T-Mobile

I had a great experience transferring over my new phone from the old phone… Headache was solved by master technician Jorge he took the time and transferred over me files information and music… Thank you

Meh…

If I could give them 0 stars I would! This is the WORST cell service ever! I switched from Verizon thinking I could save some money. I had T-​mobile service for 8 months and during that time had to be shipped 4 different phones. The phones constantly drop calls, freeze up and have to be hard-​booted. Each time this happens, you have to reset up your phone. With the last phone, they had great difficulty transferring contacts from one of their phones to another. I ended up with duplicates of every contact (over 600!) plus had 35+ that didn’t ever make the transition and had to be reentered. When I finally went back to Verizon, I was charged over $ 400. $ 200 for a cancellation fee and $ 200 for paying the remainder of the phone off. I verified several times with the agent on the phone that only the $ 200 cancellation fee would be charged. I wrote to T-​mobile, explaining all of the problems and asking for a waiver of either the cancellation fee or the phone fee. Their only response is that they don’t guarantee coverage and I had 30 days to return the faulty phone. On top of everything else, when they send you a replacement phone, they send you a refurbished one. So you start out with a new phone, get 3 refurbished ones that don’t work and then end up paying for the new phone that never worked properly. Never ever do business with T-​mobile!

It all started when I went into this store last year and one of the sales reps gave me advice to hold off on buying a new device because the G2 was coming.
I’ve been stalking the release of the new Google 2 phone for months now. It’s a sickness that has no World Health Organization classifcation — yet.
I even watched as HTC filed documents with the FCC to get the physical device (released in Europe as the «HTC Magic» under Vodaphone UK, to be exact) approved for sale and usage. June 15^th came and went. Still no phone. The tension grew. I started eating cupcakes in anticipation of using Google’s Android upgrade (called Cupcake).
I figured, since T-​Mobile is the exclusive retailer for this phone, maybe this store would be able to give me additional insight. And because it WAS the sales rep before who had helped provoke my stalkerish behavior in the first place. But sadly, he wasn’t there.
The only thing the new sales representative said was, «I think you know more about phones in general more than I do. Sorry, I can’t help.»
I thought, «Then what the f*ck are you doing working for a mobile phone company?» Instead I said, «I think someone’s been downloading porn onto all of your PDAs.»
And now, pre-​sales of the G2 have begun. I was happy, for a few nanoseconds. Then I realized, T-​Mobile charges AN UPGRADE FEE. Not only do you have to wait 2 painstaking years to get to the moment of sweet glory to get a new phone — they charge you $ 18 extra just to congratulate your patience.
So now I’m going to wait until this thing is either on Craigslist, Samsung releases its own version or my contract runs out in September and I can get the iPhone with AT&T.
Wouldn’t recommend this store if you’re a serious tech geek like me. It’s nice to wander around if you’re not. Just be careful to avoid the porn.