Comfort Heating & Air

I called Comfort after one of my heating units wasn’t working. I heard about them by reading another Unilocaler’s Review of the Day, and I didn’t want to use the other place that used to service my unit monthly.
Long story short, this summer when my security system was installed along with my remote themostat controller, they switched it over to the gas option… mine is electric. $ 89 later, I had heat and the answer. I thought it was a bit steep for such a simple diagnostic, but I guess it wasn’t Comfort’s fault that one didn’t know to check for such an easy thing. The good news is that they said that if something else goes wrong in the next 2 weeks, that they wouldn’t charge another service fee… how sweet.

I thought for certain we were making the right decision when choosing Comfort heating and air for our HVAC issues at my boyfriends home. Their 5 star reviews seen on Google and Unilocal served as reassurance that others had great experiences. Unfortunately that was not the case.
Don’t be fooled by their hours listed online (open 24 hours). We called late evening to schedule an appt (because there were no hours listed, said it was 24hrs/​day), and the technician that returned the call acted mildly annoyed that we had called only to schedule, not for an emergency call. Uhm. I’m Sorry? May I suggest listing normal business hours on your website but advertising that you can do emergency service after hours? Instead of leaving yourselves wide open to these type of calls.
So then when my boyfriend called to schedule for middle of the day Saturday (his only day off during the week), they charge emergency for that as well!!! How. Convenient. Considering the average American works 9−5/m-f. We are always in a state of «emergency» in the eyes of comfort heating and cooling and to the benefit of their checkbooks.
So instead of paying the emergency fee, we schedule the appt for Wednesday at noon. No range of time. Noon. With the discussion to the dispatch that my BF would be coming during his lunch. No problem.
I offered to come wait in the 90 degree home (this is my day off) instead of him leaving work. Again, appt is at noon.
12:30 rolls around. No one. 12:40, I call. Mildly annoyed not so much that they are late, but that no one bothered to say they would be so. I worked the installed sales office at Lowes for 6 years. I know how these things go. But it’s kinda an unsaid rule of good business that you call if you’re going to be late, right? Anyways, I get from the female on the phone: «Oh Jake has just finished his appt before you, and is on his way!» My annoyance is slightly squelched knowing there is someone en route. But not fully.
1:00…1:30…I’m still sitting here, alone, now HVAC technician in sight. Sweating. Watching «keeping up with the kardashians»…which was likely stoking the fire and adding to my annoyance. But I’ve digressed, back to the issue at hand.
I call again. This time Taylor answers and Taylor says «Jake has just finished with his appointment right before you, and is on his way!». Well. This is getting redundant. So, I inquire why I was told that very same thing an hour ago. «Uhhhm.» Stammering. Shuffling, being put on hold. «The technician has been notified to call you». Gee. Thanks.
Twenty five minutes later, Jake calls. I feel like a girlfriend waiting by the door for a boyfriend who has been our way too late. Where have YOU been?! I stop myself from saying that… but the words Jake spoke were enough to piss me off all over again.
«Uh this is Jake. I’ll be there in 30 – 45 minutes».
30 – 45 minutes? I’m sorry, so are you coming after you’ve finished your leisurely lunch today? It’s now 2:00 and an hour and a half ago I was told you were done with the job before me. So what exactly have you been doing in this time?
«Paperwork…»
Damn. I’m not sure what’s on those papers. But it must be extensive. Looks like it’s time comfort and heating stepped out of the Stone Age and started using these new fangled devices called computers.
Long story short, he arrived. I immediately cancelled. Sorry, Comfort. called several companies, and Bryant heating and cooling is on the way. And for $ 30 less than Comfort to diagnose my unit. To see how that went, please see my review under Bryant heating and air. (Sneak peek, it went well despite bad news).
Comfort heating and air, do you write your own reviews on Unilocal/​Google? Did you pay friends, employee family to do so?
I simply cannot fathom how you’ve gotten five star reviews. I give you, one. But that one star is simply because Unilocal evidently will not allow me to post my review with zero stars.

I was very impressed with the prompt and professional service I received. After a horrible experience with another company, I called Comfort hoping they could help me. My furnace was replaced within 48 hours from my initial contact. They didn’t try and make me feel pressured into anything or try and sell me stuff I didn’t need. They took care of my request and I now have heat in my house and it was at reasonable cost. Thanks again guys

READ BEFORE CALLING THEM FOR AIR CONDITIONING PROBLEMS!!!
I chose them based on all the 5 star reviews. I’ve got to admit, I’m not impressed. at all. I saw a one star on Google and that should’ve been a sign. I’m a handy person around the house so I know when services and prices don’t add up. Setting up an appointment was easy, which earned them a star. My downstairs and upstairs AC units went out, one was frozen due to compensating for the system that ran out of freon. I just paid an $ 89 dispatch fee (ok, not too bad), and then to refill the freon, it was $ 130 PER POUND. I then got «educated» on why the price was so high. I knew I was getting ripped off, but the 2 pounds of freon were already in the system. They’re supposed to come out tomorrow to follow up with the frozen unit that will have thawed, so they can load it up with freon, but I’m definitely canceling that appointment. I called Stewart Heating and Air and they charge $ 75 per pound and couldn’t believe it when I said I had just paid $ 130 per pound of freon. I’m taking my business there because they also are waiving the dispatch fee due to my troubles. This is what I get for blindly calling based on reviews and not doing my homework and calling around – but then again, I didn’t know what our AC problem was so I didn’t know what to ask for.
one star for making an appointment decently quickly
one star for a kind technician (although he sold me on some bull), and refilling one of our units with freon (albeit for twice as much $$ as competitors)
They’re lucky they’re getting two stars out of me.
–Very disappointed customer.

I called Comfort Heating and Air on a Sunday afternoon and they were one of the only companies that actually called me back. When they did call me back they walked me thru fixing the minor problem on my home Central Air unit without coming out and charging me a service fee. It turned out to be a very simple problem which they were correct about, but other companies could have given the same information, but either didn’t want to waste their time or wanted the $$ for the service call. Bravo, you will get my business!

Very friendly service and professional. I was afraid they would recommend I buy a new A/​C unit or something crazy. They were honest and quick. It was just a small problem fixed within 10 min.