Lucky Sully Chimney Sweeping

Did not fix my chimney leak. Paid $ 450 for a new chimney cap which Mike said would fix the problem with a 99% guarantee. Prior to the attempt at fixing my chimney he put a tarp over it during a heavy rain; the chimney did not leak with the tarp over it so the source of the leak was definitely the chimney. After I complained that the chimney still wasn’t fixed he came back to take a look at it but the problem was not rectified. Very disappointed and would not recommend.

I just had my fireplace converted from the standard wood burning type to the fire & ice. Chimney Sweep Michael was very helpful, answered all my questions, was very personable and clean. I was extremely pleased with the customer service & the result. I would definitely refer them to anyone needing service on their fireplace.

I had the most uncomfortable and awkward experience with the owner Dan Sjostrom inside my house. I bought a house and wanted the fireplace inspected before I used it. I contacted Lucky Sully’s because of the good reviews on Unilocal.I had great communication with Dan via email. I let him know I wanted an inspection. I asked him what was included in an inspection and he replied with a list of all that is included. One of those items was to go on the roof and inspect the flashing and top part of the chimney. He said that soonest he could arrive was on a Sunday at 7:30am. On that Sunday he never showed up. I called and left him a message and he called me back saying he forgot and that he could come out on Monday at 9:00am, which he did. He arrived at my house looking like he just rolled out of bed. All he had with him was a little flashlight. He looked inside my fireplace and said that he saw some cracks that he did not like and it would cost around $ 200 to fix. We then went outside and he just stood on the ground and looked up at the chimney and said it looked good. When we went back into the house I told him that I was curious what he was going to find once he went on the roof and inspected the chimney in more detail. He laughed and said that he did not go up on roofs because he was tool old for that. I was confused and told him that I scheduled an inspection and he told me that it included inspecting the flashing on the roof. That is when it got weird. He crossed his arms and said, «I am not leaving until you pay me $ 109 for the inspection.» I told him that he quoted me $ 99 and I would gladly pay once he completed all that he said was included in an inspection. He said that if he has someone come out and inspect the flashing that he will require me to hire him for all repairs. I was SHOCKED. I told him it does not work that way. In the meantime my wife was standing in the kitchen and it was a very uncomfortable moment. I told Dan that I can pull up the email to show him what he wrote and he said that it did not matter. His arms were still crossed as to say he was not leaving. I thought I was going to have to call the police. I again said that I will pay you as soon as you finish the inspection. After a little stand off Dan walked out of my house, put his shoes on, and drove off. It was so AWKWARD! I was polite with him the entire time. He had temper tantrum in my house and it was not appreciated or professional.

Great customer service!!! Super friendly and efficient. Highly recommend this company!

Very pleased with this company, they accommodated my last minute request for a inspection/​possible repair for a client’s home I am selling. Brian came out today, was very professional, patient and accommodating as I was late, having written down the wrong time. Brian identified the problem, fixed it quickly and he thoroughly explained what the problem was. Would definitely recommend and use them again.

Very professional and help me saved lots of money. Brian came to my house on time with great attitude and excellent service. I highly recommend Lucky Sulley Chimney Sweeping and I’m pretty sure after the renovation I will ask them to come bake for the air duct cleaning service.

We moved into a house that was 10 years old. Our new dryer began to show a flow problem signal and our clothes were not being dried properly. I googled «dryer vent cleaning» and saw all of the 5 stars for Lucky Sully. There is a reason for all of those 5 stars — these guys are great. The lady in the office squeezed is on their schedule the day after I called even though they were pretty booked for a week. Brian came out and did a great job. It was obvious that the dryer vent, which vents straight up and out the roof, had never been cleaned in 10 years. The inside of the vent looked like it was coated with insulation inside and the roof vent was totally clogged with lint (that the recent house painters had painted over!). Brian took videos «before» and «after» which were amazing. Highly recommend Lucky Sully and if your dryer vents through the roof and you don’t know when it was last cleaned — call them!

Made an appointment to clean our chimney. Michael arrived early wearing the traditional top hat. He was cheerful, friendly and courteous. He cleaned the chimney, damper and smoke shelf. He also installed a chimney cap/​spark arrester. When he was done he answered all our questions about the condition of the chimney. We heartily recommend Lucky Sully.

Excellent customer service and excellent job. Brian came out and cleaned 3 of our chimneys. He was very thorough and informative. He showed me how to safely turn them on and off since they were all different. Brian also found a couple of problem areas that needed to be sealed to avoid any issues when lighting. I am happy to have found this business on Unilocal and am a permanent customer thanks to Brian. I highly recommend Lucky Sully Chimney Sweeping!

Very professional and friendly attitude. I had used them several years ago and not realize it until Michael walked in and remembered the house. No fear of being oversold on services.

Easy to see why this business has so many 5 star reviews– really great service! Brian was here, quick, very tidy, fun to talk with too. Prices are very fair but it’s the quality of the service provided that really stands out.
On our list of people to use again on a yearly basis. Thank you Brian and I do hope you read this review, great employee for your company – ask for a raise :-)

No complaints! Scheduling was easy, got an appointment in just a few days even during the winter holidays. They came on time, were very professional, kept my living room very clean in the process, and were FAST! I told him that I was planning to install gas logs to burn cleaner for my daughter’s asthma and he showed me exactly how I would use the existing gas line to do that on my own. A++!

It is thanksgiving and we are hosting for the first time in our new home. We had some questions regarding our outdoor fireplace and when we called, the phone was answered on the first ring. We had some questions and text pictures of the fireplace. The call was returned after seeing the pics in 3 minutes. This is on thanksgiving!!! He then answered our question and helped us. Although we didn’t need the services today, I would not go anywhere else for your fireplace and chimney needs.

Brian from Lucky Sully came to our house ON TIME, eager to work, and very courteous. He explained his inspection, offered to bring our outdated log lighter up to code, repaired gaps in the chimney (who knew!!)…and then took on the DRIER VENT.
Omg the need for that to be cleaned was shocking. Reliable, courteous, well priced, efficient, knowledgeable. THE HIGHEST POSSIBLE RECOMMENDATION

Lucky Sully came in and did a chimney inspection Friday. Turns out that the previous owners didn’t even use the chimney. He inspected it with a special digital remote helicopter and cleaned it, it was dusty, and charged us $ 99 dollars. They will not convert from wood to gas, gas to wood, or do fire crystals without an inspection. We wanted crystal fire glass. I chose beautiful colors to enhance our fireplace. The colors are different prices. I received an email with the price estimate. Brian came back on Monday to convert the fireplace, and put in the glass crystals. All I can say is WOW! It is so beautiful! He cleaned up his work, showed me how to slowly turn it on and and to get the fireplace started properly. So professional. I recommend Lucky Sully to everyone! Do conversions and maintenance NOW! Brian says they get really swamped once Autumn and the holidays arrive!!!

It took two voicemail messages to even receive a return call; then whomever is returning the calls is a complete TOOL. Real rude on the phone. he must have notified me that their business is REAL BUSY… sounded like he couldn’t be bothered. I think the idea of my residence being in Santa Ana turned him off…
STAY AWAY FROM THIS UNFRIENDLY LOT

This company is so awesome… Responsive. Efficient … Clean and on time! Dan called me right back after leaving a message. Was informative relating to the new Fire on Ice glass instead of my existing gas logs. Was able to schedule the project within the week as I needed. The fire on ice glass is amazing and beyond my expectations. Wish I had done it sooner! So glad I found lucky sully chimney sweep on Unilocal!I agree with with every 5 star review on here! Love my new installation and the job he did!

Needed two chimney caps installed. Mike came out early in the morning and came with his top hat (like chimney on the roof style)…he was great. He even checked the flashings on my roof. He was in and out quick style. Just charged me for the caps with installation included. Chim chimney chim chim churry:)

So, my cat decided to use our fireplace as a litter box and I needed someone to clean it out asap. I called Lucky Sully and they were able to get someone out here same day. Love it already. What was more impressive was that Brian, (I think) was coming from another appointment from Newport Coast in the middle of rush hour traffic. Probably took him almost 2 hrs. When he got here he had a smile on his face and was a super nice guy.
Definitely would recommend these guys!

Lucky Sully saves the day… again!
I have called these guys out a couple of times when a home inspector has recommended a «chimney inspection». I am a realtor that sells quite a few old houses and the default with an inspector is to call an expert for anything out of the norm.
Most recently, I had a buyer (I am representing the seller) come back with bids of $ 8,000 to $ 10,000 to re-​build a chimney… WHAT? I called Lucky Sully, spoke to Dan and told him the situation. I sent him the bids and inspection and he said he would look them over and let me know his thoughts but it wouldn’t be until after 5:00. I had called him at around noon so that seemed more than fair.
At 3:00, I get a call from another inspector from Lucky and he was at the house! He proceeded to inspect the chimney and said that for its age, the chimney was fine. It could use about $ 400 in minor repairs but that was it.
Buyer’s ploy for a big fat credit was foiled! mwahahaha. But seriously, call these guys. I am so thankful for good vendors like Lucky Sully!