Party City

So frustrated with this store. Got 12 balloons, walked outside and 5 popped getting into car (gently). Go back in to just ask for money back and they tell me to go to the back of the line (which is 10 deep). Just leave with balloons and write into website… nada. They could give a sh@$ about customer service.

If I could give less stars I would. This is the worst location. The staff are young girls who are nothing short of rude, unprofessional, and absolutely unhelpful.

Tried to buy some inflatable balloon instruments and they only had 1 pack left. Sadly the person at the counter was helpful about ³⁄₅ as well. Great store other than that though.

I bought some balloons for my son’s birthday party. The staff on Friday were very nice. Went to pick up the balloons Sunday. Sunday morning staff weren’t the nicest but hey they weren’t terrible. I made sure to buy the extra staying power in the balloons. Drove the balloons 15 mins get out of the car and they all pop. No trees, nothing around, no excessive force. Frustrated a friend went back for more balloons. She walked out of the store and the employees didn’t tie the string very tight and all balloons gone. Long story short she got the balloons to the party and they all popped within 10 mins. I like the balloons at king soopers better. Those at least last for 3 days.

So I come to the store very often because they have so many great things. great balloons anything for a party any occasion however I have to say they return policy is terrible it doesn’t matter if you have a receipt you have to have it in so many days or you don’t get your money back I think if you have your receipt out are entitled to your money back it definitely makes me think twice about shopping here

I must’ve gotten lucky or go on a day with very professional and helpful staff members.
I had to order 100 balloons on such short notice and the staff assured me it’ll be almost an hr bc of of the rush they had and short staff. I understood and still shopped around for party decorations and they had such a huge selection! The employees helped me pick things out and helped me located other items that I needed. The staffs were very friendly and helped me out so much! Looking at other customers reviews I’m shocked; I must’ve gone on a good day!
The balloons were done in less than a hr and the staff members helped me put them in my car and my friends.

Terrible customer service. Tried calling 3 times to get directions. Never received the correct location. Must have new people that don’t know where they work.

Selection was awesome for Halloween stuff. On floor staff very helpful. Cashiers were incompetent.

One week before our wedding, we called this store to inquire about helium tank rentals. Instead of having a lot of flowers, I was going to fill the reception space with orange balloons and the helium tanks were a part of that.
Conversation went like this on the Sat. before our wedding:
«Hi there. I would like to rent a medium tank and a small tank for my wedding next week. Can I go ahead and reserve them?»
«The tanks are always here. Just come on it.»
«Okay. Things are pretty busy since it’s the weekend before our wedding. Could I come in today?»
«Sure.»
“So there’s no limit on rentals?”
«Nope.»
My now-​husband hung up the phone. I reminded him that I was too busy to go to Party City today, but I wanted him to use my credit card and it would be cool if he could call ahead and make sure that he would be able to sign for me on the card. If that was going to be a problem, perhaps he could pay over the phone and then drive over to pick up the tanks.“
He called and was met with another store clerk. That person told him that you could only pick up a helium tank for 72 hours (three days).
On Thursday before our wedding, we went to Party City at 8:30am. It was open — they are the Halloween experts.
My now-​husband went up and started the tank process — one medium, one small tank. I was picking up some paper-​ware. I went over five minutes later and:
1. paid with a credit card
2. gave the clerk my phone number (you always have to do that when you check out at the P.C.)
The clerk went and got my tanks. My guy went out to pull the car around. About 5 minutes later, the guy brings out two tanks and puts them at my feet. I pick up said tanks and went out to meet the car.
We left.
The morning of my wedding, my family and my husband’s family and our friend’s met at 8am to blow up balloons.
We had the tanks.
We had the balloons.
We had the string.
We had the balloon clips (curiously, party city in lakewood does not carry those.)
We didn’t have helium tank nozzles.
I had to go to the salon in two hours with my entire bridal party. Our day was completely scheduled. So my dad called different florists to try and find helium nozzles, since we were downtown and P.C. LW was a good 20 minutes or more out of the city. Finally, my dad called the P.C. and explained the situation. He asked them to have two helium tank nozzles ready (one medium and one small) as he was sending the receipt and my brother to pick them up.
My brother went to P.C.
When he arrived, there were no nozzles waiting for him. Just a lot of Halloween expert attitude.
My brother explained the situation and waited for the nozzles. And waited. And waited some more.
Two hours later, I was headed to the salon. An hour and a half later, I heard that P.C. could only unearth ONE helium nozzle. My brother took what he could get and returned to find no one there to help with the balloons because we all had stuff to do.
Quickly, they recruited some folks and went through the first tank.
My brother returned to P.C. to get another tank and to ask again for another nozzle. He was greeted with more Halloween Expert Attitude.
In the end, we were blamed for leaving «too fast» on the first day for the guy to get me the nozzles. I was not told to wait for the manager. I was not given any indication that the tanks they were giving me were incomplete.
They said that my brother also left too quickly. I’m not sure how that could be since he was there only to retrieve the nozzles.
You’ll recall that I mentioned we gave the clerk our cell number when we checked out. If we had in fact left too quickly to receive the nozzle’s, I’m not sure why they wouldn’t have called us.
This caused my brother so much stress that he wasn’t able to attend the brunch the morning after the wedding. I know that Party City employees aren’t paid a lot of money to work there, but my god — with incompetence like this, it makes me wonder HOW STUPID we have gotten as a country.

I must be crazy, visiting Party City the afternoon before Halloween!
It was chaos. Sheer, utter chaos.
One lost-​looking teenager manning the «we’ve got ‘em stocked in the back room, so pick the costume you want from the pictures on the wall and I’ll go retrieve it for you» department. Two cashiers working the registers (three stations were empty) when the line was 15+ people deep. Nobody else in the store.
SO EASILY it could’ve turned into a rioting free-​for-​all, since customers outnumbered employees roughly 30-​to-​1. But we’re nice people, so we sifted respectfully through the crap on the floor to find our choice items, waited patiently in line, and conducted ourselves with the utmost decorum.
Just so you know, you won’t find anything THAT awesome here… at least not as far as Halloween goes. Most of the exact same stuff is available at King Soopers too… and King Soopers even has some pumpkins left. You know, in case you waited until the last minute.

This store was a God-​send as I was looking for party supplies for my neice’s graduation. They also had some graduation items on sale, so I got a cute mug with a little dog decked out in a mortar board for half price… I love bargains. Also was able to get some inexpensive party favors (bubbles with wands) to keep the little kids occupied while the big kids ate and talked and sipped a little Coors.