Laptop Xchange

These people are beyond redemption. I purchased a used laptop in May with a 90 day warranty, and of course, the battery went bad within a week. I just called to see what the warranty policy was, and was told that the warranty doesn’t cover the battery. How convenient to be told this AFTER I had bought it rather than BEFORE.
Rather than make a big deal about it, I agreed to buy a new battery from them. However, since I live out of state, they would not take my credit card over the phone. The also told me that they WOULD NOT take a certified check, bank check, or money order, and that my only option was to mail them CASH.
With absurd policies like this, (along with the entirely indifferent attitude), these guys are just begging to go out of business for the second time.
Rather than continue to be treated like a pile of horse manure, I hung up the phone on the moron I was talking to and ordered a battery from Amazon. It’s arriving tomorrow, with a real warranty, and real return policy.
If you like being promised something and then being completely blown off, this is the store for you! They can’t even decide what their name is (Device Pit Stop)?

This company is fair and honest. I knocked my hard drive tower off of the desk. It was mangled on the outside and I thought the fan had stopped working I was prepared to buy a new one, luckily a friend suggested I go here and see what they said. For only $ 30 they repaired the tower, tested the function and cleaned the inside. All this in only 1 hour. I would return if necessary.

Arrived in my strip hotel at 4:45 dismayed that my laptop charger had gone south. Called them at 5 pm, said they had something for me. Drove over there (yes a pain at 5 pm rush hour traffic), and yes, that strip mall is super busy. The drive back to the strip at that time however is super easy.
OK, I show up, he finds the charger. There is alot of stuff in the store parts wise too. I didn’t look, but all sorts of parts and accessories. We plug it in it works.
Anyway, he quoted me $ 30 on the phone, I came down, I was charged $ 30, it was marked $ 40.
Totally saved my a$$, very close to the strip. They should deliver this stuff to hotels for people for a fee? I would’ve paid…
Thanks again

Great Service!@ A lot of Apple products. iMacs, Macbook iPhones and iPads

Positive things first: the staff was very helpful! The man that showed me around was very knowledgable and friendly.
Now the negative: the location is in Chinatown by Phở Kim Long and the parking and traffic is horrible, so be warned. I took in a smart phone and a 5 year old laptop. They told me the smart phone was too old (a year old) and the laptop was a «defective model» but they’d go ahead and give me a $ 10 trade in value anyway. I had to turn away to hold back my laughter. Also, the netbooks I looked at (all refurbs obviously) were about $ 50-​$ 70 cheaper then a new one and running XP Pro. I’ll pay the extra money and get a new one, thanks.

I have had 2 experiences with LaptopXchange.
The first was really good, when I needed some screws for my laptop and was given a cup full of screws to pick from for free. Nice!
It was this experience that led me to recommend this shop to a coworker who needed a laptop screen replaced. He called them and was told to bring the laptop in. When we went in, he told us they don’t have screens in stock and would need to order them, and it would take about a week. My coworker needed it the next day, and said so on the phone, so he kind of wasted our time.
On top of that, the price he quoted was almost twice as much as a place he had previously tried to get his laptop fixed at. So I guess LaptopXchange isn’t very cheap.

I have been a customer of Laptop Exchange for several years. I bought a total of 6 used laptops for my children there over the past 3 years. I went into those purchases knowing I was buying old, subpar laptops, but that worked for us because my kids were all young and I wasn’t looking for anything expensive. None of the batteries worked for more than a couple months and then one by one, the computers would die, either by my children’s hand or because the machines were old, slow, or in bad mechanical shape. Again, I think I got what I paid for.
Six months ago, my good, new, expensive laptop got the FBI virus on it. Since I work from home, it was imperative I have it fixed right away, so I took it to Laptop Exchange, hoping to pay the diagnostic fee to have them take the virus out. They called me right before they closed and told me they could not remove the virus, the hard drive was wrecked, but if I wanted to come down and purchase a new computer, and trade my «old» one in, they would apply the diagnostic fee to the price of a new computer.
I knew at that moment I was being had, but since they were holding my computer hostage, there was nothing I could do about it. I HAD to work the next day and they had my computer. So I went down there and bought a new computer, which I could have gotten at Sam’s Club for way less. I’m happy to report that after I explained to the clerk that I had already purchased six used laptops from them, he agreed to give me back my «old» computer and did not deduct the «trade off the sales price.
Once I had time to research the FBI virus on my own, I was able to restore my «old» computer by myself FOR FREE. Despite them telling me my hard drive was destroyed forever, it was not and it is still working to this day.
I would have gladly given them their fee to fix that computer and I would have continued buying used lap tops from them. Due to their shady practice of holding computers hostage and saying that it can’t be repaired so than can make you buy a new one, I would never recommend taking your computer there for a repair. Such a disappointment to treat a loyal customer in such a fashion.

I can’t believe I’m writing this review again but in my book you have to give credit where credit is due. The only reason I walked back into the store was because the Dell I spoke about in my last review completely failed on me and I was hoping that they would replace it. It sat dusty in my office for almost 4 months because I dreaded having to go back in there but a gut feeling told me to give it another try and I’m so glad I did.
I guess it really does matter who you deal with because the new manager James actually listened to all my complaints and concerns from before and responded fairly and took the time to help me find a replacement. I now have exactly what I want… a really good working laptop.
James was generous, kind and very very nice. He acted like a manager and treated me like a valued customer. I definitely have a change of heart with the way I feel about this place. I walked out happy and satisfied.
Thank you James for making the difference and giving me confidence to be a repeat customer again!

they are so stupid :(
i bring my TOSHIBA QOSMIO there cus my fan is broken and they check ed it for 5days and they call me said i need $ 350 for fixing it but after 8 or 9 days i didnt got any call or anything so i decided to go there and when i get there the white guy said that my laptop is UNFIXABLE !!!
im so pissed :(in fact he said HE CANT SCREW IT BACK !!!
so pissed !!!1

Laptop Xchange called me and told me my laptop (that is only 1 year old) needed a new dvd drive and a new hard drive. They took longer then promised to look at it because on day 5 we called and they said they still havent got around to checking it and then Skyler called me day 7 and said that they tried to run a disk dvd and it didnt work so I need a new dvd drive. They also told me they did not have any dvd or hard drives in stock. They said it would be cheaper to trade it in for a new one since I would have to buy a new hard drive and new dvd drive. Then I sent in someone else to pick up my laptop and I still had to pay 60 dollars for them to lie to me (what they called a diagnostic fee) and they proceed to tell him the way they check for problems is they run a disk and based off what the disk says that is what is wrong with the laptop, The kids who work at Laptop Xchange said the disk says I need a new harddrive. But just earlier that day, I was told my dvd disk drive wont even work or run, therefore, how could they run a disk? Theyr complete idiots they do not know what they are doing. They have teens who probably are not certified in anything working there. I give them zero stars but Unilocal is making me put something in the stars box. My friend from another state who knows computers, I went to visit him and he fixed it for free with in a few hours and my laptop works great. Dont waste your time or energy or gas.

If I could give this place 0 stars I would. They are liars!!! I couldnt get my laptop to accept a charge and so I brought it there with the charger and asked if the charger was broken. They took it in the back for a minute came back out said the charger was fine and that it was probably my hard drive and told me it was going to cost a fortune and i should just trade the computer in they would give me store credit towards buying a new one. I told them I would think about it and brought it to my friends house. He happened to have the same computer I plugged his charger into mine and it started working fine. It was just the charger and either they are reallllly stupid or they were trying to scam me!

I contracted malware. I took my laptop to the location on Spring Mountain after wasting time buying «fix-​it «programs from
, who’s online technician could not deliver. LX said I needed a new hard drive. After some hesitation, I paid for one even though I could not understand why they couldn’t chase down an infection. Too diffucult? Impossible? Maybe. I think they are better at replacing parts rather than troubleshooting and repairing. Never mind the markup on the hard drive, what bothered me was the attitude on the call back/​come back. I came back with computer because the sound would stop after the computer went into screen saver; requiring me to restart computer to regain sound. That’s when I, like the Terry P. reviewer heard laughter in the back plus PROFANITY followed by the foolish advice of never letting the screen go idle (yeah right). They took it back in for repair again in accordance with warranty. The sound was restored but the computer has never been the same. The card reader slot is damaged– it will no longer hold the slide in cover plate in place (I use tape). Also, the quick scroll-​down on the mouse/​finger pad doesn’t work anymore. I won’t go back again. Not to that location! Its all about the attitude. They (LX) give me the feeling of being a sharecropper who had no other choice in where to by seeds. Are they (LX)run by people who, after a long distinguished career in the IT business –keeping sophisticated networks up and running, then decided to start their own business? Or, are they some excon (s) that acquired a little knowledge from the result of having a lot of time on their hands? I advise anyone with a laptop problem to go to an authorized repair technician, or be prepared to send their computer back to the manufacturer for repair. Always have a current warranty!

Laptop Xchange on Spring Mountain is excellent, and I have no complaints against them. However, I had a major problem with the store on Sunset, near Galleria Mall.
I took my laptop in to get a keycap replaced. While examining my laptop, they accidentally destroyed the laptop hinge on my lid. They are refusing to take any responsibility for the $ 200 repair which is now needed.
Please patronize the Spring Mountain store, and not the Sunset store!

I recently took my laptop in for a dignostic which was overpriced and I ended up buying a reconditioned netbook. I got an Aspire One for $ 299. Turns out its really slow and OVER PRICED! I got home and looked it up online and it’s only $ 289 at Walmart BRAND NEW. Come on people it doesnt take a genius to figure it out. Brand new is cheaper than used. Ridiculous right. I was gonna return it and get my money back but Im pretty much stuck because when I checked my receipt, it says there’s a restoking fee of 25%. That’s $ 75+ of a lost!!! I feel ripped off and will not be returning to that store anytime soon. Another unhappy customer for Laptop Xchange.

Horrible! Bought a replacement laptop cord for 50 bucks way overpriced (according to amazon) and it stopped working after 2 months of use. When I brought it in, it took them 5 minutes before they realized they had a customer (could hear 3 men laughing about something in the back). Then they told me my laptop cord had been dropped although the cord has not left it’s place on my carpeted floor. Very disappointed in the service I received and the price I paid. I would give 0 stars but Unilocal won’t let me.

I was in today with my laptop that I thought was dead. I was traveling and lugged it around for 2 weeks in its comatose state. I took it to Best Buy in Hawaii had to stand around for about an hour with no results and no clear diagnostic. I could not leave it because I was flying out 3 days later.
I took it into Laptop Xchange as soon as I got back to Las Vegas. The guy at the counter fixed the problem in less than 2 minutes. This is the second time I took a laptop in here (different laptops). Last time I had to leave it but the service was exceptional.
These guys know what they are doing. If unfortunately you have a laptop problem you must bring it here.