Sydney’s Pet Spa

3 dogs which love the Daycare! 150 lb German;40 lb German; and a small fat one. Each morning they run for the door –can’t wait to go play! Pick them up in the evening and they fall asleep in the car from too much fun! Staff is AWESOME! Prices are great-​excellent value!

We had used Sydneys before for grooming and found it good. Had to leave the cat and dog there for six days. Dog is elderly but she mostly sleeps. Cat is a young 2 years old but very needy of attention. We left our vet’s name and number and Sydney’s Pet Spa said «Oh no problem. We work with them.» Came back six days later and the dog was ok but the cat was in a cage without food or water and lying in the litter box, lethargic. Turned out we had to take him to urgent care immediately and thence to the animal hospital where he was put into ICU care as his bladder was ready to burst. There was blood coming from his urethra. He survived but barely. We did not get a «sorry» or a refund. No more Sydneys Pet Spa!!!

Hi there, first off I need to say I am not one to write reviews. That being said, I was so blown away by this business that I felt a responsibility to share my experience with other pet owners to hopefully prevent them from making the same mistake I did in trusting these people with my pets. My wife & I have 2 dogs that are family. We rarely leave them when we travel, but the times we needed to over the past couple years we trusted Sydney’s to take good care of them. Sydney’s came well recommended by our friends who told us the staff was friendly & seemed knowledgeable in the business. On a side note, after our experiences & a negative one of their own our friends are no longer customers here either.
So, first trip we left our dogs for a short weekend. Upon returning we were given them back in shocking condition. Both wreaking of urine & extemely anxious to leave with us. They didn’t eat for a couple days & had several bouts of diarrhea & vomiting. We took them to our vet & both had to be put on medication to recover. The vet suggested it may have been caused by the stress of staying in a new boarding environment, so we accepted that possibility & kept an open mind regarding using Sydney’s for another upcoming trip.
Second trip was a week long. The issues that came up this time were that the dogs were again returned wreaking of urine. They both were ill, again. We questioned how they did during their stay & were told the dogs did well but had gotten sick several times. I asked why we were not contacted & the girl said it was because they knew how to handle it & it is normal for dogs to get sick during boarding. It was then I noticed how much food was being returned to us, roughly 3 times what should have been left for 2 dogs over an 8 day period. I asked why so much food was left over & she said they didn’t eat well while they were there so they gave them the house food. One of my dogs has food allergies which requires the specific diet I had supplied for them. At this point I am furious & have to walk away. Again we make a trip to our vet & spend the next week with the dogs on medication to get them back on track.
After 2 HORRIBLE experiences we don’t return for a while but did use Sydney’s for daycare when we were in a bind. Honestly at this point I feel quite ridiculous for ever returning & having to continue on with this review. We dropped the dogs around 8:00 & I made sure to ask the schedule for the day since this was our first just daycare visit. I was told the dogs were going in a kennel for a bit but would be out to play soon when the rest of the dogs had arrived. Now when we picked up at the end of the day is when our feelings on this business were really solidified. Our dogs were once again given to us smelling of urine, their paws & legs were even greasy. One had a hole through his ear plus a puncture at the base of the ear, which we unfortunately didn’t realize until we had returned home. The next day was another vet visit to get the wounds cleaned up & antibiotics. I gave a call to Sydney’s, which took multiple tries to get through to someone. I asked if my dogs had been any trouble & was told that no they were perfect & had a blast playing all day. I then told the girl about the wounds & she argued with me that they had even occurred while he was at daycare. I asked them to review video & she informed me they have no recording cameras in their facility & it wasn’t possible for my dog to have been injured in their care.
My wife & I begin looking at other facilities for future needs. We went to tour Sydney’s so we’d know what to look for as red flags in other businesses. Boy do I wish we had just done this in the first place! It’s dark, disgusting, & very smelly. Everywhere wreaks of urine. The place looks very cheap & the dogs are kept in SMALL kennels with bars. The potty yard is concrete & the dogs are not watched at all. All the dogs are up too, which contradicts the schedule they had given me for daycare hours. Never take your dogs here. I’ll never get over the guilt of subjecting my dogs to this place.

Our dog Mandy simply LOVES doggie daycare at Sydney’s. With a few exceptions (ex. holidays, spring break, etc.), daycare is ½ PRICE twice per week. Even though the standard rates are fairly priced, who can ignore a great deal? When we arrive, we’re always greeted with smiles and a warm reception. Mandy is always called by her first name. Occasionally we’ll see an action photo posted during the day on Sydney’s Facebook page. When it’s time for pick-​up, Mandy always greets us with bounding enthusiasm, suggesting she’s had another great visit. Then 30 – 45 minutes after returning home … NAP TIME — all worn out! We (Mandy included), love doggie daycare at Sydney’s. Thanks for keeping her safe and treating us like family.

Look, I’m not here to throw darts but just report what I saw. My wife and I stopped by for an unannounced tour of this place Saturday.
Yikes… The entrance and reception area was filthy, I mean hair piled up along the walls, urine smell and the floor looked like it hadn’t been cleaned.
We quickly didn’t like how accessible some of the luxury suites were to anyone. They are pretty much at the main entrance without a gate between them and the front door. If they get out of their suite, free access to the front door.
We witnessed no less than 3 kennels that dogs were walking around in their own urine and feces. Our question was this– if they are taking the dogs out 4 – 5 times a day, it seems unusual they would be going in their own kennel. The rooms smelled terrible and the floors were disgusting.
The young lady at the desk informed us the brochures did not have the right prices and she was «pretty sure» our dog would be $ 29 a night.
We got in the car, looked at each other and agreed we would never step foot in there again. We were both surprised that a place in this location could get by with such unsanitary conditions. Our only plausible solution was their location … convenient to most.
In its current condition, there is no way we would leave our dog there.

Sadly enough, I have to update my review. Three stars only because I want to give Erin the benefit of the doubt, but in my heart…
Having fallen in love with SPS and receiving the ROTD for my review, I am disappointed that things have changed in short order. Whereas our dog would come home exhausted yet happy, the last few times she has come home full of energy, and unhappy. I believe that there has been staff turnover (maybe more than I realize) that could make that difference. But it’s happened too many times that I just have a hard time trusting I’m getting what I pay for. Without doggy cams, or any other way to tell if my dog is getting exercised, play time, outside time, all of which I am paying extra for, I have a hard time now taking my dog there. I am sure we aren’t getting the baths, the nail clippings, the marrow bones, that we pay for (they always conveniently ‘forget’ to give us the bone unless we specifically ask for it upon leaving… and sometimes a different person picks up the dog; and they TELL me they clipped her nails, but they look just as long to me; should I have to take a pic of before and after???)…
I’m leaving it at 3 stars right now, because I haven’t completely written them off 100%, but we may not be returning. I thought maybe it was just me, but having read other reviews with the same concerns, I know it isn’t. :(:(:(

I would consider myself a doggy daycare pro. I know what I like for my dog and what I don’t like based on what I have experienced with various businesses. I decided to give this place a try after reading the reviews, despite the fact that they weren’t the best. I dropped my dog off in the AM for daycare and picked her up in the evening. The first thing I noticed was that my dog REEKED of urine. It was insane! I have used many daycare places and this is the first ever that I have had this experience. In addition, my dog came back full of energy. It makes me wonder exactly how much play time she had vs. crate time. I will not be returning back to Sydney’s, as I don’t think paying for someone to crate my dog when I pay for daycare is the best use of my money or time. Extremely disappointed!

I had 3 experiences with Sydney’s. First time, great. Second time, ok (he didn’t get the bath I had requested, but whatever). But what got me, was my dog’s third stay. He was an elderly dog, my friend of 16 years. After being there for a few days, one morning, he was found unresponsive, and covered in his own urine and feces. They took him to an emergency vet, where he passed away just a couple of hours later.
I never heard a word from them. No expression of concern, no apology (I do not blame them for his death, but he was in their care), no explanation, no sympathy card, no asking what to do with his things, nothing.
The only kind thing they did was to not charge me for his stay… or so I thought. They unexpectedly hit my debit card that was on file almost two weeks after his stay. I sent a private e-​mail to them expressing my concern over the way the situation was handled, and they did not even have the decency to respond.
I will never be back, nor will I ever recommend them to anyone.

So I’ve been using Sydney’s Pet spa since I’ve adopted my puppy, but this last experience I’ve had makes me rethink using them again.
I’ve boarded my pup previously for 3 or 4 days before, and brought him home with no problem. However when I picked up my pup Monday from a 4 day stay… we encountered a number of issues. The most obvious one — he came home smelling like urine, which I’ve not had to deal with previously with this kennel. The more glaring one, was that my pup (for the first time since I’ve used Sydney’s by the way) came home desperate for food and water. In fact, he actually started crying when I was getting ready to feed him, he was that hungry. We’ve never had this problem before with Sydney, so I was already concerned.
Most importantly however, was that he came home and ended up with some severe separation anxiety the last few days. He cries very hard whenever I have to leave to work. He’s never shown any adverse reaction to being kenneled, and never displayed this degree of anxiety when I leave for work in the mornings. When he was first boarded he was 3 months old, and was left for the same number of days — No Problems when I got home!
I’m not sure I’ll be returning. I had a better experience with the PetsHotel at the Merriam PetSmart over the Thanksgiving holiday.
Overall, sadly disappointed with this experience.

Just picked up the dogs yesterday from a stay. They have raised their rates almost 20% and they told me that there is also going to be an even higher rate for holidays. I do not believe in companies charging a higher rate for holidays and I will no longer be bringing my dogs here.
For ONE NIGHT of boarding, a little bit more than 24 hours, with a nail trim for each dog was about $ 91. This is ridiculous to me, especially since they are sharing a kennel. I will now be going to Pete&Mac’s in Lenexa– they offer a 5×6′ enclosure for the dogs to share for $ 42/​night after coupon ($ 52.50 before) and they don’t charge extra for holidays.

Funny I don’t see my original review about what a horrible experience I had with this place when they injured my dog… I won’t re-​cap but want to add that a new friend of mine recently shared that her dog died while being boarded at Sydney’s because of their negligence and never heard so much as a simple apology… wow

A+
This is the best pet spa in the entire metro, hands down.
Affordable, clean with ownership on site. You know your pet will be treated with the respect that it deserves at this joint.
Don’t hesitate to trust your furry loved ones with Sidney’s Pet Spa.

BEST of the BEST is all I can say about this place. I was hesitant to take my dog to any boarding place or daycare. I went and toured every doggie boarding place in the greater KC area and this one by far exceeded all expectations.
They have doggie suites to meet every size of dog and they think of everything from dog beds in the suites, to play time, to extra walks to special bones. I have taken my dog there on a regualr basis for over a year now. He goes there on weekly basis for daycare and when I am away on business and/​or vacation. Its the only place I can take him without worring the entrie time about him. He is spoiled rotten at home and I would not take him anyplace that doesn’t papmer him just like I do at home.
He is always happy to see me when I pick him up but you can tell he has had a great time while I was away. The staff is always professional, friendly and knowadgeble. I also buy these frozen bones from them and take them him for treats. They keep him busy and he loves them.
I could go on an on about this place but you will see for yourself… it is truely the BEST Pet Spa in the whole greater KC area!

We boarded our two dogs here for a an overnight stay at the recommendation of another customer. We picked up our dogs Sunday afternoon and they had neither been walked nor pottied. They were both COVERED in urine and had to be bathed before our 10 hour car ride home. Do not use this establishment, and especially do not pay extra for playtime or walks! We board our pets often as frequent travelers and have never had a problem. It was pretty ridiculous