Apple Store

Went in yesterday for the first time. I usually go to the Apple at Forum Shops but I went in here without an appointment as soon as I walked in I was greeted by Tyler at the door and right away asked me if I needed help which yes btw my apple music was being psycho and not letting me play my favorite beyonce song and skipping over all the good ones smh so without an appointment he took my phone and checked it out. Tried a few things that didnt work then signed out of my icloud account and signed back in and BAMM! Beyonce was lit again Thankyouuu Tyler!

Staff was very friendly. I made a Genius Bar appointment, so didn’t have to wait so long. I’m very happy with their service. The location is perfect.

I love Apple products but I don’t like the Apple employees I encountered at this location recently. The new hires are rude, abrupt, and clueless about customer serves. I was shocked to hear an Apple employee yell at a customer «Not Now! I am busy!» as the customer approached her with a question. Shockingly @ITCHY!
I was in today to buy an iPad Pro… but after dealing with an arrogant and ignorant young male sales associate, I decided to call my hubby to buy my Apple products from Best Buy instead. The Apple associates working at Best Buy are usually so much nicer. Plus we got to use a Best Buy 10% off coupon on my Apple purchase. This used to be my fav Apple store… but no more. :(Maybe all the rude Staff will get Fired as soon as the Holiday Season is over. Finger Crossed. :)

Came here after Christmas to take advantage of their special one day trade in. Surprisingly, I did not have to wait long and was actually helped immediately.
1. Apple employees are friendly, knowledgeable and very down to earth.
2. They know exactly how to help you and if they do not someone does.
3. Apple products are very, very reliable and very productive. I have had Androids and support people that have Androids, just that the Apple Environment, after being a huge Windows person and a power user, is well integrated.
I traded in phones, okay, it was a small step to go from an Apple 6 to 6s for such a large expense. However, I felt it was the right time to trade in and to try out some of the features I wanted.
I suggest that if you need to come to an apple store, this is a great one. i also bought an Apple TV while I was here!

The entire team in this location is a joke. A simple trade of my cracked screen phone took 2.5 hours, they had me wait 50 mins past my «appointment» and kept taking in «walk ins» ahead of me and the staff blamed «we had call outs» for the delay? I’m sorry but how is your staffing issue a factor in my long delay? Shouldn’t u have scheduled less appointments if that was the case. They were unorganized, non-​communicative and rude! Been a fan of all things apple and have NEVER received such inadequate service, even their busiest store on 5^th in NYC service their customer with more care and proficiency. will never return to this location. Town square, Summerlin and Forum shops will get my business from here on.

Second trip to this location in 6 months and they have a horrible staff of rude and unintentive people. First visit was almost two hours of waiting for 10 minutes of interaction before they told me they couldn’t help me.
Today’s visit, another prescheduled appointment at the genius bar has led to waiting for an hour after signing in to only find out the rep actually canceled my appt rather than sign me in. Another 30 min pass and I finally get attention to tell me that the battery replacement program is not active anymore and they need to fix the website where it says it is active until next month
No, «sorry for the mistake, or sorry for the wait» rather another cold shoulder with no fix to my iPhone issues
Head to another store and save yourself the time

Very nice Apple store!
Come on you know I’m a fan.
This store is beautiful, the staff was very polite and helpful. The new Ipencil is perdy amazing!
Apple LOVE…

Great customer service! Was in today regarding an issue with an iphone 6 I purchased several months back. The specialist was really awesome and made us feel super welcome! I wish Id remember her name! Needless to say it was a great experience, they decided to change it for a new one, and apple really stands behind there product. The only reason I wouldn’t give the 5 stars was only because they did take longer than the time they quoted us. But the wait was definitely worth it! Great job! :)
Will definitely keep buying APPLE!!!

Fantastic service and amazing tech guys. It was Black Friday– I didn’t have an appointment and I was visiting Vegas for the holiday. I walked in expecting to be told there was no way to talk to a tech guy since there was barely room to walk in the store.
They gave me a 30 – 45 min window to wait and told me I can go shop and they will text someone in my party (since my phone wasn’t working) when it was my turn.
They did. And resolved my problem quickly — kindly and exceeded my expectations by loads.

Nice friendly staff. My phone starting malfunctioning while on vacation in Vegas, was having lunch at a restaurant near by when i Walked in and they gave me a later appointment that day. I went and took care of a couple things I needed to do then came back, they ran their diagnostic test then ended up giving me a brand new phone on the spot. Great experience. Thanks apple :)

Truly the worst Apple Store and poorest quality employees I have ever encountered! Steve Jobs should be rolling in his grave!

We come to Las Vegas 3 to 4 times a year. If we ever need help with an apple product we go to the Fashion Plaza Apple store ! The people are friendly, helpful, knowledgeable… And apple is fortunate to have such employees. Sales associate Brenda #973 545 515…and I believe Ashley helped with resolving my Mac Air issues …
Hats off to the Apple staff

Maria and Jaceta helped me set up and purchase my brand new computer and accessory’s! They were so lovely and patient! Thank you SO MUCH… I’m beyond happy!

I really like the simple layouts of the Apple stores. I like the great personalities that the employees here have. Very clean store and even though there’s a lot of people constantly going in and out of this store nothing is ever a mess. Sometimes though it can be very hard to get someone to help me. Not that anyone is not trying to but there usually either too busy with other customers or just not enough people around to help. I went in the other day to have my iPhone 6 looked at and it took almost 10 minutes to get someone to help me. Seemed excessive compared to other times I’ve been to the Apple Store. Maybe get a little more staff and I can bump up the stars. Thanks.

I hate shopping. I hate having to make an appointment to do so even more. Up on todays agenda: the Apple Watch.
Knowing they already have an appointment only requirement to buy iPhones, etc., it seemed a bit silly to me when I was told before it launched to make a fitting appointment to buy when I was ready to. It’s a WATCH. I have an iPhone & iPad, plus I’m a girl… how hard can it be to look online & buy a watch? Turns out… pretty hard.
I couldn’t figure out what I wanted, stainless steel or aluminium, let alone size & band. Specifically I could not wrap my brain around the $ 200 price difference between the Watch & Sport. I made an appointment & in I went.
My experience with Apple has basically been relegated to the Town Square store. Today’s errands had me at Fashion Show, so I chose this store. In the past my experience with this location has been this: crazy busy, hectic, rude, impatient employees (most likely because the store is so busy with tourists… of ALL sorts!) Expecting the worst but hoping for sub-​par, how pleased am I to report this was one of my better shopping experiences… EVER.
THE first sales girl was beyond patient & helpful with me. She answered my question to my satisfaction and if she didn’t know the answer (rare) I appreciated her honesty in saying so. After trying every possible combination of «looks,» and ruling in/​out bands & faces, 1.5 hours later I had my new Apple watch. Next I was off to the back to set up my watch.
Overall the process is simple (in K-​9 voice when he gives Mr Smith the TARDIS base code numbers)! The guy who helped me was thorough & friendly. His coworkers didn’t see the harm in constantly interrupting my conversations with him. I was impressed when he told them to go away as he was clearly helping me & 3 other customers set up their devices. I wish I knew his name… he noticed several issues with my iPhone & strongly suggested I make another appointment to have them swap my phone out. (Too bad he didn’t just grab someone to do it.). When I left he saw me out. That never happens at Town Square! You don’t even get a BYE let alone a THANK YOU!
Easiest Apple buying experience I’ve had EVER. Seriously considering coming here instead of Town Square from now on.

It’s pretty apparent that staff has not been appropriately trained, and that Apple is so successful that they just really don’t care if you have a bad experience.
I bought a new iMac and asked if they could transfer the contents from my old iMac. it is almost 7 years old. I bought it from this store. Despite me telling them that it was seven years old several times they told me they could transfer my info.
I drag my old iMac in to the store and they say it will take between 24 and 72 hours. 4 days later I still haven’t heard from them. I call them up and they inform that since my iMac is over 4 years old that the operating systems are not compatible, and they can’t do the transfer. I ask why they didn’t tell me that before. The associate (I’m assuming a «genius») tells me that she didn’t know about that and I can’t expect them to know everything. Of course, the next 3 associates and manager I spoke with all knew this.
I also asked why they didn’t call and tell me that it could’t be done and that I should pick up my old iMac and new iMac that I have already paid for. I ask her to refund me for the $ 99 in one-​to-​one service since they can’t complete the task. She says she has done so. She proceeds to wish me a good day and hang up on me.
I go to the store to pick up my computers. They tell there is an over 2 hour wait to get my computers that I have already paid for. After explaining why I wasn’t going to wait 2 hours, a very surly associate brings our my computers. I then find out that they have not reversed the one-​to-​one service fee. A manager comes and feeds me platitudes why exuding an attitude that pure go eff yourself.
They have the best products so there is not much you can do. If any one becomes a serious competitor to Apple I will definitely be one of their first converts.
To top it off, I get it home and find out that they did not exchange my mouse for the hand scribe like they promised.

Best customer service. Best computers and best software. Definitely World Class service.
«Design is not just what it looks like and feels like. Design is how it works.»
— Steve Jobs

Since I can’t post this without giving a star, although they deserve 0 stars.
Not the store itself but the main customer service is TERRIBLE. Made an appointment last week for Thursday and I wasn’t even on the list so I drove there for nothing! I told customer care that I wanted a replacement phone. So I came back today to get it replaced and they suggested we can fix the speakers so I waited 45 minutes and guess what? Still NOT FIXED. So they want me to stay longer to back up the phone and wait a long time again. So I drove there again for NOTHING! So now they want me to back up the phone at home and come back to pick up the replacement phone. I swear the incompetence of the employees from Apple is ridiculous. A retarded person can do their job better!!!

After lunch, I went to check out the recently enlarged Apple Store at Fashion Show Mall. My main reason was to find out about the announcements of new Apple products that I had missed by having other things to do.
Some of the employees brought me up to speed with information on the iPhone 6 and 6+ and then told me what they knew about the Apple watch and Apple pay.
I have always found the staff to be friendly and knowledgable in any Apple Store. Currently, the three in Las Vegas are all on Las Vegas Boulevard. That hopefully is changing soon, but this is an option that’s good, too.
Parking for the Apple Store is best in the green area under Saks. Come up the escalators to their second floor, walk out, and there’s the Apple Store.
Since I just got information, I really can’t justify 5 stars but they were very good!

I despise giving 1-​star reviews. I feel like a terrible person every time I have to give one. And I am an Apple fangirl 4lyfe yo, so I feel especially bad about this 1-​star review.
But oh. my. goodness. The experience I had at this Apple Store was such a nightmare. If you decide not to read the rest of my review, at least read this: Just stop. Don’t go to this Apple Store. You’d be much better off going to the Apple Store at the Forum Shoppes at Caesar’s Palace.
So here’s the sitch: Every Vegas trip, somebody loses their phone. On this particular trip, that unlucky person just happened to be me. Yea, fine, Vegas, you win. You can have my phone. I didn’t want it anyway. (That’s a lie. RIP phone. Sad face.) And to the person who stole it: (insert profanities here).
Because I cannot live without my phone, I had to get a new one. So I trekked out to the Apple Store at the Fashion Show Mall. All I was trying to do was use an upgrade from a different phone under my family’s account to get a new phone for myself so I didn’t have to pay a bajillion dollars for a brand spankin new iPhone. Over the course of the 2+ hours that I spent at this Apple Store, I talked to at least 5 – 6 different sales reps.
And no joke… EVERY SINGLE SALES REP told me something different. Things that the sales reps said to me:
— Yea sure, we can totally help you upgrade your phone using a different phone’s upgrade from your family plan
— No sorry, we cannot help you do that upgrade. The upgrade has to be used for whatever phone number the upgrade is for.
— Yes, we can do it, but then the phone number you’re stealing the upgrade from will become inactive.
— Normally we could do the upgrade, but your carrier doesn’t do cross-​upgrades.
— Oh yes, we can do it– as long as you are an authorized user on the account.
— No sorry, we cannot do it unless you are the primary user on the account. Even if you’re an authorized user it doesn’t work.
Like seriously, what the freaking heck? I don’t work at the Apple Store. I am not a so-​called Genius. But when everyone is telling me something different, who am I supposed to believe?
I ended up calling Sprint out of frustration because I was so baffled by all the mixed signals I was getting from the Apple Store employees. The Sprint rep told me that it was indeed possible to do what I was trying to do. And that furthermore, yes, it was in fact possible to do it from an Apple Store.
So I went back in and told the Apple Store employees this. They proceeded to tell me that they still did not think it was possible, despite a Sprint rep telling me it was possible. Fine, but could you at least check for me? And could you perhaps do so with a smile on your face, rather than making it seem like such an inconvenience for you to help a customer?
The last Apple Store employee who helped me before I gave up and went to the Apple Store at the Forum Shoppes was actually really sweet, and I do think she genuinely felt bad for not being able to help me.
In the end, my problem was not solved here and I left feeling more frustrated than ever at the incompetence and poor training of the Apple Store employees here.
tl;dr: I get the sense that the employees here are not well-​trained enough to be able to handle more than just simple «I want to buy an iPhone/​iPad/​etc.» requests. If you need anything beyond that, just… no. Also, if they tell you it can’t be done at this store, ask for a second, third, fourth opinion. (Because yea, that thing that I tried to here that they told me was impossible? I went to a different Apple Store and did it. BOOM.)