Jack in the Box

I’ve come to this location for years and years! It’s always reliable and only on a rare occasion is a mistake made on my order. Go to spot for a cheap burger that hits the hangover spot. That jumbo jack never fails. They have the cool new soda machine too, where you can make your own flavor combo like Vanilla Coke or Grape Sprite etc.

I give this Jack in the Box –5 stars if I could. I DO NOT RECOMMEND THIS LOCATION!
I gave them 3 chances. They must be doing the same thing to other customers unless it’s a crazy conquincidence that is happened to me 3 times.
I stop by here late at night to order the grilled stack munchkie meal.
1^st time: My order was done wrong, it had mustard, onions & ketchup. I called and was told, that’s how they make it now. Smh. To find out, there excuse was, we have a new cook.
2^nd time: They put regular cheese instead of nacho cheese. They took forever for my order and I called the 800 number to share with them my experience & Rickie White the district manager said he will make sure this doesn’t happen again since the excuse was «we are short staffed»
3^rd time: they didn’t add nacho cheese and instead melted regular cheese. I emailed a video to Rickie again and he hasn’t replied in 4 weeks.
3 times with the same mistake. Don’t take the chance everyone. Go to another location.
Management here are rude & employees have no customer services.

Came for the awesome shakes & fries. We usta come here sit at the front window & watch cars & ppl. But there were too many transient ppl here slummin & loitering. Came here today tables clean, quiet, organized & helpful. I ordered the vanilla shake real thick & flavorful. Gson got the strawberry shake he could barely get the thick ice cream through the straw. The fries were crispy on the outside yummy on the inside.

If no stars was an option, it would happen. I ordered my food, pulled up to the window and before I handed over my payment I saw a roach on the wall. Took a picture (which I will post) and told the cashier. She looked, shrugged her shoulders and said“not the first person to say something”. I get it, you work minimum wage and flip burgers for a living. But in any restaurant, cleanliness should be priority.

I’ve always liked eating at Jacks! The menu is affordable! I like this location they have the best customer service, I believe the drive through person is Carlos, that guy is awesome and goes above and beyond to make sure customers are satisfied. Thank you for your awesome customer service!!!

Nothing has changed. Still sucks! I should have read my own review before going back.