O’reilly Auto Parts

My serpentine belt broke. Called the crew over @ this location. James helped me out over the phone and was very helpful. Rolled over 20 minutes later and James & Antonio were waiting for me with smiles on their faces. He went over the whole belt install with me (he was a Hyundai owner as well). Very courteous and knowledgeable. Hats off to the swing shit crew @ O’Riley. Thanks guys!

Very helpful every time I go in! The manager Chris is very nice and all the employees are knowledgeable. They take the time to help you find what you need and will price match if a part is found somewhere else cheaper. Thanks for great customer service

Wow, I usually love the service at O’Reilly’s. But that a different location I guess. I come here to help my friend get a new battery.
We walk in an older lady is helping people at the register. No «hello», no «I’ll be with you once I finish» or no «someone will be right with you»
Okay lacking service.
6 minutes later and 4 more customers come in. Still no greetings. So finally a guys comes out from the back and I ask if he was available. He say no I am helping a customer in the back. There’s a line right there. I said I know I am in line. My friends asks the lady at the register if she the only one working she said «yes»
Please retrain your workers here as they give your company a very bad reputation. Lucky the Rainbow location has great service or I would have to go back to Autozone

It was summer in Las Vegas — so it was HOT! I needed a battery and I needed it installed. They said no problem. I said there’s some corrosion. They said no problem. A guy named Chris (I think — that’s what his shirt said anyway) did it for me. AND HE WOULDN’T TAKE A TIP! While I was waiting, other employees kept asking me if I had been helped. They were ALL friendly, polite, and helpful. This is where I will go for auto parts from now on. Guaranteed.

Great customer service… I will continue to go back to this one as my first choice in parts store and it’s not the closest auto parts store near me…

Soooo helpful!!! They made me comfortable giving them lots of my money for things that I am not very familiar with.
If you only kinda know what you are looking for and what you are doing, the folks here can really help you out.
After some electrical issues, the folks at the store assisted by testing my battery, starter and alternator. When we narrowed the issue down to the battery, they provide options for replacements, including warranty details (and some personal opinions).
They even lent me tools to change the battery right in front of the store.
(and let me wash my hands when I was done)
These may not seem like big things, but I found it to be a great experience. This is now my auto store of choice. Will be getting my air filters, head light bulbs and anything else I need from this location.
Thank you O’Reilly!!!