Marriott’s Maui Ocean Club – Lahaina & Napili Towers

In a few years these new towers will look as bad as the ones next door that Marriott sold to original buyers. Marriott obviously does not really care about their guests. I did contact Marriott and they did not satisfy me for all the aggravation I had to endure. Giving me hotel points that would only give me a one night stay in an inexpensive location was basically doing nothing.

Could use some upgrades as it’s looking a bit dated. Air vents in both our bathrooms did not work and made showering feel like a sauna. Carpet was old and staff sent me to the wrong place for my shuttle pick up which left me since nobody could tell me where to find them. Grounds are nice (and extremely confusing) but tons of kids running around. Overall my favorite part was the free fitness classes (yoga, boot camp, pool aerobics) and the kitchen was fully stocked with everything you need for cooking.

Nice location on the famous beach strip on Maui. Rooms are nice and clean and housekeeping does a wonderful job. Whalers village is nearby and walkable. The staff in general at the resort are a little rude. I stayed once at the Hyatt also and I think their location and staff is nicer. One person who helped me at the resort over the phone was Amy with room control she was truly awesome and helped me with a reservation error.

We just used the beach facilities in front if the hotel. The beach here is much nicer than the area in front of the Hyatt where we stayed. It is much broader although still a bit on the rocky side. It was really great that there were umbrellas and lounges for rent at the beach and at a reasonable price.
The downside was that I noticed an easily removable hazard in the water while snorkeling.
There is a rusted 55-​gallon drum sticking out of the sand in front of the hotel about 20 – 30 feet offshore. It sticks up about three feet out of the sand and if you hit it while surfing or snorkeling you will have a major problem.
I can’t imagine that this hazard is left in the water!

The Maui Ocean Club– Lahaina & Napili Towers is as good as it gets! The location is perfect for all ages– just a short walk to many restaurants and activities, including many on site. There are numerous kids activities throughout the day, and for adults as well. Exercise classes in the pool were fun. We did the scuba certification course in the ocean right in front of the hotel. We also enjoy bocce and having a catch on the great lawn. Snorkeling at Black Rock is a walk down the beach.
The staff is exceptional, very friendly and wants to help in any way. The grills are always clean and all guests are respectful of others so the grill turnover is quick and all are also friendly and offering to help one another. Perfect family resort. We have had grandparents, young children enjoying the pirate ship and pool slide, as well as teenagers playing volleyball and basketball in the pool, and now 21+, who all love this place. We don’t mind the walk for parking as the grounds are so beautiful. Lastly, the SUNSETS are amazing from this resort. If it does sprinkle a little rain, gorgeous rainbows will follow.

We have been staying at the Marriott for 8 years and every year we are very happy. The resort is meticulously kept, the staff extremely friendly, and the amenities aplenty! Our kids dream of our upcoming visit the moment we return home from the last one!

We stayed here in August of this year. Great location if you want to be near it all. Nice ocean view rooms, gym, adult and children’s pools and service. Parking can be difficult though.

The Maui Ocean Club is in the heart of Kaanapali beach and is centrally located to Whaler’s Village, restaurants, grocery stores and most importantly the beach!
My family of 5 recently spent 7 days here and had a wonderful time. Staff are super friendly and will greet you with «aloha» every time. We had a «garden veiw» room facing the water slide and were still able to see the ocean.
We took full advantage of the property’s bbq grills and and grilled a few lunch and dinners to save on eating out. We also used the community kitchen (in front of the elevators and across from the front desk) every morning to make breakfast.
I do recommend buying the vacation club cup for $ 37 if you’re a coffee drinker. It allows you to get free refills of coffee, soda, and juice during your stay. It would have been at least double if we purchased the beverages individually.
My Kids who are 4 and 18 months had a BLAST! From the pirate ship water playground to the pools and water slides they were in the water for at least 5 hours each day. We took full advantage of the pool bar «happy hour» and had bloody marys pool side every morning while the kids played.
All the staff and I mean ALL the staff were so friendly and had the aloha spirit. House keeping was very responsive and always brought us what we needed within 20 minutes, the valet guys are always willing to help, the pool attendants and waitress were great to us and our kids (they even gave out free shaved ice and pop corn or certain days). They even allowed our kids to help feed all the koi fish in their pond.
The ONLY thing I can complain about is the parking. Unless you pay $ 19 a night to valet you are making the trek to the parking structure (which I did but with all the lazing around and eating everything in sight, this was an opportunity to get some walking in).
Overall we had a fantastic time and highly recommend that you check it out yourself

We had THE BEST time at this resort!!! Definitely choose the Ocean Front or Ocean View rooms! We had a high level room with a Gorgeous view of the pool and Ocean. This is a Beautiful resort located just steps away from the Breathtaking Kaanapali beach. Service was Good and our room was clean and well decorated. Rooms are a bit pricey but well worth it.

First time staying here for our 21^st wedding anniversary and my wife and were treated like royalty by everyone here we loved the hospitality. We were instantly hooked up with a gift certificate by Ruel apon showing up and asking around, Tony bought us a prime rib dinner for two for our anniversary, Kalei was just the most hospitable friend we met there informing us of every cool spot on the island. Then there’s Jason from the time share section. No worries future guests don’t let that scare you. Absolutely the most down to earth man you could meet his information we collected from him was so helpful, we never felt one ounce of pressure from this man at all. He gave us the best tips out there and was absolutely wonderful conversation while bumping into him through out our trip. As I said this was our first visit but definitely not our last. We are already talking about coming back in 5 months with our children, which is not a blind decision by the way I used my USMC TRAINING and conducted a Recon of all of the other Hotels in the area, and if you have children The Marriott has the best pools on sight. We loved this place thank you to JASON, TONY, KALEI (cousin),& RUEL thank you for making our 21^st Anniversary Magical.
Paul & Elizabeth Menor.

Just had the best stay at the Marriott on kaanapali beach! Great resort hotel, nice BIG rooms with a mini kitchen to save money on meals. Lovely pool and beach access. Our flight on the last day didn’t leave until 8pm, so after we checked out we were able to use a hospitality suite with showers, which meant we were able to play at the beach and pool the last day. On your way from the airport to kaanapali stop by the Costco to get groceries or the Safeway in Lahaina to save some money. The hotel has a little store with supplies but of course the prices are outrageous.

Grounds are gorgeous. 5 stars all the way. Rooms are a bit outdated. 3 stars. Concierge charges for booking activities (Hyatt Drums of Pacific Luau VIP is $ 135/​person and Marriott charges $ 150/​person). They booked us on a Mountain Riders tour to view the volcano sunset and bike ride down but the tour never showed. I blame the tour company but Marriott suggested them.
Bring your own beer to the pool, if you want to drink. Although they officially say you can’t, nobody will say a word. It will save you lots of $$. Can’t do a room charge from the Ka’anapali Grille. A great tap house, but make sure you come with a credit card in tow… Or you’ll be running back to your room to grab a card. Try their Jalapeño beer. It’s awesome.
If you’re a Marriott person like me, do the time share tour and grab 20,000points. Worth the hour you’ll spend. They will offer you a great deal to re-​visit the hotel within 2 years. $ 1200 for 5 nights/​6days.
The hotel offers some cool no-​cost activities. Like lei making, painting and fishing. Totally worth it.
We will defiantly be back but will plan to book our own activities.

We loved staying here now that our kids are on their own. We own at Ko Olina and we loved that area to keep the kids entertained. But this place is perfect for us now as we really enjoyed just hanging out at this resort and eating in most of our meals. September is perfect as the crowds have thinned down and its really peaceful here without the crowds. Also Gaylord who works here went out of his way to get us beach towels after hours and everyone is very nice. The gym is great and they have enough weights for me to get in a heavier workout.

Very awesomely situated by a sandy beach! There are 3 pools to choose from and they aren’t just round and boring! The pools have plenty of privacy and and are kid friendly! So relaxing and very much worth it!

This was my first time to Maui and I’m so blessed to have chosen to stay at the Marriott. Check in was very smooth and fast. Food is excellent. Rooms are very clean. I am huge on costumer service which is why I’m writing this review, throughout this entire vacation here the customer service is outstanding in every aspect. I have gotten to know a man named Tom who is the pool guy, I quickly learned his name by the end of the first day, because he is so personal and makes you feel like you are the only guest here. Any who I highly recommend staying at this resort.

This def takes up a lot of Ka’anapali beach real estate… and I think the best beach area with small trees to relax under and hammocks to sleep on.
So sweet.

This place is a total clip joint running on fumes. Rooms are shabby and in bad need of renovation. Parking garages are cramped. Despite the fact that we are paying top dollar and booked two rooms months ago, they put us very far apart from our children. And when we requested to change they were quite rude.
Your money (and time) will be better spent elsewhere.

For what it is, a family-​oriented beach resort, this place couldn’t be better. The room was great, the pools are awesome, and the grounds are spotless. Had excellent service throughout stay. Special kudos to staffmember named Jared… he went out of his way to answer my questions.
In a nutshell, if you want to have a quality trip to a family-​oriented resort in Maui, you can not go wrong with the place.

We have been owner for 3 years. We stay there few times a year for the kids to play in the pool. I never post anything, but I just had to share experience at the hotel this past weekend.
We checked in on Friday night and was assigned to ADA room. Was not informed at time of check in. There was a small tub, but no faucet, so you have to use the shower head to fill up the tub for a bath. and the pressure of the shower was so strong and there is no pressure control, so the water splashed EVERYWHERE in the bathroom. was not fun cleaning that up after a long day.
The next day — Saturday… I ordered lunch from The Beachwalk market. Yes, it was indeed busy at lunch time. I ordered black angus surfing signature burger, BBQ chicken plates, 2 kids burgers, 1 hotdog and side of Fries. I had to check in with them to see where my order was. Don’t know why, but they split my orders into 2 tickets, and they couldn’t figure out where, what and who the order was for, so my food was just sitting there. Needless to say food was not hot when I got it.
Fed kids, eating my $ 18 burger and I noticed. something is wrong. It’s really crunchy, dry and had no taste. I took apart my burger and my black angus beef pattie was completely charred (see photo attached). The cook must have pushed the pattie with his/​her entire weight to get all the juice out of it, because it was well done and DRY!
Then the BBQ chicken. they must have been sitting in the hot box or under the heat lamp for quite sometime to get to that foam/​shape. Surface of chickens were so dry if you cut into it, the whole surface lifts off. And the rice on the chicken plate. it was so dry, they went back to precooked stage. not edible…
And fruit cups that came with the kids burgers and hot dogs… They were so old and discolored. completely gross!
I ordered 3 bloody mary. 2 were charged at $ 5 something and 1 at $ 7 something. the bartender must have used the higher end liquor for the higher priced one? not sure, but not consistent with prices.
was disappointed with overall food and beverage experience at this hotel. Next visit, i will be sure to grill my own burger. :)

My father in law is a Marriott owner out of Florida and with their program was able to get us a room for a week. This property is not something my husband and I would typically pick on our own but how could we turn down a free place in Maui? We had a full one bedroom island view in the Napili tower. After we booked I checked the reviews daily. I knew the pros & cons. Honestly, after being there a week the cons are minor.
Parking seems to be the hot topic. Yes the garage by the Napili tower is small. Valet uses it and only two stories. The other garage is eight stories. It really isn’t that big of a deal to walk. I rather walk than lose the island view! That is what would happen if they added floors to the garage. If we had a ton of stuff we would unload by Napili then one person go park the car. Usually could get a spot in the Napoli garage during the day. By 5pm it was full ok. So what you get to take a small walk in Maui along the beach? Marriott do not add floors to the garage and block the views!
I was a tad worried about the staff from what I had read as well. Everyone we came in contact with was nice & friendly. Really friendly. They would stop and ask you how your day was going and really wanted to know. Always full of suggestions and a smile. There was not one person that wasn’t pleasant. That is really rare in a week to not come across one staff member having a bad day.
The room was extremely clean. It was also huge. We were in room 8308. One bedroom with a full kitchen. There are two tvs. The one in the living room is larger than any in my home. King size extremely comfortable bed. A jet tub with a sink. Then in main bathroom, had a roomy standup shower, another sink & a toilet. Dining room had a table for six. Two bar stools for kitchen bar. Kitchen had everything you could need. Blender worked better than ours at home. Even a stackable washer & dryer. DVD player as well with free DVD rentals in the lobby. Patio had a table with four chairs. iPhone Dock in bedroom and plenty of places to charge to electronics. The room was more than enough space for two people. It was nice to have breakfast on the patio & make some drinks in the afternoon. Doing a load of laundry was nice as well. Hate all the dirty clothes post a trip. Tub was very relaxing. It does some sort of self cleaning when you are done. Took us by surprise the first time it happened.
We didn’t spend a ton of time on the property. We are hike and scuba people. However, one day we decided to have a lazy day. We rented a garden cabana. It was $ 48.13 from 9am to 6pm. It includes bottle water delivery, pineapple delivery & cold towel delivery. Then a waiter to take all your drink & food orders. Happy hour at 10 to 11am then again 4 to 6pm. Johnny made sure we were set all day. Nick our server always showed up when needed. The day flew by and was extremely relaxing.
Three pool areas. The main pool had the most people. The pool by our building was vacant most of the time. The garden area were relaxing as well. Then the hammocks were always free. The staff would change the lawn chairs into words at the end of the day in the garden area. Like I love Maui. Very fun! The grass in the garden area is unreal and so comfortable. The pool by our tower was also saline.
The workout room was very large. They even had a few machines outside if you didn’t want to do your cardio indoors. The hotel has a restaurant called Longboards, that I will review separately. There are some shops in the hotel as well. There is a place to rent Go Pros! We brought ours but that is a cool feature. The elevators are the best I have ever seen. I can’t remember when they weren’t there. They must be lightening fast.
There are a ton of activities to do at the resort. When you check in they give you a list of everything going on for the week. We didn’t participate but did think about taking a yoga class a few times. The timing didn’t work out.
The construction was never an issue for us. We were on the other side of the resort. Even when we spent a day in the cabana we only heard it for a short period of time.
Maintenance issues were handled quickly. We called down and within 5 minutes someone was there taking care of the issue.
We had a nice exchange with Tom in security. He wanted to know how our stay was going. It was a pleasant chat.
Overall a wonderful week. I think everyone can have a nice time at this resort. If you have kids, if you don’t have kids, etc. There was enough things to do and space to make everyone happy. We look forward to coming back.