Dale Willey Automotive

With advanced notice got me in for an oil change and tire rotation. Everyone was friendly that I talked too. Identified a problem to keep an eye on. Will be back.

We bought a car from them, the day we bought it, it was cold and rainy, when a warm day came, less than a week later we find out the air conditioning it’s not working, we live in FT Riley, but we make the drive again for their service department to take a look, they said they can’t fix it, but since the cat it’s still under warranty to take it to an authorized dealer.
We take the car to the dealer, it turns out, that something had chewed the cables for the air conditioner, something that it’s not covered under the warranty, yet we still had to pay for the diagnosis, it will take over $ 300.00 to fix, we send an email to Dale Willie again, to explain the situation and never heard back from them, so now we have a car that we have yet to make a payment on, and we already have to spend money to have it fix, by the cat the vehicle is about 2 years old, less than 35 thousand miles when we got it.

I only go to this Chevy dealer as a last resort.

Horrible experience with service department. Don’t waste your time going to these guys.

This referencing their service department. Took my car there to have them check out and diagnose some rear suspension problems. Got a call back later that day, saying that they had discovered the problem: a broken right rear sensor and busted rear suspension air bags. When pressed further, Department manager admitted that the bags busted when they put the vehicle up on the lift (which of course wasn’t their fault). When pressed further, service manager admitted that they did have access to a different lift that wouldn’t have put undue pressure on air-​ride system (but they didn’t think to do that, so it wasn’t their fault either). Lo and behold, they of course for a substantial fee could fix what they broke! Thanks guys, won’t be bringing my car here again.

I bought a used Infiniti G35 at Dale Willey 7 months ago. Pat was the salesman I worked with. It was an over-​all great experience. Pat was very courteous and understanding of what I was looking for and needing. There was the usual back and forth while negotiating price but in the end he was able to meet the things I would need to purchase.
The outstanding thing is that he (Pat) has contacted me several times since the purchase to follow up and make sure everything is going smoothly. I had never had a used car dealer put that much effort into a sale that had already been finalized. I will definitely go back next time I am looking for a used car.

Short story: pretty dissatisfied with them. Will never go back.
Long story:
I had my car towed there after experiencing an unknown issue on an early Monday morning. At noon, I called for an update, and they had not looked at it yet. I called again at the end of the business day because I had still heard nothing from them, so I called to get an update. They said they had one for me, which made me wonder why they didn’t call me earlier. The cost of repair surprised me, but from what I hear it was reasonable; I’m not a mechanic, so I’ll take their word on that.
The next day, I had to call again to check on it, and it was ready. Again, why didn’t they call me to tell me that? I showed up to pick up the car, paid, and waited AT LEAST 10 minutes for them to pull it around to the front. Then when I got inside, they had lost the shift button, which would not allow me to shift out of park. The guy said he had to use a screwdriver to shift it and also said it was like that the whole time. That was not the case for me when it went to the shop. Then I thought, why didn’t they tell me that was a problem when they told me about all the other problems? Anyway, he said he would go inside to look for the missing button. Fifteen minutes later, he came back out and said he couldn’t find it. Then he looked in my car and found it under the seat. Never apologized for the inconvenience.
Yes, I was angry at having to make an unexpected expense of nearly 1000 dollars to fix my car, but they were severely lacking in customer service.

My family owns two Pontiac Vibes, and takes them exclusively to Dale Willey Automotive. The service team is honest and helpful, and that is why we drive from Kansas City, to Lawrence, for anything our car needs. They also have a nice, comfortable waiting room area, and car-​service to anywhere in Lawrence, while you are waiting for repairs to be completed!

Called to make an appointment. Upon arriving, they told me they remember talking to me but didn’t make an official appointment for me because they knew what was wrong with my car. Tried to show off, failed.

Do not go here ever. Worst customer service I have ever had.