Why Go To The Dealer

Mark was great and exceeded my expectations. I was hit from behind in a car accident and Mark was able to coordinate my auto body work and mechanical work with my insurance company. I was out of the country for 2 weeks and Mark stayed on top of everything to make sure my car was ready when I got back. I highly recommend Why Go To The Dealer!

This was my second time servicing my vehicle at this shop… I had a shop used for years. Unfortunately the owner of that shop hurt his back, and was forced to close. It’s hard to find an honest shop, and it was something I was nervous about having to do… But with a little bit I’m in research, found out why go to a dealer on Unilocal… With all the positive reviews, I thought I would give them a shot… Well, as I said at the beginning. This is my second time here. Mark it’s fantastic! And so are the rest of the employees. They take the time to explain everything step-​by-​step, and the price is fair. Best of all, their work is second to none… Stop reading this review, and just give them a chance. You won’t be disappointed. Like Me, I think you will find your new go to shop…

This happened to me — they legally skimmed me for $ 125 after tearing my car apart to diagnose the a/​c. They assumed I had a ride so they could work on the car immediately — I didn’t — and then offered to rent me a car for an additional $ 22/​day (plus taxes, fees, etc). DON’T BE FOOLED BY A COUPLE OF POSITIVE Unilocal REVIEWS. GET IT IN WRITING. I wish I had. Also, a second shop diagnosed much less wrong with the a/​c system and came in ¹⁄₃ less, saving me $ 500. BEWARE. Here’s the deal in Florida, consumers:
Tips About Car Repair Services in Palm Beach County FL
SIGN AN AUTHORIZATION FORM PRIOR TO ANY DIAGNOSIS OR INSPECTION
Ask for a written authorization to sign which authorizes the shop to inspect and diagnose the car problem, and which outlines all costs for this inspection, any additional costs that you will incur if you choose not to have them do the car repairs, and in what state the car will be returned to you (assembled or disassembled). You do this because some auto repair shops will agree to what you think is a free diagnosis, but then when the car has been taken apart, only then do they tell you about an exorbitant charge to have the car reassembled to working order.

I brought my car in for maintenance. They did a good job on the maintenance, and did a front brake job for less than the dealer would charge. Mark and his mechanic Mark are both great and do good work.

I called Mark to inquire about the price of brakes and rotors for my Mercedes. During a very easy and pleasant conversation he shared all of the potential prices for both front and rear brakes and rotors. He even broke the numbers down for all potential scenarios.
The final price that we were charged was EVEN LESS EXPENSIVE than we were originally quoted and the car once again drives like a dream. I know that he saved me a minimum of $ 500 over what Mercedes would have charged me for the same service.
My wife waited with my car while he worked on my car and she said that the entire staff couldn’t have been any nicer to her.

Mark and his team pleasantly surprised us again when we brought our 1995 Jaguar XJ-​6 for steering repairs. When initial attempts to cure the problems failed, they not only went to great lengths to research this old car’s systems, spending much more time than they had bargained for, until they got it just right, but offered me a free loaner in the meantime. During the repair process, a tool was dropped, making a dent in one of the fenders, which Mark himself pointed out to me, and paid to immediately have it TOTALLY AND PERFECTLY RESTORED, by his friends at nearby CLAIMS AMERICA. Mark is a man of his word, and really understands how to build customer loyalty. His team of Mark (2) and Sal are talented professionals.

Update (4÷20÷16): Why Go to the Dealer is still working out great for me. I brought my girlfriend’s truck here with a leaking oil pan gasket. They fixed it as quick as possible and gave me a better price than I was quoted elsewhere. We will now both be bringing our trucks here as the work done is excellent.
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Why Go to The Dealer is an amazing find! It is always difficult to find a good mechanic who also has a moral conscience. These guys not only treat you right but they get you a fair deal for excellent work!
The owner, Mark, is very personable and honest. I took my truck to get the breaks fixed a month ago and not only did I feel like I got a fair deal but I also felt that I got excellent service. My breaks are working like they did when I first got my 16 year old truck.
Why Go To The Dealer has so many good reviews for a reason. It’s because of the honesty and the great work! If you were unhappy with them you’d write a bad review and never return.
Yesterday my truck began to overheat and I called my guys. Mark told me to turn up the heat/​defrost and drive it to them. That worked like a charm, even after 25 miles. It was unfortunate for me to have such a thing happen, but I feel like I am being treated very fairly and I feel confident my truck will be as good as new after only two visits. On top of that the owner shopped around and found me some parts that were less expensive.
Give them a try. I’m always so skeptical when I go to a mechanic I don’t know. But Why Go To The Dealer is great!

I give him 3* for the price.$ 75 per hour is a lot. He charged me for 3 hours when he took around 2 hours to finish the job. He was chatting a lot… But I have to say that his work is very good. I won’t come back for the price but if you don’t mind that, his work is good.

Went there for the first time last week, needed to get my front & rear brake pads replaced. Mark was very fast with getting back to me with a quote and making an appt. Local Nissan dealership quoted me $ 200 more! It was very easy finding them and the whole process was hassle and stress free. My car runs so much better, I will definitely return and recommend them to anyone.

I’ve been in there a few times now for an oil change, timing belt change, and a plug for a hole in one of my tires. Everyone is friendly and helpful. Excellent service that doesn’t have you shelling out tons of money. Would definitely recommend to anyone.

Thank you, Mark and Mark, for saving my vacation (or at least a day of it).
While visiting the area (from DC), realized that I needed to get my (first) oil change done in 2015 Jeep GC before heading back. Dilemma between Jiffylube and dealership was solved after reading Unilocal and Google reviews.
I must admit, I was still skeptical when heading over to the shop at 9:30am Monday. However, that skepticism was completely gone when I was out of the shop at 10:30am with oil change done, notwithstanding battle with Comcast unraveling due to lost phone at Internet service, all happening at the same time.
In any case, there are not enough stars I could give to Mark and Mark; the service, attitude, everything are simply OUTSTANDING.
Wish you guys were in DC area :) Highly recommend!

I had just moved to the area and drove my car from DC to FL. Before I left I got my car checked out and the guy advised I get break pads by the time I arrive in FL. When I got here I Unilocaled break repair and Why Go to the Dealer popped up! I read amazing reviews so decided to bring my car by! I met the owner who was super kind intelligent and just an all around great guy. He got in my car, drove it around the block and told me I was good, my car was fine! His honestly was refreshing and I know I’ll be taking my car to him if I ever need anything because of his honestly and care for his customers.

Cheap and GREAT quality. Had a wonderful conversation with the owner and he is a firm believer in treating customers right. Thank you!
–Thomas

I came to Why Go To The Dealer based on other Unilocal reviews. I came in because I believed I needed some brake work done on the car. I heard an odd noise while breaking and assumed it must have been the breaks. The owner Mark agreed that, it may be something as simple as that. I left him my keys and awaited his call to let me know what was going on. A few hours later Mark called me to inform me that my breaks were in good condition but I had another issue with my suspension. He did his best to explain the issue to me over the phone but I am only a novice when it comes to cars and needed some more explanation.
I came back to the shop and Mark was very understanding and offered to show me what he was talking about. I really appreciated this. Once I had an understanding we discussed the costs. I decided that it may be good idea for me to make a couple calls just to inquire what some of his competition may charge for same work. Why Go To The Dealer really did have the best price. I agreed to leave my car with them overnight so the repairs could be made. Mark gave me a call the following day and informed me my car was ready to be picked up.
When I arrived I was pleasantly surprised to hear that some of the repairs were performed at cost lower than originally quoted because a few of the parts were still in great condition and didn’t need to be replaced. Mark then brought me over to my car and showed me where the repairs were made and showed me all the new parts installed on my car. He then pulls out a tablet and shows me pictures taken during the repair process and all the old parts that were removed. This really wowed me. I’ve never had an experience like that. I loved it!
I’ve always been a little skeptical about repair places because I’ve often felt like some repairs aren’t actually done. Because I am not very mechanically inclined often, I’m not always able to verify the work done but with the photos and the old parts and new parts actually shown to me it really put my mind at ease. All repair shops need to follow by Why Go To The Dealer’s example.
I absolutely will be coming back to for future vehicle maintenance and I also will be recommending this place to everyone I know. Five Stars!

I’m always down for supporting the local businesses, so I made a trip over to Why Go To The Dealer.
Although their hours are listed as 8:30am for opening time, I wasn’t able to book that. I simply wanted a routine inspection of my vehicle, plus any fluid changes/​updates that needed to be done.
I believe I waited for about an hour and fifteen minutes for everything to be completed. Service folks were very friendly and the owner was a hoot! :)
My only qualm was the price. I paid significantly less at the car dealership for a synthetic oil change and routine maintenance inspection than I did at Why Go To The Dealer.
I’ll toss up the 5^th star if and when I make my next visit. While I’m happy with the service and love supporting the locals, I also enjoy making sure I’m getting the best price possible.

Such friendly, professional and honest place! My car started shaking on 95, went to the nearest tire kingdom and they gave me an estimate of $ 800 after a $ 50 discount. I agreed to pay that cause I was an hour from home and was afraid to break down… After an hour of wait, they realized they didn’t have the right tool, I was livid!!!
In hindsight, I’m glad they didn’t. I called Mark and he said you probably don’t need all 4 spark plugs and 4 engine coils replaced and even if I did it would be $ 450. I went in, it was so easy and hassle free and got my car fixed with only $ 350. I highly recommend this place!!!

Thank you Mark and Mike! Told by the dealership my two front wheel hub assemblies and shocks needed to be replaced. Purchased almost $ 600 in parts. Took my car to Mark to get a quote on labor to install parts, after inspecting my car he saw I did NOT need 4 shocks or both wheel hub assemblies replaced! Only needed a $ 22 part, which he ordered and fixed on the spot. I now have to return $ 600 in parts to the dealership. Thank you Mark for being so honest, knowledgeable and having a great staff.

I’m very thankful for services that are offered by Mark. My daughter had brake problems and they took her in right away and made sure that her car was in premium condition upon leaving. I was really scared when she said that she wanted to drive the car from Pembroke Pines back up to West Palm to have it repaired. Thankfully she made it there okay and they were able to fix her Honda Civic within a few hours. I had no problem paying for the repairs at this shop after reading so many great reviews on Unilocal.I test drove the car tonight and the brakes are like brand new! I might just have to take my car up there the next time I need work done. Their prices are reasonable and they are very good at what they do.

Mark and sal know exactly what they doing it’s amazing, I would suggest anyone with any kind of mechanical issue what so ever should go there first before going anywhere else, I can guarantee you they will get you the best price in town ! They saved me a good couple of hundred on repairs on my 2008 BMW 328i, they definitely got my recommendation ! Thank you mark and sal
–HEINRICH .J.S

I’m so grateful I found this place. I was on Unilocal looking for a mechanic to do maintenance on my Mercedes and came across Mark. He took care of my car as well as Sal and they were so kind enough to drop me off back to work, while working on my car. He was reasonable about the price and showed me proof that he did the job.
As a woman, it’s hard to find mechanics to be honest and truthful without ripping you off, but with Mark, he’s geniuine and will look out for you. I will recommend him to my family and friends and I will definitely go back to his shop in the future.