Tires Plus Total Car Care

Trusting anyone these days is hard, we live in a money motivated world. Trusting a mechanic as a female can be even harder. I have 100% trusts when entering the facility. It is clean in and around the building. Not only are the sales associates friendly but the mechanics that are usually not seen often at other garages are extremely friendly as well. I have not only had my personal vehicle fixed and maintained here but I also bring my sisters car here. Unlike me, my sister has children and the safety in her vehicle is top priority for her and most importantly for my niece and nephew. I trust knowing they use state of the art equipment, will do the job ethically and right. Knowing I trust the business allows my sister too as well.
Every time I need work done I get an appointment quickly and upon arriving the work is done in a timely fashion. I would like to add I have been here for tires, oil change, alignment, check-​ups, all with a fair price, they informed me of suggested maintenance matters, and educated me on care car. Never did I feel pressured into purchasing anything. Hints why I am back again today with my sister’s vehicle and I will continue to be a loyal customer in future issues that may occur.
I highly recommend bringing your vehicle issues or questions here, if you have not already. You will not be disappointed

I took my car in for a routine oil change and tire rotation. The staff was courteous and helpful, as usual. All of the gentlemen who work there always go above and beyond what is required but this visit, it was Rick who’s professionalism really stood out. He was friendly, helpful and got my car in and out in a timely fashion. These days, customer service seems to be lacking in most places. However, at Tires Plus, it is still very much a part of the everyday routine. Thank you, Rick and all of the guys at Tires Plus for making my experience a pleasant one!
Karen J
Boynton Beach, FL

Waited for someone to come to counter only to be told they do not plug tires anymore. Had them try to use a patch but was unable to make it work. Some tire stores will not plug a tire and some will. The ones that will not plug say its illegal yet there are still large companies who plug making me think different. I have always had good experiences with plugged tires as they never leak or pop out. Patched tires I have had continued leaks and some tire stores will try to sell you a tire even though they could have patched or plugged it.

The facility is clean and beautiful, the sales staff is friendly. They are helpful, maybe too much. I came in for an oil change and tire rotation. They tried to upsell me with front and rear brake job and brake fluid change. I admit I did need front brake pads, so I agreed to that.
They did the work quickly, but they did not do the job correctly. I had to bring th car back and have it fixed. They said it was a faulty part, but the only visible defect in the brake shoes was where the mechanic gauged the edge of the brakeshoe with the screwdriver when he removed it. It seemed that the first mechanic did not resurface the rotors properly, but they would not admit it.
All in all I spent 4 hours of my day off dealing with the problem.
When I come in for service on my car I only want the mechanic to do the requested service. I feel violated when they search my car for other problems (real or imagined) unless I have asked them to do so. It is tactics like this that give sales people a bad reputation. I already stopped going to one place for this reason and I will not rush back here for this reason either. That and the work should have been done correctly in the first place.
Ps: they did gave me a 10% discount on the next single service, but to me that does not make up for the inconvenience.

Gotta love these guys. Screw in my rear right tire when I pulled in, 15 minutes later fixed and on my way. Thanks Mark, Rick and Freddy for turning a problem into a solution in a nice pleasant mannered way. Have also used them before for tires and found price and service to be excellent.

A very professional and knowledgeable staff with great quality work and attention to detail. As a woman who knows very little about auto maintenance, I typically find myself intimidated when I visit a business like this. That was not the case this time around. I felt very comfortable with the guys working at the front desk. I purchased 4 new tires at a fair price, was informed about a few optional maintenance items, which I did not at all feel pressured to buy, was educated about my choices, and was even given a ride, to and from another appointment while the work was done. They even reset my oil change light, not easily done in my car, and certainly not part of replacing my tires, but rather a nice gesture, as the last place I went to, neglected to do it. I will be back, and I will recommend them to others. Exceptional experience!

Had a blowout on my way to my parents house on Mother’s Day. I called at 3:15 and told Scott my situation, he told me to bring it in and they’ll fix me up. I didn’t get to the store until 4pm which is when they close. They took me right in and changed all my tires and did right by me. They stayed an hour after they closed on Mother’s Day to fix my car. I really appreciate it guys. Customer comes first at this store.

I’ve been going to tires plus for years at many locations but this is my favorite one the customer service is always great the people there are always willing to answer all my questions an make sure my car has no issues I would highly recommend all my friends to come here!

What a joke this place is. I asked for a oil change and see if they could put a spring in the door and as I talked to the guy he was picking his chin and not paying attention to me. Wanted to sell me tired. Stay away from this place. They say they can do everything. Yeah right!

Horrible, horrible, horrible. Stay away. Will always try to upsell you. Sent my son in for a simple tire plug… Tried to sell him 4 new tires, alignment, and various other unnecessary repairs. After an hour of wasted time and upsell attempts, he finally left and went somewhere else… Where they fixed his tire in 5 minutes (for $ 10). Go anywhere but here.
I called the store afterwards to tell them they just lost a customer for life. I spoke with Scott. Extremely rude, only cared that he was right and had no issues trying to completely upsell my son on his car that needed no repairs.

I’ve been going to Tires Plus for at least 8 years now. I had just started to trust them with more than an oil change and that is when the trouble began. First, I had trouble with my battery and they discovered the cables were loose — having been such a good customer I didn’t expect to be charged, but I was, even though battery check is listed as free on the website. Second, my Pilot was having trouble and since the dealership is not open on Sunday and I need a car — I went to them to diagnose the problem. I dropped the car off at 9 AM and they still could not diagnose the problem. They kept the car overnight so they could work on it in the morning — my guess is the more educated mechanics showed up. They finally said the problem was with the AC clutch relay and that the battery needed to be replaced. I was charged $ 115 for the diagnosis even though I was told it would be $ 90. They said it was because it took them so long to figure out the problem. I was outraged — I was without a car for 1.5 days — I should have been given a discount. To top it off, they offered no credit toward work done. I proceeded to take my car to Brahman Honda and they found the problem within the hour. They too said the issue was with the clutch relay, but the battery is fine, oh and they are applying the charge for diagnosis to the work to be done. It’s going to cost me more, but it comes down to trust and ethics. I am not only outraged, but also hurt. My loyalty meant nothing to those people. I will never return to tires plus again.

We needed tires and stopped here. The staff here was so friendly, not at all gruff nor condescending. The have a waiting room with coffee, a tv and magazines, and most importantly, free wifi. They are next to a Dunkin’ Donuts and a Subway if you get hungry. The prices were average, about what I would think one would pay for tires. The wait wasn’t excessive, which helped.

I have been going to this Tires Plus for over five years now for my car and my wife’s car services and tires. The staff and Mark, the manager, are friendly, professional and courteous. You can tell they do great work with the many people they service compared with other stores. I definitely recommend Tires Plus and this location.