «dog friendly», promoting dog beds, and treat bags, neither of which they had knowledge. Trying to give the impression of a «cool» loft atmosphere, they hire young, clueless front desk staff who would rather talk amongst themselves than to a guest. Receptionist refused to check me in without speaking to my husband, as his name was on the res, even though my credit card was used and presented. Had to disturb him at work to get «approval». They couldn’t find another mans 3 day reservation. Room carpet filthy, stained from a previous canine. mini fridge not cooling. There is a nice little workout room, but all the equipment faces AWAY from the TV. They have a very bored lifeguard on duty, although I never saw anyone in the pool area. Oh, major housekeeper drama, with a bitch-​slap fight in the hallway, resulting in a maid running through the lobby crying.
No, Thank you, I’ll stick to LaQuinta!

Awful horrible experience. Don’t waste your money. Rather stay in my car than this hotel. Loud, dirty, nothing works.

Disappointing for a Starwood hotel. Rooms need attention to damaged items– couch was ripped, toilet paper holder was broken. Not enough towels in room. Bed was fantastic though. Amenities left a lot to be desired.

Ugh! I SAID «UGH!!!»
When we checked in and went to our room, we were initially impressed with this cool-​looking, modern hotel. As we unpacked and started looking around we very quickly realized that this place is disgustingly run down. The saddest thing is that it looks much more run down than hotels that are much older, probably due to cheap materials and poor maintenance.
The very first thing we noticed was that the little settee had a really gross stain on it. It was not even a real stain but some sort of crust that would have come off with even a slight bit of attention and cleaner. Then we noticed that the floor and walls were filthy: there were stains on the discolored carpet and grime on the walls, the grout in the restroom was black and grey as if they had never been cleaned at all. When I went to take a shower I had a heck of a time turning it on because the handle was missing off of the tap so that I had to try to turn it with my hand on slick, wet metal. One of the reading lamps on the headboard did not work.
One scary and potentially hazardous thing happened when I went looking for an outlet on the side of the bed, I reached down, felt around the wall and ended up sticking my fingers into the space behind a protruding socket! The power outlet was hanging out of the wall and the cords coming from it were tangled up in some sort of electrical tape contraption. I would have been VERY mad if I had gotten electrocuted!
The management has decided to take advantage of their remoteness by stocking their little grub pantry with stupidly expensive, terrible food options. I went and gathered up a couple of sad looking, tiny sandwiches and almost walked up to the counter with them until I noticed that each one of these little turds was EIGHT DOLLARS! Luckily for any guest who checks in here, there are delivery options. Unfortunately, the literature in the room does not mention any of them, only take out. Thank goodness for Unilocal.
I’m so embarrassed for the W chain. They try so very hard to be trendy and classy and one crap hotel like this just brings the whole brand down. Would I ever stay at an Aloft hotel, or even a W ever again? HECK NO!!!

It’s okay. The rooms are clean but old. There’s a thunderstorm right now so wifi is cutoff which sucks because i had to send some files from laptop so I used my hotspot instead. The room was way too cold when j came in. The tile grouts need to be thoroughly cleaned. I ordered a wine at the bar, and my co-​worker and i gawked at the lipstick print on the wine glass the bartender had given me. Good thing I looked. Service is God so far. The shuttle will take you to nearby places. Took us to chilis for dinner and when we called, it picked us up fast.
I’ve been in worse hotels. So this place is at least clean with good customer service.

I am generally a fan of W Aloft hotels but this one falls short of expectations. Unreliable airport shuttle, lightly cleaned and smelly rooms, dirty carpet, indifferent staff. Frankly, I think this is just a poorly managed property.

Terrible experience! Would not clean our room. Motel attempted to be retro but that was a miss. Staff could care less. Stay some place else!

I enjoyed my stay and I’ll definitely be back. I asked for a late checkout the morning of and they accommodated me with no extra charge. The hotel shuttle to and from BWI was very timely I didn’t have to wait which is a huge perk. The room itself was nice despite the carpet stains (I’ve seen worse in my travels). I love the vibe of this hotel chain… for sure marketed towards the young/​hip traveling crowd and I’m okay with that. It’s as if IKEA made a hotel. I loved the lighting, décor, and music. The staff was very friendly and the toiletries are by Bliss (I get there stuff from Sephora). I’m a SPG gold member and now I prefer Aloft over the other hotels. ^.^
I’d also like to add that when I booked online there was a comment section for special request and I requested to be on the top floor not neat the elevator and my request was met! Very pleased about that!

I’ll write this review with just general points so as not to be so stuffy with info. I’m in a different city every two weeks so, this review will give you an idea of how much traveling I do.
1. Location: Pretty good location, no where near the highway or the airport. Don’t let what I just said fool you. It’s 10 – 15 minutes from the airport.
2. Parking: When I got there, there was ample parking available. I read review some where that the reviewer claimed there was no parking.
3. Customer Service: I decided to try to check in early… the front desk attendant was polite and let me know that I would be able to. Again I read another review which stated there was no customer service. I hope people aren’t expecting the moon when all they paid for was the stars.
4. Cleanliness: I’m really picky when it comes to how clean a room is (I’m prior service Army so I know how clean a room can be). When I walked in I noticed the room was just cleaned right before I entered which was great. I was given a fresh room upon checking in. No complaints there.
5. Shower/​Bed/​Noise: I’m going to lump these three together. Shower was good. The door does need to be repaired in room (613). But again no complaints about the shower. Bed was comfortable as well. No noise all night.
Overall score: ⁵⁄₅ for this traveler! I love the Aloft Hotels. I have yet to have one complaint about them and I highly doubt I will. I’d like to wonder why people have to lie about their stay. No WifI? Did you bother to ask? No room information? What did you want to know about the room? Did you bother to ask? I guess these are things that everyday travelers ask. I hope my review helped you decide to stay at Aloft BWI. Cheers!

When I was booking this hotel online, it looked modern and welcoming with the ²⁴⁄₇ market in the lobby and welcome package for dogs that they advertise. I was really excited for my stay at Aloft — until I arrived. When I checked in at the front desk, they told me they would deliver the «dog package» items to my room (dog bed, toys, etc that they advertise). We check in at 5 pm on a Friday. It was never delivered Friday. I asked the front desk about the same thing on Saturday. I was told they would deliver it to my room while I was out for the day. I returned to my room and… still no dog package. I asked again that night and was told they were out of stock. What?!
Besides the dog package «issue», everything in the room was in terrible shape. The desk light bulb was dangling out of the socket, the remote control had electrical tape holding it together, there were stains all over the carpet, duck tape holding up wires on the table, and I don’t want to forget about the black hair left by the previous guest on the shower soap dispenser (see picture!).
Never will I ever stay at an Aloft hotel again. It is a modern looking hotel with terrible quality that doesn’t fulfill the items they advertise. The ONE ray of sunshine was an employee named Trinidad who tried hard to fix mistakes and was prompt in attempting to fix things.

A couple of months ago I had a meeting with a morning meeting with a client in the BWI area and decided to see if I could find a cheap room to stay overnight instead of make the drive up from Manassas in the morning. After passing by the scary options and working some magic on Priceline, I was able to score a room at Aloft for about $ 72 (including all taxes) for a Monday night.
Overall, I was happy with my stay. As others have noted, it’s nice to stay at a hotel that tries to have a theme and vibe, even if the elevator is just a bit too reminiscent of a chill out room at an old school rave. The hipster vibe permeates throughout the hotel, from the décor to the selections in amenities. For example, they really didn’t have any of the traditional «in room» entertainment options … but hipsters don’t rent in-​room movies anyway, right? The television was connected to a multimedia hub that you could connect an iPad or computer to and, with your free Wi-​Fi, you can stream your NetFlix or Amazon or whatever to the television. Like a civilized hipster would.
While the room was by no means perfect — the bathroom is a nice design but had some issues — the room has a very efficient design and it gets pitch black dark there at night for a comfy sleep.
There’s at least a dozen options for hotels in the BWI area, but for what I paid Aloft was definitely the best value for the night I stayed. Any lower of a rate would have been a Super 8/​Days Inn scenario, and I was spending so little time in my room that anything more expensive would have been overkill. Aloft … for this particular evening you were just what I need.

Okay so I kind of loved the look of this hotel but they fell short in so many other aspects.
First off when we got into our room one of the biggest lights in the room wasn’t working. At first we thought we couldn’t find the switch, then we figured out the light was burnt out. You would think the cleaning people would notice that and have it repaired before someone checked in — nope.
The check in process was so difficult. We had a «hot employee rate» which completely stumped the rookie checking us in. She couldn’t even issue us our key cards — completely incompetent.
Our room itself was hardly cleaned, Basically just made our bed and that was it. I had to call the front desk multiple times to request extra pillows. After we had maintenance fix the light we had to call at least 2 more times because it still wasn’t working and apparently wasn’t screwed on properly.
its a nice new hotel but they pretty much half ass everything from the looks of things.