Apple Store

Do NOT take your computer here. This is the worst customer service I have ever experienced. Appointment 1: I scheduled for another day to bring my computer in for a new battery (they said they would order or hold a battery for me because that was my sole purpose of the next visit) appointment 2: no battery available. Appointment 3: they take longer than they said to install the battery. I wasted over an hour on the phone with customer service and hours at the stores just trying to buy a battery. Worst store experience ever.

The staff at this Apple Store are amazing. I made an appointment at the store to have the display repaired on my iPhone 5s. I was greeted right away and was helped by Cindy. She was very helpful and friendly. I got my phone replaced under warrant in about 15 mins. She helped me get the phone set up and I was on my way. I will always recommend apple products and will be happy to refer people to this store.

One of the nicest staff I ever met at an Apple Store. This apple store is located in the Forum Shops at Caesars Palace. I wanted to get a new I-​Pad. After arriving in the apple store no more then five minutes I had a sales person help. I was no rushed or pushed to buy and Apple products.
The sales person answered several questions I had. After spending ten minutes in the store I ended buying the I-​Pad. If you live or visiting Las Vegas I highly recommend this apple store. Also they fixed I-​Phone.

Very unhelpful! I received an iPhone 6S plus as a birthday gift (my birthday was last month) and I came in to add AppleCare to my phone. They refused to add AppleCare because the phone was purchased in Oct. I explained to them that the AppleCare support number said all I needed was a diagnostics ran on my phone and that I could add it. I requested to speak to a manager and the female Apple rep said well they are going to tell you the same thing. I requested to speak to a manager a couple more times and then she finally got a manager. The manager basically said to call the apple 800 number. Definitely not coming back!

This in my opinion is the best Apple Store in the Valley. The service people are generally nice. Obviously, I’m an Apple fan. I’m not giving five stars because you now have to wait in line (for a significant period of time) every time you check in. This is a problem with most Apple Stores.

I got there a couple of hours before my appointment. After being there for an hour, the place was struck by lightning and the power went out. There was no announcement in the store or the mall about what would happen next. Nobody from the Apple Store said anything about what would happen to those of use who had been waiting for hours, or what might happen to our appointments. We were quietly herded out of the store and to another section of the mall without explanation. Not at all impressed with their customer service or their emergency procedures.

Wow
Apple took all the cool respectful employees and put them in the Forum Shoppes.
Went in this past Thursday when I had a Genius Bar appointment for my iPad mini issue.
The greeter was on the ball and very helpful and Josh our genius really was great!
I have been ignored in Topanga/​Woodland Hills and Old Town Pasadena, treated like an invisible nothing.
Here is where you should be– a store that truly gets customer service. And we observed others being respected too.
Re: access: Take the southernmost Caesar’s Palace driveway– the one with the valet under a sort of rooftop– go up escalators, left at top, pass Spago and turn left again.
Not bad but avoid the walk through Forum Shops from the northern valet spot.

GO HERE! Don’t make the mistake of going to the messed up Town Center store. This is the store that correct the mistakes and corporate nonsense of the Town Center store. The manager at this Apple Store isn’t a corporate double talking scripted parrot.
Honestly, the only store I ever have a problem with is the Town Center one, on MULTIPLE occasions.
This store (Forum Shops) took their time, fixed my problem and did it without an appointment because the Town Center store was too damn lazy to call over.
I have thousands of dollars of the lastest Apple products, I’ll keep buying from the forum shop from now on! Great manager.

We went today just to look around and had a wonderful experience with Cheryl «Cheerio». She educated us on so many things about the new Mac lap top. She was very knowledgeable and professional with every step. We will be back to purchase a Mac lap top from her and she is a true asset to the company.

everytime i go into here its a pleasure. not only is it a gizmo and gadget heaven they treat me like an angel. Always are greeted with smiles and expertise. I go to the same store everytime

Great luck finding an Apple genius appointment when it really counts. So I drove to an Apple store location further than I wanted to in order to get my Iphone back in action. Arriving early, I had hoped that would speed things up but no such luck. Expect a good wait. For that reason, I refrain from giving all 5 stars. The genius staff are well trained and worth the drive, but the wait could be improved.

The most awful Apple Store I have ever been to. I came into the store yesterday to get assistant for my phone battery issue. I spoke to the person at the Genius Bar and they ran some test and couldn’t figure out what’s wrong with it and had to make an appointment to see a specialist. The next day I came in the specialist is telling me that I’m suppose to bring in my charger and cable also so they can determine the issue. Now I have to make another appointment to come back again. If the person would have told me in the first place I don’t have to come back and forth 3 times

I had a fantastic experience at the Apple at the Forum Shops. I was helped by Sergio (who was AWESOME, and I highly recommend him to anyone who needs help). We walked in about 15 minutes before closing as my phone took a final fall that stopped it from working completely. Sergio was fantastic, he didn’t complain about the fact that I needed a new phone right as they were trying to close up and go home for the night. Sergio was friendly and efficient. He set me up with my new phone in no time and I learned a lot of information I didn’t know.
GREAT experience.

Caesars Forum shop «Apple Store is by far that provide the additional services and some time allow you to do walk in to provide great customer service to meet and exceed Vegas tourist expectation standard and i would have to say it is open late n Bestest !!! EVER! «always so helpful to assist with any issues with your iPhone every time and without hesitation or questions asked they assure to help and exchange the product EVERY TIME

Don’t get caught in the marketing maze of the Forum Shops! Take the escalator up ONE level, walk all the way around to the left and down the super long hallway past the fountain until you finally get to your destination.

Awful customer service.
My four day old iPhone 6 crashed and burned. The day I got it, it started giving me the Blue-​Screen-​of-​Death. I’m no newbie when it comes this stuff and I did everything known to man to rectify the problem. All to no avail, as it progressively got worse. As of this morning, the phone is a brick, plain and simple. I don’t blame the phone, the technology involved is nothing short of miraculous and it is to be expected that every now and then you get a bad one. The problem is, when you do draw that short straw and you need actual «service,» this store scores an «epic fail.»
All I needed was to swap the failed phone for a new one — not an unreasonable request considering I just paid $ 750 cash for it four days ago and it permanently failed on my way to work. I stopped by and walked into this store, which wasn’t busy, as there we at least 20 blue shirts just standing around, trying to look like they were doing something. All were polite. All said hello. I explained my problem to the first one who asked if they could «help» me, but he didn’t. He told me I had to stand in line and wait for the one girl who was scheduling «genius bar» appointments. Strike one! I didn’t need a «genius» to help me. I needed someone to exchange my phone. I highly doubt that required a «genius.» So, I waited…
When the scheduling girl finally got around to me, I explained my situation a second time. All she could do was tell me I had to wait at least thirty minutes for an appointment to sit at the genius bar. Strike two! When I explained that I was short on time and I just needed to exchange the phone, she told me «You have to wait.» I told her I had to go and that I would just have to go back to T-​Mobile later and she responded with a shrug and an «Ok…» She was so ineffectual and uncaring, I’m actually offended. STRIKE THREE!!!
I promptly left with my problem unsolved and now I’m torqued because some customer service representative was more concerned about her «genius bar» pipeline than actually solving a long-​time customer’s problem. If find myself wishing Zappos sold phones, as those folks know how to treat their customers! I ran into three different people in this store, and not one of them was interested in solving my problem. Each just wanted to pass the buck… horrible.

Bad customer service.
My iphone 5 qualified for the free battery replacement so I went online to make a genius bar appointment. Ignore for a second how preposterously pompous it is that I am required to make an appointment with a «genius», which apparently to Apple means someone with too many tattoos and piercings, also ignore that there were no geniuses available for 6 days, just focus on the fact that I have an appointment. It is for 2:30.
I get to the store at 2:25 and walk in. There has got to be 30 employees working in the store based on the number of blue shirts. This impresses me– that is a lot of people working there on a Saturday. A few of them greet me and I let them know I am here to see a genius. They direct me to the back of the store and tell me to wait in a little line. it is now about 2:30. I have arrived on time for my scheduled genius time.
2:45 I am finally met by a genius, we will call him Einstein. Einstein informs me that he is not the actual genius that will be helping me, he is just the genius that is checking me in– a job worthy of a genius. He asks me why I am here (something I filled out online and something the greeter already asked me). He lets me know that another Genius, lets call him Tesla, will be helping me shortly.
2:55 Tesla greets me and asks me why I am here. We rehash it. He then gets a macbook out and checks to see if my phone qualifies for battery replacement on the website. He then repeats the process on an Ipad. This is baffling but he is pretty fast so the whole thing takes 10 seconds. He sort of blabbers/​fills time for about 5 minutes while he does who knows what on his ipad before taking my phone and telling me it will be done in 45 minutes.
I then go to Gordon Ramsay’s Pub and knock back some drinks to cope with this whole process, the highlight of the trip.
4:30 I return well after the 45 minutes this would allegedly take. We repeat the same process– 20 people ask me the same questions about why I am here. I am here to pick up a phone. In hindsight I know this involves someone walking up to me and handing me the phone– there is no paperwork, i didn’t need to check anything or sign something, literally someone needs to hand me a phone. Eventually I am informed that a lady genius, lets call her Marie, is the only genius who can get my phone (I asked). As she is working for her 77 cents on the dollar Marie is dealing with about 5 other customers at once as 20 dude geniuses roam around the store shooting the breeze. Real nice apple. During this time I have a conversation, and by that I mean I am spit on, by another customer who is picking up his computer and has been waiting for 45 minutes. Not encouraging. After waiting about 20 minutes I spy a genius just sitting on a stool literally staring at the wall. I walk over and say Marie told me to ask him to get my phone, which he then does.
For the number of employees present, the organization of this place is terrible making customer service useless. I get that there may only be a few people trained to actually replace the battery, but a Monkey could have done the sign in/​pickup process so there is no excuse for it taking more than a minute. Also, I had a reservation. I don’t think apple knows what reservations mean. Anyone can TAKE reservations, you have to actually enforce them.

I have never felt like an idiot while being in the store. The staff is always extremely friendly and willing to help. I don’t know how much praise they get, but these guys should be tipped!!!
I had accidentally made an appointment for the other Apple Store, but the staff help me right away anyways and brought my phone back to life.

***This is a extension of my previous review of all of my Apple product and Apple Store Reviews, I believe you can see my older review of the Apple Store and all of my gripes by clicking on some nearby link next to this review****
Update 4−11−14:
Wow I am seriously pissed now.
My mid-​2010 Macbook Pro, as it turns out, was built with a manufacturing defect regarding the wiring to the battery damaging the top case that holds my keyboard. I found out that my old and what was supposed to be a RELIABLE laptop intermittantly has issues with the keyboard and trackpad. It just randomly stops working!
Let me repeat that… both my keyboard and trackpad RANDOMLY STOPS WORKING! As in, not responding at all. The keys are still backlit with that trendy white lighting underneath the keys, and my Logitech mouse that I have owned for two years still responds, but I cannot type shit now. Tried moving my trackpad, nothing works. Only my aftermarket mouse does anything.
I noticed that a quick fix would be to close and reopen the lid, but so far I only managed to try this once because I am in the middle of a assignment at school. It happened before weeks ago, and back then I did a hard-​restart by holding down the power button.
Searching Google on the topic, I was appalled to learn that this issue has been prevalent for SIX YEARS! In fact, according to a lengthy TWENTY FIVE PAGE technical support thread on the Apple Discussion Board, the most recent posting was on April 10^th, 2014, and the EARLIEST post regarding similar issues was in January 27^th, 2008!
Here is the link:
That would be (according to a date-​calculator), 6 years, 2 months, and 14 days that this issue has been prominent and UNRESOLVED as a manufacturing defect! In other words, 2,265 days have passed and the manufacturing issue has still NOT BEEN CORRECTED!
Skimming through each page of the 6+ year forum post, the majority of the culprits points towards the shoddy manufacturing of the Top Case, Battery Wiring as well as the Battery itself. Over use, the battery has a tendency to expand, pressing and damaging the wiring against the bottom of the Top Case (it’s what goes over your keys on your laptop).
Average price for the repair, which is NOT A GUARANTEED FIX?!? $ 310 to $ 400.
Are you fucking kidding me?!? A design flaw like this is worthy of a RECALL, something along the priority of General Motors and faulty ignition switches.
My laptop is 4 years old, I have no intention of buying a new MacBook Pro because recent posts in the forum discussion shows that even brand new post 2013 models with Retina Display also suffers from the keyboard/​trackpad shutdown issues.
I have invested $ 1,100 of my student loan money in the year of 2010 to purchase this laptop, that I expect to be streamlined with what I thought was going to be SUPERIOR engineering and design. A additional $ 200 for AppleCare that has already expired roughly 1 or 2 years ago.
I am not spending a additional more-​than-​a-​third of the original value of the laptop just to fix a design flaw that gets in the way of my studies (I take online classes as well, which often have TIMED EXAMS, I need every minute to ensure that I achieve grades that are reflective of the effort I put into my studies, «disconnections» caused by me closing and reopening the lid to make sure my laptop keyboard works again IS NOT A ACCEPTABLE EXCUSE for a lower grade according to my Accounting syllabus).
I will not tolerate faulty design anymore. You can read my older reviews of Apple Stores and Apple Inc. to learn of my frustrations with dealing with this company.
Instead of spending $ 400 to make my keys work reliably, I am going to spend that money on a netbook that is not made by Apple.
Shortly from the time I post this review, I will upload photos of similar frustrations reflected by other MBP users from the forum post.

Always a fan of the Apple Store and still surprised that other retailers have not tried to emulate the smoothness of a visit here. Where are the cash registers? Well, there are none. See anyone walking around in an Apple shirt and they will check you out on the spot (or help you with whatever you are looking for). Better yet, use the Apple Store app on the iPhone to check yourself out if you are buying something off the shelf.
The location is wonderful and the shops at Forum are a breath of sanity amongst the chaos that has come to define Las Vegas.