FedEx Office Print & Ship Center

Omg. Where do I start? I came in on a very slow morning. About 3 girls working, yet nobody acknowledged me. I stood there for quite a while, then I finally asked how I would go about printing something off of my email. They told me there was a self service computer & that I was free to use it. Except there was no way for me to access my email or Internet. I told the girl that I was having a hard time trying to figure out their computer, so I asked if I could just email it to them. She said «yeah» and looked away. I needed the email address! It’s just amazing how terrible their customer service is. I asked simple questions, and they looked so irritated, like I was bothering them. & may I add, they were all on their phones. I will never be back. I hope management addresses this situation.

Worst customer service ever. 10 people in line, three workers, only one handling customers. Rest working on other things.

A MAN’S MAN Review of FedEX Office Print & Ship Center in Lakewood
I want to believe that I am computer savvy in «compuuuter technology» and can pretty much figure sh*t out on my own but walking into this place confused the hell outta me.
I wanted to use the copier machine but it required a credit/​debit card. I wanted to use cash. So I went to the front counter and waited in line. There was already one customer in front of me being assisted by a younger female employee (blonde) wearing a FedEX uniform. There was another female associate (dark hair) also wearing a FedEX uniform and one male associate not wearing a FedEX uniform but he had a name tag. I believe his name was Robert but his name tag did state «manager» I didn’t catch his name. Tall older guy with glasses.
When the female (blonde) associate with the FedEX uniform got done with the customer in front of me she walked away without acknowledging me. Almost felt like I was being treated like a 2^nd class citizen. So I stood in line looking at the two FedEX employees behind the counter going on their own business ignoring me as if I was the invisible man. They knew I was there but continued to ignore me. I swear I wasn’t throwing any stares of ugliness or the stank-​eyed at them for being ignored. Yes, I took a shower, brushed my teeth, and I was fully clothed in appropriate wear for a 34yr old grown man. I just stood there waiting to be helped. It wasn’t until the 3^rd associate who came from all the way from the back of the store to offer assistance.
My experience with him was good. He was more than happy to help me.
He showed me the process but after he left I then ran into another problem so I had to return to the front counter for further assistance. Again, I was stuck with the two associates who were wearing FedEX uniforms. Neither of them gave me the time of the day. They stood behind the counter in a zombie like status. Just standing behind the counter marinating in their FedEX uniforms. I was gonna say something but I was in a good mood and my blood sugar wasn’t low so I wasn’t cranky. Again, from the back came the same male associate to assist me. I wondered if these two heifers in the FedEX uniforms were hired to assist at this location or just to collect dust, marinate in their FedEX uniforms and receive a paycheck for not doing jacksh*t!
On duty there were 3 associates but honestly it was only 1 associate working out of the 3 of ‘em while the two others shouldn’t have bothered coming in. Might as well send their paychecks in the mail if you ask me what I really thought about the two females wearing the FedEX uniforms.
Located in the vacant lot of the old QFC and the Lakewood Multicare (old location as well). The businesses in this plaza has all closed except for this place and US Bank nearby.
I’ll come back to this location for my printing/​copy needs but there is another one located further away which will probably be a better experience.
On a side note… f&ck ya’ll heifers in your FedEX uniforms!

Pretty clean facility. I like how I can walk in and use the machines for what I need without an employee coming to bother me. I enjoy that. But I can also see how frustrating that can be for the people who walk in and have no clue how to use any of these equipment.
Tip: just ask for help, that’s what their there for any how whether they are the first to ask if you need any help or not. Sometimes an employee will monitor that general area too, I think it just depends on the day.
Overall all, I visit this place for my printing needs when my own printer is out and it’s an emergency or when I need to fax. Decent place to go!