Avis Rent a Car

If you know exactly what you want then you should be okay booking the car here. Too many times, I’ve seen people be convinced into paying more for what they really need. Of course, they will always try to offer you an upgrade to give you more leg room. But if you’re just driving the car for a day, probably not necessary. Or if you’ve already been in compact cars before and feels fine driving it then no reason upgrading. But definitely get what you need and spend the extra money on the trip! :)
For my particular experience they offered to upgrade my car but I chose not to. I can tell by the way her tone changed when I refused all of the add on that she was offering. In the end, the rep didn’t even tell me that since they don’t have any compact cars anymore she gave me a SUV. (If I had agreed to the upgrade cost I would’ve paid extra for something I wouldn’t otherwise have to do). So know what you want, and get what you need people! :)
Also — Dropping off the car was rather quick and painless, that was probably the most pleasant experience. LOl

I had an excellent experience here when I reserved a full sized car on my Avis Preferred account. We arrived around 1130pm due to a twice delayed flight on Friday of the big fight night weekend. I was honestly worried that they were going to run out of rental cars because of how busy the city was going to be that weekend. We took the shuttle from McCarran and walked right past the Avis counter, straight down to the Avis Preferred booth which had my name & reservation displayed onto the screen. Typically, your rental car’s assigned parking space will be next to your name but mine said «see representative inside».
I was greeted by a nice lady and I asked her to check what type of vehicle my fullsize rental was. She saw that I had more than 5 people in my group and she offered to upgrade me for free to a mini van since it was my first time renting with Avis as a preferred customer. I thought that was awesome. It totally saved us from packing in the car and luggage and driving clear across the Strip to the SLS where we all had our rooms reserved. She went above & beyond my customer service expectation and I really appreciated it. It was a great start to a fun weekend for myself and all my friends.
I recommend Avis for sure. Our minivan was a Kia Sedona and it drove beautifully, was spacious, had so many controls at the ready, had plenty of luggage space and had an eco drive feature which I used whenever we were on surface streets sitting in traffic. Excellent rental. I will definitely rent with them again. Thanks Avis!

My worst car rental experience ever. The customer rep I talked with had the worst attitude I’ve ever seen in my life.
We gave him my girlfriend’s name and ID (she’s the main driver), then he asked us why we came 1 month earlier before our reservation? Then he kept offering us his «solutions» so we can «get the car 1 month earlier» with some extra payments.
We were very confused because our reservation was ¹²⁄₂₅ — ¹²⁄₃₁ while he said it’s ⁰¹⁄₂₅ — ⁰¹⁄₃₁. I then asked him if he might get the wrong dates and tried to show him the confirmation email in my inbox, and he interrupted me in very very rude manners saying «Do you want to listen to me or not?!!» I insisted him looking at the confirmation email before continuing to offer his «solutions», and, finally, he figured out he didn’t type my gf’s name correctly and he was actually seeing someone else’s reservation.
And he didn’t even apologize, and he was very rude throughout our conversation. I was so relieved after finishing check-​in because I no longer need to see that face in front. I strongly suggest anyone to avoid this place, and if you rent here, please try to avoid this guy. I remember his first name but I don’t know if it’s OK to post it here.
By the way, the car is in pretty good condition, and the staff where I return the car is very friendly. But that customer rep ruined everything. I always have friendly and positive attitude, especially in trips. If enduring the bad service can avoid trouble, why not? But that guy’s service it’s a pain to endure. I’m happy I controlled myself and didn’t talk & behave like him

Do not rent from Avis. We extended our car rental for a week they did not enter in the computer nor did they disclose the fees. All the fees were more than the car rental. Horrible customer service and manager was not helpful at all.

Picked up the car on June 7, 2014. The rental car bus from the Terminal to the Rental Car Facility was pleasant.
On arrival, I proceeded to the Avis counter and had my guard up instantly.
Please stop up-​selling and wasting the customer’s time. I informed the staff member that I have my own personal insurance, credit card, and even AMEX’s premium service that covers Use Loss on the car, if needed. Nevertheless, I was still asked about Avis’ coverage and even declining, she went ahead and said, «Okay, so if anything happens, we are billing directly to you.» Yes, that is fine. I am aware of my coverage. Then she proceeds to up-​sell me on my car class saying, «if it were her choice and she were visiting Las Vegas, the Economy class would not be big enough for her.» Next, she asked about GPS so that «I would not be lost driving around.» My smartphone will guide me just fine. Lastly, the documents finally printed out and she abruptly steps away from the counter with her empty water bottle to go to the back office. She was literally away for 3 ½ minutes before returning with an apparently new water bottle… this was for herself not for anyone else. Very unprofessional and left a bad taste in my mouth. In the future, I will have doubts about renting from Avis and will gladly share this unpleasant experience with my network and social media.
On the car return, I ensured I filled up the gas tank to avoid the $ 13.99 flat rate fee. I was given the receipt printout and had a feeling I should double check the cost breakdown. Sure enough, I was charged that $ 13.99 and I raised my concern. The attendant replied with «Oh, you were charged?» Yes… yes I was. Fortunately, he proceeded to remove that fee before I proceeded out to the bus back to the Airport.
I did notice that Thrifty and Dollar Rental Car had really long lines, so you may want to avoid those two.

no greeting — 4 staff members stare into the abyss of their electronics (personal) — I purposely wait for someone. I am there to trade out a car I rented in my home town, but the AC went out on the way to Las Vegas (do you need to say more? it was 102 degrees that day) I get blank stares, as in. «so what’s the problem, then?» — I explain that the AC goes off and on. on 1 minute, off 20 — and this goes for a 4 hour drive. I am miserable, again, «so?» I need another car, and AVIS National made a note to my account, via the car ID #. to which I receive this reply, «oh no they dintnt! see? look here, (she turns the screen to me — to view the «proof» that there are no notes) Does Low IQ come to mind? really? I’ve worked in enough systems to know there are many screens and brains needed to find them… They then tell me where the nearest gas station is to go fill up — I refuse on account of the situation (the errand, not the $) and I offer to pay for the gas, but I’ll be damned if you’re going to ask ME to go «just ’round the corner over there» to put gas in their faulty 2014 car. Incredible.
Finally, the brains of the operation came down. His name was Manager. I know this because he introduced himself as such when he walked in. «I’m the Manager» to which I replied, «Hi, ‘Manager’ «…at least he came through with the best solution, even after his Ego-​centric intro. No more AVIS. ever again, and it’s too bad because my local guys are awesome.

So I score a great deal on priceline for a 4-​day rental at $ 90 with fees for a Toyota Corolla or similar… I show up and am offered a convertible mustang with 8000 miles for only $ 10 per day more? Heck yeah buddy, we cruised to LA for 3 nights and then back with this BEAST of a car, can you say awesome? Thanks AVIS!

There are two Avis’ with the same address on Unilocal… hate when that happens… regardless.
Scenario goes down like this:
3 hours before we need to be at the airport, the Boyfriend checks out our Itinerary to Las Vegas complete with different companies rental car we booked months ago and decides that the reviews are horrendous enough for us to cancel said reservation. In retrospect, it would have been a headache! We re-​book with Avis for a standard car and head to the airport.
Avis was great and got us into a car immediately, the whole landing without checked luggage, and renting a car with a reservation took like 40 mins tops. Even got an upgrade on the class of car!
Will rent from them again.

Be aware! Never ever rent a car from this location! their employees are thieves!!! I have never been so sure of myself that I accidentally left my shoes under the car seat, called their lost and found but said they were closed on weekends. So I called back on a monday but by that time they said they rented the vehicle to others already and no shoes were found. So either the employee that cleaned the car stole my shoes or they simply did not follow company procedure to fully inspect the vehicle before renting it back out again. Terrible customer service and very bad management! They need to do a better background check on some of their employees. Something needs to be done about this… zero stars if I could

Do NOT rent from Avis unless you have the time to read every single thing and are able to resist the person behind the counter urging you to just sign. What a scam! My husband and I are pretty savvy and travel a lot but we were pressured into signing an agreement when they gave an excuse for the additional cost. What a shock when we returned the car! And another couple of our shuttle said the same thing. Guy behind the counter was sleezier than a used car salesman. I felt it when I left the counter but was anxious to start our vaca. Won’t make that mistake again. I like to believe the best in people and you should be able to.

We booked a rental from Priceline and thought we got a good deal. So we were offered an upgrade for additional $ 7/​day times 5 days. so we were thinking an additional $ 35 plus taxes and fees. no more than $ 50 for more room and comfort in a rental. When we returned the car we were charged $ 100+. And we had already paid $ 155 to priceline for the rental. Avis claimed that Priceline did not pay them the right cut from the deal so they had to add it on to the customers bill. We felt that was so wrong and had a huge dispute over it. I think my bf almost made the lady cry. But she was unprofessional and was telling us the wrong things. She didn’t know what she was saying. At least the manger was able to tell something but still was no help. Bottom line, we are never going to rent from Avis again or from a third party or UPGRADE. What had happened was we were charged twice for the fees which were suppose to be Avis’ cut from the deal. We ended up doing a claim with American Express to get our money refunded… it’s still pending… so I hope we get our money back because we got ripped off.

We had a red eye flight into Vegas, however when we did arrive at Vegas the Avis check in for the car was smooth and the staff were helpful.
The Kia that they had picked out for us was brand new with less than 500 miles. The car was clean and smelled new instead of like cigarette smoke.
The pricing was reasonable too, we would definitely get a rental from AVIS again.
Editors Note (Dave): Just like in the commercials, we walked to our car directly from the baggage claim, the trunk was open and ready for us, we got in, made a short stop at the gate, and went about our business. If only this level of service was around the rest of the commercial world.

Avis Preferred is a great service and when you rent via corporate account your fully insured. Upon arrival here your name will be posted with your location of the car and you can proceed directly to depart the rental facility. In addition, Avis preferred clients get vehicle upgrades and free weekend rentals.