Courtyard Lake Placid

Called to inquire about the Romance Package listed on the website. No one could answer my questions about booking and I was transferred FOUR TIMES. Even as a Rewards Member, I won’t be staying here.

Horrible service and not kid friendly. GM is aragont and the security guard is on video lying to guests and trying to intimidate the kids. He was telling parents he had keys to the rooms. At noon some kids were told they were being to loud. Noon lol. They weren’t even my kids if you advertise for a hockey tournament then you should be set up for them. If not dont advertise for it. I am sure 2/​3s were hockey families there. They cost more for the weekend than the hotels in the area and they do less. Personally if you have to have a security gaurd roaming thru the halls with a key i dont want to stay there. Been doing hockey tournaments for 10 years now and this was probably the worst experience. Maybe they should hire an activity person to help with kids vs a guard.
And seriously if you want that quite of a place that you cant be loud at noon then you need to stay at a bed and breakfast. At least the agm had the courtesy to talk to me in person but because the GM couldn’t be bothered nothing could be settled. My video will show the true colors of the hotel.

Terrible, horrible customer service.
I travel considerably during the year (200+ nights) and always use Marriott. But after my experience with this Marriott — charging me for a room I couldn’t make due to weather cancelled flights (even though I called several hours before an early afternoon check-​in). As travel plans can suddenly change due to no fault of my own, I’ve always had good service from other Marriotts — but not this one!
Seriously considering taking my platinum status and points to Hilton

I don’t usually give Courtyards 5 stars, but I’ve stayed here several times over the last few years and have always had a great experience.
Stayed here again last night. Rooms are always clean, staff is consistently friendly (without being «over the top») and the lounge area downstairs is very nice. The rooms that I’ve stayed in are oversized… which is lovely. I was upgraded last night and the room has a gas fireplace and a whirlpool tub.
It’s easy to get in and out of the parking lot and it’s not a terrible walk to the center of town. (It’s an extremely short drive).
This is my go-​to hotel in LP.

Receptionist was awesome, she took care of us and made sure we knew where everything was. There is a trolly that goes into town every hour and it’s only a $ 6 cab ride otherwise. The room was amazing, had a seperate living room area with a fireplace. Has a spacious bathroom and little kitchenette which was perfect since we had our 4 month old. I can see why this place is kind of a big deal!

I stayed here during the off season. We had the place to ourselves which was kinda nice. No complaints and we really enjoyed our two nights. I would stay here again.

I booked my stay during the shoulder season, so I think I might have been 1 of maybe 4 guests in the entire hotel. It was blissfully quiet! My check in was great, my room was great and I had ordered a salad from the Bistro.
The only really minor issue I had was the water temperature was kind of hard to regulate in the shower. It felt like all the hot water kept disappearing after 30 seconds. It was weird. I know they’re in the process of a renovation, so that might have had something to do with it.
I will definitely stay again!

I have been coming here with my family for a few years during February break. While there are hotels closer to downtown, we prefer to stay here. Staff is very friendly and helpful. The hotel has great open spaces with seating and TVs for you to relax and enjoy time together. I am a big fan of Courtyards for family gathering and this one does not disappoint.

Very Very Clean. Nice Staff. Close to restaurants and activities.

very disappointed with this incredibly expensive stay. when I arrived, there’s no place for people to park to check in so you have to go to the back of the hotel for no one else has parked yet then circle around the outside to check in. When I entered the hotel, the front desk staff was chitchatting with some guests about their favorite foods. I don’t mind you finishing your conversation but at least acknowledge my presence with more than a glance and don’t carry on the conversation for another four minutes again not acknowledging my presence the entire time. i’m not sure if the issue was you couldn’t be bothered to check me in or you thought that my standing there at the front desk with credit card in hand meant you were put out? should I have interrupted your conversation to say «excuse me, I would like to check in» — which would have been rude, but it is New York?
When I was finally acknowledged, there was no welcome to Marriott, did not ask my name, just said I need your ID, did not acknowledge my gold level membership, did not confirm how many nights I was staying, did not confirm my rate, nothing, just, «here is your key» — well excuse me for interrupting your conversation.
when I asked where the room was in relationship to the parking lot and the various doors around the hotel, I was told «the elevators are right here so park as close the front doors you can.» Yes but where is my room in relationship to the parking lot? «It doesn’t matter the elevators are right here.» I would like to park near the room, «there aren’t any other elevators just these here» i wanted to shout, omg woman, it is the second floor! I can walk up one flight of steps! instead, I asked, «oh, you don’t have any stairs in the hotel?» «yes we do, but the elevator is here.» that’s okay, I can walk up the stairs I just need to know where the room is in relationship to the parking lot. Her response «I don’t know» … but she did make sure and get the plug-​in about how I should go buy food at the restaurant.
before starting on my trip, I believed there would not be a microwave as courtyards generally do not have my question the rooms. So I double checked the website which said there were microwaves and then called the hotel to confirm. I was told yes microwaves in your room. … there wasn’t. Very frustrating because I would’ve brought a little microwave with me for my weeklong stay if I had been told accurate information.
I had requested a top floor room, which I understand they cannot guarantee your request, however, at least acknowledge in some way that you’re not going to honor my request especially considering I stayed 57 nights at Marriotts this year. bottom line, the entire checking experience left a very sour taste in my mouth.
The room itself was okay, although the lighting is very poor and the television is set up behind the closet so there’s only one spot in the room you can actually watch TV.
location wise, it was a short drive into town, but definitely a drive. there was lots of parking on the backside of the building and the room was nice size and the cleaning staff being very diligent about getting to the room in the morning versus some hotels who wait all day to clean.
i’ve always been puzzled by the fascination people have with courtyards when Marriott has so much better lower-​priced options, this day again reminded me a courtyard is not about nice value, it’s about … uh, I don’t know. not nice staff, and residence inn is always much better.

Stayed here for quick stop for work related travel and it was nice. The pool was closed temporarily, but everything else was great.

We stayed here this past weekend. My fiancé and I like to escape to this area every so often, and after having stayed at several other places in town that feel like you’re walking into a different era, we were pleasantly surprised with this place. We were here during the President’s Day holiday week that the kids had off of school, so naturally there were a lot of kids here, which was cool since we also had a little one in tow, and it was surprisingly quiet despite this. Unlike other hotels with paper thin walls where you can here everything going on in the next room. The beds were comfortable and the room immaculate. The staff was extremely friendly and accommodating. There was something wrong with the heating unit in our room and it wouldn’t shut off and the AC wouldn’t work. Needless to say, our room was very hot and we had to sleep with the windows open in 20 degree weather. The hotel was completely booked so management couldn’t move us, but they took a huge chunk off the bill and we were more than satisfied with that. The breakfast buffet was standard breakfast fare, nothing fancy, but my family was satisfied with it. The pool was nice, but small, and got crowded rather quickly with all the kids staying there.
The only draw back is the location. It’s situated just outside of town, so it’s not within walking distance of anything cool. There is a bus stop located right near the property, but we opted to drive into the town as it was too cold to wait outside. All in all, a nice place to stay.

I always enjoy my stays at The Courtyard. The hotel is comfortable, beds are great, pool and hot tubs just right. The dining area has recently been updated and it appears that more people are actually dining there and enjoying a drink or snack later in the evening. I haven’t eaten a meal here but it is nice to know that it is available.

I have stayed at this Courtyard twice now. It is not the Ritz, Four Seasons or the JW Marriott but for the area, it is good. They have been there six years now and have been (are) doing some updating. FYI-​another chain has just built and opened a new place right on Mirror Lake. The renovations are almost complete.
The pool/​hot tub (indoor) is small but OK. The gym is small but has two really good treadmills. Breakfast is (was) included and last month the breakfast was much better than this month. It looks like they are adding a restaurant so breakfast may not be included in the future. The Wi-​Fi works well. The new «social» room they just finished is nice. The rooms are large and clean and the bathrooms are big too. The employees are friendly and knowledgable.
All in all, for being a Courtyard, it is good. A solid, clean place to stay for a night, week or longer…

I’ve stayed in A LOT of Marriott’s, this was the best one so far. And Some people should realize this is not a motel 6.
Anyways Logan made an awesome breakfast was polite and attentive. Huge thanks to Paul, one awesome guy. Needed a tie, tied for an interview and he hooked it up for my friend. Rooms CLEAN, Pool… AWESOME…Bar, and evening menus were decent, and it was quiet.

As far as courtyards go this place is great. It’s décor is beautiful but still fits the area. It’s new feeling, clean and has a friendly front desk staff.
The beds are comfortable. Parking is a little lacking. Full bar and ability to rent movies from your rooms tv is nice.
It is disappointing to have a pool and hot tub area filled with kids. I wish they would bring back adult only hours but I heard parents complained about that past policy.

I agree with the comment from the other review: «Nicest Marriott we’ve stayed in» — this is a «new construction» hotel — meaning it’s modern and has all the updated décor. Nothing moldy oldy here. Clean contemporary feel.
The staff is friendly — most of them greet you in the halls (unlike say, the Crown Plaza, where no one ever said hello to me during the week we were there) and are helpful if you ask questions.
The hotel is toward the end of the free trolley route, right by the Horse Show. But the location is NOT CENTRALLY LOCATED to town. Most of the hub bub is on Main Street or Saranac Rd, but this hotel is way off.
Free WiFi throughout the entire hotel (yea!)
Free coffee downstairs in the morning (yea!)
Free cookies by front desk in the evenings (yea!)
Queen/​Full beds in rooms. They don’t have King size beds (normally, we ask for king + pull out coach format rooms when traveling with our kids).
Outside, they had a door marked «Ski Storage» for what it’s worth.
Horrible /​non-​existent cell phone service (NO AT&T signal, even Verizon has spotty service inside building) (boo!)
Breakfast Buffet is $ 13/​$ 8kids — standard *basic* breakfast. Nothing to die for.
Bar/​Lounge (small) area has a good amount of couch seating for the space. Minor note, seating configuration was not done in a way to promote watching the TV’s at the bar. Some tables had checkerboards /​backgammon printed on them — don’t know if game pieces are available or not. All new «updated» décor.
Pool is very small, but well designed with two hot tubs above with «cascading waterfalls» (as per marketing materials) into the pool below. Each spa has 15 minute dial timer switch for the jets. One spa’s jets are broken. Pool depth is 3 feet 6 inches in the shallow end, and 3 feet 8 inches in the DEEP end. Pool hours are long — I believe they are 6am to 11pm? Seating is limited (10 – 12 chairs) so I don’t know how crowded it could get if the hotel is sold out of if is a rainy day, etc. But the pool was clean (READ: clear water, not murky, and it was warm, spas were HOT, and clean fresh towels were on hand). Gym is located right off pool, but similarly it is small (no bottled water here, but there is a water cooler).
Even though the location was off, this hotel was pricier than the Crowne Plaza by the Olympic Training Center. Having stayed in a hotel right by Main Street, I really suggest you carefully consider the location in relation to your activities before booking.

Expect a lot of places to be outdated here in Lake Placid. Good thing Marriott came along and built a Courtyard. It’s a bit off the main street and has a weird location but nonetheless, it brings something fresh and new to this once-​booming town. What else can I say, it’s a Marriott… Oh, and by the way, we like their pool. It’s not that big and you really can’t go do laps but they have 2 spas.
Last visit: ⁰⁵⁄₀₈

Great hotel in a central location. The hotel is just over a year old. It’s staff was extremely nice. Very clean and modern rooms, not the normal green & maroon tacky Marriott colors. The common areas are warm and inviting with a fireplace. They offer breakfast in the morning and a bar menu in the evenings, but no room service. Can’t give it 5 stars because it’s not a full service hotel but it’s the nicest Marriott I’ve stayed in.