Firestone Complete Auto Care

A few years ago I’d have gone 4 but lately things have changed.
I first started going to Firestone because, like most mechanics I find, they had the best price for a job I was looking for. I took my vehicles there for most things and had been pretty happy all in all. Good price, service, etc.
But in the last year or so, the quotes are getting higher, and suspicious. For example…
A year and a half ago I got a very high quote for front end axle work from Firestone, so I took it elsewhere. A few months later I went to Firestone to get an oil change and they said I needed front end axle work. I said, «I just got it done a few months ago.» I took it back to that place and they said there were just a few loose bolts and had serious questions about this Firestone.
Less than a year ago I got new tires from somewhere else. New 90K tires. A few months after I got the tires I got the wheels aligned at Firestone. The guy was really pushing for the lifetime alignment, but I declined. Then he said, we can fix it but it might still pull to one side because of your tire tread. I said, «The tires are pretty much new.» He insisted that the tread will still cause it to pull. Maybe I’m ignorant, but I can’t see how new tires can pull one direction over another. The alignment was never quite right but I didn’t bother taking it back there.
Finally, I just took the vehicle in for another oil change and they suggested new tires, saying my tread was getting low. Come on, man. The tires are 90K tires and are only a year old (10K miles on them).
I just don’t kow… I just don’t know. I don’t feel like I can trust the place anymore. But you can usually find a good deal on tires there.

Worst place ever! Car broke down, brought it in because it was closest. They put in a battery and less than a mile later the engine blew! And I spent $ 60 to have the pleasure of towing my car for scrap, and buying another vehicle. Just don’t go to any Firestone, choose anywhere else! O’Riley could have checked my battery for free, and so would Advanced Auto that is 50 feet away from this place. I guess that’s what the labor I paid $ 60 was for? Too bad I couldn’t have just been robbed and beaten, at least I’d still have my car. As for mechanical issues, keep looking. Nothing good will happen here. I also just finished the survey that was on my receipt, it asked «do I want a chance to win $ 500 in services at Firestone». I don’t think I’ve ever said No as honestly as that before. I really would have no use for that in any way. I mean I’d like to keep my current car, and I don’t hate any of my friends enough to give them a store credit with these idiots. Best of luck to you though, cheers

Several trips here over a four year period and have never had an issue with their customer service or quality. My most recent trip here centered on one of my tires (a Sears installation) leaking air. Scheduling was a breeze and I only had to wait a few minutes for them to diagnose the problem. The actual issue was a non-​issue and they didn’t even charge me to look over my initial complaint.
Tires are expensive anywhere you go. It’s ridiculous to hear people complain about prices. Firestone backs up their tires with lifetime road hazard too. I hit a nasty pothole a few years ago and they replaced the tire for free (the bent wheel was a different issue that they solved with an «in-​house» welder who only charged 150 bucks.)
Whether you need tires, a battery, or just a once-​over of your car, Firestone doesn’t disappoint.

Was headed down to school for training when a rear brake line burst. Luckily I made it to my hotel right next to this place. Figured I would give them a shot, unfortunately for my vehicle was held hostage to their super inflated out of towner tax. The first estimate to have the brake line fixed was for 980 $ 3 ft of line. I declined that offer knowing how outrageously over priced it was and offered to pick it up. I could have done the same work for less than 100 $ parts and buying tools. I told them I only had a budget of 650 $ they that was my mistake. The doctored invoice of parts labor and shop materials should explain the rest. Long story short they did not repair the rear drums only the brake lines leading to them. I took it to a local shop after i got back home and they told me the work they did should have only cost around 300 with the rear drums fixed. I highly recommend taking your vehicle to a different shop these asshats love extorting out of towners.