Shogun Japanese Restaurant

Food is decent but very small portions. Service is horrible! Every time I’ve gone to this restaurant the service has been extremely bad. Wait staff isn’t knowledgeable at all. They’re very slow, forgetful and rude. The manager is also very rude! When asked a question about our receipt and the inconsistenty of the food. (The sushi we ordered, same roll for both of us, was made differently) he raised his voice to me and my family in front of other customers. We’ve been overcharged many times. We’ve also ordered food to go and items are missing, when politely asked to have the items we’ve paid for the staff becomes very huffy and have poor attitudes.

All around fabulous experience! Had lunch here on Sunday and the food and staff were great. Can’t wait to go back! Yummmmmmmm

Poor service, waiter placed food on our table went back to the kitchen and did not check back until grill chef yelled for rice that had not been delivered for another table. Portions small and food bland, did not have the Udon noodles that were listed on the menu as an option with the bowl that I had ordered. Very overpriced for the quality and quantity. Soda was flat.

We were a tad skeptical with reading the reviews but I must disagree! The ambiance was lovely, we were seated upon arrival we say at the sushi bar, we were served by the amazing Chef Andrew, he gave us specialties that blew our mind. We were very impressed with the quality of the sushi and price.
We will be coming back. Thanks Andrew see you soon
よろしくお願いいたします

Went here to the Lake Havasu location a few years back and prices where fairly high for sushi, but portions of sashimi were large, so I accepted it.
Just went back today, portions were a lot smaller and prices were even higher. The menu on their website lists the prices but upon arrival, all sushi prices were about 25% higher than the website shows. Come on, it takes a few minutes to change the prices online. This ia a very cheesy deception.
I have been to dozens of sushi restaurants in the last 35 years and the value here is terrible for very average quality sushi and sashimi.
I doubt that I will ever go back.

Hey Shogun — you should get your act together and expand the bar. Great happy hour but you have to be unemployed or retired to get there in time to get a seat. The rest of us are 100% completely and totally shit out of luck every week.

I have to give it up to the «White Sushi Chef» aka Andrew. After reading all the reviews I have them a chance and glad I did. I say at the sushi bar and Andrew was fast and food was on point. I got the lobster roll and Andrew even throw on some crunchy stuff on top for me. I’ll be back again.

We had read some bad reviews, so we were sceptical, but our party of 9 had a great experience, with both the Tappan at the table and sushi. Service was great! We eat a lot of sushi, and we were very happy with all of the rolls, and sashimi. We would definitely go back!

Excellent and Fresh Sushi everytime I have been there. Just tried new item to me which was garlic Edaima and it was awesome. Only giving 4 stars because every time I am there I have to send back my soda. something must be wrong with their mix or machine. always tastes flat or old. not sure which but it isn’t good. But, if u want great Sushi it’s the place to go… just don’t order Soda.

40 years eating sushi and teppan all over the world I have to say that this place shocked me, first it took 15 minutes before the waitress approached the teppan table we were seated at, there were 4 people seated including us, I asked for teppan and my wife asked for sushi and we were told an extra $ 10 service on her because she was not going to order teppan… WTF?
Second we moved to the sushi bar after I changed my mind since they also told me that the teppan chef was not Japanese so now we order 2 rolls, the sushi DUDE «chef» had an attitude of «don’t bother me I’m here ONLY for the check» he made a roll with 2 missing ingredients and when I told him what was missing he just turned around and continued talking with his friends at the other side of the bar, I called the manager and told her of the incredible rude service she went and talked to the DUDE and he gave her an attitude as well, I would have fired him on the spot, she told him to make another roll which I tasted and left half done, we stood up, paid the bill as they need the money more than I do to buy them good service for customers.
I would never eat there again and the best thing that DUDE sushi chef can do is to use that knife for SEPPUKU.
Sayonara shogun

This place was actually the worst dining experience I’ve ever had. Me and my party of six all got up and left because the service was so heinous. Shane, you’re a dbag and seemed like you were tweaking out. Our second waiter was also horrible and messed up our order so many times that half of our party never even got food in the hour and a half we sat there. The white sushi chef also proceeded to talk shit right in front of us when we complained about never getting our food. THIS IS THE WORST RESTAURANT EVER.

I would give this place negative stars if I could. Service was poor and the waiter was extremely rude. We didn’t receive chop sticks or water until after our meals came. My boyfriend has a serious food allergy and when we asked them to redo the meal because they didn’t make it the way we ordered they laughed and the waiter called us assholes loud enough for us to hear. All our food came out at different times and a lot of it came out wrong. Four hour in our whole family had eaten there meals except for two of us who didn’t even receive ours. Overall this experience was so poor that everyone left upset. We left and ate McDonalds

This is one of my favorite places in town to go to for sushi. The atmosphere is very extravagant and the Japanese style of the restaurant and teppanyaki tables really bring it all together. They have a variety of different kinds of sushi but my favorite still seems to be the Shogun bomb roll and the grilled eel. The service is pretty decent as well!

My family was craving some Japanese food so we took the ferry from California to Arizona to eat here. My feelings towards Shogun are mixed. The sushi itself was delicious but the service was seriously lacking. The waitress was rather incompetent; we didn’t receive our LaLa roll and she brought the complex rolls before our simpler ones. Our food took a long time to arrive as well. However, I was still pleased with the delicious food and I would recommend this restaurant to any travelers craving sushi or teppan grill style food.

Worst place ever. We had the worst service that took so long and our server did not care since we were a group of 10 so her tip was guaranteed.
Food was below average and very costly. We left the place after paying $ 250 and went to McDonald’s for food.
They forgot two of our orders and the place was less than ¼ full.
We will never go back.

Food was nothing special and there was a funky smell in the restaurant. Should’ve been a clear indicator to turn around and leave. Decided to give it a shot anyways… big mistake.
First the waitress spills tempura sauce on our table and doesn’t apologize or attempt to offer napkins or clean it. Next she brings out our food without any place settings… so I guess we’re supposed to eat with our hands. And the cherry on top of the cake is because we had a party of 10, grauity of 18% was added to our bill. If anything, we should’ve deducted money from the bill based on our service. Needless to say, we will not be back!

Awful food and experience. To start, it took 30 minutes before the first bit of food was delivered to our table… That’s not an entirely bad thing if the dish was delicious and worth waiting for, but it was NOT. Everything that was brought out (that was cooked) was cold. Let’s run down the list:
–Baked Lobster on top of a Shrimp Tempura Roll — Completely cold, probably sat for 20 minutes before a runner grabbed it and brought it to the table. Looked like lobster throw up.
–Two orders of Baked Green Muscles — Cold and tough. You know those big pink erasers you use to have in grade school? There you go… Put it on a half shell, slap some Japanese mayo on it and pass it off as a muscle.
–Scallop Dynamite Roll — This is the only thing that came out «warm», it’s a shame it was such a soggy mess that it fell apart no matter how gentle you tried to finesse it with the chopsticks.
–Red Snapper Sushi — This was a huge disappointment. I had such high hopes for this order. You cannot take a dried out slice of Red Snapper, drape it over a ball of sushi rice and call it sushi. There was no flavor, at all.
Let’s just say, this was not the enjoyable dinner I had envisioned. At the «end» of the meal, which was when I had my fair share of disappointment and just pushed the food away, I explained all the short comings to the server. The server offered to go talk to the manger and see if she could have some items removed from the ticket because we were obviously less than thrilled. After another 5 minutes of waiting, a man approached us and said he was sorry we didn’t like the food and offered us a discounted check. He then said, «We don’t have any managers around right now so the best I can do is take 7% off your bill». On my $ 100 meal he subtracted $ 7.00 which was not even half of ONE awful dish.
In conclusion, please do not go to Sho-​Gun. Save your money and find something better. In retrospect, there was a McDonald’s next door… I could have got a better meal and paid far less. In all honesty, the only thing that was served during this dinner that was as expected was the Pepsi, carbonated and cold.

So I came here 3 days ago with my husband and father in law and had a terrible experience. The chef that cooked out meal was practically begging for tips… He put his hand out about 3 times and rubbed his fingers together as if we were supposed to pay up to him.
Why would we tip in the middle of our dinner or tip twice at a restraunt period? I’m sorry but that was ridiculous to me and the hubby. We tip AFTER our food is done and before we leave…
So after that when he leaves he comes back again to start cooking for the table next to us. The whole time he was cooking he had kept looking back at us over his shoulders practically mad dogging us for not tipping him! Really rude and immature.
My husbands drink was also spiked after the chef had left, with eye drops. Be careful!!!
Expensive and not worth it.

This was honestly one of the best sushi bars I’ve ever been to. Service was great and the food was amazing! Can’t wait to come back.

This place close. Ha! I warned you ;)
This is the slowest service I have ever had at any restaurant. We have been here over an hour and still no food.