Begums Salon

Too pricey and employees stare at you if you want something other than eyebrows done. switch employees sometime to finish whatever you need done. I am also not leaving a tip when there already pricey.

I’ve been going to this salon for ages to get my eyebrows threaded. Even when I try other places that provide eyebrow threading, I come running back to Begums.
However, I must say that I don’t usually do anything other than brows. I don’t really like the way I have gotten my hair cut. it’s never really the way I want it to be.
But besides that, I will always come to Begums for my brows!

First off, let me say that prior to this visit, I was a long time customer of Begum’s Salon (Lilburn location). I’ve typically had my eyebrows threaded there since they first opened. During my first visit, the threading technician did such a horrible job and I was so dissatisfied, that Minoo, the owner/​manager tried to salvage what was left of my eyebrows. I was so pleased with her appreciation of my business, that I continued to patronize her salon whenever possible. That said, this review is NOT about eyebrow threading – it’s about the henna application service I received.
While I’m not new to henna application on my hair, I’d never had this service performed at Begum’s. The day before I was to receive my service, I stopped by for a consultation, and spoke to Minoo, the salon owner/​manager. She looked at my hair and quoted me a price, which was more expensive than I normally pay. At any rate, I called Minoo back the next day to schedule my appointment and asked if she’d applied henna to African American hair before and she said «yes.» I asked her if she was going to be the one to apply it, and she replied «no,» but said she’d be there when I came in for my service. I also told her that after my henna was applied, I was going to leave it on overnight, and then come back the next morning to have it rinsed out. And, here’s where the proverbial wheel started to fall off the wagon: She had the nerve to ask me why I couldn’t rinse it out at home! WTH??? I explained I didn’t want the mess all over my bathroom/​shower. With all the money I was going to pay, me coming back into the salon to have it rinsed out should hardly have been an issue, right?
So, the next day I showed up for my service and Minoo was NOWHERE in sight. She didn’t so much as give me a freaking courtesy call to let me know she wouldn’t be there. Two stylists were there when I arrived for my service. I’ll call them stylists #1 and #2. I went to the back of the salon, where I saw stylist #1 mixing a vat full of henna that ended up being a gloppy, runny mess all over my head! But, just to confirm, I asked stylist #1 if Minoo was there, or at least coming back and she said «no.» I asked her if she was going to be the person to apply the henna to my hair, she answered «no» again and told me to have a seat in stylist #2’s chair. By the way, neither stylist EVER introduced herself, and were incredibly unfriendly. To be fair, I didn’t want to make snap judgments about the abilities of stylist #2 based on her personality. After all, I was there only for the henna service – no styling or anything else. Well, from this point on, I felt like a science experiment. Both stylists stood looking at my hair and slowly examining it as if my hair was diseased. My hair is thick, natural (no chemicals), and healthy. My hair was clean, dry, and conditioned, and I had slightly blow-​dried it. I immediately got the eerie feeling something was amiss with stylist #2. She started tugging hair to the point I had to stop her and explain that my hair is natural, and it cannot handle all of the tugging. After about five minutes of her awkwardly staring at my head and periodically touching it, she finally got started. It was then clear to me she had never applied henna to African American natural hair. I thought I’d «go out on a limb» and ask her if she’d ever applied it to African American hair before and she (unsurprisingly) said «yes,» BUT added that it was «well…umm…so much easier to apply on the other customer’s hair because it was straighter.» WTH? Really? Is it me, or is reasonable to assume that if you’re in the salon business, you’re familiar and comfortable with ALL hair types? And if not, let the customer know this up front! No need to try to make customers feel that you don’t want to be bothered or their hair isn’t the «right texture» for your preference. Anyway I had to explain to her that my hair was in its natural state with NO CHEMICALS, and likely, the other customer’s hair was RELAXED. At this point, I just wanted her to finish applying it so I could leave. I also told her I’d be back in the morning when the salon opened so she could rinse it out. She, (unsurprisingly) looked at me like I was crazy.
Okay, so I showed up the next morning to have the henna rinsed out. Right after I pulled into the parking lot, Minoo drove in behind me. We actually walked in at the same time. She said good morning, but nothing else. She NEVER even acknowledged or apologized that she wasn’t there when the stylist applied my henna. In any case, stylist #2, was at the front desk when I walked in. Please believe me when I say she was LESS THAN ENTHUSED to see me. She barely parted her lips to even say «good morning!!!» In the end, my hair color was satisfactory. The horrible, crappy, unprofessional service? Not so much. DON’T WASTE YOUR TIME WITH THIS SALON!