Monitronics Gift Card

Horrible, horrible, horrible! Tons of problems with their fancy «ipad looking» touch screen. Each call to this company resulted in a minimum wait of 25 minutes.
At least three times in the last month, we weren’t able to deactivate the alarm with the code. Monitronics dispatched guards, although I told them NOT to because I knew who was in the house. The company rep said that essentially, if they decide to go they do. It’s thirty-​five dollars for EACH dispatch!
I called to cancel service. A supervisor called back TWO DAYS later advising me that as a courtesy they’ll cancel my account and give me a discount on the remainder of the contract… SO I AM PAYING FOR A SERVICE I DON’T WANT ANYWAY. I renewed once with this company and referred two others to them, and regret it whole-​heartedly. They will not cancel the service without paying the contract.
Now I have to write their main office to get my service turned off. BE VERY AWARE USING THIS COMPANY!

the response time after the alarm went off is horrible. I got notified on my phone that the alarm went off so i went directly home it took me about 15 min. I got home checked the house out and everything was okay. I started cooking dinner and 20 min. later the crack jack security team showed up. They looked like they just woke up.

Do not go with this company. I have been with them for 3 years. And I found a better deal with another company.
Trying to cancel. They offer lower prices but when you insist. They just bully you. Save your time and money! Do not go with monitronics. They don’t even give you a bill. They just take out money from your account every month.

Crap company. My husband signed up a long time ago at a different house and when we moved into our new house their sensor didn’t work on the back door because of some problem with us having a doggy door. We kept the system and never actually got to alarm the system due to the back door issue since we needed to get through the contract period. Finally the period time was over so I had my husband call to cancel the account. They talked him into like 6 months free service and my husband accepted (I gave him an earful because he kept it. Free or not, it was unusable). Anyway, I don’t know how much time had gone by but I asked him to call and officially cancel it again and when he did they said he had a $ 40+ balance on the account for charges and late fees. They never even sent us a bill. He paid them over the phone and was told it was cancelled. This was 2÷10÷14. On 2÷21÷14 we received a $ 17 bill from them that would be due 2÷23÷14. My husband called on 2÷22÷14 but they said he would have to call the cancellation dept which is only open on the weekdays.
I see my husband has paid the $ 17 even though I asked him to talk them out of it. My name isn’t on the account so I couldn’t call, otherwise they would have received an earful!
Judging by the other reviews I am now worried this still isn’t going to be cancelled. Keeping my fingers crossed.
Horrible company, do not get involved with them.

no stars, I now have a contract with them since they took over the prior company. Fast talking sales people promising the latest in technology but the batteries die, are expensive to replace and service calls are expensive. I had been happy with ADT, really sorry I am stuck with this company. It has been only 1 year and nothing but issues.

I will give them an extra star now that they have called me back and fixed the mistake. But from the experience I had, I will probably still not use them again.