Autozone

Thank You to Richard at Autozone. Called him from AZ when my GF had just driven to Las Vegas and found her car battery had died. She made it over there and they replaced it and got her on her way.
Service isn’t dead in Las Vegas. It’s alive and well at AutoZone
Thanks again

The guys here are awesome, funny and were really on top of helping me and my mom with stay we were looking for.

The guys that work here are awesome! I came in tonight with an issue, they didn’t even have to help me but they completely did and were so cool about it. They’re also open 24 hours, and they will check your car battery AND your battery’s warranty for free! 5 stars for excellent customer service.

Called this location 2 times. Jeffrey answered both times. Kept putting me on hold coz he was busy. First time asked me to call back coz they r busy, understand. Called back second time asked the same question about battery warranty, he put me on hold for 10 mins. Very bad service there

First thing is first manager John p is awful had asked him to look at my brake lights he decided to mess with my fuses, stereo started not working no head lights I went back talked to him he turned into a whole different person with his attitude I asked to speak with the manager in charge he’s reply was your looking at him all I simply wanted was my car fixed next day I went to the mechanic $ 80 later they reset all my fuses and turned out to be just a bulb. I just want to say that if anyone decides to come here please be alert that your better off at a real place were they don’t trouble shoot your car and mess it up after loosing money and a day off work I’m very disappointed.

I entered the «line» at 11:15pm. was the last one in line and the guy at the counter decides to help people at the «cash out» line while i was waiting there waiting for help while he helped everyone else. I asked politely why i was not help. ALL THREE of the associates gave a nasty attitude. all i was there for was to pick up a battery. ITS YOUR JOB TO BE POLITE AND GIVE ACKNOWLEDGE YOUR CUSTOMERS WHOS BEEN WAITING. AGAIN BE POLITE AND GIVE ACKNOWLEDGEMENT!!! YOU GET PAID TO DO YOUR JOB SO DO IT PROPERLY

This Autozone here is freaking amazing !!! they always help me for anything … Most of the time guys like to over sell product of a car item to you becuz you are a female and they are 99% gtd to make a sale becuz u are girl … That’s why they are awesome becuz not only do they assist you but offer you extra services … Such as free labor to install for you!

My boyfriend’s car battery needed to be replaced and we decided to come here for the following reasons:
1) We had a $ 20 off coupon for Autozone and the shop honored it.
2) Bank of America cash rewards credit card is currently offering 5% cash back at Autozone.
3) It was close to where we were planning to have dinner at.
We were extremely satisfied with our customer experience at Autozone. EJ helped my bf find the type of battery for his car and it is their policy to install the battery free of charge if we purchase it from them. EJ had been working on cars since he was 16 and was very knowledgeable. He was very personable and patient when answering our questions (like a natural people person). He also had this happy demeanor about him! In short, we had an excellent customer experience with EJ and shopping at AutoZone.
We highly recommend this location. Another plus is that this location is open 24 hours!
There are at least 10 parking spots right outside the shop!

long time whiting to get help

In a word, phenomenal.
We are from out of town and were really worried when our car battery died. The temperature had been as high as 108 degrees the prior two days and we really worked the battery hard by running the AC full blast.
When we asked our AAA roadside service angel if the battery would be OK in the morning after he jumped it he said, «Nope.» He then told us about this Auto Zone and off we went.
One of the guys there brought out a machine to test the battery and said it was fine. He then charged the battery to full power (it took 45 minutes) and then tested it with the motor running. He noticed the alternator was starting to crap out and gave us a printout to take to our mechanic.
I forgot to say that this was all happening at 2 AM. Holy moly we were exhausted. We were able to get the car back to LA safely two days later and the alternator has been repaired.
Thanks for being open 24 hours Auto Zone!

Had battery problems and these guys John and Eddie were kind enough to more than just help me out. Replace the battery and test everything withy car. There was more problems with my car but i know that they saved me a ton of money with all my battery damage. Thanks Guys much appreciated.

A 24 hour auto parts store? Why not? It is Vegas where people from all over drive here when flying is not so economical. Them being open all the time and the location they are in are both prime reasons to come here for any car needs.
This last visit, I needed brake pads for my 2005 Toyota Corolla. Not only did they have the parts but there were 3 different kinds! The first set was 20 bucks, the second was 35, and the third was 55. Why the difference in price? One word: Materials. The first one was cheap because it was metallic, which means that it doesn’t last long. The second one was semi-​metallic which means that it will last longer. The third one was ceramic which means it lasts a long time and it gives you the best performance out of all three. I went with the middle one because all you really need is something decent and its not like a race every time the stoplight turns green. Keep in mind that all of this being presented to me by the guys behind the counter. So great customer service.
Since these guys are 24 hours I can think of some ways that can be good and/​or bad.
The Good.
If your car breaks down or is in need of something vital like windshield wipers at 2:30 in the morning, come here and you are good to go. This place is located off of Spring Mountain and Decatur so you are surrounded by lots good eats and most of them are open late with some even open ²⁴⁄₇ as well.
The Bad.
After reading a couple of lowly rated reviews, I see a common theme. Bad customer service especially into the swing/​graveyard hours. Im assuming the ones that work during those shifts are people that don’t know too much about cars?
Have you ever heard of that one song, «The Freaks Come Out At Night?» Well that is partially true because I have been here before at 2 in the morning needing a bulb for one of my brake lights being burnt out. I kid you not, there be some weird characters that walk around the parking lot and sometimes make their way into the store.
So there you have it. To me, these guys being open ²⁴⁄₇ is more positive then negative because you never know when your car is going to need something replaced most especially if you just happen to be in Chinatown at 2 in the morning.
Unilocal 2014 365 Review Challenge #80

Well, to me this place is pretty much the same as other autozones. I usually don’t care about customer service at the auto parts store since I know exactly what I need when I get there. I am giving 5 starts only because of the ²⁴⁄₇ business hours. This place saved me time and time again.

I stopped in there lastnight about 3am and had to buy headlights for my truck not only did the guys help me find them the manager came out and installed then for me ! I can see now ! Thank you so much!

I went there to have my check engine light checked.
It was a sweet girl who did it for me and it was free.
But he expertise wasn’t that great on what the code my car told her was saying. She actually ended up telling me to call my mechanic to figure it out ?? She was a pretty little girl in a room full of men and i feel that’s what drives her to wake up and go to work everyday, not her customer service or knowledge of cars.
Thanks for the free check but i guess ill go somewhere else to get the issue fixed?
Wont go here again.

Worst auto zone ever! Everyone there is a fucking idiot! Every single time I order parts they never actually order them and every single person that ever helps on the counter is a fucking moron and has no idea how to do there job! Avoid this autozone at all costs I don’t care if its 24 hours I’m never shopping here again, or auto zone for that matter oriellys/​napa/​car quest has cheaper and better quality parts and waaaaaayy better customer service anyways

UGH seriously WTH
I went in, looked around and didnt see what I needed. I asked the girl behind the counter (it took them a while to have ANYONE come up front, but I could hear them BSing around in the back!)
I asked if they had what I needed. She looked at me and said: I dont know, do we?
I was like wtf… I am asking YOU!
I would have bought a few hundred bucks of car crap. But i left.

This is an awesome Autozone!
The fact that it is open ²⁴⁄₇ is a huge plus.
They have a rewards program so you can earn money back towards future Autozone purposes. You can use this reward system at any location!
They have always been great about honoring warranties with no question.

Not good at all. To make a long story short. Ordered (and paid for) 2 parts, one came in right the other, just never came, nobody called, nobody could give me a straight answer. Other than we can’t control the shipping company. They have a lot of people working there, just taking orders, not thinking it seems. After 7 days and the part still not in, one employee finally made a few calls (after I got upset of course). My part was returned to somebody else at a different parts company. That made no sense to me. I paid for the part, went to the store 3 times and still no part. It had been cancelled or returned or whatever. Very frustrating!
We can order you another one…
No thank you! They handled refund professionally and were appologetic though.

On the start of my last trip to Vegas I decided my windshield needing cleaning so I pushed the button and watched my wipers disintegrate before my eyes. I dodged a thunderstorm on the way up and just got to a luncheon UYE before the skies opened up. I decided my run of luck had run out and went looking for wiper blades. After following the Unilocal/​Google maps directions to another auto parts place that no longer existed I ended up here after driving over 10 miles to go less than one. Las Vegas had had several thunderstorms in the last few days so most of their wiper blade selection was gone but I found a set that would work and sure enough I needed them twice on the way back to Phoenix. Service was decent in a packed place. The fellow who took my money noticed my Diamondbacks hat and pointed out his cool studs, to bad they were for the Yankees.