Dollar Rent A Car

Really happy with the service and value. I am a Dollar Express member which helps. It’s free to join. Sign up online on their website, print out your membership card, reserve your vehicle online, and enter payment info online which makes it easier when you arrive to pick up your rental vehicle.
That way when you pick up your vehicle you don’t have to wait in a long line upstairs.
You can go directly downstairs, find your name on the screen infront of the Dollar Rent A Car booth with the stall number of the assigned vehicle, then look for your vehicle and paperwork in it. Look over the vehicle for any damage then drive your vehicle to the other booth to exit and show your drivers license and paperwork to the person in the booth.
Minus one star simply because they require you to provide a gas receipt to show proof that you filled up the gas tank which is a huge hassle. Hopefully corporate changes this archaic policy that only serves to aggravate long-​term customers like myself.
Other than that I am very pleased and will rent a vehicle through them again when I return to Las Vegas.

I rented a car from the Gillespie location in Las Vegas on two separate occasions. I booked my reservation (s) online. The process was simple and easy as well as the return. I will rent from them again.

NOTE: Going north on Gillespie, be sure to use second entrance for the return car garage.
Returning my car was seriously no hassle. All I pretty much did was drive up, let Michael check the car (fuel, car’s body for damages, etc), and he gave me a receipt.
LOL. It was my first time returning a car rental, so I went back up to their area of the car rental lobby, thinking I had to finalize payments with the receipt I was given, but… Future users should NOT do this UNLESS they want to switch the cards that were initially taken or pay with cash. Hahaha… I know I ain’t going to do that again.
Aside from the simplicity of the whole process, there’s nothing to really commend or negatively point out.

Minor issue with check in: I am a dollar express member, and I went to the Dollar express counter and my car location was «TBD». So I had to wait in line about 10 minutes to figure out where I need to pick up my car. Other than that I got what I paid for. I opted for an economy car, and although it could have been a little cleaner, I am not dissatisfied considering the price. Thanks Dollar!

They cancelled on the spot even after making a reservation. Made me pay for my own ride to another car rental location.

I’ve been renting from Dollar for more than 10 years and this is the first time they wanted to charge me to clean the car because it was in the contract that I signed. (This is the first to my knowledge!). At first they wanted $ 125 then after I complained they said Okay, how about $ 75?
Sounds like a scam the Dollar airport employees made up.
Because I had a flight to catch I agreed to the charge but told the person checking me in that I would challenge the charge. He said I could go to the counter and do that and when I went up the counter had 20 people waiting in line. So I decided to wait and call corporate headquarters. The person I talked to said there was nothing they could do about the charge. I told them they just lost a loyal customer — she didn’t care.
By the way, the car wasn’t that dirty.
Dollar (and apparently Thrifty) have gone down hill since Hertz took them over several years ago. I am now challenging the charge through Chase credit card services.

Went to Dollar rent a car with a reservation was misled about what kind of car i was getting. At the counter i was shown the cars i would pick from. Once I got down the stairs the car that they try to give me was much different than the car they showed me up on top. After going up and down multiple times. I talked to a manager. They did nothing I finally just got a refund. Management wanted to do nothing but just refund my money and did nothing to help me with customer service. I was misled I felt like this was a bait and switch. Only to try to get me to spend more money on needless upgrades

Alamo wouldn’t let me rent a car because I do not have a credit card. So flustered I went to dollar rent a car where is was warming greeted by Ray. She got me a car and I was on my way in 5 minutes!!! Thank you for saving my day Ray!!!

Join up to be an express member. Go straight to the car, keys in it, just check out at the gate. Easy. Don’t forget to wave at the non-​express folks in the Dollar’s huge line as you walk by to your car. Usually the best price. Reserve early and check every couple of weeks for price reduction, usually there is.

Mindless corporate robots. The only thing they could tell us was, «We can’t do that here.» Zero suggestions. Zero $hi+‘s given. Go somewhere else.

My husband and I have rented from this location twice. We have never ever had any issues. They tell you up front what the charges are. They have never tried to bill us for something they didn’t tell us about before hand (unlike their Los Angeles office).
Every customer service rep we have ever worked with has been very nice.
The last time we used them we didn’t even have a reservation and they still accommodated us without any issues.
I will use them again next time I’m in Vegas.

If I could give a zero I would. We traveled from Vegas all the way to Utah and back. When we were in Utah it rained and snowed which naturally creates mud. They charged us $ 100 for cleaning fee because to them it «wasn’t normal wear and tear». If that’s not normal then what is? Thebmanager unspoken to was a young guy in a Hertz jacket who said he could lower it to $ 75 and couldn’t do $ 50 when I suggested it. My response was I will put a stop payment on my cc then and he just brushed it off like OK. He was not a pleasant manager at all. They clean the cars already do what’s an extra five minutes it’s shouldn’t be a big deal. No way is it $ 100 extra dollars to clean the interior. Don’t rent from this place. They don’t work with you at all. Go somewhere else!!!

Having worked in customer service and hospitality for years, I always thought of myself as a «reasonable» person with the ability to work with anyone. BOY was I WRONG.
I made a reservation for my parents to rent a car from the Dollar location in Vegas. I booked what I would call run of house… meaning it would be at least a compact car or bigger. The choice of the car is left up to Dollar location but it was a compact or bigger. Total rental was $ 155 for 3 days.
My parents went to Vegas with a family friend so 3 adults. They arrive after an exhausting flight (7 hours) to Vegas. When they get to the rental location, they are given a Pick up Truck. 2 seats! Yes, my mom and dad could ride in the cab and their friend Kelly could hang on in the bed. Of course, this was not an option. But great news, Dollar was able to give them the Managers upgrade to a normal 4 door car for only $ 460. Yes, 3 times as much becuase they gave my dad a military discount.
They had no choice and exhausted — signed the new rental agreement. Like a good son, I call to see that they arrived and all is well to find out about the «bait and switch». I say no problem, let me call. I am sure that this can be worked out. WRONG was I. I called and was passed around to many different people. All of whom, told me that nothing could be done. My parents signed for the upgrade and thats it. Oh, and the best part is the customer service rep told me that I wouldn’t understand since I do not work in the customer service business.
I will NEVER rent from Dollar in the future. They have horrible customer service.

Truly appreciate the quick in & out at the LAS Airport location. My rental van was clean, contracts correct, staff friendly and efficient. No reason to go anywhere else.

This is a company who does not trust their own employees. I filled the tank on the way to returning the car and the check-​in clerk clearly agreed that the tank was full. He checked the box that the tank is full. But they still charge $ 14 for not showing them a receipts from my filling the car up. What kind of policy is that?
In addition, the car was starting to make noise a couple hours after we had the car. Fortunately the car lasted for a day and that is what we needed it for.

Had to wait over 90 minutes, despite being on their frequent rental program where your car is supposed to be waiting for you when you pick it up. My car wasn’t ready and neither was my contract. But that doesn’t tell the complete story of what happened here.
You evidently need a contract before you can check out your car, even though I entered all of the necessary information online as a frequent renter. They first told me their reservation system was down, then told me they were short staffed.
Then their printer didn’t work, so no contract and no car for me. The guy at the kiosk who couldn’t print the contract told me he couldn’t do anything until he got the printer fixed, and as a result, couldn’t help me anymore. I told him all he had to do was to use other unused terminal next to him to get the printing done. But I think that was too complicated for him. So rather than continue to wait, I took the initiative go to back to the front counter to get my contract printed.
When I went back to get the contract printed, I was told I needed to have the car keys first before they could print out the contract. I didn’t understand how can I get the car keys when I didn’t have a contract? Didn’t I need contract first before I got the car keys?
After I got this sorted out, the gate attendant was apparently flirting with one of the customers, causing a huge backup of customers trying to get out of the lot. But when it was finally my turn, the attendant didn’t let me take the car out of the lot because she said my paperwork wasn’t in order.
Apparently, my paperwork indicated that I already left the lot. So she indicated that, because of this, I couldn’t leave the lot until she checked this out. I assured her, if I had left the lot, I wouldn’t be coming back to go through all of this. But the logic of my argument didn’t impress her. So I had to wait some more as she sorted out my paperwork with the manager, who fortunately for me, was able to straighten this less-​than-​stellar employee out.
After all of this, I finally able to leave this place after an hour and a half. If this is how this company treats its supposedly best customers, I’d really hate to see how it treats its worst.

I’ve used Dollar Rent A Car two times at this location and had two different experiences.
The first time, there wasn’t much of a wait but I felt like I got hustled by the clerk. She was really pushing the insurance. I was very tired and should have picked up on what she was pushing. She said she was going to «set you (me) up, okay?», meaning she was charging the highest amount of insurance to my credit card. I should have stopped her but I was exhausted and just wanted to get going. I thought it was pretty sleazy.
The second time, the guy behind the was great and not pushy at all. But, the line took an hour to get through (with at least 6 people working behind the counter on a Sunday night) and they didn’t have the type of car I requested.
Both times they told me I HAD TO fill the car up within 10 miles of the rental center and that I HAD TO keep the receipt showing that I did. When I returned the car both times (with a full tank), no one asked for any gas receipt. So, that was a little annoying.
So, it’s a mixed bag. They do have cheap prices (especially during the week) but you never know what you are going to get.

Worst rental car experience ever, and that says a lot.
I echo another reviewer’s comment: «If you don’t want a car, come here!». I made an online reservation using my credit card reward points without first checking reviews… BIG MISTAKE. My flight landed at 10:30pm on a Thursday night and I got to Dollar just shortly before 11pm.
I didn’t drive off the airport with my rental car until 12:40pm, a whole hour and 40 minutes later.
The line was fairly long and about 40 people deep when I arrived. However, the agents made absolutely no effort in getting us, the customers, in rental cars as soon as possible. The employees simply didn’t care about the glacial pace of the line. I gave them the benefit of the doubt — maybe it’s outside their control. Maybe they’re simply understaffed and delayed flights backed everyone up and created a log jam.
That went out the window when I finally made it to the counter over an hour later.
The agent made absolutely no apology about the 1+ hour wait. Then, she almost ninja-​ed a $ 150 «protection package» (aka insurance you don’t need) ON TOP OF my $ 90 rental. Yes, that would be a 166% increase over what I had agreed to pay.
Me: «Why is the price is so much higher than my online reservation?»
Agent, in an irritated tone: «Protection package.»
Me: «What exactly is in this ‘risk reduced’ protection package?»
Agent, even more irritated and no less helpful: «It protects you.»
Right. Then came the scare tactic (flips «sales pitch» card over to «scare tactic» side). If there are any damages to the car, your insurance premium will go up. You will have to pay the insurance premium. You will have to pay during repairs, etc. etc
I insisted I did not want to buy their «Protection Package». The attitude turned even more sour from that point of the transaction and she was clearly not happy that she did not succeed with the up sell. She even started browsing Facebook on her smartphone for the rest of the transaction.
OF COURSE the line moves at a glacial pace when you try to sneak in an unwanted insurance package to EVERY customer, have to explain why the cost is so high, then follow up with more scare tactics.
On to picking up the car. I was told I would get a Ford Focus. Nope. The porter (who, by the way, was dressed so unprofessionally he didn’t even looked like he works for Dollar) points me to the crappiest car on the lot as soon as he sees «wild card» on my reservation. It was not even a wild card. I paid for a compact or similar. I suspect the agent at the counter got the last laugh as I drove off in arguably the most poorly constructed car I’ve ever driven, in fear that a gust of wind would turn over the car and I’d be immediately crushed under the razor thin sheet metal that the car is wrapped in.
One more thing — they threatened to charge a $ 10 fee if we didn’t come back with a gas station receipt showing that we’ve filled up the tank, even if the needle points to «FULL». Their justification was it’s to prevent people who drove less than 10 miles from returning without a true full tank of gas. Yup. That’s what they’re worried about.
Dollar was the cheapest quote I got by far, but I learned a valuable lesson — Don’t ever rent from a company named «Dollar». It’s cheap (initially) for a reason. — they (try to) make it up later with add-​ons using tactics that all in all ends in an unpleasant experience.
The employees have NO pride in working here. They simply don’t care. Dollar has earned it’s way to my very short list of businesses to boycott at all cost.
To summarize: If you want a car, go somewhere else.
EPILOGUE
The car return process was no better (what’d you expect, right?). There were NO ONE and NO DIRECTIONS PROVIDED after I pulled my car into the return line, leaving me and many others wondering what to do… do we leave our cars here and find someone to help? Stay and wait indefinitely? Mercifully, after 5 minutes of wondering, an employee showed up to process customers through the returns. They were equally unhelpful and unfriendly as before.
My summary stands: these guys have done nothing to earn your business, nor do they care about you as a customer. Don’t be fooled by the low initial price; they do not deserve your business.

Wold give no stars if i could ! Gave up after 30 minutes of barely moving and grabbed up a cometit ors car same day for about the same price.
Could shoot myself for not reading the reviews first.
Do yourself a favor and DONT GO THERE AT ANY COST!

My favorite of all the rental options I’ve tried in Las Vegas. Friendly folks, efficient service and depending on how you book one of the best values for your money. Plus impeccably friendly and efficient service.
Please note Thrifty and Dollar share the same location, queue and staff in this airport location. Go with which ever brand gives you the best price, I always seem to find the best package deal for dollar on kayak, which probably partially explains how busy this location is.
The cars are not assigned at the desk but rather you pick from several options in the garage which saves both the customer and the company time. Smart. Often I book a midsize car which is then upgraded to a full size on the spot for free when the midsize aisle is empty.