Walmart

I recently was helped in the Customer Service Dept regarding a return. A woman named Cristeta Byng. She was so polite, friendly and sweet. I wish all the employees could take after her because many of them are rude. But she seemed to take pride in her job and I think that when someone goes above and beyond to provide excellent customer service she deserves to be recognized.

Would not normally shop at Walmart except for odd items like cycads at a cheaper price $ 11 to Home Depot. I always go through the garden center to make shopping or browsing faster. Don’t like the greeters at the door. Seems suspiciously like cheap security. It’s not like they are so happy to see you.

I had a customer service experience at Walmart that regained my confidence in the company. John Thorson the store manager came through with flying colors, after one of his associates treated me with the utmost disrespect in front of my son. (todd… not to be confused with older gentleman white hair). I contacted corporate and they quickly brought this matter to the attention of the store manager who assured me that if corporate was not able to resolve my situation that he would do so. After waiting a couple of days and not hearing back I called corporate to see how they were moving forward with my complaint. The young lady who was helping me immediately contacted John who then got on the line with me, and assured me that the employee have been spoken with in-​depth in regards to the way that he treated myself in the presence of my son. John assured me that it would never happen again. He then went above and beyond and gave us a very generous gift card these actions on his part reminded me that I should not judge the hard work of so many employees who do care, based on one rotten apple. I just want to say thank you John and I will continue shopping in your store because of what you did.
sincerely
Jonathan

I dislike this Walmart greatly. The customers are rude, the employees are worse. If I never had to go back here a day in my life I would be elate. Never again.

Got my eye exam there and the experience was great. The doctors were super friendly and the front desk girl Amy was really sweet and knowledgable. I highly recommend anyone that needs glasses or contacts to come here. Thanks so much for helping me see the light pun intended.

The worst customer service and a racist manager.
I was here to return an item and for some reason i cant find my receipt and paid in cash (yeah yeah i know) it was worth $ 150 and they refused to take it since they cant find the transaction in their system.
But here comes a white middle aged lady trying to return a $ 350 worth of merchandise WITHOUT A RECEIPT AND PAID IN CASH and guess what?!? They took the return!!!

The last time I was at this Walmart was about 10 years ago, and my previous experience was better than this time.
As of the time of our visit both sets of restrooms were out of order – both at the front and rear of the store. I would normally disregard that but I was about to wet my pants at the time and I was constantly looking around for one. (At least at the OC zoo they had an advance notification that there were no internal restrooms.) A creative solution to that would have just to have been to buy a diaper, but where would I go to get privacy to put it on?
Anyway, the McDonald’s was also shut down internally for some reason. Since the functionality of the store was drastically decreased and I had to run somewhere else to find a bathroom before I wet my pants, I’m rating it lower. Shopping here WAS kind of enjoyable until I ended up in a circular loop checking both sets of restrooms to see which ones were open. (You know, the out-​of-​order sign says «please go to the restrooms in the back» but at the time it was blocked off.)
Aside from that, there were a lot of items in the clearance piles. The majority of the store was pretty much clearance stuff, so we raided them for as many on-​sale items as possible. What they do not have here is frozen food, even after the Foothill Ranch branch upgraded to have refrigerators.
You know what I’m going to bring next time I come here? One of those portable toilets from Daiso!

This store needs new management ASAP! The employee’s are rude and unprofessional. The bathrooms are disgusting. The display and organization of products is awful and VERY confusing! Why is it so hard to find Ken’s Buttermilk Ranch Dressing? Apparently, Walmart organizes by flavor. The best method is to organize by brand-​like every existing store does, such as Ralph’s, Target, Stater Brothers, Whole Foods etc. I have had other problems besides the Ranch dressing issue in the past. The Walmart management team needs to be retrained or let go.
Most importantly– I do not like to be harassed every time I leave the store. When I leave I have to show my receipt to a Walmart employee for them to count the items in my cart (Which is usually only ten items like bread, toothpaste, aspirin, and shampoo). Your competitor, Target, doesn’t do this. They treat me with dignity and respect… not as a suspected criminal. I can’t deal with Walmart anymore. From now on I am going to Target.

Wish there was a way to give them zero stars. I have to admit I don’t go to Walmart very often because there aren’t all that many close to my house. I decided to go into here today because I had a few things to buy and it was «convenient.» I wish I hadn’t.
I can’t list all the things that are wrong with the store but to name a few I would have to say employees, the store itself is very congested, and not they can do anything about it but some of the customers are extremely rude.
They need to reorganize the store and maybe have human resources filter out bad staff.
Until then I would say keep driving and try to find a Target.

I recently went to this Walmart to purchase a bike. Whilst shopping and waiting for a salesperson to come (which took a very long time), I got on the bike I was thinking about buying and rode it down the bike isle.
A worker (he had a cane), came over and yelled at me (I’m 54, mother and teacher), «get off the bike, you cannot ride the bike!».
Needless to say I was embarrassed and not happy being treated so rudely. We left the store without buying a bike and decided to give our money elsewhere.

This Walmart in Laguna Niguel is pretty miserable. On occasion the store will have whatever it is I’m shopping for, whether it be Equate anti-​itch cream or a cheap kitchen appliance, a new pair of Dickies or a bicycle tire repair kit; the sections are somewhat organized and the store itself is usually pretty clean… But the crowds of shoppers going in and out of the store are large and you seldom get to walk in without being harassed by either a troop of Girl Scouts, Greenpeace kids, nuns with buckets or the homeless helping the homeless.
Once inside there’s this overpowering gust of old McDonald’s that hits you in the face like a McFlurry and you have to dodge random people darting out from behind junk displays every five feet just to move a cart down the aisle… Medicated employees meander around. Confused senior citizens follow. Screaming children on leashes. Half opened boxes of beer. Used cosmetics in the automotive section and fifty of whatever computer gadget you may need, but only in turquoise… Meh. I’ve experienced better.

They never keep our medication on stock! its very frustrating.

WARNING!!! Beware of less than ethical behavior by the tire/​battery department here! I had a battery that I purchased here in ¹¹⁄₂₀₁₃; it was under warranty. When my AAA service attended to my stahled vehicle within minutes the tow truck driver said «Oh, your in luck, you bought this is 2013 at Walmart. Go there and have them replace it free of charge because it is under warranty.» So I did.
Upon arrival at the Walmart mechanic shop, a mechanic lifted my hood, and began to inspect my battery. He said he could not see anything indicating that I had purchased the battery at Walmart. I told him that I was certain I had purchased it there, and that even the AAA driver had pointed that fact out to me. He then ripped the sticker off my battery and said that he needed to go inside (to the computer I assumed) and check on it. Within minutes he came back and told me it would take 35 minutes to change the battery — Great (I thought). So, I went shopping inside to kill time.
When I returned, to see if my car was ready, the gentleman (Aria) told me «yes, that’ll be $ 129.» I said: «No, it was under warranty.» He said let me go get my manager. His assistant manager showed up and said because I did not have a receipt, and the sticker had been removed from the battery, I was being charged for a new battery. I said: «Oh, the sticker was on there; your employee, the mechanic that helped me took it off.» He left for a second, came back and said «I’m sorry mam, there was no sticker.» I said «Are you telling me I didn’t see what I saw? Your employee took the sticker off to verify that I purchased it here … and my AAA tow truck driver verified that I bought it here.» He continued with the «I’m sorry» but you owe $ 129 story.
I was very upset at this point, and told him that I felt I was being connived in a sneaky manner and that I would call the police to check the surveillance cameras if need be. He got a little more serious at this point, went back into the garage, and within minutes arrived with the sticker (mysteriously) in his hand.
I truly believe it is protocol for this Walmart to remove these stickers (on warrantied batteries) to fool ppl into paying for a new one. DO NOT BE FOOLED! DO NOT LET THEM REMOVE YOUR STICKER!
I do not trust them, and I will NEVER GO BACK — not even for a roll of toilet paper!

Just don’t do it. First timer. Ordered online for store pickup. Got there and got directed to the wrong place to wait in place for pickups. Wtf? Customer service told me to go to photo pickup. Went there and 2 people deep but no o e at the counter. After 5 minutes, went to the back and saw 2 people just chatting, told them there’s a line of pissed off ppl waiting outside including me, then someone appeared and went looking for an item for another 10 minutes. My patience ran out. Cut my losses, went home and cancelled my order and took an oath to never do this again unless I want pain.

The most un– wonderful time of the year to be had here. Needed a storage bin, some extra gift wrap. The store is big and well marked but good luck finding someone if you have a question. Also don’t be fooled by the 10 items and under line. While I type this I am behind 2 people and the wait has been 10 mins. Still waiting… And waiting…
I know it’s holiday crazy time but buying 3 times should not be this awful of an experience.
Btw I know ‘un-​wonderful’ is definitely not a word! See what frustration can do to a person???

If there was a ZERO you would get it. Your online system is the WORST! If you order from
and pickup something it took 2 hours getting customer service to help us IN THE STORE! Then the book was all jacked up and torn and folded. The last online order was broken too.
Your customer service on the phone for
is the worst. I get some jacked up lady telling me it’s my phone and she can’t hear me and it’s your phone and then she transfers me (without me knowing) back to the queue to wait again.
The supersavers app screwed up my balance and now I have zero and you want me to find all my receipts again. You’re such bullshit store and online service.
I will NEVER SHOP IN WALMART AGAIN. I boycotted Sears 24 years ago and never shopped there either. You’re on my list of NEVER AGAIN. Your customer service is a HOOVER (VACUUM).

Horrible Customer Service!!!
I was hung up on 7 times and all I wanted was to be transferred to a different department. Each time I called back the girl on the phone would say, «Yes, you were hung up on because maybe they’re busy or something.» She refused to let me speak with a manager. After the 7^th call I decided to write this review. I will never come back here. She would not even answer my simple question which was, «What time does the money order center close?»

This place stinks the moment you enter the store. I mean literally. The restrooms are closer to the entrance and behind McDonalds. Items are cluttered. Nursery section is very bad with most of the plants in almost dying condition. Or that is what I have noticed every time I visit here thinking whether to shop or not.
It is a good place to shop if you know what you want and can’t beat their lowest price offerings.

This has to be the worst example of a department store ever, everyone from the CSM down to the store employees are, well basically jerks. They have no idea of customer service, are rude and don’t take care of the store let alone the customers.
I have seen employees actually yell at customers and talk down to them if they ask for help.
The store is filthy, smells of mc Donald’s which is in the store and is a overall mess.
I have seen half filled cups on the shelves, open bags and boxes of foods everywhere and yes even dirty diapers stashed behind a Box of detergent. This place is so bad we drive the extra miles to Irvine or San Clemente.
This Walmart should be shut down, tented, fumigated, rehire all new staff and try again.
Just plain horrible

My husband read my review on Walmart and told me I was incorrect in some of my claims. He said they do not sell guns; rather, they sell pellet guns. I stand corrected. Live and learn, right?