Verizon

I found the place to be a meat market trying to get us in and out at maximum speed with the most damage to my bank accounts. They have made some less than ethical changes in our account that I am going to get straightened out. I’ve been a Verizon customer for 10 plus years and have had 0 bad experience until now. I plan on correcting this soon.

This store got my business because of their exceptional customer service. I am very big on businesses pleasing the customer who are paying their hard-​earned money on their products. I needed phones for business and personal purposes separately and just went in to look. I immediately greeted from outside the door and asked what were my needs. I appreciated that, however, I was just there to look, not buy. The rep, Lamont allowed me to walk around but offered when I was ready, someone could assist me. I like that. Didn’t even get an acknowledgement when I went into the Sprint store in the AV Mall (hint: I would avoid Sprint if I were you, poor customer service). When I saw something that might accommodate my needs, I asked for help and was presented with Branden for further assistance. Not only am I getting a phone for work, but also two smartphones for me and my son for personal use with a great deal. Three phones in all. No pressure either, which I really appreciated. Thank you Lamont & Branden! Thank you Verizon!

This is my favorite Verizon store in the AV! The staff is very friendly and I don’t feel pushed into buying anything. I went to buy a new tempered glass screen protector after my old one broke and Liz even applied the tempered glass very carefully! My phone looks great again and will definitely stick to this particular Verizon store.

Horrible. Day and night Managers are clowns and very rude and unprofessional. Went on ⁴⁄₁₀ for new service and the Mexican guy, I believe his name is Oscar messed up everything. He ran 5 credit checks and then locked my credit so had to contact Verizon, was ready to pay for everything then I realized I left my credit card in the car and told him I’ll be back in a min. Came back not even 30 seconds later and he was already helping someone else and ignored me. Walked out with a pos s6 that I ended up exchanging somewhere else but realized they deactivated my SIM card and came by this store to get a replacement. There was only 2 ppl in the store and the manager was acting like a lil punk and don’t want to help me and told me wait 45 min to 1 hours even thigh no one was there because he to scan it or something. I told him just give me the sim and I’ll activate it my self because I needed my service restored ASAP and he said He can’t and to call CS and have it shipped if I want it activate it my self. Walked out furiously. They also tried to trick me on some stuff like a activation fee, signed me up on a $ 80 plan when I wanted $ 60 and gave me insurance with out my authorization, this was on ⁴⁄₁₈. Also on ⁴⁄₁₀ they didn’t help me with my employer discount or porting my number. Service is also garbage. Canceling everything soon. Avoid at all costs.

Verizon. One time I see you guys give good service in your store, the next time its craptacular. In the past, I’ve fought tooth and nail to take care of any issues either online via chat or on the phone. Service was awful in store. Then I went in with my FIL and he received good service, and I thought you guys had really turned things around. Nope. I was wrong.
A few days ago I took my 20 month old smart phone in because I was lucky if my battery lasted 5 hours if the phone was unplugged when it reached full charge and not used at all. The rep (started with a B) I spoke to told me 1) I destroyed my battery by using a car charger I bought at Verizon about once every 6 weeks, that 2) if you ever use a social media app, even on a brand new phone, you should not expect your battery to last more then 3 hours on a full charge, and 3) he might be able to get me out the door with a new phone (he also tried to sell me tablets and every accessory the store carried) for $ 150, but he would get into so much trouble if he did that because he was required by store policy to upsale additional items onto any new phone he sold. He was rather pushy, and insisted nothing was wrong with my phone. Um funny because my battery is not holding a charge like it used to, which is age related, and I’m pretty sure not being able to go anywhere without my charger is a problem. But to hear him talk none of this was normal wear and tear and it was all my fault.
I left without buying anything, came home, and ordered a new phone online through their website for a total under $ 75. My new phone, after using social media on it all day, still had a 75% charge after 14 hours. Yeah, 3 hours my a**!
So, while Verizon offers excellent coverage and they have good phones that almost last long enough to get you to the upgrade frame, their in store customer service still pretty much sucks. I’d say skip out on the store experience unless you just want to play with new phones or tablets, and do your business with them online or over the phone.

Verizon has altered my credit report reflecting the $ 1200 mistake they made. So now my credit score has taken a hit because they charged me a total of 4 times for an iPad that was returned.
By all means, stay away from Verizon. This company has either gotten so large that customer service has just become a joke to them, or this was some intentional and very illegal attempt at screwing with me. An attorney has been retained and once I sit thru these hearings I’ll have another update.

Long story short. I walk in THE PALMDAlE store today with my 3 year old, the lady in the front put my name on the waiting list to be helped and said there was just one customer ahead of me and I was next. I said ok cool and we waited. And waited. And waited. Watching several customers walk in after me and being helped some even leaving before I even been helped. I waited an hour and my name was never called, there was customers that came in alot later than I did being helped. I just left. I was basically ignored for an hour. I went to the Lancaster one and even though it was busy.
I thought I would have to wait awhile. But that wasn’t the case they helped me as soon as I walked in. :) So thank you Lancaster Verizon for making up for the Palmdale ones crappy customer service.

Martha, Martha, Martha. If you read the other reviews, you’ll go in asking for her and get great service. She was extremely patient with my gazillion requests, helpful in the extreme, couldn’t do enough to recommend peripherals, demonstrate how things worked, and more. When I get my next iPhone and need other stuff, you know I’ll go in when she is there.
A few visits later … With an injury that kept me in the vehicle, the fabulous salesperson walked out to the car two times to help complete the purchase – to look at my ID to confirm my discount, and then to run out to see if I needed to also buy a Mophie. Fabulous service!

Our experience with Oscar at verizon was really frustrating. I don’t know if it’s a trend among the sales people at verizon or not, but his dishonesty and sneakiness was absolutely infuriating. Do not trust these people. IF we continue with verizon after this contract is up, I will drive the extra 30 miles to use another location. This verizon store has NO INTEGRITY. And I wouldn’t recommend them to anyone. I would explain further but I’d rather just warn you Not to buy the Xperia 3.
My husband had his for 1 hour before it bent in his front pocket and the ENTIRE phone shattered.
I hope this saves someone else the trouble of going to this location and getting totally swindled.

This place is a fraud! Avoid Vijay (he’s the fat guy that’s always eating donuts and has long hair) and Ralph. They conned me out of giving me two «free» tablets and lied to my face telling me the only charges would be activation and taxes. Do not sign anything and read your contacts thoroughly. They didn’t mention a 10/​month added line fee. And they wanted me buy 3 of them! !! I had to pay a 70 restocking fee on each tablet

Lancaster Verizon is the worst stiore I have ever been into there’s no customer service they never get your order right they lie to you to get you in the store

Ralph is the man!!! Quick and easy and helped with my bad day!!! Thanks Ralph! You are a 5 star customer service provider! Watch out I might steal him to work for me! GREAT CUSTOMER SERVICE.

Worst internet service despite multiple tech visits and equipment replacements.
The last tech finally admitted that the signal in our area is running across old phone lines that are long overdue for upgrade. However no future plans for upgrading. Though I hear great reviews for cell service… don’t sign up for internet!

Pheobe is a rotten person and salesman. Get rid of her. Popping gum the entire time, and very condescending. You ask a question and she acts like you’re stupid because you didn’t already know the answer. Ummm… Isn’t that the purpose of your job?!? If I don’t understand, explain it!

Not a fan of their customer service. Bought the new iPhone 6 there. Also got all the bells and whistles to go with it. After 32 days, the button on the case broke. Took it back to the store and because I wasn’t in the 30 window, I’m on my own. First the sales person said I needed to deal with the manufacturer, on the box it says to return to retailer! The sales person said call the manufacturer, there’s no number on the box! Besides, it says to return to retailer! Major failure on the customer service side!

This is my least favorite Verizon store to deal with. I walked in today with no welcome and no one checking people in like they do at every other store. I’m fine with signing in myself but that apparently isn’t an option anymore. There were two employees standing near the front door talking with their tablets in hand ignoring everyone walking through the door.
Several customers were standing near them wondering the same as me, if anyone was going to acknowledge us entering the store. Three people ended up getting checked in before me though I technically was first through the door.
They just don’t seem as welcoming at this store as they are at others. You must approach them, they won’t come to you. If you decide to take a look around you can go unnoticed. Once signed in it was a decent wait, something they can’t really control, I get that. But while I waited I did notice at least two other employees walking around with no real agenda.
Once seen by a rep I had a good experience. They usually are pretty nice. My only issue was with the initial entry into the store. If I wasn’t Verizon customer I would have left and taken my business elsewhere.

I wish I could give these guys more than 5 stars. Best wireless retail experience I’ve ever had.
I have an iPhone 5 on a Verizon plan that is one month out of manufacturer warranty, and has suddenly started crashing and rebooting itself every 1 – 5 minutes. After updating everything from the software to the firmware and totally restoring the factory settings, I finally gave up and took it to Apple. The Apple store team couldn’t do anything for me but charge me $ 350 for repairs and keep my phone for 2 weeks. TWO WEEKS? I can’t be without my phone for two days, or even two hours.
I had resigned myself to paying $ 650 for a brand new phone when I came in to the Lancaster Verizon store. Marcela was super helpful and found an extended Verizon warranty on my plan that I didn’t even know I had. She had a brand new phone overnighted to my house via FedEx at no charge, and I was out of there in less than 10 minutes. She even gave me her card and her cell phone number in case I have any issues.
Thanks, guys. You just saved me a bunch of time and $ 650. This is what outstanding customer service looks like.

Yesterday my husband and my self went to upgrade.
With the help of Ralph we were there for a long time but he gave us the best help ever, we ended up staying until closing but it was worth the wait every associate that was left they were also very friendly I give it 100%

I’ve never seen a salesman who spent so long trying to talk us OUT of spending money!
Brion actually seemed concerned over our phone problem and kept his cool even despite the hard time my grandfather was giving him. He tried so hard to get us Not to buy a new phone, but when he finally relented he did try to get us into the cheapest possible solution to our problem. I was shocked and impressed. Never once did he speak patronizingly — or act like my grandfather was deaf, or speak to me in lieu of dealing with him.
Super Amazing Service!

What a great store. I’ve never had an issue with a phone since I moved here from AT&T. Everyone is knowledgable and incredibly helpful. Carlos is a great guy who knows his stuff and is always there to answer any questions you may have.