Baskin-Robbins

We went in this afternoon to take advantage of their «1 Scoop for $ 1.31» Special, which I THINK they run on the last day of every month that ends in 31 days. The lobby appears to be pretty clean, and the seating area appears a little strange (only seats on one side across the entire area… Maybe to maximize standing room?)
The staff was very quick and courteous, and graciously offered to let us sample different flavors. I eventually settled on a scoop of Jamoca (coffee ice cream) and Emily opted for «Mama’s Making Cookies» which blends cookie dough, brown sugar, vanilla ice cream, and chocolate chips. We opted to sit outside since it was nice and sunny outside.
Overall, a decent experience.

I am a big fan of the franchise, the one in Beaumont has plenty of seats and great service. This Tates Creek location was not clean, has poor seating and bad, RUDE service. The gentleman assisting us found it more important to clean his blender than take our order. Then he chose to only acknowledge the man with whom I was visiting and ignore me altogether. Will NOT be returning.

Graeters street was blocked, so we stopped at Baskin-​Robbins. I realized I’d never been there before. While I will always choose gelato over ice cream, it isn’t as commonplace or readily available. I had a cup of pralines and cream, which was very good. My boyfriend did have to repeat his sundae order three times. Obviously, the server wasn’t focusing. The interior needs an upgrade. We sat outside to avoid the line of people waiting for service.

Stopped in and got a milk shake the other day. It was great and the young man behind the counter making it was very nice to everyone. He was busy waiting in a line of people, he was patient and nice to each and everyone.

As a fan of local businesses, I must explain that customer service from this place is top notch and other businesses should take note. It’s no wonder that this location, in a strip mall, surrounded by several Bluegrass Hospitality Group Restaurants, has been here and in business since I can remember.
I walked in and joked that I wanted a sample of each ice cream that they had, and without hesitation the dude who wins customer server of the year said something like «which one do you want to start with?»
I did end up sampling two. The mint chocolate didn’t taste like toothpaste like the last place I tried it. I kid you not, I seriously think that the other place used toothpaste to make their mint ice cream.
I decided on one scoop of the pecans and praline, like the candy flavor that I learned to love in New Orleans… way before I came to hate NOLA. I don’t recommend that you make a trip to NOLA, but I you find yourself there, you must check out the praline candy at one of the candy stores. Until then, just try the pecans and praline flavored ice cream here.

The ice cream was awesome but there were empty boxes sitting everywhere by the tables for the customers to sit. Just disappointed by the overall look of the store.

Their ice cream cakes are great. Not the place to stop by for water or bathrooms, though.