Kohl’s

I love kohls this store does not do kohls justice. The issue is space. I think either the layout isn’t right OR this building is just too small compared to other kohls. No matter what time /​season you go in this kohls it seems busy and messy. I finally realized it’s due to the stores layout everything is so crammed together. If you don’t have patience and don’t like scrolling through clothes racks you will become irritated in this store.
However I have never experienced a negative customer service experience at this store. The staff has always been polite and helpful. Even when visiting the customer service desk or having to speak with a manager to use expired kohls cash lol they are always helpful.

This store had a lot of great selections for clothes! Very clean & well organized. Lots of clothes on clearance & clearly marked & separated into each sizes. Love the fact that the store is open till 10pm during the week & 11pm on the weekend. Also found the dressing room free of unwanted clothes & a rack right outside to put the clothes that didn’t fit. Store is well lite along with their parking lot.

I only go to Kohl’s if I absolutely have to. For starters, it’s always cold there and the music is way too loud. Not to seem like an old lady, but it makes it unpleasant to shop there. The store is ALWAYS a huge mess — the clothing racks and the dressing rooms. There never seem to be any sales associates working… Where are they? My personal pet peeve is Kohl’s Cash and how it screws up any returns you may have if you’ve used it to pay. When I get it, I immediately rip it up and toss it in the trash on the way to my car. Can’t complain about the prices though.

Went in a week after x-​mas. There was not enough shopping carts and the lines at the registers were long and slow moving, not really too much of a problem except my wife is temporarily handicapped.
When we reached the end of our line the cashier announced that she was closing and would not take any more customers. We moved to another line and were promptly told the same thing. After I loudly asked if the store actually allowed customers to pay for their items the second cashier agreed to take us, but no one behind us. Simultaneously, the original cashier began taking more customers despite telling us she was closed. When confronted by my wife asking why she turned us away but took others behind us and if we should report her to management for being discriminatory towards the handicapped she became very apologetic but could not give a concrete answer to why, only that «customers keep coming,» ya that’s how successful retail works sweetheart.
Meanwhile cashier 2 was very aggressive towards us, including not letting us use a coupon that was still valid but claiming it was expired despite that not being the case and slamming my store credit card down on the scanner so hard it cracked. I sarcastically told her I felt sorry for her having to be the first person to work extra on her shift in the history of forever. I can’t say it was appreciated. She also was forced to take more customers after us. For the record we spend $ 300 their that day.