Firefly Car Rental

If possible I would give them no stars. The workers were very rude and did not want to help us. They seemed upset that we were interrupting their cover station about the Super Bowl because we wanted to rent a car. I would never rent from firefly again. We ended up canceling our reservation and going next door to enterprises.

My experience: I went to the Las Vegas Rental Car and went to the FireFly area which had a sign that said, «Please proceed to the Dollar Car line.» So I proceeded to go into the Dollar line and waited… and waited… and waited for 45 minutes! The man (Indian accent) was talking to two gentlemen who wanted to rent a Hummer. It was like watching a car salesman, he was talking to these two guys for almost 30 minutes! Everyone in front of me, including myself were getting frustrated because it was taking too long. Finally, people started leaving the line and started going to the other car rental places for a car. I walked back over to the original FireFly desk and spoke to a lady who was playing on her phone and said «Excuse me, I’ve been in line for nearly 30 min now and there’s only one guy there. Can someone please assist us? There’s a lot of people waiting?» She barely looked up from her phone and said, «Well there should be two agents there sir. I’m sorry I can’t assist you here.»
So I walk back to the long line which has not shorted by half since people have been leaving. I get to the man with the accent and I go through the normal check in process. He asks me if I want the insurance rider, I say no thank you. He replies, «I need to see your insurance card before I can rent the car to you if you refuse our insurance.» I said, «What? I travel the country and never have to show my insurance card. I don’t carry it around it’s at home in my car.» He ignored my response and asked if I wanted the gas rider, I said no to that too. He said if you don’t return the car full it’s a $ 25 penalty and I must bring a receipt back or it’s another $ 15 penalty. He didn’t say it nicely like, «Hey man, make sure you bring the car back full and a receipt of the gas or it’s a penalty.» This guy was angry that I didn’t purchase his riders. He was very rude and short. I think he was also angry that everyone was calling out «Can we move this along please?» since he was taking his time

Reserved a car. Got there only for them to tell us they ran out of cars. Why even take reservations? Pissed off, starting my vacay FUCKED UP!

IT’S A SCAM. STAY AWAY. ZERO STARS.
The scam: First thing they do is take your license and credit card information. Then, after they have all of your personal information, their attitude shifts completely and the scam begins. Apparently your reservation does NOT guarantee you a car in the class you have reserved, even though you made a reservation weeks in advance. Once you arrive to get your car, they tell you they are «out of cars in that class.» So that low rate you thought you were getting? Forget about it!
They also tell you that even if they had a car available in that class, your four (very small/​airline regulation size compliant) carry on bags would not have fit in the trunk anyways so therefore it would not make sense for you to rent a car of that class. (Hello? Why do you even have rental cars that cannot accommodate the listed number of passengers plus two carry on suitcases and two purses at an AIRPORT car rental center? Who of your customers flies/​travels without any bags/​luggage?) Then they tell you your only option is to pay a higher rate for a car in a different class, and if you don’t do that they have no other options for you.
So at firefly, your options are: 1) pay the up charge 2) be stranded because forget about getting any help from these bozos 3) cancel your reservation and find a dependable/​legitimate car rental company.
Customer service: NONEXISTENT. All the employees do is laugh and roll their eyes at you while they try and run their scam. They stand behind the counter making rude comments about you and TO you while you’re trying to resolve the issue at hand, aka getting the car you reserved that currently «isn’t available.» Never have I ever witnessed such RUDE behavior coming from one human being to another. Totally unacceptable.
Will never attempt renting from this «company» ever again and do NOT recommend it to anyone else.

Don’t take the post rental survey. They promise a $ 10 coupon on your next rental but at the end of the survey they reveal that the coupon expires in just 2 weeks. Very deceptive.

We never got car! I ended up calling a friend who lived near there and had her pick us up! This was my top worst experience with a business.

Do not rent from Firefly unless you want to take your life in your hands! I had a reservation for a Ford Focus or something similar but when we checked in and went out to the garage to collect our car, all they had were Chevy Sparks, a car so little it would easily fit inside a Focus. We asked where the Ford Focus size cars where and they said this was all they had and to basically take it or leave it. This car hardly had enough power to get on the freeway. This was a classic case of bait and switch! We should get a refund of some of our fee. DO NOT RENT FROM THEM!

Listen, if you are going to rent a car — NEVER go with Firefly Car Rental — North America.
Once you get there they up sale you to another more expensive car, they add $ 25 a day insurance w/​o your permission and if you try to remove it they will make you re-​do the whole contract and still charge you for that day on top of new contract! Oh, and they charge you $ 9.99 a gallon in gas if you forget to fill it up. an $ 80 initial cost turned into $ 324 for 3 days. I’ve tried callin many times & left a message to talk to anyone that can help and I have received no callbacks or help. Try finding their corporate number it is impossible.
Bad company.

After arriving at 11PM, I waited in line at Dollar/​Thrifty (their partners) about 45 minutes before being told that they only had 18 cars left. Luckily the employee counted us off and told us that anyone in the first 18 people (I was #8) would get a car. After another 45 minutes I got to be second in line (yes, 45 minutes to move 6 spots) a fellow customer told everyone in line that the employee had lied about having 18 cars, and that they had actually run out. After the employee confirmed this, they told us we could take a cab to the hotel and come back in the morning to pick up the car, at which point they would reimburse the taxi.
When I came back, they only reimbursed me for the «fare» portion of the taxi receipt and not the tip, airport fee, or credit card fee. When asked why they didn’t reimburse me, they said these were optional.
Poor customer service made this bad situation worse. Had they informed us immediately that they did’t have enough cars and covered the full cost of the taxi ride, I would have saved 1.5 hours and wouldn’t be posting this review.
Keep in mind that Dollar, Thrifty, and Firefly all use the same cars so don’t pay more for Dollar or Thrifty expecting to get better service.

First let me say this is my very first Unilocal review! I feel compelled to write this review after the service I received at the Firefly counter in Las Vegas tonight!
Bare with me as I am at the Wolfgang Puck Express bar getting my drink on…
I made a reservation with Firefly. I reserved a full size car for 8 days at the awesome price of $ 231. I knew we were arriving into LAS past business hours and so I called Firefly to ask what the protocol was for pickups past closing. The nice lady ensured me that I could walk up to the Dollar/​Thrifty counter and they would honor my reservation.
I arrived into LAS and proceeded to the rental car facility and eagerly waited in line at Dollar/​Thrifty for my car. When it was our turn we were greeted with disappointment to learn that Dollar/​Thrifty does not honor Firefly reservations according to them. Imagine my disappointment after securing this great rate then learning that it would cost me over $ 600!!! I don’t think so!!! I firmly refused to pay that much and so the agent then proceeded to spin this tale of how he would take a reservation that was made for earlier that day that was never claimed and let me have it. He acted like he was doing me a favor by finding a reservation for me that was just $ 100 more than the one I had at Firefly. I took it. What else could I do?!
I returned my rental 8 days later and learned they were going to charge me 397!!! My quote with Dollar/​Thrifty 8 days prior was $ 337!!! I felt something shady was going on.
This is the awesome part if you’re still reading this… I went to the Firefly counter after turning the car in to inquire about the whole Dollar/​Thrifty encounter. Phillip was patient as I told him my story. He was very surprised to learn that Dollar/​Thrifty did not honor my reservation price with Firefly. He immediately contacted his manager Taj to personally walk me over to the Dollar/​Thrifty counter to complain to their manager. Taj was amazing! Both of them were really! They both showed passion for making things right. I was so very pleasantly surprised and wowed that Taj was able to get Dollar/​Thrifty to honor their rate!!! Taj apologized and gave me the facts on what to do next time. I should have demanded Dollar/​Thrifty to honor my reservation but I took the guys word for it.
Phillip and Taj showed a genuine, authentic dedication to doing what was right for me, their «almost» customer. I didn’t spend a dime with Firefly but Firefly went to bat for me to make sure I didn’t get screwed.
A heartfelt thank you to both Phillip and Taj for helping me tonight and making me feel like I matter! I appreciate their eagerness and passion they displayed to make sure I wasn’t taken advantage of. Thank you!

I wish I could give them a zero, had a reservation and all they had to say was they were closed and Dollar was price matching. Why even make reservations. Also the line at dollar was an hour deep!!! Found the rental through Priceline, the worst ever!

I chose Firefly Car Rental for the price, and so I was prepared to suffer a bit. The speed of the line at the car rental center was slow but the clerk was very friendly and efficient. As much as anything, the slowness of the line had to do with customers asking many, many questions and not being prepared.
Firefly shares their rental cars with Dollar Rent a Car, which is weird. When you get to the line where you actually pick up your car, things got weirder. You know that little form you fill out after observing your car to note any scratches or dents before you take it away? The car center clerk had the form, but no pen, (and mine was in my suitcase), so I couldn’t fill it out. Luckily, my car was brand new and in perfect condition. The clerk seemed overwhelmed by the crowds and just looked at the car in front of us and said «Is that good enough?» and said Yes, and she said «Take it.» Not exactly logical or planned, but again, I got a good car.
Returning the car was pretty standard. Leaving Las Vegas on a Sunday morning things got backed up slightly, but I only had to wait about 5 minutes to be cleared to go.
I’d rent with Fireflly again if I had time and wanted a cheap car.

Meh… the car was dirty and small many dents. It was cheap… but I would rather spend more money and get a nice car! You get what you pay for!!! I have only experienced car rentals that rent new cars this was a shock! I just wished I had my own car it’s 100x’s better than this crap car! People were super nice process wasn’t too bad and like I said cheap.

If you are renting a car from this company, expect to spend hours standing in line. It takes them on average 20 mins to process a rental. We were 6^th or 7^th in the line when we came and it took close to 2 hours to get the rental. It was the Labor Day long weekend and they only had two reps at the counter.
By the time we got the rental, there were 20+ people in the line. I can’t even imagine how much time it would take them to get the car.

Firefly offered $ 11 per day on
. I rented the smallest car for 4 days and it gave me approximate total of $ 84.39. My flight arrived in Vegas at 12 am on 8÷21÷15 Friday morning. The shuttle took me from the airport to the rental. When I got there, there was not Firefly counter opened! They told all Firefly customers to go to Dollar counter.
I waited in line for more than 2 hours although I had an online reservation. When it was my turn to get a car, the clerk told me that my rate will not be $ 11 per day because they are not Firefly, they are something else that would take care of Firefly customers and their taxes and fee would cost me $ 50 more.
Because it was 2 am in the morning already, I had to get a car to the hotel, so I rented.
I WILL NOT RENT FROM FIREFLY AGAIN BECAUSE THEY ARE THE CHEAPEST. THE COMPANY DOES NOT EXIST. BEWARE! THEY ARE SCAM!

CHEAP ! First time renting from them. friendly staff. ONLY thing that was funny was they didn’t have enough cars. we waited around 40 minutes to get a car. no problem. not in a rush.
Just lost a star LOL

Only because they were so cheap and we waited 30 minutes instead on 3 hours and other two people there (the manager and another gentleman) were helpful and got they’re game faces on.

Got the HARD upsell at check-​in, not cool.
Did not get anything close to car described online.
Car was dirty and did not run well.
Upon return, guy says I didn’t fill the gas (it was absolutely full!). Then a 20 minute wait with a few thousand people for a shuttle bus. Ask around, not a great experience. Will use a different company next time.

I’ve rented from Firefly about five times. Nothing remarkable the first few times, but I feel compelled to submit a review after the last two.
Recently I rented a car that had a loose fender and a lot of exterior dings. Not a huge deal, but certainly causes some uneasiness about liability. Upon returning the car, I was questioned. Fortunately, I had my carbon copy of the initial evaluation.
On my most recent rental, the wait to get the counter was far longer than it should have been. As another reviewer mentioned, there’s a lot of unrelated chatting and upselling. Note: when firefly tries to sell you coverage, that don’t ask if you want it; they ask if you want premium or basic coverage (as if no coverage is not an option). Again, not a huge deal — just a bit sleezy. But here’s what put me over the edge: I checked in at 10:45 for a scheduled 10:30 rental. After accepting payment and going through an extensive upsell protocol (during which I had to repeatedly decline coverage), the attendant notified me they didn’t have any cars available. I was instructed to wait nearby for ‘about 30 minutes’. To me, this is simply unacceptable, and something I’ve never encountered with a car rental company.
I’m currently about 15 minutes into my 30-​minute wait, with little confidence that I’ll be on my way any time soon.

**READ ON IF YOU ARE LOOKING AT FIREFLY BECAUSE OF THE CHEAP RATE**
I strongly believe it’s just their marketing scheme to bring customers in.
They do NOT have the online rate at the counter. The $ 11−12/day rate is for online reservation ONLY and some have said even after reserving they were still over charged afterwards. So unless you have 2.5hrs to wait for your res, you won’t get that rate.
Now, even if you do get that rate, it will come up to the same as Enterprise with their other bs fees. Firefly adds a whopping $ 25+ per day insurance fee without your consent. Even after I inquired and was told it was OPTIONAL I was still forced into buying it. After that you’d be asked if you want to pre-​purchase a tank of fuel. They claimed its 40c cheaper than market. I initially thought it sounded pretty good so I purchased a $ 26 tank. Later I came to realize, with Mitsubishi Mirage’s tiny 10gal tank, it cost me roughly $ 22-​$ 24 to fuel a COMPLETELY empty tank AT MARKET PRICE. ($ 20 was enough to go from one bar to full) It’s evidently a trick they play to get more $ since most drivers won’t and can’t return the vehicle with a «complete» empty tank. To play their game I made sure to return it when the car estimated 20mi left in the tank. (no bars on the meter, sucker)
At the end, I spent ~$ 140 to rent a Mitsubishi Mirage for 2 days. Yeah. In the past I’ve spent just a pinch more at Enterprise for a Yaris for 5 days. The vehicle was new though still crap. TINY, no cruise control, bad blind spots, non-​existent trunk and LOUD! The only thing I give props to Mirage is its BEAST gas mileage. Driving to LA from Vegas with a 20buck tank, cruising (manually) at ~75−80mph with a 40+mpg average. (Maxed at 47mpg, yes, beast)
In short, just like many others have suggested stay away if you could. If it’s too good to be true, it is.