Sprint Store

I ordered my new phone online and chose to pick it up at this store. I was hopeful that I could discuss better plan options when I arrived for my scheduled appointment. Unfortunately after I was told it would be 20 minutes to enter it (don’t know what that was about), they explained to me that I was on a a contract for 6 more months and while I could upgrade my phone there was nothing they (sprint) could do about changing my plan without charging me more a month. Furthermore, after much prodding by me and explaining the charges I pay every month, he explained that when I added my husbands line to my plan 18 months ago they had set him up with his own plan instead of giving me a $ 10 discount and have been over billing me for 18 months! He then proceeded to change it so I would save the $ 10…
Today I called the 800 sprint customer care line and after explaining my situation they got me out of my contract and got us on a plan that will save $ 50 a month. It was a easy phone call and I was only on hold a bit to get the authorization she needed to help me.
I do not understand why the associate (assistant manager) couldn’t or wouldn’t make a call to sprint and get this taken care of. My only assumption would be is he did not want to take the time to provide any sort of customer service. AND the icing on the cake is he asked me to give him a 10 or not fill it our at all when I was asked about my experience in their survey… SO! go online or call customer care as the store people are not in it to help!

They are the worst. Took a new unlocked Moto X Pure Edition in there and the slimy sales guy refused to activate it. Said it won’t work on their network. I called Motorola while in the store and Motorola confirmed that it will work on Sprint network. I let them talk for about 20 minutes and the slimy sales guy still refused to activate it. I asked him how to resolve the problem and he said I should buy one of their phones from him. Needless to say, I left and was able to find another carrier that had no problem activating my phone. I’ll never use Sprint again.

Nice staff. Helped me with a busted phone get into a reasonable replacement option on the cheap… well, cheaper compared to other options.
They tried their usual upsell and to try and get me to buy a new phone and such. I declined, they smiled, and said «always worth a shot», which is true.
Came in with a busted phone, left with an overnighted package for a new phone.

So the store gets 3 stars and Sprint Service gets –5 (that’s minus 5) stars.
Save yourself trouble and avoid Sprint.
However if you are already stuck with Sprint and are desperate enough to drive up somewhere so you can be told that there is nothing wrong with you phone and that network is being upgraded (for the last decade) in person than this is your store.
Here are few tips for those stuck on Sprint Network:
When someone calls you will have about 30 – 60 seconds before your call drops so:
o Make sure you have notepad so that you can copy down callers name and phone number
o Make sure to let your callers know that are using Sprint and that call will drop at any time (hope you get that many words in)
o Let your callers know that you will be calling them from the land line or someone else’s phone once the call gets dropped.
o Tell everyone not to send you any multi-​media text messages because it will slow down your phone or it may not get delivered at all
o turn off location service on your phone because it won’t work with slow Sprint data connection
o don’t have any expectations of actually using data on your smart phone
o don’t bother calling customer service. They will apologize for the problems and tell you that they are in the process of upgrading their service and things will be better in 30 – 60 days. They will tell you that every month you call during your entire contract
o make use of your time without cellphone service and explore other service providers (obviously not on your phone) or spend some quality with your loved ones.

Although not a store with technicians that repair your phone and the wait time can be a little long at times, the service there is truly fantastic. Obviously they are store reps and not members of the board so they don’t have ultimate power to do whatever they want, but they do take the time to listen to your needs and make the best suggestions for each situation. Everyone I’ve met there is very knowledgeable and extremely helpful.
I find it funny that most complaints about this location are things that are obviously out of the store’s control, and they’re probably busy all the time because they’re the best store in Colorado. If you’re in a hurry and don’t want to wait, maybe you should take the responsibility on yourself to set an appointment on their website. I’m usually in and out when doing this. I wouldn’t shop at any other Sprint store.

The worst! I brought my busted-​ass phone in here to see what they could do for me. «Good news,» the guy at the counter told me, «you’re eligible for an upgrade!» I explained to him that this was probably the sixth time I’d been in for various «known issues» with this particular phone, and I would like to really avoid shelling out major bucks for the super-​fancy upgrade since all I really need is a decent replacement (I bought insurance when I got the phone) given that this phone is apparently the Worst Phone Ever Made and Every Single One Ever Sold Is A Piece Of Crap. True fact. I read it on the interwebs.
Anyhow, Smarmy Salesguy eventually talked me (and my husband, whose phone is just fine, even though it’s the same POS model as mine) into taking advantage of the Black Friday Specials and buying this, which comes with that, and rebate, blah blah blah. It’s amazing what you can be coerced into purchasing when your phone has completely crapped the bed and won’t even turn on, isn’t it? But I digress.
We had the items on the counter, credit card in hand and ready to purchase, when Smarmydude suddenly goes, «uh oh… looks like you’re NOT eligible for an upgrade.»
«I’ve been told on several occasions I was,» I reminded him. Also a true fact. Like I said, this phone has been a problem for me before.
«Well, I don’t know who told you that, but they were mistaken.»
DUDE. IT WAS YOU. LIKE, 20 MINUTES AGO.
He gave me some BS story about how it was out of his hands and was up to customer service (only available via phone, not actually IN THE STORE WHERE THE CUSTOMERS ARE), and no, he wouldn’t call them because it was «a waste of time.»
Seriously?
Well, too bad for you. Do you work on commission? Big mistake. Huge. We had money in hand and were ready to go, but you blew it. Took our business to another Sprint store (review forthcoming) and were treated with respect, truthiness, and REAL customer service.
P. S. As stupid as this sounds, whenever we drive near this particular Sprint outlet, our calls drop. True fact indeed. Avoid this store like the plague.

I was greeted right away and put in the Q so no one would jump ahead of me. It was pretty busy because its not the biggest store but its fully staffed with more Employees than Walmart.
The Issue was my phone wasnt connecting over 3G in certain areas or buildings. And she pulled it up showed me the coverage area and how my phone has had connectivity over the network and it wasnt rejecting the signal. And explained Apple has it locked down on what sprint can do. But she still did what she could including a soft reset.
And suggested I take it to an Apple Store so they can fully diagnose it. The Soft Reset worked and its a little faster but I think i will still take her advice.
Great Customer Service and a Great Sprint Store.

Thanks for letting me stand there for 30 minutes, pay for street parking and not bother to acknowledge me.

Ok, so I don’t expect much from cell companies. I usually expect a line and slow service. That said, this place brings it to new heights.
This is the closest Sprint store to my work so I’m stuck with it. The line is always out the door, the people are rushed and the service is so slow if I start on a lunch hour I don’t get helped before it’s over. (Bear in mind, 1 hour lunch!)
I know for a fact the Sprint off Sheridan and Hwy 36 I’ll never sit more than 15 minutes and I’m helped right away. It’s probably 20 miles and it would still be quicker with the drive.
Avoid at all costs.