Comfort Dental

Seriously? I’m shocked at some of these reviews. I’ve been a patient of Dr. Flood for several years. He ALWAYS follows up with a phone call, has fit me in for more than one «emergency» visit, and the place is beyond clean. The staff is extremely helpful and I missed a few appointments (bad me!) without any sort of complaint from the office. Dr. Flood set up a long term treatment plan for me (which was needed) and spent a lot of time discussing my exact dental issues — even going so far as to draw me pictures to explain concepts. I went to this office the first time because of an availability issue with my «regular» dentist. I was treated so well, and was so impressed that I switched to Dr. Flood permanently. The office is neither dirty nor cave like. They are, as the stars indicate… As good as it gets. It can get busy because they have a «walk-​in» policy for people suffering severe pain. While this might upset some people, I’ve been that guy in severe pain before, and refuse to complain if someone else delays my appointment by 30 minutes because they’re in terrible pain.

I have two lower teeth that had become loose due to receding gums and over the weekend my son, who was sitting in my lap, accidentally reared his head back, dislodging them even more. I could not bite down, chew food and was in extreme pain. First thing Monday morning I went to Comfort Dental for the first time and was told the soonest they could see me was two weeks. I sheepishly took the appointment but came back a couple of days later because I was in extreme pain. I was told that the two teeth needed to come out and be replaced with either a bridge or permanent false teeth. They gave me pain killers and antibiotics and rescheduled me put for 3 weeks. i explained to them that I could not bite down or chew food and would like to have them removed right away, but was told 3 weeks is the soonest. I called multiple times trying to get an estimate of what my procedure would be so I could make arrangements to get the money as my insurance only pays a portion. Each time I was told someone would call me back. No one ever did, three different times. The fourth time the person sounded annoyed, put me on hold for 5 minutes then hung up. 3 weeks later at my appointment they had scheduled me a cleaning and a root canal on a tooth we didn’t even discuss. No mention of the main reason I came in. That day I switched dentist to another dental office (not a comfort dental, thank goodness) who told me that they could see me that day. They told me that if I faxed or brought them the X-​rays from comfort dental that I would;t have to pay for new ones. Comfort Dental made me drive down to sign a medical release for the X-​rays. But when i got there they told me they could not release them for 7 days. I explained they had just done the X-​rays and I had paid for them and that they should have them in my file, the receptionist said that regardless the dentist would have to sign off on them and he would not be in until (conveniently) after my appointment time with the other dentist. Comfort Dental was the most horrible experience I have ever had with a dentist. So thankful I found a good dentist now.

We are changing dentists for the entire family, There is nothing ‘Comforting’ about the response one family member of mine got while inquiring about the location of the dental practice, since somehow, it was not showing up on GPS or google maps. We found out that it was no one from the reception of Comfort Dental but some one from the billing department who was willing to be unresponsive to questions about the location of the dental practice. Locally and privately owned dental practices have suggested that Comfort Dental has really poor reviews and due to this fact and our own encounter of extremely rude and poor customer service, we will no longer tolerate behavior of such nature. People work hard to provide their families with NOT JUST dental insurance and a dentist BUT GOOD people running the practices too who are NOT rude, unhelpful and cannot empathize with patients.

Comfort Dental validates any fears you may have about dentists… they’re dirty along unprofessional and uncaring. While working on my teeth I felt extreme pain, as a reflex I even put my hand up once out of shock and the guy yelled at me. I assumed most dental places were like that so I didn’t complain but the whole «dentists are scary» thing is an urban legend, after seeing two other dentist I now know that dental work doesn’t always have to be scary and painful… DO NOT GO HERE!

I had an awful toothache and did what most people do — waited. I’m terrified of dentists, as most people are, and spent 3 days literally rolling around on the floor, in pain, screaming, etc. Went to the ER in the middle of the night, they gave me a shot to my nerve, it lasted as long as it took me to walk out of the ER. My boyfriend made frantic calls to find a place that could see me immediately. It was the middle of the night, and when he called Comfort Dental, he was told they would be opening in a few hours, so we headed there.
I was seen by Dr. Barton, almost immediately, and he could see how much pain I was in. He immediately slapped some numbing agent on my gums and before I had a chance to even be afraid, he shot the affected area chock full of novocaine. He took x-​rays of my mouth and I was told that he couldn’t remove the tooth, as the tooth curved into my jaw, and it would need to be removed by an oral surgeon.
The office called Comfort Dental’s oral surgery office, and made me an emergency appointment. We drove over immediately and I was seen in a matter of minutes. I wasn’t in pain, at this point, thanks to all of the novocaine. I was offered sedation, but declined it (I really, really hate sedation drugs) despite the insistence of the surgeon. He assured me he would work as quickly as possible. I had the tooth cut out (not my favorite experience in the world) and was as good as new.
A bad time, to be sure, but Dr. Barton and the rest of the staff at Comfort Dental made the experience as easy as possible for me, and I was so very glad that they fit me in the way they did.
I have to get another tooth worked on, and I plan to go back to see Dr. Barton. I can’t speak for the other dentists, but I liked his demeanor, and his British accent didn’t hurt.

Try more like UNComfort Dental…
This office is shady and dirty. I came in here for one last cleaning after my insurance was about to expire. I had already had x-​rays and a consultation done at another office (and left there after the dentist told me I had to lose massive weight– I’ll review him too!) so I just needed my stinkin’ cleaning!
The staff at this office tried to tell me that they would have to bill me for missing an appointment because I was late… Ummm? NO. Wasn’t late and didn’t miss an appointment… Finally the office assistant gave up and said «okay then, we can fit you in now…» WHAT?! A) I was the only patient in the office at that time; B) I DIDN’T MISS AN APPOINTMENT!!!
Went into the back and got in the chair. The whole place looked like someone’s dirty basement. Dank, dark, dirty… YUCK! The Dental Assistant tried doing another set of x-​rays and I told her I already had them done at another office and I didn’t want another set. She said «oh that’s okay, we won’t bill you» and walked over to put the x-​ray guard over me. I sat up and demanded ONLY a teeth cleaning and that I would leave if they tried to get me to pay for services I didn’t need. She rolled her eyes and left for a long time, only to come back with the dentist who looked at my teeth and said they were «so clean» I really didn’t need a cleaning…
Ummmm…
I said I wanted the cleaning and JUST the cleaning and they complied. It seemed half-​assed but at least I got a polish and could close out that round of mayhem.
Would NEVER return to this office.

terrible unhealthy dirty place

I had a terrible experience here. I went in on a Saturday as an emergency, because my tooth hurt a lot. As I guessed, I needed a root canal. I was trying to figure out if I could wait a few days to see my dentist or if I should take care of it right there and then. I was asking Dr. Steen questions about what causes the pain and why it feels like 2 teeth hurt, now just one. He got frustrated that I even asked and suddenly said «well, you don’t seem comfortable about this, I’m not going to do a root canal for you».
I was shocked to hear that because a patient asks basic questions, he refused to even offer the service. I was glad for it though and took care of it with my dentist.
I wouldn’t go there again even in case of emergencies.