Jane’s Canines

My doggies are always so tired after a day at Jane’s Canines! We love them! Staff are nice and great with the dogs.

Do Not Take Your Pet Here. Unprofessional, overpriced and incompetent. Worst grooming experience I’ve ever had.

This place looks like they have it pulled together but they definitely don’t. I should’ve read the GOOGLE reviews before taking my dog here — they make a lot of sense.
I went there to scope the place out a week before we decided to leave our dog there and it looked decent. Small and large dogs are separated and they share kennels with each other which I thought was nice so the dogs can interact with one other ensuring stimulation throughout the day. I also liked the fact that they walk the dogs in addition to play time. But that’s not enough for me to take my dog back here. Not to mention the prices are insanely high for a service so poor.
We decided to drop our dog off for the weekend. Drop off on Friday pickup on Sunday. The lady at the desk said we could either pick up at 8am or 2pm. We told her 2pm. She failed to give us some imperative info that we needed. Such as the emergency phone number to contact if we needed to pick him up earlier than scheduled or that they were closed early on Saturday and closed on Sundays. And when you call their main line it says they are open on Saturdays until 6:30pm when in fact we went to pick up our dog a day earlier at 2:30 and no one was there. The lights were off and the door was locked. Seemed closed to us. We left several messages on that main line that no one answered. We later were told by the owner that they don’t check those messages — hmmmm why the hell not? Why not at least leave a number we can reach? We also don’t know where they put the dogs when there’s no one there. Apparently, (we were told by the owner) someone comes to check on them a few times a day. WHAT??! So dogs are left unattended??? That’s absurd to me. What if a dog had an emergency or got sick? They wouldn’t know until hours later? We basically ended up picking up our dog on Monday (a day later than planned) and the owner was so rude. She kept giving us excuses and when my husband refused to pay for the extra day she said «Well ok we don’t normally do that but we’ll let this one go.» Let this one go? As if it was our fault your staff is not well trained enough to give us all the info when we dropped our dog off? *Shaking my head*