Hobby Lobby

This store seems smaller than some of the other Hobby Lobby’s in town. Their mirror selection was severely lacking. We ended up driving to another location to try and find we needed.

I would give this store five stars as it has everything you could need to be crafty and creative.
However… I was at the store on May 4^th getting some items to create a highly sentimental mother’s day gift and the customer service I received from one individual was less than desirable.
Around six pm I was wandering around the store looking for a specific item that I was unsuccessfully finding. I was by all the fabrics and kindly asked the older woman behind the counter if she could tell me where blank tiles were — and that they were for making cup coasters.
She looked at me with a particularly rude face and said, «Yes — Home Depot,» and then failed to say anything else.
I realize that this store may not carry the item I was looking for — however this is a craft store and I did state why I needed this item. A more customer oriented and kind response could have gone something like this, «I’m sorry but our store doesn’t carry this item currently. We do have many alternatives such as wooden pieces that may accomodate the project you are trying to put together «
Last time I checked customer service is a job that requires patience and kindness. Not delivering it when you are in that role can ruin a customer’s experience and cause them to bring their business elsewhere and encourage others to do the same — which is what I will now do!

Very rude staff members and unwilling to help!
Almost when you walk in you expect a greeting, but you’ll be left with a stare almost like a judgement.
I had some questions to find some wire and they sent me to the wrong isle 3 times and finally I asked someone if they can just take me to the isle and she huffed and puffed. I will not be back to this place.

Honestly this is a craft store and they have a ton of stuff. Usually anything I want I can find here, and they have a nice coupon you can use once a day so I’m there all the time. I don’t care about politics and its a store, so that’s all I really care about.

This rating is for Hobby Lobby stores in general although, all that I’m saying certainly reflects my experience at this location:
1. Staffing Issues:
— They’re significantly under staffed so, there’s never anyone available to help you search for items.
— When you do find someone to help, they’re running around and short with customers because they’re so busy doing whatever tasks they have to do that the interruption of a customer inquiry is a nuisance.
— There will be a line of 10 people waiting to checkout with one checker doing the work.
2. Customer Service — As mentioned above, the staff is not approachable, curt and just not friendly.
I’ve been to Hobby Lobby several times, more than usual lately for a project I’ve been working on. I had forgotten how I felt leaving previously based on the customer service
When people are getting crafty, they’re usually excited. After my last experience with their customer service when I returned something, I don’t feel that I will continue to shop at this franchise. Such a shame.

Small selection and it is very difficult to find things. Also, they are always short staffed so you can never find anyone if you need help. My advice? Go to Michaels.

NOV 2013 Just spoke to Candy the floor manager on the phone. Cannot imagine anyone being more helpful. WONDERFUL service

This Hobby Lobby is great. They always have staff who know what they’re talking about! I went here trying to find silicone molding and casting resin and got what I needed (Although I had to take back one of the products because it was white not clear). They have a huge selection, much larger than Michaels across the street, and the prices are always really great. They always have coupons which always helps!
I can never go into this place without finding just what I need and they’re super friendly. The ONLY thing I hate about HL is that they’re closed on Sunday :(Because Sunday is typically my crafting/​day to myself day, I really would like to have hours available to shop. Even a half day would be great. Oh well…

It’s a HUGE location. They have TONS of stuff. Not a very in-​depth selection of anything, but a little bit of everything.
And there’s tsotchkes galore, from mirrors to bird cages to wall art to platters to glassware to iron works for your garden.
I’d give it four stars if they EVER had more than one cashier working, preventing the line that stretches waaaaaay out into the aisle, and half the time encourages me to drop my merchandise and leave without it.

This is a première location for Hobby Lobby. Well lit, huge and loaded with all kinds of crafts, interesting furniture, fabrics, even seasonal items like lawn furniture and outdoor plant holders. Tons of silk flowers, annoying always «marked down» 50%.
You can really just browse here for hours!

Yes, the best Hobby Lobby I’ve been to. The clearance section of this store was a tad disappointing, but otherwise I can’t really make any other complaints. There was plenty to choose from in nearly every other section of this store.

This is my first stop when I’m in need of craft supplies — the options seem endless, and the staff has been pretty friendly.
I’m usually stunned at the prices on craft items, but Hobby Lobby frequently runs sales to make up for it. And hey, those prices are high everywhere.

We bought a Christmas tree here last year. The tree since then has malfunctioned two times. I couldn’t get help at the store level because their manager Janice was too busy or too lazy to help me. I had to call a customer service number to get parts of my tree replaced. It took them over 2 weeks to get me replacement parts. About a week later, another part of the tree malfunctioned. I went back to Janice (store manager) and she brushed me off and said they couldn’t do anything. Horrible, horrible, horrible customer service. This is why Target and Michael’s is slowly putting them out of business. I highly recommend not shopping at this store. It is worse than Wal-​Mart when it came to customer service. At least Wal-​Mart would have replaced the pieces at the store level. Shame on you Janice and your undisciplined customer service attitude.

Does this place have everything or what? The closest Michael’s Arts and Crafts is about 9 miles from my house. I was a little hesitant when deciding to go here for my crafting needs… but boy was I impressed.
Huge location, lot’s of aisles with every craft imaginable. A big section of fake plants and flowers. Plenty of checkout stands. A huge coupon page filled with great deals to purchase right now.
The parking lot was a little bit of a pain to get in and out, but that’s my only complaint. I can’t wait to go back!

Hubs and I like this store. I did not know until the day we went there right after the Wal-​Mart «nightmare». My oh my, I am so mesmerized on what they sell and have in this HOBBY LOBBY. All things look «shiny», brand new, clean and well organized.
It reminds me of a similar store franchise back in Singapore called «POPULAR» in some ways and in different ways.
I never knew that Hubs like «GLITTER» letterings since that is what he purchased for another of his Skateboard, that he needs to put some letterings on it.
We would definitely return to this store or hope that some other HOBBY LOBBY can be as nice as this.
One minus point is that, there is only 1 check out line available when we were there on Wednesday March 17^th 2010.
Can someone please enlightened me what is «PIF» means on your receipt if you happen to shop in this HOBBY LOBBY? Thank you.
HOBBY LOBBY
7000 W Alameda Avenue
Unit H
Lakewood, CO 80 226
(303)-936−4104
Hobby Lobby Store # 425