Heinen’s Grocery Store

They are so-​so, but very expensive. Even with this high price, once I got a bag of nuts that already gone bad. I go there only because there is no other option in that small area.

I don’t know why everyone likes this place so much. Everything is over priced and not to mention the staff is not that friendly. The produce is fresh but for the prices of it just go to Jewel.

Wonderful store. They have everything you need or want. Their store brand is wonderful and the staff is friendly and helpful.

I love coming here! Friendly staff, quick service, and good food. Produce section looks great. Lots of brand name alternates that are interesting to try out. In fact, I’ve developed a liking to some falafel wraps I found tucked away in the corner of their freezer. One star lost as prices seem a bit steep in certain areas. Example, their nuts and candied nuts section seems outrageous in price. I found my favorite cheese here too that my «normal» grocery doesn’t carry. I definitely will continue to come back, as it’s right on my way home from work as well.

Nice and smaller Heinens. Clean and friendly. Ok if convenient or in a hurry, otherwise drive a few miles south on 43 Waukegan to the Heinens at Bannockburn which has better bakery, meat, produce, deli, and everything else.
Produce is pristine when fully stocked and prouldy priced. Sometimes run out for some of the green stuff (kale and spinich).
Bakery is very small with limited selection and hard to get good sliced bread.
Meat counter is well stocked but prepackaged is limited. Cheese and dairy is good.
Parking lot is clean and easy to access but tight parking spots.

The employees are always so friendly and helpful. The produce and meat is always super fresh. And its really easy to navigate and the check out is always quick.

I love the salad bar, soup bar, and sushi bar! The prices are on the high side but it has been worth it the food is great! Also cruising down the beauty/​health aisle is amazing you’ll fine great things to buy.

Today was my first time visiting the store. Very nice. Customer service desk was exceptional. I will definitely be back!

Love everything about this store BUT HOURS OF OPERATIONS! 8am-8.30pm?!,)@?
Completely wrong, can’t get anything before school, God forbid I’d like to grab lunch for my 5 th grader or 24 muffins for school party, or drinks — no store closed!
My older son with 50 other kids that caddy at the neighboring golf club would like to grab breakfast before a long day — no store not open yet!
I am realizing I am out of butter at 9 pm being in the middle of making late night cake, husband comes empty handed– store already closed! The hours are not for working mothers, fathers and busy school kids! Countless times After realizing Heinen is closed I went all the way to LF Jewel. And for these dozen of empty handed trips I only give 2 stars

You just lost an avid produce costumer — I’ve been a customer due to convenience (you’re a two minute drive for me) and I’ve thought your produce was hit or miss since the get — go but based on today I’m done buying produce from you.
All of the broccoli heads are soft, lemons are squishy, and when I merely picked up an eggplant to see if it was safe to buy my thumb went through it. I took it to the manager who said «this is not okay» and then I saw him go up to a guy (I’m guessing the produce manager) shrug and throw the eggplant in a box.
I’ll come back if I ever need milk or eggs in a hurry but your produce is absolutely pathetic 99% of the time… I will now drive 15 minutes down the road to Jewel-​Osco or Sunset for now on.

Heinen’s — home of the $ 20 pick-​your-​own six pack. If you want to tell yourself that this cost for a six pack is a good deal then by all means go ahead and waste your money, but I’m sorry — not even Binny’s, an actual alcoholic beverage store, sells their make-​your-​own six pack for twenty freaking dollars. I like my draft beer and I’m not going to pay an arm and a leg for it knowing full well that I can walk my little booty down the street to get the same thing for half of the cost. Nice try, Heinen’s.
Other than that, though, they do sell several other goodies! They have a good selection of ice wine (which you absolutely need to try if you have a sweet tooth and like alcohol like me). My fiancé and I were able to get the ice wine for a fair price, but to be honest I was still quite salty about the beer.
Heinen’s does, however, have some of the best smoked salmon that I or my fiancé have found thus far. They also have this huge salad bar which I’m planning on going back for one of these days. It’s not just typical salads — I’m talking about potato salad, chicken fajita salad and so much more. It’s a little over-​priced (which is yet again another complaint I have), but you don’t get the selection at other places, that’s for sure.
I’m not discrediting the selection they have there because some of the food is definitely a novelty and worth buying once in a while, but the key words are «once in a while». Some of the regular items are over-​priced and I left the store asking myself why the high prices? I would definitely go to Jewel or some other grocery store as your go-​to.
One other complaint I have is that none of the staff seemed to know what was going on… everyone was pretty discombobulated. There seemed to be a lack of communication among them, especially between the liquor department and the front of the store. Besides that, the liquor department manager was argumentative with my fiancé when we approached him about misplaced marketing with regard to the personal six pack. Whatever happened to the customer is always right?
I’m torn with this store. I definitely would not buy alcohol here and I would only go here to make a nice dinner fo a special night in.

There’s nothing bad about this store. Period. It’s clean, well staffed, got great deals and is just so nice to go to. My daughter is 1 and gets excited when she sees we’re walking in there, probably because she gets samples and the staff always tells her how cute she is. She is :) I’m so glad they put this grocery store in so close to my home!

I love Heinen’s and I’m thankful it’s so close. Sales are great also! Prices are good. You get what you pay for. They have high quality items. Great variety. Right when you enter the store there are 2 kiosks. You can place an order for deli items. They text you when it’s ready. Super convenient!

Been here several times for lunch time. Love the fresh fruits & tasty sweet birthday cake!

I got a party platter of Cannolis, Tiramisu bites, & Lemon Bar Bites. Everything was outstanding. The Cannolis were cooked perfect. My grandparents, who are both 100% Italian, said that the Cannolis were the best they have had in years. My grandpa, who never cared for Tiramisu, had about 4. The presentation was very elegant. I would definitely order from them again.

Love the new layout. Beautiful store and wonderful customer service. Bigger salad bar than Mariano’s. High prices and the hours aren’t great, open at 8:00AM and close at 8:30PM. It’s not a great replacement for Dominick’s. I’ll shop there if I’m out of milk or bread but I won’t do my big grocery shopping trips there. I will drive further to Jewel or Mariano’s on 21 just to get better prices.

This store is amazing. All of the meat, produce, and bakery items are fresh and are very delicious. The meat is very pure.
This is definitely a great store to go to. Prices are great, especially for the quality of the items.

I work nearby and stopped in today for the first time for the sole purpose of finding lunch. A very, very nice salad bar and lots of other grab and go options too. Checked out immediately and folks were quite friendly.

This Heinen’s location opened October 30^th in the old Dominick’s location on Waukegan Road. Obviously, this is a smaller (40,000 square feet) than their Bannockburn store. It was crazy busy all last week. Finally ventured over on Sunday afternoon. No cart corrals in the parking lot yet; however, there is a sign that they are coming soon.
Very clean, attractive displays, friendly workers! Aisles used to be vertical, now horizontal… it’s much nicer than the old Dominick’s! You can find some unusual items here; in some categories, selections are limited, probably because of the small footprint. Large produce section, bakery, floral, fresh meats and HUGE liquor section.
Prices are high. However, I shopped for items that were on sale, like 8 cans of Progresso soup for $ 10. They were out of some sale items. I picked up a chicken breast Romano that looked good (haven’t cooked it yet; it’s raw) but it looked good. The meat department looked good. Lots of organic products, with the organic prices. It’s kind of like a cross between a Whole Foods and Mariano’s.
I did NOT like the fact that in order to pay by check, you have to go to the customer service counter and register for a Heinen’s loyalty card (I thought stores were getting rid of those?). Was told that they send out emails on Tuesdays and that after a few months if they see you are buying a lot of an item (for example, flowers), you’ll get a customized email offering a great deal on things you like. I asked about getting cash back when writing a check. They track your spending and only after you spend $ 1,000, will you be permitted any cash back, limited to $ 40! REALLY? A high-​end grocer in a high-​end community will only let you get $ 40 over and only AFTER you reach a $ 1,000 spend? Very off-​putting to me. Sunset Foods in Lake Forest never made me «register» to write checks, and they let you go WAY, WAY over that.
Heinen’s won’t be my «go-​to» grocery store due to the prices. I’ll probably come in for weekly specials. And it’s still nice to have a grocery close by for those times when you just need one or two items or the weather is bad and you don’t want to drive all the way over to Jewel in Lake Forest or Libertyville.